HUMAN REsource Management

HUMAN REsource Management open courses 2018

hr16 Human resources management Page 1 This course is designed to provide participants with an understanding of the human resources management framework. It will also offer an insight into how best to develop strategies and create initiatives that introduce and sustain competitive HR advantage in organisations. Focusing on management best practices, participants will familiarise themselves with tools and models used to implement an effective HRM system. Skills ATTAINED Implement effective career development strategies Assess and plan for manpower requirements Determine an appropriate organisational HR design Identify and implement solutions on issues related to personnel Implement effective HR practices Develop strong interpersonal skills Successfully resolve conflict Course Information 5 Training Days 22-26 Jan 18 (London) 05-09 Mar 18 (London) 13-17 May 18 (Dubai) 06-10 Aug 18 (London) 08-12 Oct 18 (London) 03-07 Dec 18 (London) 09-13 Dec 18 (Dubai) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

hr16 Human resources management Page 2 Course Profile Factors Affecting Manpower Planning and Career Development Human Resource Management Objectives and conventional duties Generating Human Resource Policies and Tactics Supporting corporate, divisional and functional strategies Who Should Attend This highly recommended course is aimed at HR specialists, personnel and training managers and those who are involved in formulating manpower planning strategies. Human Resource Management Objectives and conventional duties Generating Human Resource Policies and Tactics Supporting corporate, divisional and functional strategies Contemporary Personnel Issues Downsizing Restructuring Disciplinary and grievances procedure Recruitment and Selection Recruitment requirements to fit organisational strategy Creating a target recruitment policy Assessing your interviewing: competency-based, assessment centres and others Outsourcing the recruitment function Reward Management System Job evaluation Factors affecting pay levels Salary structures Pay administration Interpersonal Relationship Skills Listening and questioning Identifying methods and techniques of applying assertiveness effectively Conflict resolution Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com This is one of the best courses I have ever attended. I will suggest this centre to my friends and staff. Hussain Al-Jadi KNPC, Kuwait

HR21 Human Resource Management Using Data and Analytics Page 1 This informative and practical course will equip delegates with the tools and techniques to better understand the value of capturing and working with HR data to support business strategies. The programme takes an evidence-based approach to HR procedures and demonstrates the value of looking at information and interpreting analytics in order to solve workforce problems. It will provide delegates with the skill to not just capture information but to use it for strategic purpose. Skills ATTAINED Understand the role of Human Resources in achieving strategic goals Create HR policies and procedures Communicate HR procedures across the organisation Understand the role of analytics in Human Resources Use HR data to improve HR planning and recruitment Employ key data in retaining and motivating key staff Course Information 5 Training Days 19-23 Mar 18 (London) 25-29 Jun 18 (London) 13-17 Aug 18 (London) 26-30 Nov 18 (London) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

HR21 Human Resource Management Using Data and Analytics Page 2 Course Profile The Role of Human Resources in Organisational Strategy Involving HR in strategic planning and decision making Human Resource Management Objectives and conventional duties Generating Human Resource policies and tactics Supporting corporate, divisional and functional strategies Creating and Implementing Policies for Strategic Change Creating and distributing new HR policies and procedures to support business goals Rolling out new policies across the organisation Developing and communicating the vision for change Tools for Measuring HR Performance The Role of Analytics in HR Metrics, benchmarks, and other performance indicators Identifying the key data required to answer business questions The value of data and accurate systems Different methods of data capture HR Metrics and Analytics in Practice Using analytics to change traditional management belief systems Using data to aid manpower planning and recruitment Skills analysis and training needs analysis Succession planning Why HR are data tools are not enough Effective Use of HR Metrics and Analytics Keeping high performers The link between pay and performance Employee satisfaction and data to aid motivation Using data in performance management Conclusions and Action Planning Who Should Attend This highly recommended course is aimed at HR specialists, personnel and training managers and those who are involved in formulating manpower planning strategies. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com LMC covered all of the course subjects fully, so much so they have inspired me to learn other topics! Mohamed Shamil Qatari Diar, Qatar

pd11 Talent Management - Developing Key Personnel Page 1 One of the key challenges faced in the current business environment is to develop and maintain a competitive advantage. Leaders and managers need to create a sustainable environment in which valuing and developing talent is second nature. These concepts must become embedded in the culture of the organisation in order for it to succeed. This in-depth development course will provide participants with the knowledge and tools required to create and manage a successful talent management strategy. Skills ATTAINED Support strategic management through talent management Increase organisational potential through identifying talent Identify performance targets and opportunities Introduce effective recruitment strategies Effective conflict resolution Creative decision making Develop effective interpersonal skills Attentive questioning and listening Course Information 5 Training Days 19-23 Mar 18 (London) 24-28 Jun 18 (Dubai) 30 Jul-03 Aug 18 (London) 10-14 Sep 18 (London) 05-09 Nov 18 (London) 18-22 Nov 18 (Dubai) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

pd11 Talent Management - Developing Key Personnel Page 2 Course Profile Defining Talent Management What is talent? The difference between talent, potential and high performance Talent management as a process Aligning Talent Management to your Business Strategy The role of talent management in enabling people to deliver the strategy Understand the requirements of your organisation and customers Engage the business in ownership Identifying Talent How do you spot talent? Identifying talent within an organisation Identifying the gaps Effective recruitment strategies to identify and attract talent externally Retaining talent Understanding Individual and Team Performance Manager s role in identifying performance issues in the team Evaluating individual and team performance and behaviours Providing help and support in order to improve performance of an individual Performance Management Conducting a performance counselling session for an individual Actioning plan to address a performance issue Manager s role in a disciplinary and grievance situation Interpersonal Relationship Skills Listening and questioning Identifying methods and techniques of applying assertiveness effectively Conflict resolution Who Should Attend This stimulating course is designed for all managers and team leaders who wish to develop a clear understanding of what an integrated talent management strategy looks like. It will also help devise strategies that will assist in making a real success of creating a talent valued culture. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com Sharing experience with fellow students gave me a lot of information and tutors are all excellent. Thank you LMC for your hard work. Aljohara Al-Mannai MADA, Qatar

RC3 Recruitment, Selection and Talent Retention Page 1 The driving force of any organisation is its people. That means that attracting the best people, selecting them for the most appropriate job roles, and retaining them through motivation and development is crucial. This course will provide delegates with the essential skills for recruitment and selection, as well as experienced input, and invaluable tools, to ensure effectiveness in their HR role. From identifying the need to fill a position, right through to their training and development plan and personal objectives. Delegates will have the opportunity to learn and develop these skills, with new ideas, which will allow them to gain confidence in a safe environment, facilitated by experienced and knowledgeable tutors. Skills ATTAINED Link the organisational strategy and operational objectives, to identity recruitment needs Create a job specification Communicate both; the vacancy, and, organisational representation Match the application to vacancy requirements Plan and conduct an interview Use selection methods and techniques Conduct training needs analysis Evaluate the training, and measure outcomes Course Information 5 Training Days 19-23 Feb 18 (London) 23-27 Jul 18 (London) 12-16 Aug 18 (Dubai) 10-14 Sep 18 (London) 05-09 Nov 18 (London) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

RC3 Recruitment, Selection and Talent Retention Page 2 Course Profile Identifying the Requirements to Support the Organisational Strategy and Operational Objectives Creating a job specification Preparing and planning an advertising Competency and skills matrix Preparing for the Interviewing Process Examining factors that may affect the interview Gathering appropriate information Developing a range of practical job focused tests Scoring and recording The Interview Creating rapport Questioning and listening - communicating effectively using NLP Timing, structure and good practice Inviting talented people to demonstrate what they re good at Selection Process Ability testing and psychometric tests - to use or not to use Discussing the best candidate and choosing the right person Selection techniques and methods Commitment to the Final Choice - Preparing for the New Employee Induction preparation and planning Setting objectives for their performance and development Succession planning, progression plans and CPD Needs Analysis and Training Implementation Understanding organisation s needs Defining training and development requirements Effective Evaluation Techniques and Tools Getting effective feedback in the short, medium and long terms Identifying return on investment Who Should Attend This course is aimed at HR professionals, analysts, coordinators and specialists whose roles and responsibilities include human resources planning, recruitment, interviewing and training. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com The training session was very informative, practical and will help my professional career in the future. Mushtaq Ahmed WHO, Pakistan

cb7 Compensation Benefits and Industrial Relations Page 1 This course will ensure delegates understand the key elements needed to set up a compensation and benefits programme or review the present one within your organisation. Delegates will have the opportunity to explore the most appropriate and effective forms of non-financial rewards and benefits and how to ensure that staff are motivated and managed. Skills ATTAINED Understand and manage the compensation and benefits packages Determine the reward balance and ensure internal equity Manage the salary structure and retain competitive pay system Create pay plans Link performance management process to the reward system Manage industrial relations Implement positive employee relations Course Information 5 Training Days 16-20 Apr 18 (London) 15-19 Jul 18 (Dubai) 30 Jul-03 Aug 18 (London) 19-23 Nov 18 (London) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

CB7 Course Profile The Role of Compensation within the Organisation Defining the role and purpose of compensation The importance of perception Communicating the process, thinking and practical application of compensation Understanding the purpose of benefits Deciding what fits and different approaches to benefits packages Determining Competitive Pay Practices while Ensuring Internal Equity Total reward equation Intrinsic compensation - job characteristics Extrinsic compensation - adjustments; legal requirements; discretionary benefits Market competitive pay systems Salary structures Attracting the best employees from outside the organisation Keeping good employees - what will make them stay and stand out from the rest? Linking the Reward System to Business Strategy Defining total compensation Articulating its importance to the organisation as a whole Aligning reward strategy with the business strategy Variable Pay Plans Recognising the characteristics of variable pay plans Understanding the purpose of having a variable pay plan Looking at different types of variable pay plan Assessing the organisations readiness for variable pay plans Identifying Appropriate Benefits Packages What is appropriate and manageable for the business? Equity based compensation Bonus plans Management vs. Staff - different approaches or not? Fringe benefits Industrial Relations The three schools of thought - Pluralist; Unitarist and Radical Management of conflict in industry Collective bargaining How industrial relations impact your business Resolutions of industrial conflict Positive Employee Relations Employee participation strategies Positive employee relations factors Ensuring a fair, transparent and seamless process Who Should Attend This course is aimed at HR professionals, analysts, coordinators and specialists whose roles include industrial relations, compensation, benefits and reward systems within their organisation. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com Thanks to all the tutors for their excellent way of training. Mohammad Ghuloom KOC, Kuwait Page 2

td10 Managing the Training and Development Function Page 1 Training and development is a vital strategic function that forms a major component of organisational growth and success. It is a driving force for a group and individual efficiency and effectiveness and the ability of a company to reach its goals depends on the attitudes, skills and knowledge employees gain from training and development. This course will provide delegates with the critical knowledge and tools to improve the efficiency and effectiveness of your Training and Development department and deliver immediate results. Skills ATTAINED Analyse training needs at different levels Consider organisational strategy and available resources Prepare and conduct performance appraisal Understand the aspects of succession planning Prepare strategies for talent management Evaluate return on investment from training Course Information 5 Training Days 04-08 Mar 18 (Dubai) 12-16 Mar 18 (London) 13-17 Aug 18 (London) 16-20 Sep 18 (Dubai) 15-19 Oct 18 (London) 10-14 Dec 18 (London) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

td10 Managing the Training and Development Function Page 2 Course Profile A Strategic Approach to Training and Development Linking training to the business plan Planning and costing Integrating quality and other policies in training Analysis of Training Needs at Departmental and Organisational Level Writing training objectives, standards and performance measures The learning process and learning curve Levels of competencies, styles of adult learning Performance Appraisal & Assessment as Essential Development Tools Organisation, team and individual development course Interactive skills: the appraisal interview Managing underperformance Succession Planning and Career Development Personnel research and career planning Individual career management Talent management Designing departmental and corporate training courses Selecting material for learners or trainers Co-ordinating training Delivering training sessions Effective Evaluation Techniques and Analysing the Return Measuring learning during training Measuring the effect or training in the workplace Long-term evaluation Devising and developing appropriate questionnaires Analysis the information and presenting findings Who Should Attend This interactive and stimulating course is designed for Human Resource Managers and training professionals with the responsibility of managing the training function and influencing their company s HR development policies. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com Sharing experience with fellow students gave me a lot of information and tutors are all excellent. Thank you LMC for your hard work. Aljohara Al-Mannai MADA, Qatar

pm10 Successful Performance Management Page 1 Leading organisations have a vision of achieving excellence and being the very best at what they do. This course is focused on arguably the most important component in achieving that vision: People Performance. This course will familiarise participants with the frameworks surrounding performance management and provide the tools and skills necessary for assessing and guiding staff contribution to the organisation. Skills ATTAINED Design a performance management system Understand how to implement balanced scorecards Identify key performance indicators Employ activity based management Motivate staff for better performance Identify and correct poor performance Encourage creativity and leading collective problem solving Manage time effectively Course Information 5 Training Days 19-23 Mar 18 (London) 24-28 Jun 18 (Dubai) 30 Jul-03 Aug 18 (London) 10-14 Sep 18 (London) 05-09 Nov 18 (London) 18-22 Nov 18 (Dubai) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

pm10 Successful Performance Management Page 2 Course Profile Frameworks for Performance Management Organisational effectiveness Identification of strengths Performance improvement The effect of poor performance Designing a Performance Management System Types of performance management systems Self/peer/team appraisal 360 degree appraisal Management by objectives Performance and development reviews Quantitative or qualitative characterisation of performance Balanced Scorecard (BSC) Key Performance Indicators (KPI) Activity Based Management (ABM) Effective Performance Management Performance management checklist Performance and development reviews Evaluation, feedback and rewards Motivating staff for better performance Common performance management errors or bias Personal Effectiveness Setting personal and team objectives Coping strategies when overload situations occur Effective delegation Collective Problem Solving and Decision Making Persuading other team members to use their initiative Creativity and idea generation for improvement Solving problems collectively as a team Who Should Attend This enlightening course is designed for middle and senior managers, team leaders and those who want to know more about the tools and techniques of managing people performance in their organisation. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com Very interactive; interesting material, hand-outs and informative instructors. Thea Al-Ajmi Jadwa Investment Saudi Arabia

td15 Identifying Training Needs and Preparing a Development Plan Page 1 Training and development is a critical strategic function which forms a major component of organisational growth and success. This programme will enable the specialist of training and development operations to create, manage and evaluate a cost-effective, value adding training function which meets the needs of the organisation. This course will emphasise the value of undertaking a full training needs analysis to be able to tailor training and development activities to your organisation s objectives. It will also provide delegates with an understanding of the process underpinning the creation of training courses and the development of training specialists. Skills ATTAINED Analyse training needs at different levels Effectively manage and optimise your training budget Consider organisational strategy and available resources Develop focussed and effective training programmes Engage with and develop training specialists Evaluate return on investment from training Course Information 5 Training Days 12-16 Feb 18 (London) 18-22 Mar 18 (Dubai) 18-22 Jun 18 (London) 02-06 Jul 18 (London) 11-15 Nov 18 (Dubai) 12-16 Nov 18 (London) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

td15 Identifying Training Needs and Preparing a Development Plan Page 2 Course Profile Training Needs Identification What are the objectives of the Training Needs Analysis? Recognising training needs in a business-driven context Linking training to your corporate vision and strategy Identifying training needs through analysing business performance shortfall Cost and benefits of training Collecting and analysing training needs information Gathering information about knowledge and skills requirements for specific job competencies Sources of information Using and adapting survey instruments, questionnaires, interviews, observation Formulating a Training Plan Determining priorities Producing the initial action plan Managing training budgets and resources Linking the organisation s succession plan and training programme Identifying sources of training expertise within the organisation Developing Training Programmes Developing challenging and memorable training Preparing training objectives Identifying and engaging with external training providers Developing course material Preparing and Developing Training Specialists and Coordinators Preparing effective training briefs Characteristics of successful trainers Advantages and disadvantages of different training styles Training methods, activities and exercises Giving effective feedback Who Should Attend This practical and interactive programme is relevant for those with overall responsibility for formal and informal training and development activities within the organisation, delivering solutions to meet organisational needs. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com A very good programme with highly experienced facilitators. Anthony Ajiri NNPC, Nigeria

sh19 Strategic Change Management for HR Professionals Page 1 Sustaining organisational performance during an era of radical change depends upon an organisation s ability to harness its human power. For this reason, senior management may pressurise Human Resource departments to demonstrate how they can add value to the organisation. HR departments are required to be more pro-active and focus on delivering strategic, rather than operational, HR policies and practices. This course will focus on how the HR function within organisations can make decisions and accomplish strategic choices to deliver effective organisational change. Skills ATTAINED Analyse the strategic challenges Create and implement a plan to meet the transitional challenges Create communication channels to support strategic change Become effective change agents to support staff through change Plan, recruit and retain change focused staff Create a training and development strategy to support the new business plan Create reward and exit strategies Course Information 5 Training Days 16-20 Apr 18 (London) 15-19 Jun 18 (Dubai) 02-05 Jul 18 (London) 03-07 Sep 18 (London) 10-14 Dec 18 (London) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

sh19 Strategic Change Management for HR Professionals Page 2 Course Profile Aligning HR Strategy with Organisational Strategy and Identifying and Analysing Organisational Challenges Involving HR in strategic planning and decision making Maximising organisational structures and relationships to enhance business success Effectively Communicating the Strategic Choice Creating and distributing new HR policies and procedures to support business goals Developing and communicating the vision for change Communicating change upwards, downwards and across the organisation Dealing with Resistance to Change Promoting HR as an effective strategic change agent Negotiating, bargaining and conflict resolution across the organisation Supporting and advising managers, and employees, throughout the change process Recruitment and Selection for Change Implementing effective human resource planning to meet future challenges of change Optimising and promoting flexible working arrangements Recruiting and retaining sufficient and suitable staff to deliver change goals Training and Development to Support Strategic Change Assessing the skills and competencies available to implement necessary change Designing training plans that support the business change strategy Developing talent management policies to produce change leaders Who Should Attend This course is designed for HR professionals who are responsible or are directly involved in leading strategic change and managing the process through the HR department. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com I have learnt a lot this week; the different teaching styles and experiences at LMC added great value to the course. Musah Mohammed Tullow Ghana Ltd, Ghana

pm9 Performance Management, Developing KPI s and Continuous Improvement Page 1 This interactive programme has been designed to provide delegates with an understanding of the role of objectives and KPIs in driving business and individual performance. Participants will appreciate the performance management cycle and its links to strategy while learning how KPIs can help to manage performance at an individual, department or company level. Skills ATTAINED Understand Performance Management systems and set SMART objectives Benchmark effectively Successfully implement a KPI project tailored to their organisation Link KPI s to organisational strategy Review and report on key KPI data Course Information 5 Training Days 15-19 Jan 18 (London) 23-27 Apr 18 (London) 24-28 Jun 18 (Dubai) 02-06 Jul 18 (London) 17-21 Sep 18 (London) 17-21 Dec 18 (London) London: 3600 + VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

Pm9 Performance Management, Developing KPI s and Continuous Improvement Page 2 Course Profile Developing Performance Measures and Control Systems Goals, objectives and targets SMART objectives Developing strategies Key Performance Indicators (KPIs) and Units of Measures (UOMs) Aligning KPIs to organisational strategy Benchmarking Objectives of benchmarking Methods of Benchmarking The benchmarking process Successfully Implementing KPI s Creating a results-oriented culture for the KPI project Creating a KPI strategy which fits your organisation. Communicating the KPI system to your team Facilitating the use of KPIs by teams in their working environments Managing the KPI Measurement Process Managing the KPI measurement process Linking KPIs to strategy Designing the Interlinked KPI Measurement System Developing motivating targets Collecting and analysing KPI measurement data Effective reporting of KPI results using Dashboards Using results to boost performance Who Should Attend This challenging course is recommended for managers and decision makers working to align and integrate people management and organisational strategy. It would also greatly benefit senior HR practitioners responsible for formulating policy. Course Booking +44 (0) 207 724 6007 training@lmcuk.com www.lmcuk.com I enjoyed my training at LMC and gained new knowledge during my course. I shall recommend the course to my colleagues. Keep up the good work. Mohamed Al-Hosni Embassy of The Sultanate of Oman