SunGard: Cloud Provider Capabilities Production and Recovery Solutions for Mid-Sized Enterprises www.sungardas.com
Agenda Our Mission Use Cases Cloud Strategy Why SunGard 2
Our Mission Enable mid-sized enterprises to transition and use Cloud-based technology through Consulting, Cloud Infrastructure Platforms, Availability Services and Applications. 3
Use Cases 4
ECS Customer Deployment SaaS Provider Customer Profile Solution Requirements High availability A vendor with experience providing enterprise solutions VMware hypervisor Security & Compliance HIPAA, SSAE 16 ITIL, etc. Management & monitoring capabilities A leading provider of software solutions for fire and EMS organizations Looking to optimize dispatch, billing, field data collection, mobile communications, scheduling solutions Independent business unit owned by a global medical company with sales of more than $400 million Products sold in more than 140 countries. Why SunGard Enterprise Cloud Services? Valued the enterprise offering infrastructure was important Company financial stability ECS offering had the maturity and features they were expecting Capabilities and roadmap fail-over option was especially appealing Relationship with SunGard 5
Full SAP Production Migration to SunGard s SAP Cloud SunGard Solution Customer Profile A fault tolerant, Vblock-based hybrid private/multi-tenant cloud re-deployment of all SAP module and tiers. System monitoring/management from the OS up to Oracle DB and SAP application layer. Replication of SAP production to a second site across the U.S. with DR/full system. recovery with an RTO of under 12 hours. SunGard-managed cutover process with minimum downtime. A leader in power conversion solutions for plasma manufacturing and solar energy generation. Key customer objectives replace antiquated systems, manage cutover of a global SAP environment with limited staff, maintain interoperability with legacy systems and minimize CapEx. Benefits $2.5 Million of dollars in up-front CAPEX savings, hardware, software and project costs. Significant improvements in speed, security, day-to-day management, reliability, and recoverability. 6
R2C for Server Replication Customer Deployment - Specialty Investment Firm Customer Profile SunGard Solution Ensure high availability of trading applications Speed in recovery of trading and accounting applications at sub-4 hour recovery times Accurate match of the recovered applications environment to production systems Monitored replication to ensure network availability and health Small investment firm Specializes in managing diversified portfolios for institutions and individuals with high net worth Avoid the delay and burden of tape-based recovery Why SunGard R2C? Fully-managed, expertly monitored recovery solution for critical applications Founded in 1985 Assets under management is $7B+. Fully-managed, complete test Low-cost cloud platform on which to operate recovered applications 7
Cloud Strategy 8
The Need Enterprise Challenges: CFO: Use cloud to reduce spend and CapEx, increase speed to market IT Director: Complex environments dependent on legacy applications Key business systems dependent on mainframe and midrange systems Majority of applications not designed to take advantage of key IaaS benefits (autoscalability, granular billing, application level redundancy) Only new applications and projects utilize Cloud as a design criteria Rapidly evolving market with uncertainty Cloud economic benefits desired - more flexibility, investment tied to business success, lower internal infrastructure investment going forward Want to avoid vendor lock-in Must meet auditable Compliance and Security requirements Must integrate seamlessly with existing process controls (ITIL) Want a service provider to solve these problems so focus stays on business success 9
SunGard AS Cloud Strategy Strategic focus is on solving business challenges Cloud Solution Synergies Fully-managed hosting and recovery services Backed by contractual Service Level Agreements (SLAs) Enterprise-class: secure and highly reliable Enterprise Cloud Services Platform designed for production environments Leverages enterprise-grade Vblock infrastructure Recover2Cloud Services Flexible, affordable cloud platform for application recovery Recovery-as-a-Service Integrated managed services on IaaS platform 10
SunGard Cloud-Based Solutions Production Deployment Scenarios Recovery Deployment Scenarios Customer Applications Service & Operations management Interconnection with physical hosting Multi-tenant enterprise cloud High Availability Failover RPO 30-Min RTO 4 Hours Replication RTO Sub 4 Hours RPO Near-zero RTO 4 12 Hours RPO Near-zero Backup RTO 12 24 Hours RPO Last BU SunGard Cloud Platform 11
SunGard s Cloud Foundation Virtualization VMware vsphere Networking and Server Cisco Nexus Switches Cisco MDS Storage Switches Cisco Unified Computing System Storage Management Tools Existing MS tools for Monitoring, Backup, and Patch Management vcenter, UCS Manager, Navisphere, Nexus Fabric Manager EMC Tier 1 Storage Onsite Data Migration Cisco Unified Computing System Cisco Nexus Switches
Fully Managed Infrastructure-as-a-Service (Production) Compute Virtualized environment, hypervisor and OS system services Customize virtual machine configurations to specific requirements SunGard Software Licensing Services options available Network - Broad networking options: multiple VLAN support, robust internet connectivity, MPLS, dedicated circuit options Storage - Managed storage with integrated backup and restore Security - Managed firewall & VPN connectivity, built to support compliance Availability Options for single or dual site with geographic load balancing High availability or fail-over Provisioning Ability to store custom VM templates in private image library Virtualized instances deployed within minutes Management 24/7/365 management and monitoring of virtualized infrastructure 99.95% availability Service Level Agreement (per month / per VM) Reporting - Customer management portal: compute resources on demand 13
Fully Managed IaaS- SAP Integration Built on Vblock Cloud Architecture Integrated SAP Cloud Operations Assigned Service Delivery Manager SAP Certified in Cloud Services SAP Partner Service Options SAP 24/7 Production Basis Services SAP Infrastructure Services SAP Advanced Monitoring SAP Project Services (Flex labor) Predictable Costs Simple User Tiers for SAP Monitoring Server and Landscape Based Fees SAP Production Service Tiers (by environment complexity & change rate)
Fully-Managed Recovery-as-a-Service The Recover2Cloudsm Portfolio Server Replication SAN Replication SAN Snapshot Online/ Disk Backup RPO ~0 min ~0 15 min <2 hrs 24 hrs RTO 15 min 4 hr 4 6 hrs 4 6 hrs 24 hrs App Tiers Tier 1 Tier 1-2 Tier 1-2 Tier 1-3 Tape SunGard Supports More Data Movers to Cloud than Other Providers Available Now Available in Limited Availability Now 15
SunGard Cloud Differentiators Deep expertise in managing recovery and production of heterogeneous environments Managed Multi-site Availability and Recovery to Cloud Interconnection of hybrid environments Fully Managed Platform for production and recovered applications Service-rich solution integrating critical managed services Hosted in SunGard s Premier Data Centers Strict change control process managed within customer cloud environment 16
Why SunGard? 17
Why SunGard? Proven Track Record People & Processes A decade of managed service experience informed by three decades of being one of the world s leading DR providers Over 3,000 Information experts worldwide Providing managed services, disaster recovery services, information availability consulting services and business continuity management software to over 9,0000 customers Crisis management process We offer a complete set of availability services 24/7 technical centers of excellence Integrated customer support through our Service Desk, Monitoring Services Operations and Crisis Management Team Infrastructure & Operations More than 80 facilities world wide 5 million+ square feet of global ops space 50+ Workgroup Recovery locations world wide Operational excellence /best practices backed by ITILv3 service-centric model, SSAE 16 Type II & ISO 20000-1 certification and facilities built to support regulatory requirements of PCI DSS, HIPAA, & FISMA/NIST
Can the Cloud Solve Your Business Challenges? For More Information. Existing Customers Call your SunGard Account Executive Prospective Customers Contact a SunGard Specialist 888-810-4505 Visit our website at www.sungardas.com 19
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