Comprehensive, Multi-tenant, Agentless Cloud Backup and Recovery Software Designed for Managed Service Providers

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1 Comprehensive, Multi-tenant, Agentless Cloud Backup and Recovery Software Designed for Managed Service Providers

2 Asigra, Inc. chose Asigra because we We needed a solution that would scale and not compromise data security. Nick Mancini, CTO, Agio 2

3 Protect your customers data the best way possible. Anything can happen to your customers data, without warning, at any moment. Customer data, product data, financial data, employee data these are the lifeblood of your customers businesses. When something goes wrong, you want to be there to help them get their data back. All of it. All the time. All correct. All at once. Asigra Cloud Backup helps you provide your customers with a modern data protection solution that provides maximum: Security Manageability Reliability Affordability Comprehensive Data Protection for All Your Customers from Anywhere, Anytime Designed for managed service providers Asigra Cloud Backup is a secure, reliable data protection platform that enables the delivery of cloud-based BaaS and DRaaS protection services which meet your customers most demanding recovery time objectives and recovery point objectives. Although a single solution, Asigra Cloud Backup doesn t force one-size-fits-all protection on your customer s data sources. Instead, you can easily customize the level of protection on a data source by data source basis, enabling you to meet your customer s data protection objectives for all their use cases. With Asigra, you avoid the cost and complexity of having to build and manage a data protection service based on point solutions solutions designed to protect only one or a small handful of data source types. Instead, a central, web-based administrative dashboard provides you with an organization-wide, real time view of your customer s data protection status across all protected data sources. Asigra Cloud Backup runs on multiple platforms, including open source and low cost commodity hardware and storage, helping you to drive down costs. Features like the billing module, LAN storage discovery, and endpoint remote wipe are integrated at no additional cost. 3

4 Asigra, Inc. Maximum Security With Asigra, your customers data is protected at all times with the highest levels of security and compliance: AES 256-bit in-flight and at-rest data encryption Government-approved NIST FIPS security certification Customer-controlled encryption key and authentication Asigra s agentless architecture is secure because it does not rely on vulnerable agents that need to be installed on each of your customers machine. This eliminates open ports from your customers firewall to all backup sources, dramatically enhancing security by removing points of attack inherent with agent-based architectures. Asigra also includes geo-location and remote data wipe for mobile devices. These features enable you to quickly identify the location of a lost or stolen mobile device that contains your customer s data. If the data is at risk of falling into the wrong hands, Asigra gives you the power to remotely delete it with the click of a button, while leaving any of your customer s employees personal files untouched, making it an ideal data protection solution for BYOD environments. Cloud Services Enterprise Data Center Cloud Services NOC Databases Any other Cloud Cloud-based Platforms OS Servers Appliances Enterprise Applications Cloud-based SaaS Apps Asigra Cloud Backup and Recovery Comprehensive Data Protection Virtual Machines Snapshots Laptops Desktops Smartphones Tablets Storage Appliances Fact: Asigra supports all major operating systems, hardware platforms and enterprise databases, enabling you to capture more market share with one comprehensive solution. 4

5 Maximum Manageability Asigra delivers continuous control with low-touch manageability. Our unique cloud license server enables easy provisioning of capacity across your entire customer base. Centralized operations and a web-based portal provide a comprehensive, unified view of your customers systems, users and devices, both individually and consolidated. Other important features of Asigra Cloud Backup and Recovery: Multi-tenancy allows you to manage a number of customers in segregated environments on the same server Single consolidated repository simplifies backup and recovery of data that s currently backed up in silos scattered across your customers environments Single-pane-of-glass view allows you to manage from an intuitive web-based dashboard, with visibility across all customers for even the most complex disaster recovery and business continuity strategies, including multiple branch locations and local/remote backup and recovery management of data centers Support for private, hybrid and public cloud so you choose the cloud architecture or deployment model that best suits each of your customers business needs Agentless architecture simplifies installation and ongoing operations in your customers environment by eliminating the downtime and disruption of deploying and maintaining agents N+1 and grid configuration allows you to create numerous nodes to load-balance your backup and recovery processes, and manage more customers concurrently Robust APIs are available for integration with various tools used by managed service providers, such as ConnectWise. Key Features Security Agentless Architecture NIST FIPS Certification Encryption Key Management AES 256-bit Encryption Regulatory Compliance (SOX, HIPAA, Basel II) Compliant Data Destruction Geo-location and Remote Wipe Manageability Block-Level Incremental Forever Deduplication Compression Local Storage Retention Rules LAN Storage & Resource Discovery Extensible Storage Backup Lifecycle Management (BLM) Microsoft SCCM Integration Reliability Restore Validation Autonomic Healing Reporting Asigra has designed its enterprise backup and recovery software specifically for Managed Service Providers. It can protect data on servers, virtual machines, desktops, laptops, smartphones, tablets and third party cloud based apps like Salesforce.com, G Suite, and MS Office 365. Near-Instant Recovery Incremental Backup Continuous Data Protection (CDP) P2V Conversion Snapshot Support System Replication 5

6 Asigra, Inc. Asigra has been in business for three decades, a lot longer than most people knew that online backup and recovery existed. To have an on-going dialogue with such a close partner who truly understands the industry is invaluable in helping us shape the way our business works. Peter Groucutt Managing Director, Databarracks 6

7 Three Decades of Innovation and Industry Firsts 7

8 Asigra, Inc. Maximum Reliability Your customers confidence in your ability to recover data when it matters most, comes from trusting in the backup and restoration services you provide. Asigra uses two important processes to help you ensure maximum reliability for your customers data: Autonomic Healing verifies the integrity of your customers data before it is written to the storage systems Restore Validation ensures data integrity during restoration Granular Recovery When You Need it the Most Asigra provides the ability to perform single file level restores for many data sources, including VMs, Microsoft Exchange and SharePoint servers, and SaaS based data. For example, Asigra includes a convenience feature that allows you to quickly backup hundreds of mailboxes belonging to a single Office 365 domain to one backup set. If your customer ever needs to recover a single data element from the backup such as an attachment or calendar entry you don t need to recover all data in the domain. Instead, Asigra will let your customer pick and choose the items they want to recover, and the location where you want to recover them too such as back to the Office 365 cloud or a local file on a laptop. Recover Quickly and Resume Business as Usual Depending on your customers Recovery Time Objective (RTO) requirements, you may want near-instant recovery for some of their mission-critical applications and data. Asigra provides peace of mind by safeguarding the availability of your customers environment with these features: Continuous Data Protection (CDP) can be selected for specific backup sets to ensure your customers can be up and running quickly with minimal data loss Incremental Backup enables you to backup VMs by retrieving only the changed blocks from the server and incrementals from the source Snapshot capability gives you the ability to meet your customers aggressive Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) for even large amounts of data. You can leverage the native NetApp Snapshot API to perform quick and efficient hardwarebased backups across homogeneous NetApp platforms. The Asigra Snapshot Manager enables you to simplify configuration, management and scheduling of backups and restores with a single pane of glass view of all snapshots in the environment. How the Recovery License Model Works With the patent-pending Asigra Recovery License Model, businesses now pay two separate license fees, purchased together: Backup License based on a low fixed per GB price Recovery License a variable per GB price based on the percentage of data recovered within the license term For more information about the Asigra Recovery License Model, visit recovery-license-model The model is based on limited recovery pricing, so expenditures remain predictable and low even as data volumes rise. With the Asigra Recovery License Model, you can gain higher profit margins, greater competitive advantage and offer your customers fair pricing for backup and recovery. Physical to Virtual (P2V) Conversion from physical to virtual machines saves you time and effort. 8

9 Asigra Cloud Backup and Recovery Components 9

10 Asigra, Inc. Maximum Affordability Designed to give you a unique competitive advantage, the patentpending Asigra Recovery License Model (RLM) is an innovation in pricing not offered by any other backup provider in the industry. RLM delivers immediate and long-term savings by allowing your customers to pay based on the percentage of data the organization actually recovers during a license term, and provides you the added flexibility on how you would like to set pricing for your customers. Additional technical innovations reduce total cost of ownership (TCO) and increase return on investment (ROI). Asigra Cloud Backup provides you with a single solution for the end-to-end backup and recovery requirements of your customers, eliminating the high costs of integrating disparate point solutions to protect different types of enterprise data. It also saves you additional costs of training your staff members to support multiple point solutions. Asigra leverages the latest technologies and best practices for block-level and incremental-forever backup, deduplication and compression to reduce your customers WAN and network usage, as well as storage costs for you and your customers. One key feature is LAN Storage Discovery, which completely analyzes the entire application and data types on the LAN as well as Virtual Machines before committing to a backup procedure. It generates reports that identify possible storage inefficiencies, enabling you to help your customers optimize and better manage the backup procedure in terms of both data and cost. Operating Systems and Applications Supported Asigra Cloud Backup supports a wide range of operating systems, physical and virtual machines, servers, databases, applications, and storage environments to ensure you can backup your customers heterogeneous environments in local, primary and disaster recovery data centers using a single consolidated tool, across all your customers. All leading applications and operating systems are supported: Android Apple ios AWS Cloud CentOS Docker containers G Suite Hyper-V IBM DB2 IBM Domino IBM Notes IBM System i Linux Mac OSX MS Azure MS Exchange MS Office 365 MS Outlook MS SharePoint MS SQL Server NetApp NAS Novell GroupWise Novell Netware Oracle Oracle MySQL PostgreSOL Red Hat Salesforce.com SAP SUSE SAPASE (Formerly Sybase) VMware Windows XenServer Asigra Cloud Backup is Comprised of the Following Components: DS-System = Data Repository DS-System software is installed at your data center in the core of the cloud. The DS-System aggregates data from remote DS- Clients for your various customers. The DS-System can leverage any disk-based storage such as Direct-Attached-Storage (DAS), Storage Area Network (SAN) or Network-Attached Storage (NAS). The DS-System can be deployed as a standalone or High Availability (HA) N+1 configuration. The N+1 configuration is a redundant grid of nodes that provide further scalability, performance and high availability when load balancing your various customers activities. This configuration allows the DS-System to withstand failures to up to half-minus-one nodes in the cluster without interruption to the backup services. The addition of nodes also helps scale the performance of the grid by providing additional backup and restore processing resources. DS-System also offers optional offsite replication for additional redundancy and Disaster Recovery (DR). DS-Clients can be configured to automatically failover to the replicated DS-System for both backup and restore activities. In prolonged outages, the replicated DS-System can be promoted to be the primary DS-System. DS-Systems are offered in several variants: 1. FullFeatured accepts connections from all variants of DS-Client 2. Replication accepts connections from replication 3. Mobile accepts connections from DS-Mobile Clients for Windows and Mac, DS-Smartphone, and DS-Tablet Clients DS-Client = Data Collector DS-Client software is installed on your customer s LAN and collects data from all machines, drives, applications and systems on their LAN. The DS-Client can also be configured to collect data from cloud-based applications and platforms such as PaaS and SaaS infrastructures. The DS-Client software is agentless and does not need to be installed on every machine that needs to be backed up at your customer s locations. DS-Client can run on a dedicated machine or on an existing machine on their LAN. It is designed to backup a heterogeneous environment of different OS, databases, applications and data types from each of your customer. 10

11 DS-Client is offered in several variants: 1. FullFeatured for enterprise and data center backup 2. Mobile for corporate managed laptops 3. Notebook for consumer Mac laptops and desktops 4. Smartphone for corporate and consumer smartphones 5. Tablet for corporate and consumer tablets Recovery Tracker Recovery Tracker is a powerful analytics engine focused on data recoveries and is an integral part of Asigra s revolutionary Recovery License Model. It enables you to provide customers with in-depth analytics about their data recovery environment to help them benchmark their operations with others in their industry, geographic region and business size. The Recovery Tracker includes the following components: Annual recovery performance score A score between 0 and 10 based on the percentage of recoveries performed over a 12-month period. This score is then be used to calculate the licensing recovery price. Recovery analytics Provides various measurements related to recoveries, including number of recoveries performed each year, amount of data recovered, source of data loss, and reason for such recoveries. Backup Lifecycle Management (BLM) By offering a tiered recovery schema, you enable your customers to align the value of their data with the cost of protecting it. Mission-critical data required for daily operations remains immediately accessible, whereas less important data or files that have remained dormant for significant periods of time can be saved to less expensive storage such as LTFS magnetic tape. These dormant files can eventually be deleted to ensure compliance. BLM allows you to archive your customers backup data for long term: LAN Storage Discovery LAN Discovery helps you categorize data for either long-term archive or storage. Since all data does not carry equal value in the eyes of the customer, this capability allows the you to balance value of your customers data to the cost of protecting that data by offering descending cost for older (less valuable) data. DS-NOC = Management Console DS-NOC is the Network Operations Center your systems administrators can use to monitor all of your customers. It is the web-based control interface that provides a single-pane-ofglass view into the entire backup environment across your whole customer-base. The graphical dashboard is simple to use and allows for monitor and control of the entire set of Asigra software products, including the associated deployments, reports, and logs. DS-Billing DS-Billing offers easy management and maintenance of billing information. It is used to manage customer accounts, maintain billing scales and generate invoices for each of your customers. DS-License Server DS-License Server is the only cloud license server available in the market today. It is a single management console for license capacity management across your Asigra real estate, including DS-Systems, BLMs, production and replication servers. It provides a centralized tool for managing and provisioning total capacity and expiration dates per component, as well as performing authentication of all components on a regular basis. Asigra Snapshot Manager Snapshot Manager is a management interface that comes pre-packaged at no additional cost with Asigra Cloud Backup, providing you with a simple and effective way to initiate, catalog, and manage snapshots. Your can now schedule, configure, and manage all snapshots from the familiar Asigra user interface. Saves money while still offering data protection by archiving obsolete generations, deleted data, and old data. Enables compliance with backup regulations by allowing periodic copy archiving, and by providing data destruction (with certificate). Provides optional offsite replication for additional redundancy and compliance 11

Asigra, Inc. Our single-minded focus makes Asigra your single solution for data backup and recovery.

cloud backup and recovery services powered by Asigra. For additional information about our partner program, please visit http://www.asigra.com/partnering.

About Asigra Trusted since 1986, Asigra provides organizations around the world the ability to recover their data now from anywhere through a global network of partners who deliver cloud backup and

As the industry s first enterprise-class agentless cloud-based recovery software to provide data backup and recovery of servers, virtual machines, endpoint devices, databases and applications, SaaS

12 Asigra, Inc. Our single-minded focus makes Asigra your single solution for data backup and recovery. At Asigra, we focus on one thing: being the absolute best at backing up and recovering your data Contact us to learn more about how you can increase your competitive advantage and marketshare with cloud backup and recovery services powered by Asigra. For additional information about our partner program, please visit If you have a question, please call us at or ext or us at info@asigra.com. We ll get back to you quickly. About Asigra Trusted since 1986, Asigra provides organizations around the world the ability to recover their data now from anywhere through a global network of partners who deliver cloud backup and recovery services as public, private and/or hybrid deployments. As the industry s first enterprise-class agentless cloud-based recovery software to provide data backup and recovery of servers, virtual machines, endpoint devices, databases and applications, SaaS and IaaS based applications, Asigra lowers the total cost of ownership, reduces recovery time objectives, eliminates silos of backup data by providing a single consolidated repository, and provides 100% recovery assurance. Asigra s revolutionary patent-pending Recovery License Model provides organizations with a cost-effective data recovery business model unlike any other offered in the storage market. In 2015, Asigra Cloud Backup was named the Top Enterprise Backup Solution and achieved silver in Storage Magazine s Products of the Year. More information on Asigra can be found at Asigra Inc. Asigra, the Asigra logo, Asigra Cloud Backup, Recovery is Everything, and Recovery Tracker are all trademarks of Asigra Inc. Recovery License Model is a registered trademark of Asigra Inc. All other brand and product names are trademarks of their respective owners. [03/17]

AGENTLESS CLOUD BACKUP AND RECOVERY SOFTWARE FOR THE ENTERPRISE

AGENTLESS CLOUD BACKUP AND RECOVERY SOFTWARE FOR THE ENTERPRISE Your company s single most valuable asset may be its data. Customer data, product data, financial data, employee data this is the lifeblood