Values focussed on you A guide to Trust values for staff
Foreword In the short time it takes to read this opening sentence, somebody somewhere in Derbyshire is receiving the very best in healthcare thanks to our staff. They are the greatest asset of our organisation, their skills reaching out into the heart of our community. We all know of someone whose health, wellbeing and quality of life has been improved by their compassion, care and expertise - it may be a family member, a friend, a colleague, a neighbour it may well be you! As a forward-thinking NHS Foundation Trust, we are determined to build on this platform and take our services into a new era of care. Knowing what to value and how to behave as individuals as well as a provider of specialist healthcare is core to everything we do and build on the pledges and values in the NHS constitution. I am delighted to be able to launch our new set of values and behaviours and share them with you in this, your very own personal booklet. When the NHS was founded in 1948, its architect Nye Bevan said that to succeed, it must always be changing always improving. More than 60 years later, those words still ring true. The values and behaviours outlined in the pages that follow have been shaped in partnership with our patients, carers and our people. As a listening organisation, and one which is Better Together, we are taking on board what is important for our patients who receive services from us, and what is important for our people who work for us. By listening, we have equipped ourselves with the insight to develop a set of values and behaviours that ensures we keep pace with the fast-moving world of healthcare, and the changing needs of the community we serve. Our values will underpin everything we do, ranging from how we recruit staff to how we make our decisions - both at board level and on a day-to-day basis to enhance the patient experience. This booklet has been designed for all of you whether you are a patient, a carer, a staff member or one of our other stakeholders. It clearly describes the values and the behaviours we expect from our staff and, in return, what our staff can expect from the Trust. It explains to our patients and carers how they can expect to be treated when receiving services from us. It s an important document and one which I am proud to endorse. I would encourage you all to read it and embrace the responsibility of ensuring our values and behaviours are embedded into the organisation. In doing so, you will play your role in translating its contents from paper into practice and create a new era of healthcare for the people of Derbyshire. Steve Trenchard Chief Executive 2 3
Working together to deliver our values No matter which job you hold within the Trust, you have a vital role in ensuring we provide the highest level of customer service to all those who access and use our services. Our customers deserve the best, and we can only provide this with the highest calibre of dedicated staff. By working together, we will ensure we engage, support, motivate and develop each one of you, this will provide a healthy and vibrant environment for us all to work in. This leaflet sets out the Trust s values, what we expect from you in your role and how our values should be reflected in your attitude and behaviours. Through these values we can ensure our customers receive the best service possible. Our ambition to be a successful Foundation Trust, and in the top five of our class to ensure every patient has an excellent experience to champion respect, dignity and anti-discrimination/stigma to continue to give quality and safety top priority to transform models of care and find new ways of working to defend our existing business to grow our business strategically. 4 5
Organisational values, behaviours and attitudes We put our patients at the centre of everything we do Patients can expect: safe, effective and transparent care which aids wellbeing care which promotes hope and dignity compassion at the heart of your care treatment as an individual without judgement. Patients Behaviours and attitudes which put our patients at the centre of everything we do be respectful, welcoming, polite and courteous talk in plain, simple language be positive, honourable and honest but also sensitive be attentive and responsive, listen carefully and not judge you give you time to understand your experiences be hopeful for your recovery, offering choice to help you make improvements keep you safe, calm, comfortable and reassured give you our time, always going the extra mile. 6 7
We focus on our people demonstrate trust and respect towards everyone support each other to do our jobs well know we are valued support care by working together. People Behaviours and attitudes which ensure we focus on our people I enjoy visiting the Trust as I feel respected, and my opinion is valued. People listen to what I have to say, and put me at the centre of my care Quintin Smith, Service User In learning disability services we consider both what is important to the person and what is important for the person Rani Gosal, Clinical Team Leader take pride in our Trust, showing loyalty and commitment be positive and take responsibility for our actions be clear of our own roles, whilst recognising the expertise and experience of others value everyone, listen to others and respond accordingly take personal responsibility for issues direct resources into providing high quality care build and maintain trust in all our relationships treat everyone with respect, recognising their differences. 8 9
We involve our people in making decisions Our people are engaged in: fixing the problems assessing where we are, where we want to be and how to get there using well-organised teams to develop new ideas driven by need and good practice making open decisions together. Decisions Often our service users feel they have lost the respect of their friends and family and their community so it s essential for the recovery process that they feel respect, compassion and support from their key worker Ann Kavanagh, Senior Alcohol Nurse, Specialist Community Alcohol Misuse Service Behaviours and attitudes which help involve our people in making decisions engage everyone, clearly explaining decisions taken seek views, encourage open discussion and address issues in a timely manner make decisions close to the delivery of patient care help colleagues improve services support each other if things go wrong and learn together from it keep procedures and processes as simple as possible respect others views to enable joint decision making. 10 11
We deliver excellence work together learn together develop new ideas and ways of working together measure, improve and achieve excellence. Excellence Behaviours and attitudes which help deliver excellence We believe in nothing about us without us - and so we include people with learning disabilities in our recruitment process and in our training define excellence through learning, experiences and recognised practices encourage ideas and innovation, sharing best practice assess ourselves in ways which are easy to understand put quality at the centre of all we do educate and develop ourselves to perform to the highest standards. Jackie Fleeman, Lead Strategic Health Facilitator for Adults with Learning Disabilities 12 13
Feedback from you The team I visit know what they are doing, they are open and honest with each other and always friendly Samantha Wragg, Service User We all work together to provide quality of care Nicky Spriggs, Performance Assistant, Specialist Services Division Please return to: Workforce and Organisational Development Derbyshire Healthcare NHS Foundation Trust Trust Headquarters Bramble House Kingsway Site Derby DE22 3LZ 14 15
If you would like further information about the content of this booklet please contact the Communications team. Tel: 01332 623700 ext 31216 Email: DHCFT.communications@derbyshcft.nhs.uk Write to: Derbyshire Healthcare NHS Foundation Trust Bramble House Kingsway Site Derby DE22 3LZ Available in other languages and other formats. Please ask for a translation. Bosnian Dostupno u drugim jezicima i formatima. Molimo, zatražite prevod. 可翻譯為其他語言或用其他格式顯示 請要求獲得翻譯本 Disponible dans d'autres langues et dans d'autres formats. Veuillez demander une traduction. अन य भ ष ओ और अन य र प म उपलब ध, क पय अन व द क लए प छ भ ष ओ Informacje और अन य dostępne र प w म innych उपलब ध językach क पय i formatach. अन व द क Prosimy लए प छzapytać o tłumaczenie. d{ihnk Gk;aktK ns/ d{i/ ckow?nk ft`u T[gbpX j?. feqgk eoe/ nb[tkd bjh ej'. Dostupno na drugim jezicima i u drugim formatima. Molimo pitajte za prevod. کہيں ليے کے ترجمے کرم براہ ہے دستياب ميں صورتوں اور زبانوں ديگر ValuesfocussedonyouPL18/5/12