Performance Evaluation Standard as per ISO 9001:2015 PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. At the end of the class, please fill the training feedback form! (Yellow paper in your notebook) Return the feedback form at the reception!
SAFETY FIRST STOP INTRODUCTION MEET Who are we? Experience? Background?
INTRODUCTION SEMINAR AIMS What is ISO and its revision status? Purpose and Benefits of ISO 9001:2015? PDCA and Management Principles. Performance and effectiveness of the quality management system. Documented evidence should supporting the performance evaluation. Management review and its importance in Quality Management System. What is ISO? ISO International Organization for Standardization It is an Organization, Head Quarter is in Geneva Switzerland. The Word ISO Derived from the Greek Word isos. Federation of national standards body Non profit organization Represented by 167 countries Publishes standard in various fields like quality, environment system, test methods, material specification, product specification, etc. Working through Technical Committee (TC) Technical Committee ISO/TC176 working for QMS. Publishing standard by voting among members Review standard once in 5 years for continuation or revision or withdrawing of standard
ISO 9001 Revision Status The ISO 9001 is one of the oldest Management System Standards issued by the ISO organization. It has been initially released in 1987 and was followed by a number of revisions in 1994, 2000, 2008 and finally in 2015. In September 2015, the International Organization for Standardization has released the new edition of one of its most privileged Management System Standards, the ISO 9001 for Quality Management System Requirements, in its completely new look. The Risk-based Thinking has been introduced as a new concept that will allow the organizations to consider risks and opportunities associated with their activities and address them with appropriate actions. Quality Management Principles has been improved to provide better rationale for the changes to come in the content of the ISO 9001. Purpose and Benefits
Edward W Deming Cycle Quality Management Principles 1. Customer Focus 2. Leadership 3. Engagement of People 5. Improvement 6. Evidence based decision making 7. Relation Ship Management 4. Process Approach
Continual improvement Proactively seek continual improvements of the QMS Establish measurable quality objective at function levels, monitor and take actions. Should be a permanent objective of the organisation Step by Step Sustainable improvement CONTINUOUS IMPROVEMENT CONTINUAL IMPROVEMENT EXCELLENCY Time Time
Effectiveness and Efficiency Effectiveness is extent to which planned activities are realized and planned results achieved Efficiency is relationship between the result achieved and the resources used - ISO 9000 Effectiveness is doing the right things, Efficiency is doing things right - Peter Drucker Performance and effectiveness of the QMS Monitoring the Results of Quality Objectives. Measuring the Customer Satisfaction. Conducting the Periodic Internal Audits and results. Process Performance and conformity of products and services. Non Conformities and Corrective Actions Performance of External Providers. Conducting the Management Review Meetings. Analyze and evaluate the improvements of above.
Performance and effectiveness of the QMS Documents Required : 1. Quality Objectives Results. 2. Customer Satisfaction Survey Results 3. Process Performance and Conformity of products and services 4. Internal Audit Reports, N.C s, R.C, CAPA etc. 5. Management Review Input and Out Put. 6. Supplier Evaluation and Re Evaluation. 7. Analyze report of the above. Sections : Ref Clauses Main Clauses 1. Scope 2. Normative Reference 3. Terms and Definitions 4. Context of the organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance Evaluation 10. Improvement
Management Review Should be conducted in Planned Intervals with the inputs of : 1. The Status of actions from previous management reviews. 2. Changes in Internal issues that are relevant to QMS. 3. Information on the performance and effectiveness of QMS 4. Customer satisfaction and feedback from relevant interested parties. 5. The extent to which quality objectives have been met. 6. Process performance and conformity of products and services. 7. Non Conformities and Corrective actions. 8. Monitoring and measurement results. 9. Audit Results. 10. Adequacy of Resources 11. Effectiveness of actions taken to address risks and Opportunities 12. Opportunities for improvement. Types of Audit: CERTIFICATION BODY THIRD SECOND SUPPLIER ORGANIZATION N CUSTOMER FIRST
IRCA Approved Audit Process Opening Meeting Short Tour Information Collection Evaluation Audit finding Corrective Action Report Writing Closing Meeting Nonconformity Classification Team Evaluation Upcoming Training Schedule for QMS & OHSAS Dubai - QMS Batch Start Date: Nov 18, 2016 Batch End Date: Dec 16, 2016 Frequency: 5 Fridays Timing: 8 AM 2 PM Product Manager Mr. Ashish Anand ashish@3foldtraining.com 050 9816618 Dubai- OHSAS Batch Start Date: Dec 09, 2016 Batch End Date: Jan 06, 2016 Frequency: 5 Fridays Timing: 2 PM 8 PM Product Manager Mr. Ashish Anand ashish@3foldtraining.com 050-9816618
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