JOB DESCRIPTION JOB TITLE: BAND: ACCOUNTABLE TO: RESPONSIBLE TO: BASE: Head of Transformation 8c Director of Primary and Out of Hospital Care Director of Primary and Out of Hospital Care Bernard Weatherill House, Croydon 1. Introduction Croydon is the fastest growth borough in England with high inward investment and rapid population growth. This creates both opportunity and challenges across a very diverse population with some high areas of deprivation. Croydon CCG commission health services for a resident population of around 385,700 residents, and a GP registered population of 408,334, some of whom live outside the Borough but will be registered with Croydon GPs. The CCG is currently driving a number of major transformation programmes in support of local system wide transformation and the South West London STP. With the CCG taking on the responsibility for delegated commissioning of Primary Care in April 2017, a new directorate has been created to manage primary care and the out of hospital agenda. Integrating Primary Care IT and Primary Care Estates into this directorate is critical in focusing resources on the transformation of Primary and Out of Hospital Care and delivering the GP Forward View. 2. Job Summary Working closely with the Head of Primary Care, the Head of out of Hospital Care and a wide range of other health and care partners, the post holder will be responsible for supporting the delivery of Croydon s exciting primary care and out of hospital transformation programmes. The Head of Transformation will lead on the development and implementation of a Croydon wide transformation methodology as well as development and implementation of the way in which the organisation work to deliver transformational change. This will include the delivery of a comprehensive programme of change that will transform the system wide services thereby ensuring that they effectively deliver measurable outcomes. The post holder will provide expertise in service transformation and business change and work with colleagues across the organisation and the system to build functionality and capability to enable transformation. By changing expectations the post holder will deliver change which will become integral to how the system transforms, in order to ensure an enduring culture of change and innovation.
3. Main Duties and Responsibilities The post holder will: Be responsible for the development, implementation and delivery of the Directorate s range of transformation initiatives ensuring all plans are realistic and that responsibilities for implementation / delivery are owned; Provide support and challenge to managers to deliver and realise the benefits agreed from project and programme implementations across the remit of the Directorate and ensure any benefits are sustainable; Lead the business transformation of how the Directorate and the wider CCG works to ensure it can adapt it s working style to deliver change, developing the organisation for transformation change; Lead the development and implementation of a robust transformation methodology across Croydon to support the further development plans and successful implementation; Working with the QIPP PMO to support the directorate heads of service and others to develop transformational plans; Provide transformation and programme management expertise across the organisation and the Croydon system championing horizon scanning and the use of new approaches; Promote and ensure a whole organisation focus on effective transformation projects and programme management; Ensure that the Governing Body and the CCG Directors have appropriate information and support to enable them to effectively monitor delivery of projects and programmes; Provide effective high quality guidance to ensure that the CCG s projects and programmes deliver the right outcomes; Deliver substantial change within an environment of financial recovery; Influence all the key stakeholders within and without a NHS Commissioner to ensure delivery of the programmes; Contribute to the strategy and aspirations of the organisation and act in a manner consistent with its values; Lead proactively in monitoring the overall progress of all projects within programmes, resolving issues and initiating corrective action as appropriate; 4. Key working relationships Operate effectively in a flexible and demanding environment and proactively engage with NHS staff, consultants and contractors working on a variety of topics Work effectively with a variety of external consultancies working on other projects and programmes within other NHS directorates as required Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting; Having the ability to deal with resulting potentially aggressive/antagonistic situations; Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues; Nurtures key relationships and maintains networks internally and externally, including national, London wide and South West London planning networks; Link with managers and members of other functions, to address inter-dependencies and ensure alignment including clinicians, commissioning managers, and enabling function support such as business intelligence, patient and public engagement etc; Deputise for the Director as required, expanding on knowledge, skills and experience within personal professional development. 5. Workforce Provide direct performance management and feedback to the team; 2
Manage, motivate and develop staff within the Directorate to ensure that they are able to deliver their related responsibilities. 6. General To have responsibility for the Health, Safety and welfare of self and others in the working environment, to follow safe working practice and to comply at all times with the CCG s or Council s Health and Safety Policies and Procedures; To work within the policies and guidelines set out by the NHS, CCG and the Council; Croydon CCG and the Council are smoke free organisations. Smoking is not permitted in the grounds or in any of their owned vehicles. Taking smoking breaks during paid working hours is not permitted; Safe Guarding Children and Vulnerable Adults: To comply with Croydon CCG s and Council Safe Guarding Children and Vulnerable adults Policies, Protocols and Procedures. 7. Financial and Physical Resources Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities; Should the post holder become a budget holder in the future to: Be responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny, Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices, keeping mindful of budget limitations, Be responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, Steering/Reference Groups and others as required. 8. Staff Management The post holder will be responsible for CCG project staff and will be: Responsible for the recruitment of team staff, chair of recruitment panels and acting as the recruiting officer, Responsible for undertaking appraisal and personal development including progressing any disciplinary or capability issues, To support, motivate and develop staff within the team to ensure that they are able to deliver the new responsibilities of the NHS strategy, Forge close positive working relationships, in order to support an effective matrix approach to achieve NHS objectives, Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget. 9. Flexibility The CCG and the Council are currently working in a climate of great change within the NHS. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the CCG. In particular the Council and CCG are working towards the development of commissioner/provider alliance to deliver health and social care in Croydon, which has resulted in changes to the line management of 3
this post in line with the development of the emerging structures. This job description reflects some of these developments but will be further amended as plans progress. 10. Standards of Business Conduct and conflict of interest The NHS Code of Conduct and Standards of Business conduct for NHS staff require all employees to declare all situations where you or a close relative or associate has a controlling interest in a business or in any activity which may compete for any NHS contracts to supply goods or services. The Council has a similar code of conduct. All such interests must be declared in the register of interests either on appointment or when such interests are gained. As an employee you are required to be aware of and adhere to Governance policies, such as Standing Orders and Standing Financial Instructions. 11. Information Security and Confidentiality All person identifiable information must be held in the strictest confidence and should be disclosed only to authorised people in accordance with NHS Confidentiality Guidelines (Caldicott) and the Data Protection Act 1998 unless explicit written consent has been given by the person identified, or where information sharing protocols exist. 12. Data Protection The post holder must, if required to do so, process records or information in a fair and lawful way. They must hold and use data only for the specified, registered purposes for which it was obtained and disclose data only to authorised persons or organisations. 13. Corporate Governance The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements. Employment legislation, standards of business conduct, codes of openness and accountability. 14. Equal Opportunities The post holder must comply and promote Equal Opportunities and accordingly must avoid any behaviour which discriminates against colleagues, potential employees, patients or clients on the grounds of sex, marital status, sexual orientation, age, race, colour, nationality, ethnic or national origin, religion, political opinion, trade union membership or disability. N.B This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent developments. Name: Signature: Date: 4
Person Specification Head of Transformation Factors Description or Qualifications & Education Masters level or management knowledge acquired through training and experience to Masters level equivalent Evidence of continuing professional development Project Management qualification Assessment Method Application Application Knowledge & Experience Current and broad knowledge and understanding of the NHS environment Application / / Presentation Knowledge and understanding of Local Government Application / / Presentation Specific and in-depth knowledge of the national agenda and the impact on CCGs Member of relevant professional body Application/certificate Demonstrable experience of developing and implementing transformational change Experience of working across a system Application / / Presentation Application / / Presentation Experience of multi-agency and partnership working, including at a strategic level Understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Should have an appreciation of the relationship between the Department of Health, the Local Area Teams and individual provider and commissioning organisations 5
Factors Description or Experience of using computer packages for written, numerical and graphical analyses, presentations and reports Assessment Method Skills & Abilities Excellent interpersonal and communication skills, able to deal effectively with conflict, and ability to work with staff in other disciplines and organisations at all levels Evidence of using influencing skills successfully to achieve change in others Good organisational skills Excellent resource management skills, including the management of budgets Ability to work quickly and accurately in order to deliver within timescales and prioritising when necessary Strong communication skills, such as the need to be able to develop and deliver formal complex presentations (i.e. multi-faceted business cases) to large groups of senior managers. 6
Factors Description or Project Management: Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Experience of strategic and business planning Experience of estates planning Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects Assessment Method Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking ability to anticipate and resolve problems before they arise Resourceful, with the ability to convey highly complex issues within clear and concise written documents Ability to respond to differences in the needs related to gender, disability, ethnicity, age, sexuality and religious beliefs and ensure services are commissioned inline with the requirements of equalities, mental capacity and disability legislation 7
Factors Description or Personal Qualities & Management Style Committed to the modernisation and transformation plans of the NHS and local government Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems for London Credibility and integrity Assessment Method Collaborative and flexible in approach Proactive and innovative Autonomy Has significant discretion to work within defined parameters. The post holder decides how results are best achieved. Guidance may be provided by peers. 8
Department: Post title: Primary and Out of Hospital Care Head of Transformation Effort and environment factor Post holders description of level of effort / environment in which they work Physical effort The nature, level, frequency and duration of the physical effort (sustained effort at a similar level or sudden explosive effort) required for the job. Mental effort The nature, level, frequency and duration of the mental effort required for the job (for example concentration; responding to unpredictable work patterns, interruptions and the need to meet deadlines). Emotional effort The nature, level, frequency and duration demands of the emotional effort required to undertake clinical or non-clinical duties that are generally considered to be distressing and/or emotionally demanding. Working conditions The nature, level, frequency and duration of demands arising from inevitably adverse environmental conditions (such as extreme heat/cold, smells, noise, and fumes) and unavoidable hazards (such as road traffic accidents, spills of harmful chemicals, aggressive behaviour of patients, clients, relatives, carers). Low High Medium Low Will occasionally receive service user/patient/carer queries and may on occasion be required to manage stressful and aggressive situations. 9