Xerox in Canada Innovating the Way the World Communicates, Connects and Works
Xerox in Canada Table of Contents Xerox today is focused on innovating the way the world communicates and connects. Every day, we help clients improve their operations and essential business processes by optimizing the flow of work. Everything we do is based on helping clients operate with excellence and, through a deep and long-standing obsession with innovation, continuously build on the value we deliver to them. John Corley President of Xerox Canada Ltd. For questions, comments or support, you can reach us at 1-800-ASK-XEROX (1-800-275-9376)
3 About Xerox in Canada Our Values Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small- and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. # PEOPLE: 3,840 From coast to coast, we have a world-class team of employees dedicated to ensuring businesses of all sizes have the tools they need to succeed. # AGENTS: 64 AGENCIES 275 agency reps We extend our reach into the market and our communities through our family of independently-owned Authorized Xerox Agents SOCIAL: We want to hear from you! Connect with Xerox Canada on social media Follow us on Twitter @Xerox_Canada Subscribe to our Bridge to Digital Blog: digitalbusiness.blogs.xerox.com Visit us at www. We succeed through satisfied clients We require premium return on assets We behave responsibly as a corporate citizen We deliver quality and excellence in all we do We use technology to develop market leadership We value our employees
4 Xerox Canada Locations Committed to Diversity Xerox was named Canada s Best Diversity Employer and Best Employer for Young People (2016) Client Focussed We have more than 300 customer support representatives and specialists in Canada Expertise Our 218 inside sales resources have expertise as Virtual Partner Managers, Client Delivery Managers and Offering Specialists for Production, Office, Workflow, MPS, Supplies Leader in Managed Print Services - We manage over 100,000 devices of which 40,000 are non-xerox Xerox Canada Headquarters, North American Inside Sales, North American Client Support Centre, Xerox Research Centre of Canada Xerox Offices Xerox Authorized Agents Xerox Research Centre of Canada (XRCC) holds more than 100 US patents
5 Customer Experience At Xerox we understand that client satisfaction is essential to our success. That s why we are continually innovating to provide a positive client experience at each touchpoint. HOW WE ASPIRE TO PROVIDE A POSITIVE CLIENT EXPERIENCE 1. We want to help you to run your business. 2. We will help you to help your customers. 3. We are constantly innovating to help serve you better. Innovation Satisfaction AS OUR PRODUCTS AND SERVICES HAVE EVOLVED, SO HAS THE WAY WE SERVE YOU. In today s fast-paced world, we know that our clients expect more of all of the businesses that provide products and services to them. We continue to make investments in innovation that look beyond our own industry and deliver for the future. We believe that the foundation for a great client experience lies in the wealth of knowledge we have. Our passionate team of client delivery professionals put our clients at the centre of everything they do. WE WANT TO HEAR FROM YOU At various points through the client lifecycle, we continue to ask our clients to participate in feedback surveys. We invite any of our current or future clients to share their thoughts with us! Your feedback is our report card on your satisfaction that helps us earn your loyalty and provides a compass for us to meet your needs. Feedback Evolution
6 Innovation Materials Custom development Printed electronics Security and authentication For more than 40 years, Xerox has been a pillar of the Canadian innovation landscape through the Xerox Research Centre of Canada (XRCC). The centre is Canada s leading materials research centre and home to a world-class team of scientists and engineers with broad expertise in materials chemistry, formulation design, prototyping, testing, and chemical process engineering. With more than 100 experts building real-world and custom solutions for Xerox and our clients, the XRCC builds upon Xerox s history of merging the physical, digital and virtual worlds. Their focus has always been on studying the interaction of technology and humans, and working to put technology in real-life solutions to adapt to human use. PRINTED ELECTRONICS XRCC is a pioneer in the design and manufacturing of electronic materials and have helped to shape the printed electronics landscape. Their printed electronics lab serves as the intersection between 3D printing and printed electronics in unconventional methods to push the envelope to create new ways for our clients to do business. SECURITY SOLUTIONS FOR SMART PACKAGING, ANTI-COUNTERFEITING AND BRAND PROTECTION The XRCC team works with clients every day to develop specialized security and anti-counterfeiting materials for any use case. CASE STUDY: Learn how Xerox helps the OTC Group create smart packing solutions to reduce financial loss and save lives. For more information about the Xerox Research Centre of Canada, visit their website: http://xrcc.external.xerox.com/.
7 Our Employee Experience At Xerox we are committed to inspiring growth in the market, in our employees and in our future. We value our employees and we believe that an engaged, enabled and energized workforce is central to our success; in fact, it s what sets us apart. At Xerox, we continuously seek to create the most meaningful experiences for our employees, dedicated to helping our people define and build a challenging and rewarding career. We enjoy a culture of high performance which reflects our collective drive to remain a market leader in document technology, while always delivering value for our clients. Even more, our people take great loyalty and pride in a team that is passionate about new ideas, client service and success. 2015 -Gold Canadian Award for Training Excellence for Coaching Program 2016 and 2015 Canada s Greenest Employers 2016, 2015, 2014, 2013, 2012 and 2011 Top Employers in the Greater Toronto Area 2016 - Canada s Best Employers for Young People 2016, 2015, 2014, 2013, 2012, 2011 and 2009 Canada s Best Diversity Employers 2014, 2013, and 2012 Canada s Top 100 Employers Coaching Program
8 One of the things that makes me proud to work at Xerox is our history as a technology innovator. That s still true today. We are constantly innovating to change the way the world works by building new technology and offerings. Melissa
9 Sustainability and Corporate Social Responsibility Xerox Canada fully embraces our social and environmental responsibilities and we are committed to conducting business in ways that positively impact the world. SUSTAINABILITY AT XEROX CANADA 1. Reducing Energy Use and Protecting the Climate 2. Preserving Biodiversity and the World s Forests 3. Preserving Clean Air and Water 4. Preventing and Managing Waste A sustainable toner - Emulsion Aggregate (EA) - was invented at the Xerox Research Centre of Canada (XRCC) and uses 45% less energy in manufacturing than conventional toner. In 2016, Xerox Canada donated more than $25,000 to communities across Canada through the Xerox Initiated Philanthropy program. All major Xerox manufacturing facilities worldwide are ISO 14001 certified. Our new Canadian headquarters building is certified LEED Gold by the Canada Green Building Council. Ranked in Ethisphere Institute s World s Most Ethical Companies for 11 consecutive years. Awarded United Way Spirit Award in 2017 for our WeCAN employee giving Campaign, which raised more than $572,300 and supported more than 150 charitable organizations. We partner with Environmental Defence on an annual internship to provide university graduates with experience working a large corporation. COMMUNITY INVOLVEMENT AT XEROX CANADA We recognize the importance of community involvement and the essential role that non-profit and charitable organizations play in improving the lives of Canadians. Through our award-winning WeCAN giving strategy, we empower our employees to make a difference in the lives of those less fortunate in our communities. Ontario Green Chemistry Award Excellence in Corporate Responsibility 2,100 + volunteer hours through Day of Sharing Canada s Greenest Employers
10 XEROX CANADA 2017 Xerox Canada Leasdership Team Market Centre Vice Presidents John Corley President Martin Bachant Senior Vice President, Sales Operations Gautam Malik Chief Financial Officer Steven Connor Vice President, Human Resources Damien Johnston Vice President and General Manager, Western Regional Operations Dee-Ann Lama Vice President and General Manager, Central Regional Operations Diane Smalley Vice President, Innovation and Transformation Dorothy Quann Vice President and General Counsel Brad King Vice President, Graphic Communications Operations Richard Keilman Vice President, New Business Development Ken Van Aelst Vice President and General Manager, Eastern Regional Operations For detailed biographies of the executive team follow the link: https://en-news./bios Paul Smith Vice President of Xerox Innovation Group and the Centre Manager of Xerox Research Centre of Canada Patrick Tallon Vice President, Client Delivery Margaret Zanel Vice President, Commercial Excellence
DIGITAL TRANSFORMATION MEANS LESS PAPER AND MORE PRODUCTIVITY. As a global leader in Managed Print Services, Xerox applies analytics to reduce printed pages and increase digitization. And with workflow automation, we can streamline the business processes of any organization, anywhere. xerox.com/mps 2017 Xerox Corporation. All rights reserved. Xerox, Xerox and Design and Set The Page Free are trademarks of Xerox Corporation in the U.S. and/or other countries. S E T T H E PA G E F R E E