This course will qualify you for 30 CPD credits Certificate in Operations Successfully Translate Organisational Goals Into Operational Performance Objectives Led by Alan Power 25 February 1 March 2018* 29 April 3 May 2018* 23 27 September 2018* 9 13 December 2018* Kempinski Hotel, Mall of the Emirates, Dubai, UAE On This, You Will: 1. Explain the purpose of operations management and how to align operations management strategies with the organisation s strategy (Operational Excellence) 2. Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence) 3. Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence) 4. Describe resource (Performance Excellence) 5. Outline alternative organisational structures to deliver improved (Organisational Excellence)
About Your Expert Leader Informa s training programmes and solutions are delivered by renowned industry experts and thought leaders with extensive practical experience. Our courses are stimulating, comprehensive and well structured, allowing delegates to enhance their professional development and capability. We are a leading training provider in the Middle East, with a portfolio of subject matter across the following sectors: Requirements And Certificates 1. Satisfactory attendance delegates must attend all than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment the number of hours attended. Assessment evaluated on the basis of individual or team exercises deliverables management presentation provide improvement feedback Alan Power management in 1989 when he was invited to set up a new, centralised quality management programme. It was the success of this programme that directly led to his appointment as focus on operational excellence, using tools and tech- and Six Sigma and the approaches collectively known as potential impact of quality management was expected agents responsible for delivering operational excellence in cards, insurance and mortgage operations. consultancy specialising in operations management, customer service. Warwick (UK) where he has lectured on operations where he has lectured on quality management to students studying for a Master s degree in quality management. information, see www.cpdstandards.com Who Should Attend invoice processing and other financial transactions and if applicable, for the management of processes middle managers, first line managers and supervisors in all sectors of the economy T: +971 4 335 2437 E: register-mea@informa.com
25 February 1 March 2018* 29 April 3 May 2018* 23 27 September 2018* 9 13 December 2018* Kempinski Hotel, Mall of the Emirates, Dubai, UAE Timings: Introduction concerned with the production of goods and services, customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services). example: strategy developing a clear vision of how the operations should support the company s into implications for performance objectives in terms of quality, speed, dependability, flexibility and cost management is often characterised by the need to make decisions both frequently and quickly, so it is necessary to have a framework to guide Methodology It is our intention to give you an opportunity to understand the nature and practice of operations management. In order to do so we will present you with a range of learning experiences, including presentations, case studies, exercises and simulations. Content One Operations management The Strategic Role Of Operations strategy the design of which, often, falls into the domain of operations management. In manufacturing sectors, processes are designed to prepare a product for market activity of deciding what the operation s resources should be doing, then making sure they do it and as efficiently as possible continuous improvement is the responsibility of all operations managers with a focus on improving quality and reducing costs Aim with an introduction to the role of an Operations Manager in all sectors of the economy including: manufacturing, financial services, health services, delegates to explore key aspects of operations management and help them consider how they can improve their impact as an Operations Manager. The Human Side Of Operations management thinking and demotivators management and productivity of the operations team Day Two Job Design And Work Organisation operations jobs operations roles T: +971 4 335 2437 E: register-mea@informa.com
Jidoka inform job design Quality Planning And Control Day Five variable data Capacity Planning And Control Day Three Operations Improvement Inventory Planning And Control improvement Supply Chain Planning And Control Strategic Quality improvement Lean Operations Excellent knowledge base which provided relevant and interesting scenarios to support the theory... and this will for sure leave a pocket of knowledge in my skill set it was the best course I have attended outside normal work-related professional courses. Glen Travis Jones, Operations Manager, Gulf Marine Services, Day Four Lean Operations (Cont.) course in-house? Just In Time (JIT) Email: cts@informa.com www.informa-mea.com/cts T: +971 4 335 2437 E: register-mea@informa.com
25 February 1 March 2018* 29 April 3 May 2018* 23 27 September 2018* 9 13 December 2018* Kempinski Hotel, Mall of the Emirates, Dubai, UAE FIVE WAYS TO REGISTER Informa Middle East register-mea@informa.com Our in-house training division 25 February 1 March 2018* (BC7011) 29 April 3 May 2018* (BC7084) 23 27 September 2018* (BC7165) 9 13 December 2018* (BC7282) 17 December 2017 SAVE UP TO 40% If you have 6 or more people interested in attending, and would like to customise this training course to suit your team and business, contact our Training Consultants on +971 4 407 2624 or email cts@informa.com 21 January 2018 18 February 2018 15 July 2018 25 March 2018 19 August 2018 30 September 2018 4 November 2018 Pricing excludes 5% VAT, where applicable DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: +971 4 335 2483 E-MAIL: a.watts@informa.com successfully complete the course assessment will are available at www.informa-mea.com/terms. Please read registration you agree to be bound by the terms and conditions in full. *Book and pay full fee for two colleagues and the third attends for FREE. Not applicable in conjunction with corporate discounts. Payment to be settled before start of the course to avail the offer. The 3 for 2 offer is valid on full price final fee registration only. DELEGATE DETAILS Email: PAYMENTS be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS BOOK NOW CANCELLATION the venue, speaker or topics www.informa-mea.com/terms-and-conditions-for-delegates EVENT VENUE: SN/DC BUSINESS OPERATIONS BC7011/BC7084/BC7165/BC7282 Tel: +971 4 343 33 33 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000 ACCOMMODATION DETAILS We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@informa.com Copyright Informa Middle East Ltd LR