Jermaine Jewel Jean-Pierre November 2009
Largest Windward Island Situated between Guadeloupe and Martinique Total land area of 750.6 km 2 (290 sq. miles) Population (CSO Census 2006): 69,000 Least populated Windward Island
Climate: humid tropical marine, with average temperatures of 27 o C (80 o F) Average rainfall of 400 inches annually Susceptible to landslides and vulnerable to hurricanes Very rugged and steep terrain Agriculture & tourism based economy
Do you want a virtual tour of the island? www.discoverdominica.com
What are the goals driving the Development of the ICT Sector?
To provide cost effective and customer driven services by the public sector To reduce poverty levels through growth and employment To improve national productivity and competitiveness Reduce government s financing requirements to sustainable levels
Where are we now?
An ICT Unit or E-Government for the public service was made operational effective January 1, 2009. The ICT Unit is the central agency to coordinate and execute the planning, implementation and monitoring of e-government and the use of ICTs within the public sector.
The GoCD Website was officially launched on August 29 th, 2008 (www.dominica.gov.dm) Initially serves the purpose of information dissemination and will eventually evolve into a comprehensive web portal A number of Ministries/Departments currently have websites New sites are being developed
Legislative & Regulatory Framework The following bills were drafted and had a first reading in Parliament: Electronic Transactions Bill Electronic Evidence Bill Interception of Communications Bill Computer Crimes Bill
Dominica enjoys a moderately well developed communications infrastructure, with a considerable amount of fibre optic spread across the island. The telecommunications landscape in Dominica features: Cable and Wireless (Dominica) Ltd (NOW LIME) Marpin Telecoms and Broadcasting Ltd. - the second largest provider offering cable TV, cable modem Internet service, SAT Communications providing cable services Digicel providing mobile services.
Work with the Ministry of Housing, Lands and Telecommunications to first develop a National ICT Policy, then the National ICT Strategy
THE WAY FORWARD.
Use the e-government programme as a catalyst to create a receptive environment for the Strategy Identify the necessary human capacity to implement the National ICT Strategy
Collaborate with regional and international agencies to share best practices and identify resources for strategy implementation
GOVERNMENT ONLINE E-GOVERNMENT STRATEGY AND ACTION PLAN 2010-2015
Dominica s e-government Strategy and Action Plan 2010-2015 Government On Line
Dominica s e-government Strategy and Action Plan 2010-2015 Dominica s e-government opportunity extends far beyond the use of technology or the Internet: Electronic Service Delivery (ESD) increases Government s access and reach It enables the convenient delivery of important information and services that can take public sector service delivery to new heights It provides Government with a unique opportunity to fundamentally rethink and, where appropriate, redesign how it interacts with citizens, businesses and visitors
Dominica s e-government Strategy and Action Plan 2010-2015 For the Citizen/Business: Convenience Easy access to info/services Faster service Savings in time and money No Line-Ups!! Less red tape / bureaucracy Consistency in service standards Involvement in democracy Improved perception of government For Government: Public service renewal Improved perception of government Internal efficiencies Increased connectivity/reach Service consistency Service integration Leadership in the Digital Economy Economic development and innovation
Dominica s e-government Strategy and Action Plan 2010-2015 In Partnership with Government Ministries and Agencies The Mission of the e-government Unit is to Transform Government Service Delivery by: Effectively applying of all forms of ICT Significantly improving process and organizational efficiency Enhancing customer-service standards within the public service
Dominica s e-government Strategy and Action Plan 2010 2015 Inter-Regional Service Delivery On-line policy consultations To here in 2015 Integrated service delivery Online transactions with citizens and businesses On-line information access Internal automation Manual/paper-based information & services To move Dominica from here in 2009
Dominica s e-government Strategy and Action Plan 2010-2015 Derived from the Draft National ICT Policy: 1. The development of a whole-of-government programme that provides for phased, coordinated and integrated implementation of a suite of e-government services over the period 2010 to 2015 2. Providing 24/7 online access to client-centric information & services 3. Transforming internal processes and procedures to significantly improve service quality, consistency and delivery times
1. Developing all appropriate legislation, policy, standards and guidelines to support the National e-government Programme 2. Revising governance structures and protocols to support Government s new way of doing business 3. Re-skilling the public service for the e- Government era
Dominica s e-government Strategy and Action Plan 2010-2015 1. Rationalized and Integrated Technical Infrastructure Programme 2. Electronic Service Delivery (ESD) Programme 3. e-government Organisational Transformation Programme 4. e-government Policy and Standards Programme 5. e-government and Customer Service Skills Development Programme 6. Monitoring, Evaluation & Reporting Programme
Dominica s e-government Strategy and Action Plan 2010-2015 Rationalized and Integrated Technical Infrastructure Programme Projects for the period 2010-2015: Government Wide Technical Inventory Future State Technical Needs Analysis e-government Technical Blueprint and Rationalization Plan based on International Best Practice Detailed Design, Procurement, Development & implementation Programme
Dominica s e-government Strategy and Action Plan 2010-2015 Electronic Service Delivery (ESD) Programme Projects for the period 2010-2015: e-services Catalogue (to identify suitable e-services, client value, usage volumes, security/technical complexity etc) e-services Client Expectation Survey Development of a client-centric and service-oriented Portal, based on International Best Practice Feasibility analysis of a central Government Call Centre Feasibility analysis of mobile Government services (i.e. services to the mobile phone or other PDA s)
Dominica s e-government Strategy and Action Plan 2010-2015 e-government Organizational Transformation Programme Projects for the period 2010-2015: Current State and Service Mapping Analysis to examine what Ministries deliver what services today, how services are being delivered, what technologies are in place, customer service assessment, organizational and service improvement opportunities stemming from e-government etc Review of enterprise Governance Model required to support e-government and a transformed public service including International Best Practice Government-wide organizational redesign and process reengineering initiative in support of e-government Feasibility analysis of introducing a Common-Counter (or One-Stop-Shop) service delivery model
Dominica s e-government Strategy and Action Plan 2010-2015 e-government Policy and Standards Programme Projects for the period 2010-2015: Gap Analysis of Required e-government Policies and Standards based on International Best Practice e-government Policy and Standards Redesign Initiative A Review of Government Forms required for e- Government including a review of the role of the Government Printery and National Archives
Dominica s e-government Strategy and Action Plan 2010-2015 e-government and Customer Service Skills Development Programme Projects for the period 2010-2015: Current-State Skills Inventory Skills Development Requirements for an on-line and transformed public service based on International Best Practice Enterprise e-government and Customer Service Skills Development Programme
Dominica s e-government Strategy and Action Plan 2010-2015 e-government Monitoring, Evaluation and Reporting Programme Projects for the period 2010-2015: e-government Project Reporting Framework for all e-government initiatives e-government Service Standards Charter National e-government Monitoring and Evaluation Programme for reporting e-government achievements at a Domestic, Regional and International level
Ser. Potential Barrier Mitigate By 1. Lack of Political and Senior Executive e-gov understanding, awareness and support Need for high-level Champion with cross government authority Run e-gov Executive Awareness Programme 2. Lack of funding Actively engage Funding Agencies in planning process Develop pragmatic and compelling strategy to facilitate funding 3. Insufficient internal capacity and expertise Adopt phased implementation approach don t do too much at once Wise use of expert e-gov consultants Dominica s e-government Strategy and Action Plan 2010-2015
Thank You!