The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title Reporting Programmer/Analyst Employee Name vacant Date Mar 2016 Division/ Entity/Location Territorial Headquarters Organisational Unit/ Department IT Services THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. AUSTRALIA SOUTHERN TERRITORY S MISSION AND VALUES Mission The mission of The Salvation Army Australia Southern Territory is: Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person Caring for people: engaging with others in need, without discrimination Making Disciples: patterning lives on Jesus Reforming Society: acting on the structures of society to restore justice Values The values of The Salvation Army Australia Southern Territory are: Human dignity: respecting the sanctity of human life as being made in the image of God. We affirm the worth and capacity of all people. Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society. Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation. Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another s suffering. Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others. All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory s mission and values and comply with Official Minutes, policies and procedures. Reporting Programmer/Analyst V1.0 Page 1
Position reports to IT Technical Manager Reportable Positions Nil Position Purpose Qualifications The Reporting Programmer/Analyst provides expertise to develop reporting and data warehouse solutions and to support data integration processes to meet business needs using appropriate technology across all business applications and projects within The Australia Southern Territory. Qualifications in Computer Science / IT or equivalent industry experience. Award (if applicable) N/A Classification Hay Level 14 Resource Management N/A Total staff management (EFT) Nil Prerequisites Environment Defined All staff must consent to a police check prior to employment. MS SQL Server Management Studio, SSRS, SSIS, MS Visual Studio, Crystal Reports Specialist Job Competencies Required Technical Database Programming: MS SQL 2005/2008/r2, Informix, Sybase, MS Access Microsoft Business Intelligence Development Tools: SSRS, SSIS, SSAS, Visual Studio 2005/2008/2010 Other Reporting Development Tools: Crystal Report (v7 upwards), MS Access, VB/VBA Others: Statistical Packages (e.g. SPSS), Source Control (MS Visual SourceSafe) IT Operations ITILV3 knowledge and certification IT Best Practice Proven experiences in data modelling (relational/multidimensional) and database design and development (conceptual and technical). Proven experiences in data warehouse and business intelligence / reporting system development. Proven experiences in data integration / ETL processes from various sources and database platforms. Proven experiences in working with large, single/multidimensional data sets for data analysis and statistical reports development. Business processes and systems modelling using industry recognised modelling standards (e.g. Flowcharting, UML/Unified Modelling Language). Demonstrable knowledge of best practice development methods in accordance with a Systems Development Lifecycle (SDLC) Reporting Programmer/Analyst V1.0 Page 2
Personal Competencies Required Client Focused Committed to and acts for well-being of internal and external customers. Ensures customers needs remain key focus Outcome Focused Sets a clear path/goals and manages time to achieve key outcomes Follows through with commitments Needs minimal direct supervision Innovative Finds ways to work better and smarter Generates options and ideas Is open to change and alternatives Questions the status quo Collaborative Treats others with dignity & respect Encourages and cooperates with others to achieve common goals Inspires trust and confidence Actively supports agreed policies & decisions Job Competencies Required Client Services Develops positive relationships with clients Identifies and analyses client needs Provides service appropriate to needs Recognises the need for referral and takes appropriate action Addresses or escalates complaints Respects boundaries and limits of own role and capabilities Looks for ways to exceed client expectations Continuous Improvement Contributes to evidence based practice Reflects on practice Records stakeholder complaints and feedback Participates in review of feedback, policies and programmes Identifies opportunities for improvement Acts to implement improvements Decision Making Gathers appropriate information Understands the immediate implications of decisions Makes sound, timely decisions leading to effective service delivery Gives appropriate rationale for decisions Strategic Focus Supports achievement of goals Provides feedback and other input for ongoing planning Reporting Programmer/Analyst V1.0 Page 3
Analytical Collects, organises and applies information relevant to specific needs Researches & reviews arguments and opinions before making judgement Resilient Displays an optimistic approach to work Remains calm, focused and maintains perspective when faced with change, crisis and difficulty Does not give up when faced with obstacles Recovers from and deals with setbacks and challenging or stressful experiences Is flexible Maintains appropriate self-care Administration Competes accurate reports, logs, case notes and files Uses technology and software applications effectively in accordance with task requirements Collects, uses and shares information in line with TSA policy and guidelines Time and Task Management Performs own role and responsibilities efficiently Manages time and responsibilities Prioritises work and addresses what is most important Uses available tools effectively to assist with planning and organising Project Management Contributes to project implementation by fulfilling and reporting on specific tasks and actions within required timeframes Interpersonal Dynamics and Communication Regulates own behaviour Listens actively Speaks with courtesy Gives constructive feedback Conveys information effectively verbally and in writing Adapts style to audience Uses appropriate interpersonal styles and methods to assert own ideas and gain agreement or acceptance of others Reporting Programmer/Analyst V1.0 Page 4
Key Result Areas Key Activities Standard Measures Development Development environments are configured accordingly Prepare technical specifications to reflect the agreed business requirements Identify and recommend the most appropriate technical direction for a project Develop solutions according to the technical specifications Create system test plans Perform system testing according to the test plans Make solutions available for User Acceptance Testing Change Management Participate in review of change requests to determine suitability Develop technical specs for changes according to the details in an approved change request Incorporate approved changes into the appropriate application(s) Create system test plans Perform system testing according to the test plans Deployment Solutions are implemented into the production environment following user testing Liaise with appropriate IT staff from other areas in order to utilise necessary skills Support Maintain reporting systems and data warehouses in the production environment Work to resolve all assigned support issues as appropriate Provide support according to the standard processes/procedures of the IT helpdesk Provide support to reporting server management and database administration tasks Document Management Ensure technical documentation is produced for each development Solutions are developed to meet the agreed business requirements The most appropriate technology is used for each individual development Solutions are proven to work according to the agreed business requirements Changes are implemented according to the correct procedure Solutions are made available to users All appropriate IT staff are engaged in deployment activities as necessary Production reports and data are made available to users as per the agreed rate of availability Technical and support documentation is maintained in a timely manner Reporting Programmer/Analyst V1.0 Page 5
Key Result Areas Key Activities Standard Measures Update all technical documentation as changes occur Keep technical documentation up to date with latest release of any application Employee s Signature: Date: Print Name: Manager s Signature: Date: Print Name: Reporting Programmer/Analyst V1.0 Page 6