University of Wollongong Deployment of BI and Analytics Robert Sim Business Analyst Performance Indicators Unit University of Wollongong
Agenda Overview of UOW UOW BI Implementation Change Management Processes Integrating User Engagement Maintaining and Monitoring Usage Q&A
Where is Wollongong? 80 kms South of Sydney, Australia
The University of Wollongong Key Stats 23,000+ Students 2,000+ Full Time Staff 81,000+ Alumni > In top 2% of Universities worldwide > No 1. Teaching University > Highest Graduate Employment Rate > Highest Graduate Salaries
University of Wollongong - Operations Campuses: 4 (Wollongong, Innovation Campus - North Wollongong, Shoalhaven, Dubai) Education Centres: 4 (Batemans Bay, Bega, UOW Southern Sydney, Moss Vale) Faculties: 9 (Arts, Commerce, Creative Arts, Education, Engineering, Health and Behavioural Sciences, Informatics, Law, Science) Graduate Schools: 2 (Sydney Business School, Graduate School of Medicine)
University of Wollongong Business Intelligence
UOW BI -Sponsorship, Governance and Team Structure Vice Principal Administration Director CFO Business Analysts Technical Analysts Business Analyst 1 Technical Analyst 1 Support Officer Business Analyst 2 Technical Analyst 2 Business Analyst 3 Technical Analyst 3
UOW BI Technology & Awards IBM COGNOS 8.4.1 Data Warehouse built on Kimball Practices Awards: Finalist in Gartner Business Intelligence Award Finalist in BusinessMINDS Excellence in Business Intelligence
UOW BI -Objective
UOW BI- Framework Standard Data Analysis Business Intelligence
UOW BI- Deliverables
UOW BI- Usage 200 180 160 140 120 100 80 60 40 20 0 Active Users by month since the inception of Cognos 8 2008 2009 2010 2011
Change Management Processes Overview Change Management at a Organisation/Project Level Individual Change Management Framework ADKAR (Prosci 2008) Awareness Desire Knowledge Ability Reinforcement Building Usage Leverage Information Image Use: http://www.uandu.com/wp-content/uploads/2011/10/change3.jpg
Change Management - Organisational
ADKAR - Awareness Build awareness of the need for change Image Use: http://www.roadtoawareness.com/images/pics/road%20to%20awareness%20high%20res.jpg
ADKAR- Desire Build Desire to participate and support the change Image Use: http://www.zealise.com/images/desire_cartoon.gif
ADKAR- Knowledge Develop the knowledge on how to change Image Use: http://www.inkingrey.com/uploads/images/1275673555-knowledge-1.jpg
ADKAR- Ability Develop the ability to implement required skills and behaviours
ADKAR- Reinforcement Reinforce the new behaviour and actions to sustain the change Image Use: http://4.bp.blogspot.com/_rcpkcdoqymo/tcldasf_9ai/aaaaaaaaaeq/gi-ke1gosiu/s1600/smiley%2520face.jpg
Change Management Building Usage Reinforce change and build growth through the identification of comparable positions within the organisation Example: Horizontal integration
Change Management Leverage Information Embed change and business need through offering new insights Leverage the data warehouse Offer new solutions and analysis Provide new insights through cross functional analysis Identify: What's in it for them?
Leverage Information UOW Library Library Analysis Reporting Supported the strategic planning process for the library of the future Identified statistical correlation between usage and student performance Support further investment in resources 21 additional users
Integrating User Engagement - Overview Project Methodology Governance Support - Committees Training & User Groups Newsletters Process Based Reporting Blog BI in Higher Education Report Scheduling
Project Methodology Alignment to UOW Strategic and Management Plans Project Management Techniques Implementation of Change Management Principals Strong and Relevant Project Sponsorship ( i.e DVC Research) Development of Consultative Committee
Governance Committees Support
User Training and Development Introduction Course Analysis Course Data Specific Speed Sessions Customised Total Hours 100 90 80 70 60 50 40 30 20 10 0 Apr- 08 May- 08 Jun- 08 Total Hours of PIP Training Delivered Jul- 08 Aug- 08 Sep- 08 Oct- 08 Nov- 08 Previous 12 Months Dec- 08 Jan- 09 Feb- 09 Mar- 09 Hours
User Groups
Newsletters Promote Success Stories Stories from the Business for the Business Example: Launch of Accommodation Data lead by Accommodation Services Communication Builds additional Credibility
Process Based Reporting Define what process the dataset will support during business requirements phase Customise reports to what the business requires and embed reporting in Procedures/Guidelines Integrate with Quality Management System ISO 9001 Example: University Curriculum Review
Blog BI in Higher Education
Report Scheduling Work with users to define when they need information (Monthly/Quarterly) Automatically schedule the right information, in the right format to the right people Users can focus on analysing rather than running reports
Maintaining & Monitoring - Overview Aligning the systems and the people Cognos System Audit Reporting Leverage your own datasets Proactive Vs Reactive User Management
System Reporting - Standard Login Data Set Access Studio Access Error Reporting
System Reporting - Customized Report Run times Report failures No Login/Usage Reduced Login Daily Checking Build success Security Failures Scheduled Exception Reporting 90.00% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Report Run Time YTD Percentage Immediate Quick Acceptable Long
Leverage Your Own Data HR data set New Staff Members (Position Reporting) Staff Movement Reporting (Internal Movement) Exiting Staff Members
Proactive Vs Reactive User Management Integrated Support Processes Automated reporting to support tracker system Operational process for daily checking and user management Rotational support model cross skill staff Don t wait! Why wait for the user to contact you when the system tells you there is a problem Proactive user management = Satisfaction & Engagement
Questions