Position Description Position: Classification: Employment Type: Location: Centre Manager (Clinical) Health Professionals and Support Services Award Level 4 Full-time (38 hours per week) headspace Maroochydore What is headspace? headspace is funded by the Australian Government under the Promoting Better Mental Health Youth Mental Health Initiative headspace, established in 2006, is making a difference to the lives of thousands of young Australians by: Giving young Australians the opportunity to seek help early: Thousands of young people have been assisted through our headspace centres Australia wide. Bringing together local health services under the one roof: Reform of local mental health and substance use service systems are being driven by the funding that headspace has provided to local communities. Services such as mental health, vocational and alcohol and other drug services come together in our headspace centres. Making it easier for young people and their families to find the information they need: Designed to be youth-friendly and easy to navigate, headspace s website is fast becoming the first port of call for people seeking information about youth mental health and wellbeing issues and services within Australia. Reviewing evidence and interventions to provide Australians with the most up-to-date information on youth health: headspace s Centre of Excellence is undertaking a systematic review of Australian and international evidence on interventions for mental health and substance use disorders in young people aged 12-25 years. Providing opportunities for young people to have input into the development and delivery of headspace services. Creating awareness and educating young people about how to get help: A successful ongoing social marketing strategy has resulted in headspace having a distinct identity and profile in the Australian community. Training professionals how to work with young people: Professionals from a variety of settings across different headspace communities are provided with training in youthspecific psychosocial assessments and strategies for the effective engagement of young people.
In providing services, headspace is: Compassionate We are caring, focussed and respectful of others. Inclusive We value a diversity of opinion and background. Responsive We are agile, flexible and move rapidly. Passionate We care about what we do and enjoy what we do. Leaders We are innovative, thought leaders and valued partners. For more information about headspace, please visit www.headspace.org.au United Synergies United Synergies has been funded by headspace (the National Youth Mental Health Foundation) until June 2016, to operate the headspace Centre in Maroochydore. United Synergies provides services and support to individuals, families and communities (and in particular young people), to assist them in achieving their full potential. Our organisation is based on the Sunshine Coast and services are available to people in locations across Queensland, as well as other communities around Australia. Our values drive our decision making and are integral to who we are and what we do: Exemplary service provision Resourcefulness and responsiveness Wisdom and foresight POSITION SUMMARY The headspace Maroochydore Centre Manager will lead, develop, implement, oversee and manage the clinical and administrative operations, and the future growth and development of headspace Maroochydore. We are seeking a highly motivated and dynamic person to facilitate excellence in integrated holistic health care, with the goal of improving outcome for clients of the service and the wider community. The incumbent will work closely and collaboratively with other members of the United Synergies team, ensuring all activities are in accordance with the Grant Agreement and direction provided by the headspace Maroochydore Consortium, Youth Engagement Committee and organisational management. The incumbent will also be responsible for ensuring clinical oversight and implementation of a clinical goverence framework is complied with for the service. REPORTING RESPONSIBILITY The position will liaise closely and report directly to: Practice Lead, Clinical Oversight - United Synergies
RESPONSIBILITIES Governance and Strategic Leadership Communicate, promote and progress the vision and strategic plan of headspace Maroochydore amongst consortium partners and the broader community. Engage relevant sectors and partners in an integrated model of care, promoting multidisciplinary team work and participation in the headspace program at a local level. In conjunction with United Synergies senior management, manage the funding agreement and all their deliverables including: a. acting as the key contact point of all matters concerning the contract/s and delivery of the headspace program, b. managing the headspace budget, c. overseeing the completion and submission of all reporting in relation to the contract/s. Develop the headspace Maroochydore annual work plan in conjunction with the headspace Maroochydore Consortium, Youth Engagement Committee, organisational management and headspace National Office to ensure deliverables and key performance indicators are progressed. Actively progress the appropriate growth and development of the service, in line with the annual work plan and client demand. Provide regular reports to headspace Maroochydore Consortium and organisational management on the progress and risk management of the headspace Maroochydore program. Convene various committees associated with the headspace Maroochydore service and oversee administration supports organisation of committee meetings, including preparation of meeting agendas, papers and correspondence, taking and/or reviewing minutes of meetings. Human Resources Lead and oversee the recruitment, and establishment of any new staff (including private practitioners) and ensure they are orientated to the procedures and operations of the service in conjunction with lead agency human resources department. Manage and supervise staff, monitor staff performance and development, and address staff performance issues as required according to United Synergies documented policies and procedures. Support operation and communication between private practitioners, clinical and administration staff. Work collaboratively with private practitioners to ensure that any difficulties are identified and problem solved to ensure the long term ongoing satisfaction of private practitioners.
Business Management Ensure fidelity with the appropriate policies and procedures that ensure the efficient and effective operations of the headspace Centre. Liaise with the Practice Lead, Clinical Oversight to improve processes and structures so that policies and procedures are developed, documented and implemented. Manage all aspects of the business administration of the service, maintaining a financially viable practice and an efficient, effective, safe, and productive working environment, working toward a self-sustaining practice beyond the life of the headspace grant. In conjunction with the Practice Manager, a. oversee the maintenance of the systems for accounting for monies earned and expended through service provision, including the provision of private providers payroll information to United Synergies, and reconciling Medicare payments to United Synergies bank accounts b. oversee compliance with any statutory and Medicare requirements c. update forecasts of revenue generation as practice changes over time Service Delivery In accordance with headspace (National Youth Mental Health Foundation) Grant Agreement the Centre manager will oversee the Youth and Communtiy Officer as they, lead, develop, oversee implementation & evaluate delivery of services to young people (12-25 years) and their families, including: Early detection and intervention of mental health problems and substance use disorders; Community Awareness programs, Education and training activities; Programs for social recovery and economic participation; Work with the headspace Maroochydore team to create a system and quality environment that promotes excellence in youth health & support services and a community of practice where sole practitioners can function in a supportive team environment. Oversee the day to day operation of the service. Liaise with the Practice Lead, Clinical Oversight to oversee the implementation of relevant and innovative clinical services and contribute to program and research development to ensure service integrity and quality. Clinical Leadership Lead the Access and Intake team and oversee processes to ensure appropriate case planning and coordination for headspace Maroochydore clients. Ensure fidelity of the headspace Maroochydore clinical governance framework providing an integrated model of community based health service delivery. Proactively monitor the Access and Intake team s management of high risk clients, and assure that a quality service is being offered in line with evidenced based principles. Oversee and manage the multi-disciplinary team processes and the systems to integrate service delivery, including optimising headspace Maroochydore shared electronic client management systems. Respond to any complaints in line with critical incident, grievance and complaints policys and procedures and report back to organisational management and headspace national (as required). As the Manager respond to and/or provide support to staff in any critical incidents and high risk situations, both clinically and operationally.
Knowledge Management, Evaluation and Quality Participate in the headspace Collaborative Learning Network, involving other headspace Maroochydore staff as appropriate. Liaise with the Practice Lead, Clinical Oversight to lead the implementation of monitoring and evaluation of strategies and processes to improve system integration and co-ordination between relevant services. o Monitor, evaluate and maximise data collection and compliance with the dataset requirements from headspace National Office and any other funding body. Oversee the implementation of relevant and innovative quality systems and contribute to research development to ensure service integrity and quality o In conjunction with the Practice Manager, Youth and Community Officer and Access and Intake team; develop, implement and evaluate continuous quality improvement activities within the United Synergies and headspace quality assurance frameworks. Workplace Health & Safety As the Manager ensure a safe workspace and safe working practices; that staff attend orientation and refresher training in relation to WHS policies and procedures; monitor compliance of WHS policies & procedures; conduct regular safety audits; ensure that all incidents/accidents are recorded and notified in line with policies. As an employee work in a healthy and safe manner and encourage others to do the same; comply with all warning & safety signage; report or rectify any unsafe conditions; adhere to United Synergies WHS policies and procedures. Comply with all legal, professional, financial, and employment obligations and comply with United Synergies policies and procedure. General Participate in United Synergies and headspace team meetings, planning activities and organisation-wide quality assurance activities. Represent United Synergies and headspace Maroochydore at events, conferences and seminars.
SELECTION CRITERIA Below are the essential (unless otherwise indicated) qualifications and experience a person requires in order to successfully fulfil the responsibilities of this position. An applicant must provide specific information and/or examples of how you can meet each of these criteria in your application in order to be considered for this position. These selection criteria (SC) also map to United Synergies Competency framework, attached at the back of this position description. Qualifications & Experience SC1. Possession of Tertiary qualifications in Psychology, Social Work Mental Health Nursing or Occupational Therapy along with registration with the relevant discipline specific board. SC2. Strategic Leadership (See Competency framework indicators 4, 8, 9) Demonstrated experience and ability to effectively lead and report on complex planning and service development processes, including the utilisation of project management and organisational development methodologies. SC3. Management of Operational Systems & Processes (Competency framework indicators 2, 5) Demonstrated experience and ability to manage and develop operational systems for a health or community services organisation, including effectively planning and allocating resources in order to maximise operational efficiency and meet funding deliverables. SC4. Relationship Management (Competency framework indicator 1) Demonstrated capacity to effectively engage in leadership and management processes, including multidisciplinary and/or cross sector initiatives, and partnerships with a wide range of professionals, organisations and stakeholders. SC5. Communication (Competency framework indicator 3) Highly developed written and verbal communication skills, and the ability to engage with, establish and maintain effective relationships with a diverse range of people, including young people, health professionals, educators, academic researchers, and service providers. SC6. Human Resource Management (Competency framework indicator 5) Demonstrated experience and ability to manage all aspects of the team and individual staff members, including recruitment, staff orientation, supervision, performance reviews, staff disciplinary action, performance development and team building. SC7. Evaluation and Service Improvement (Competency framework indicators 6, 7) Demonstrated understanding of the principles of accountability systems, and continuous quality improvement processes, including the utilisation of data systems, the development and implementation of policies and procedures, and the use of evaluation and risk management tools. SC8. Policy and Service Delivery: Youth Health (Competency framework indicators 6, 7) Experience in direct service provision to young people and/or providing mental health services or programs, including being able to respond effectively to crisis and high risk situations, when required. SC9. Policy and Service Development: Youth Health (Competency framework indicators 6, 7) Understanding of the Australian health care system, key issues in primary health care, the mental health service system, including the range of professionals that work within, or come into contact with, the mental health sector;
Knowledge and understanding of relevant legislation, policies and strategic directions of mental health services for young people experiencing (or at risk of) a serious mental illness; SC10. Policy and Service Delivery: Clinical Knowledge (Competency framework indicator 6) Demonstrated experience in the establishment and management of clinical systems including the development, implementation and review of Clinical Governance Models, privacy and confidentiality principles SC11. Personal characteristics, skills and knowledge (Competency framework indicators 2, 4, 8) Demonstrated capacity to operate autonomously when required; Demonstrated information management and technology skills including: experience in the use of electronic client/customer management systems; ability to use a desktop computer, with familiarity with the Microsoft Windows environment and Microsoft Office applications; OTHER REQUIREMENTS Hold a current C class drivers licence Hold, or be eligible to apply for, a Blue Card issued by the Public Safety Business Agency Hold, or be eligible to apply for an Application for Suitability Check by the Queensland Department of Child Safety DESIRABLE Understanding of the Australian health care system, key issues in primary health care, the mental health service system, including the range of professionals that work within, or come into contact with, the mental health sector; Knowledge and understanding of relevant legislation, policies and strategic directions of mental health services for young people experiencing (or at risk of) a serious mental illness; Understanding of the issues relating to mental health and primary health care for young people living in rural and remote communities, including the role of general practice and allied health providers; Knowledge of youth / health sectors; Qualifications in business or health services management. WHS STATEMENT United Synergies is an equal opportunity employer and committed to diversity by striving to create an environment that reflects the many different cultures, ideas, perspective and experiences, as well as a workforce that represents the communities that we serve. The Work Health & Safety Act 2011 states that while at work you must (a) Take reasonable care of his or her own safety; (b) Take reasonable care that his or her own acts or omissions do not adversely affect the health and safety of others; (c) Comply, so far as reasonably practicable, with instructions given by the person conducting the business or undertaking to allow the person to comply with the Act. (d) Cooperate with any reasonable policy or procedure from the person conducting business or undertaking relating to health and safety at the workplace that has been communicated to workers.
I have read and understood the contents of this position description and in signing below, agree to be bound by the terms and conditions contained within the Contract. Please retain one copy of this description for your records. I accept the position description as stated and understand that the position description may need amending and updating periodically due to changes in responsibilities and organisational requirements. Changes to position descriptions will be in accordance with the position classification and consistent with the purpose for which the position was established. Name:.. Signature: Date:
COMPETENCY INDICATORS SCHCADS Levels 6 & 7 / HPSS Level 4 This position has been mapped to capability and appraisal frame work level Green. Employees at this level take a leadership role; they may supervise the work of others and/or provide leadership through their technical or specialist skills. 1. Community and inter-agency relations Networks and stakeholders 1.3.1 Reviews and manages services in response to changing needs of relevant groups in the community Community 1.3.2 Represents the organisation and promotes awareness of key issues in community networks Partnerships and collaboration 1.3.3 Develops models and protocols for working in formal and informal partnerships with other CSOs to achieve client/member outcomes Knowledge of community 1.3.4 Demonstrates high-level understanding of the sector and the work of other relevant organisations Social justice1.3.5 Demonstrates commitment to social justice and social inclusion 2. Professionalism Time management 2.3.1 Prioritises work; delegates appropriately demonstrating an understanding of organisational, team and individual priorities and capacities; and ensures that key requirements are met Ethics 2.3.2 Sees that reward system is aligned with organisational values and that behavioural expectations/code of Conduct are communicated Taking responsibility 2.3.3 Delegates to develop staff and accepts responsibility for actions of staff and teams under authority Problem solving 2.3.4 Implements systems to address adverse events and problems and assists teams to take proactive approaches to problem solving Initiative and enterprise 2.4.5 Encourages teams to show initiative and looks for ways to work more dynamically 3. Communication Advocacy 3.3.1 Articulates clear and persuasive messages about key issues when advocating or negotiating for clients/members and on behalf of the organisation Written communication 3.3.2 Writes winning tenders, and accurate reports and documents that meet audience needs Verbal communication 3.3.3 Provides informed, meaningful and relevant messages when communicating with staff and clients/members Public speaking 3.3.4 Makes convincing presentations, using a range of media, to communicate key issues Interpersonal skills 3.3.5 Models self awareness, self management and social awareness in communications, problem solving and conflict resolution 4. Leadership and teamwork United vision 4.3.1 Celebrates and rewards the achievement of outcomes that contribute to organisation s mission Strategic focus 4.3.2 Develops team plans with clear targets and goals linked to strategic plan Team dynamics 4.3.3 Manages team dynamics, supports productive working relationships and work-life balance Conflict management 4.3.4 Develops systems and protocols for management of conflict and disputes and is actively involved in problem solving and conflict resolution Diversity/different styles 4.3.5 Selects diverse team members with strong and appropriate skill bases suited to task and supports team building 5. Resources, assets and sustainability Revenue raising 5.3.1 Prepares funding applications and writes winning tenders Financial management 5.3.2 Prepares program and complex project budgets, and reviews financial performance Procurement 5.3.3 Establishes purchasing and probity protocols Equipment and assets 5.3.4 Manages assets, allocates resources and purchases high cost equipment to support service delivery Sustainability 5.3.5 Identifies and manages financial risks and develops protocols for sustainable purchasing
6. Service delivery Reflective practice 6.3.1 Disseminates, promotes and develops reflective and evidenced based practice models Knowledge of client/member issues 6.3.2 Demonstrates detailed knowledge of client/member issues and builds research links Client/member outcomes 6.3.3 Provides clinical leadership and focuses team on client/member outcomes Diversity 6.3.4 Supports teams to value and work effectively with client/member diversity Client confidentiality and dignity 6.3.5 Creates systems and policies for protection of client/member confidentiality 7. Program management and policy development Policy development and implementation 7.3.1 Researches options and consults with stakeholders to develop clear and workable policies and procedures that align with organisational mission Program development 7.3.2 Manages programs and complex projects to work to timelines and budget and achieve goals and objectives; and envisions and designs new programs Achieving results 7.3.3 Clarifies roles and responsibilities of program staff and project teams and achieves necessary support from stakeholders Contract management 7.3.4 Monitors contracts and checks that contractual obligations of both parties are met Complaints handling and continuous improvement 7.3.5 Establishes complaints handling procedures and methods for responding to critical incidents 8. Change and responsiveness Change management 8.3.1 Implements change management processes and monitors progress Multi-skilling 8.3.2 Designs jobs and teams with an emphasis on multi-skilling and opportunities for shared learning Creativity and innovation 8.3.3 Establishes ways to capture, communicate and share innovative ideas and practices Technology 8.3.4 Researches and implements new technologies to strengthen the organisation and improve business practices Learning and development 8.3.5 Establishes systems and processes for reviewing skills and professional development 9. Governance and compliance Strategy 9.3.1 Develops and implements work plans and targets to support implementation of strategic plan Quality 9.3.2 Manages implementation of quality systems and ensures that quality outcomes are achieved Risk management 9.3.3 Manages risk and encourages staff to take advantage of opportunities OHS 9.3.4 Manages work practices for health and wellbeing of staff and compliance with OHS legislation Legislation and compliance 9.3.5 Manages work practices to comply with relevant legislation and licensing requirement