March 2017 Finance and Administration 9447 Information Technology Services Director, Information Tech Services Assists the VP for Finance and Administration and the Leadership Team in establishing and directing the strategic long-term goals, policies and procedures for the University Information Technology Department.
RONALD E. HENRY, II AREAS OF EXPERTISE Innovative, results and performance driven Senior Management Professional with over 22 years of tangible accomplishments providing leading edge, process-driven, service based, information technology systems approaches. Extensive qualifications in all aspects of Enterprise Resource Planning (ERP), Systems Administration, Budget Management, System Maintenance, Network/Server Data Center operations and Hardware/Software solutions. Exceptionally skilled with aligning internal and external constituencies towards effective design, development and execution of complex systems implementation strategies which increase operational and organizational efficiencies; while delivering cost-savings and desired outcomes. Interactive and engaging leader with excellent interpersonal, communication, team and people management skills for orchestrating focused, collaborative team coordination with full project execution and engagement across systems. EDUCATION Master of Education, Technology Education, Fall 2011 Florida Agricultural and Mechanical University, Tallahassee, FL Bachelor of Science, Computer Information Systems, Fall 1995 Florida Agricultural and Mechanical University, Tallahassee, FL PROFESSIONAL EXPERIENCE Associate Vice President and Chief Information Officer Information Technology Services March 2017 Present Responsible for leadership, strategic planning, management and oversight of technological and telecommunications infrastructure, support and related services in support of institutional operations and mission. Advise and collaborate with Leadership Team, Dean s Directors and Department Heads on all areas relative to instructional, research and administrative computing systems and services. Oversee full spectrum of technical support services; network infrastructure, hardware, software, telecommunications, and distance education Manage the $10.5 million dollar technology budget that includes telecomm auxiliary services Plan, organize and direct daily operations and establish Enterprise Information Technology (EIT) best practice processes Formulate policies and standards with relevant priorities for infrastructure design, hardware and software purchases/upgrades, lab protocols and support services Manage, negotiate, and execute University licenses and appropriate installation processes Coordinate the development, establishment and maintenance of University technology facilities and conduct routine organizational needs assessment Create a cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows.
Ronald E. Henry II -Resume- Page 2 Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation. Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department. Determine the acceptable level of information security risk in conjunction with senior management. Advise management on information security risks and appropriate course of action Direct and development a university technology security plan. Integrate customer service and support with the software engineering process to support resolution of customer issues and improve application usability. Interim Associate Vice President and Chief Information Officer Information Technology Services January 2017 March 2017 Responsible for leadership, strategic planning, management and oversight of technological and telecommunications infrastructure, support and related services in support of institutional operations and mission. Advise and collaborate with Leadership Team, Dean s Directors and Department Heads on all areas relative to instructional, research and administrative computing systems and services. Oversee full spectrum of technical support services; network infrastructure, hardware, software, telecommunications, and distance education Plan, organize and direct daily operations and establish Enterprise Information Technology (EIT) best practice processes Formulate policies and standards with relevant priorities for infrastructure design, hardware and software purchases/upgrades, lab protocols and support services Manage, negotiate, and execute University licenses and appropriate installation processes Coordinate the development, establishment and maintenance of University technology facilities and conduct routine organizational needs assessment Director, Enterprise Information Technology (EIT) Services/Telecommunications May 2008-January 2017 Promoted to provide direction for EIT services and Telecommunications departments through comprehensive organizational change to better align ERP strategy, assets and investments with the University Strategic Plan. Prioritize projects and direct teams through solutions design, development and integration. Works to develop, document, maintain and enforce technical services procedures, standards and policies. Directed all aspects of Enterprise Information Technology Services and Telecommunications. Supervised operations for EIT and Telecommunications departments encompassing over 30 systems engineers, field technicians, administrative and help desk support staff, collectively Deployed and implemented technical infrastructure solutions driven by the University s mission Managed ERP, LAN/WAN systems, computer hardware and software infrastructures, phone systems, mobile devices, video conferencing, and all other IT related issues Directed the acquisition, support, installation, and maintenance of all hardware and software for the Data Center Managed University hardware and software purchases Implemented Disaster Recovery solutions for information systems
Ronald E. Henry II -Resume- Page 3 Established strong relationships with the right vendors to reduce costs, improve supports/service in support of strategic goals Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment while developing robust help desk systems and processes for improved University Task Management System (TMS) and visibility Executed and managed the University TMS. Track and compile technical support data for upper management Administered implementation of University s blade Server and Storage Area network Served as Project Manager for implementation of University VoIP telephony system Coordinated credentialing and training of EIT services personnel Served as Project Manager for the design and execution of University SharePoint Assessed and made recommendations new computer technologies based on applicability to organization s long-term needs Developed and maintained network and system procedures to insure the integrity and usability of the network/system resources Interim Director, Network Infrastructure 2006 2008 Appointed to serve as the University s expert in network administration and to provide hands on configuration and support for firewalls, switches, routers and associated network infrastructure components. Ensured maximum local area network availability, security, integrity and services. Planned, organized and managed staff and operations to ensure stability in the University s EIT infrastructure. Managed and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, etc. Conducted feasibility studies for various upgrade projects, improvements, and other conversions Defined hardware and software standards in conjunction with owners and stakeholders. Tested network performance and provided network performance statistics and reports; developed strategies for maintaining network infrastructure Established and maintained regular written and in-person communications with the Chief Information Officer, the executive staff, decision-makers, stakeholders, Deans, department chairs and end users regarding pertinent infrastructure activities Conducted human and financial resource allocation based on budgetary constraints Directed and administered a contingent of system engineers and field technicians, and where necessary, conduct performance reviews and corrective action Coordinated credentialing and training of Help Desk staff Defined the strategic goals of the network services department Assisted the systems administrator and telecommunication administrator in maintaining network and telephony functionality in support of the college Systems Engineer 2000 2006 Recruited to serve as University Systems Engineer. Analyzed, designed, installed, configured, maintained and repaired network infrastructure and application components. Performed a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance met University and end-user satisfaction. Provided direction, information, and recommendations regarding network configurations and installations.
Ronald E. Henry II -Resume- Page 4 Served as University Systems Engineer Installed, configured, and supported LAN/WAN hardware and software, equipment and devices Installed, configured and supported all phases of the Wireless Network Supported administration of 80 servers and server clusters Managed all server backups using Backup Exec software Managed University Exchange Server for 20,000 users Installed and configured Windows Enterprise 2003 Server campus wide Assisted with the installation of Checkpoint/Firewall-1 software Assisted with the upgrade of the new Gigabit Ethernet backbone Performed troubleshooting analysis of servers, workstations and associated systems Documented network problems and resolution for future reference Monitored system performance and implements performance tuning Managed user accounts, permissions, email, anti-virus, anti-spam Required a thorough knowledge of networking essentials Maintained all NOVELL Netware Servers campus-wide Managed all University computer labs Managed software and network security Provided end-user support to University faculty, staff and students on a day-to-day basis Co-Managed Internet2 Abilene OC3 connection with several Universities and major corporations for research development Designed and planned network strategies for University future projects Distributed Computer Systems Analyst 1998 2000 Florida Department of Juvenile Justice (DJJ) Management Information Systems - Tallahassee, Florida Responsible for installing, configuring, and supporting DJJ s local area network (LAN), wide area network (WAN), Internet/Intranet and PCs. Maintained Network hardware and software, monitored network to ensure network availability to all system users and perform necessary maintenance to support network availability. Assisted other network support and client server specialists to plan, coordinate, and implement network security measures. Responsible for District Servers and PCs Performed Server and PC upgrades within the District Maintained system backup for entire District Implemented IT Policy and Procedures for District Provided end-user support Provided training for Department users on Microsoft products Distributed Computer Systems Analyst 1997 1998 Florida Department of Environmental Protection Bureau of Information Systems - Tallahassee, Florida Responsible for LAN/WAN networks, EP Internet and Intranet systems. Analyzed problems, and monitored networks to ensure their availability to system users; measured network performance; Solid understanding of LAN/WAN technologies, routers, switches, firewalls, and other supporting network and security related systems. Installed and maintained networking hardware/software Responsible for troubleshooting problems on LAN/WAN Maintained backup archives of VMS, NT, and NOVELL servers Maintained e-mail system database for entire department
Ronald E. Henry II -Resume- Page 5 Acted as support coordinator for departments e-mail system Computer Programmer 1997 Florida Department of Environmental Protection Bureau of Information Systems - Tallahassee, Florida Analyzed, designed, installed, configured, maintained and repaired network infrastructure and application components. Responsible for troubleshooting problems related to servers and PC s Designed specialized applications for systems users Responsible for the installation and upgrade of new software Responsible for cataloging and organizing departments backup tapes Computer Support Specialist 1996 1997 Florida Department of Environmental Protection Bureau of Information Systems - Tallahassee, Florida Responsible for providing end-user support for accounting department that consisted of the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Supported departments AS/400 systems for accountants Provided help desk support for department Wrote applications needed for users on AS/400 Acted as technical support liaison for Business Services CORE MANAGEMENT COMPETENCIES Client and Network Management Strategic Planning Client Needs Analysis Quality Control Staff Training & Development Analytical and Strategic Thinking Problem Resolution and Troubleshooting Project Development & Management Productivity Improvement Budget Planning and Management Problem Resolution and Decision-Making Team Leadership TECHNICAL EXPERTISE Enterprise Resource Planning Application Development & Management CAD LDAP Protocol LAN/WAN Exchange Server 2003-2010 NIST Cyber Security Framework 800-171 Wireless Networking Network/Systems Administration Microsoft.NET 2010 solutions Office 365 Cloud Solutions Data Center Management Data Backup & Recovery Big Data Analysis
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