Lead Systems Engineer

Transcription

1 POSITION DESCRIPTION-SCHEDULE A POSITION DESCRIPTION DOCUMENT PURPOSE The purpose of this position description document is to provide you with a clear understanding of your role, and how that role fits within Melbourne Institute of Technology (MIT) as an organisation. This document provides an outline of your key areas of accountability and desired outcomes from satisfactory performance of the role. It does not provide an exhaustive list of tasks and activities that are required to be performed in order to fulfil the role. POSITION DETAILS Position Title: School / Division: Campus: Probationary Period: Lead Systems Engineer Operations Melbourne 6 months ROLE The Lead Systems Engineer is responsible for the management and operations of the IT Infrastructure both in Melbourne and Sydney campus reports to the General Manager. This position ensures the smooth running; availability and adherence to agreed service targets. The position maintains limited down times and explores IT solutions with recommendations to Management. MIT uses key technologies and requires the position to provide IT solutions which realize flexible, coherent and responsive IT services and infrastructure. The responsibilities of the Lead Systems Engineering will be assigned by the General Manager which will include, but are not limited to: Prompt resolution of IT support issues Managing, mentor and develop the IT support team in both Melbourne and Sydney Campus Ensure that the IT systems (hardware and software) applications are fully operational Maintain Systems documentation and develop recovery plans. Tune, document and manage trend analysis of the network and ensure that any poor performance is attended to. Provide input and advise to strategies, policies, procedures, risk management and future planning of the IT infrastructure Ensure that sufficient systems capacity is available to satisfy user requirements and meet agreed to service standards. 1 Page

2 Stay aware of new technology and evaluate its effectiveness for the MIT environment Coordinate and liaise between staff in the Sydney and Melbourne Campuses. MIT VISION AND GOALS Founded in 1996, Melbourne Institute of Technology (MIT) has grown dynamically as one of the leading private, higher education providers in Australia with campuses in Melbourne and Sydney. MIT is a teaching only Higher Education Institution. Our vision, mission, values and goals as approved by the MIT Board of Directors in December 2014 are set out below. Vision MIT aspires to be a leading private higher education provider nationally and internationally by proactively developing innovative educational approaches to meet industry needs and by a commitment to inspire tomorrow s graduates. Mission MIT, through its higher education programs and personalised and transformational student experience, provides the opportunity for individuals to access knowledge and to enrich and transform their futures. Values 1. Excellence in teaching and learning 2. Integrity; 3. Accountability; 4. Transformational Change. Goals 1. To provide high quality programs that meet the needs of our students and industry; 2. To provide an inclusive environment where all students have the opportunity to succeed; 3. To strengthen institutional effectiveness, financial sustainability, collegial governance and sense of community; 4. To make collaboration an integral part of all our activities. MIT ORGANISATIONAL STRUCTURE MIT business model comprises four (4) key focus areas as guided by its vision: Academia, Finance, Marketing, and Operations. Our organisational structure is designed to ensure each of these areas is fully resourced. Our Executive Management Team is responsible for the development of our strategic plan, and effective implementation of strategies across all business areas. It comprises our: 2 Page

3 Chief Executive Officer, Managing Director, Director Marketing & Student Engagement, Human Resources Director (pro term) Campus Director and General Manager ORGANISATION CONTEXT The goal of the MIT IT infrastructure department is to maximize the Department s operational efficiency through the use of IT infrastructure, technology and resources to provide a competitive advantage in the process of delivering students & staff services at MIT. The objective of the MIT IT infrastructure department is to manage the MIT s IT Infrastructure and provide services in support of the MIT's learning, teaching and business activities in accordance with MITs operations and strategic objectives. The MIT IT infrastructure department encompasses hardware and software. Maximising the capabilities of the IT infrastructure within budget constraints Employing and managing IT staff at appropriate levels and to develop, retain and deliver quality services Managing the development and implementation of policies and procedures for ICT Establishing a committee structure which will enable input from staff and students Developing and maintaining a seamless ICT infrastructure which meets MIT requirements Building a student centred environment within the ICT area that is welcoming, informative and helpful RESPONSIBILITIES Area Management Outcomes Provide leadership in Evaluate employee performances, set expectations and goals for department and individual staff members. Providing technical advice, analysis and troubleshooting for issue investigation and correction approaches Providing seamless ICT services and effective troubleshooting Providing internal consultancy re ICT for Management 3 Page

4 RESPONSIBILITIES Evaluating of Social media ramifications to the overall system Managing and monitoring all installed systems and infrastructure Lead system development and deployment activities for multiple concurrent operational systems to include patch deployment, development of bug fixes and integration of new systems. Including communication, Moodle and ELO systems. IT and communications infrastructure and systems Quality Control in the IT Infrastructure Department (Preventive maintenance) Effective IT and communications infrastructure and systems (including policies and procedures) that: Are fit-for-purpose and meet MIT requirements (staff teaching and other and organisational requirements) Meet regulations and reflect best practice to support strategic objectives Evaluating interfaces between hardwar4 and software, operational requirements and characteristic of overall systems Continually improve IT infrastructure systems quality Assist in the development of commercially sound business cases for IT Infrastructure development initiatives. Manage contracts and procurement in a cost effective manner ensuring that strategic and operational objectives are considered. Performing system maintenance and administration activities Maintain system documentation, disaster recovery plans. Ensuring hardware/software applications and network components are operational Maintain security, backup and redundancy strategies Meeting software compliance standards Establish preventive maintenance programs to ensure ongoing supply of service and minimise potential downtime Manage the IT Infrastructure team in delivering projects and third level support. 4 Page

5 RESPONSIBILITIES Manage vendor relationships and contracts according to agreed service levels, and terms and conditions. Manage servers through their entire life-cyclefrom creation to retirement. Work in servers and storage Monitoring progress towards goal achievement and implementing timely corrective action (when required) Ongoing learning and self - development Managing and developing staff members (including contractors, as applicable) Participation in MIT management Special projects Relationship Development: Ensure: timely reporting of progress against plan revision of plan to take in to account changed circumstances (when required) appropriate action is taken in order to achieve goals Attendance at relevant training courses and completion of self-development activities Guidance and support provided Delegation of appropriate level of authority Develop and foster a customer services ethos within the IT Infrastructure Department Ongoing training (internal and external) provided to staff Manage and monitor staff performance against the assigned measures / contractor performance against contract Ensure staff meet performance requirements Actively participate in all management meetings including: Adequate preparation On-time attendance Contributing to discussions Ensure special projects and tasks assigned (as may be from time to time) are carried out efficiently and effectively Effective relationships are built with Establish and maintain effective relationships with all stakeholders o o o Students Colleagues throughout MIT professionals in industry Strong effective collaboration is observed with colleagues, including Head of School, to ensure that the responsibilities of the Academic Department are fulfilled Ongoing learning and developing self Attendance at relevant training courses and completion of self-development activities 5 Page

6 RESPONSIBILITIES Special projects Ensure special projects and tasks assigned by the Head of School as may be from time to time are carried out efficiently and effectively COMPETENCIES The following core competencies are required to effectively fulfil the requirements of this role: General management and leadership skills (ie skills and abilities required to manage not only self but others including delegation, supervision, communication, time management) Team contributor Technical skills and knowledge: o Recognised degree and postgraduate qualification in relevant field KEY SELECTION CRITERIA Application letter and/or resume must address the qualification/knowledge/experience/attributes section under the key selection criteria Qualifications: Include all educational and training qualification, professional membership, criminal record check report 1. Post Graduate Qualification in relevant discipline Knowledge/Experience/Attitude/Skills Requirement Highly Desirable 2. Extensive experience in ICT and ICT networking Mandatory and best practice. 3. Demonstrated skills in IT trouble shooting in a Mandatory complex IT environments 4. Demonstrated abilities for systematic analysis Highly Desirable 5. Customer focus with a passion to assist staff Highly Desirable and students Highly desirable 6. Excellent interpersonal skills and demonstrated ability to work effectively and consultatively in teamwork environment 7. Appreciation of cultural awareness and issues relating to the diverse cultural background of the staff and student body. 8. Excellent written and verbal communication skills PERFORMANCE MANAGEMENT Highly desirable Highly desirable. 6 Page

7 Staff performance is managed in accordance with MIT Performance Management System which incorporates: Regular performance reviews Ongoing feedback Identification of professional development needs and provision of support Reward structure Specific performance goals will be set during a performance review. Areas of performance focus for this role (together with example measurement tool) are set out below for your information. Further details in relation to the MIT Performance Management System will be provided by our Human Resources Director. Focus area Quality of Service given to Student Quality of Advice given to Management re ICT Time down of the IT system Relationships internal Relationships external Maximisation of resources Measure - example Student survey and statistics Evaluation by Senior Management Recorded by the IT systems reporting Staff statistics retention, outcomes from performance reviews Random sampling of suppliers and external bodies. Resource maintenance satisfaction of users Innovation new initiatives and programs 7 Page