General Manager Community Initiatives Position Title: Team: Reporting to: Reports: Status: Location: General Manager Community Initiatives Community Initiatives Chief Executive Officer 4 direct reports (25 entire team) Full-time Fairfield East (until new site is confirmed) B PROGRAM OVERVIEW The Community Initiatives Team (CIT) is responsible for overseeing the delivery, implementation, evaluation, quality assurance, growth and strategic direction of community programs at Woodville Alliance. There are three major teams: the Strong Communities, Strong Families Team, Strong Minds and Hope+. The Strong Communities, Strong Families Team is an early intervention program focusing on improving the lives of 0 18 year olds and their families. The team builds the capacity of community members to work together to become Strong Communities, who contribute to creating Strong Families. The Strong Minds service aims to support children and young people (aged 0-18 years) who are showing early signs of, or are at risk of developing, mental illness, to improve their wellbeing and enable them to better participate in their communities and reach their full potential. Strong Minds provides a range of flexible, responsive, non-clinical mental health support services to meet the needs of participants, address their risk factors and strengthen protective factors. This service is offered in several locations across Sydney including Auburn, Fairfield, Merrylands, Guildford, Ryde statistical and Parramatta statistical areas. The third program area is Hope+ which is a collective impact initiative that aims to provide solutions to tackle youth unemployment in Fairfield LGA. This work develops collaborative partnerships with a range of stakeholders, primarily with young people and their families, local high schools, other educational institutions, service providers and employers. The strategic direction of Hope+ is closely aligned to that of the Strong Communities, Strong Families Team. C. JOB PURPOSE The primary objectives of the General Manager, Community Initiatives position is to: 1. Provide leadership and strategic and operational management of WA Community Services Team 2. Develop new business opportunities, partnerships and relationships to continue the growth of services. 3. Contribute to strategy across WA, as a member of the Leadership Team. D. RELATIONSHIPS In order to ensure best practice and quality service delivery is provided within the allocated funding this position must have well developed networks and relationships within the sector as well internally. These may include: Senior Managers of WA Senior Managers from other community providers (government and non- 1
government) Generic service providers Families/Carers Local community contacts Local MPs Potential corporate supports Local councils Funding sources Steering committees Representative Organisations Health Professionals Peak bodies Sector forums E. JOB REQUIREMENTS Key Result Area Service Program Delivery 1 1. Plan, implement and evaluate services and service user engagement strategies ensuring that services are of a high quality. 2. Ensure all services comply with relevant legislative, regulatory requirements and Woodville Alliance policy. 3. Ensure that CIT policies and procedures are developed, implemented and reviewed. Ensure that staff, service users and volunteers understand these and are undertake in these processes 4. Implement and manage information systems to record, analyse and report service information internally and to funding bodies. 5. Consistent with WA ISO 9001 quality management system ensure that a culture of continuous improvement is actively supported and accreditation is maintained. 6. Service User numbers are maintained or increased. 7. Produce Monthly, Quarterly and yearly reports to the CEO and Board of WA as required Key 1. Service delivery is consistent with the vision, mission and values of WA 2. Services are respectful of service users from diverse cultural, social and economic circumstances 3. Services are evidence based, and are informed by community and service user need and research on effective practice 4. Service user satisfaction levels are maintained and increase with improvement strategies 5. Complaints and feedback processes demonstrate improvement 6. Accreditation is maintained to ensure that best practices are provided to our service users as well as meeting funding body requirements. 7. Service User numbers are maintained or increased as per the 2016-2018 strategic plan. 8. Reports are completed accurately and in timely manager Key Result Area Business Development 2 1. Economic, political and social trends are monitored and best practice researched is completed to identify potential business development opportunities. 2. Demonstrates entrepreneurial and innovative approach to the role by implementing innovative methods to improve our service ensuring WA are the preferred service by 2
clients and their families. 3. Business development and growth opportunities identified, researched and pursued in line with Strategic Plan and in consultation with Chief Executive Officer. Key 1. Key strategic opportunities taken advantage of and implemented in the program. 2. Business growth in line with mission, vision and values. 3. Produce business plans to the CEO regarding innovative projects and business growth strategy 4. Ongoing research and work completed to ensure constant growth of CIT. (ie building partnerships, submissions for funding, collaboration) Key Result Area Stakeholder Management 3 Key tasks 1. Build effective relationships and partnerships with a range of key stakeholders 2. Develop and maintain collaborative approaches with service provision and effective cross program support for community members. 3. Ensure that team members establish and maintain networks with carers, other agencies and service providers and stakeholders within the community to facilitate service provision. 1.Stakeholders report satisfactory relationships 2.Networks maintained and expanded to reflect needs of service users 3. CIT experiences constant growth in stakeholder engagement both new and existing stakeholders) Key Result Area Financial Management 4 Key tasks 1. In consultation with the Chief Executive Officer, develop and manage annual Community Initiatives budget and other financial resources to reflect WA mission, vision and values and the Strategic Plan 2. Regularly review budget ensuring that necessary changes are recommended and accountability is fostered 1.Budget managed effectively 2.Policies, procedures and practices are adhered to 3.High levels of accountability and continuous improvement demonstrated Key Result People Management Area 5 1. Create and maintain an organisational culture that is positive, effective and supportive for staff and service users. 2. Ensure that Community Initiatives work collaboratively with other program areas of WA 3. Create and maintain a workplace culture which attracts and retains skilled and experienced staff 4. Manage industry and workplace change through a range of supportive and constructive strategies 5. Ensure that the workplace is harassment and discrimination free for staff, service users 3
and community members 6. Provide supervision, support and performance monitoring to staff to facilitate the achievement of individual and organisational objectives 7. Implement and manage EEO and WH&S policies and practices to ensure equitable and inclusive practices. 8. Ensure a professional and ethical approach is practiced by the Community Initiatives Team 9. Work effectively with Human Resources to ensure the Community Initiatives Team works effectively and is accountable for their work and actions including adherence to company policy and procedures. 10. Be a professional role model to all staff demonstrating positive leadership qualities Performance indicators 1. Staff satisfaction Staff survey demonstrates increased satisfaction 2. Staff retention is maintained at industry average and engagement is high 3. Service users and their families display and indicate satisfaction with staff performance 4. Staff are managed professionally, legally and are treated fairly and equally in accordance with organisation s policy, procedures and with legislative requirements. 5. Cultural change is effectively managed in conjunction with Human Resources. 6. An effective and robust accountability culture is created in all Community Initiative s team members and is demonstrated in regular supervision and appraisals. 7. CIT appraisals and probationary reviews are completed in a timely manner 8. Team Leaders, Managers and Supervisors are provided effective guidance on best practice staff management Key Result Area 6 Adherence to Company Policies and Procedures 1. Adhere to and demonstrate commitment to company policies and procedures as varied or created by WA from time to time. 2. Adhere to and demonstrate commitment to company WHS policies risk management framework and safe working practices as dictated and are varied or created by WA from time to time. 3. Adhere to working conditions as indicated in employment contract. 4. Demonstrate adherence and commitment to meeting all key result areas of position description. 5. Adhere to all relevant employment legislation as contained in state and federal legislation inclusive of WHS Act 2011 and its regulations. 6. Ensure all activities comply with WA & funding bodies policy and relevant legislative and regulatory requirements ensuring no nonconformance reports. F. RECRUITMENT INFORMATION (The essential knowledge, experience, skills and personal attributes required for the position) COMPETENCY AND SELECTION CRITERIA REQUIREMENTS 1 Tertiary qualifications in human services or related field 2 Commitment to social justice principles and ethical practice 3 At least 5 years leadership and management experience, including staff, financial and change management and effective human resource management. 4 Extensive experience community development, early intervention and mental health 5 Demonstrated business development track record and entrepreneurial skills 6 Demonstrated high level external relations and networking skills 4
7 Demonstrated high-level written and verbal and interpersonal communication skills, including; mediation, negotiation, collaboration and consultation 8 Demonstrated application and management of EEO, WH&S and Risk Management policies and practices. 9 A current NSW Driver s Licence G. OTHER REQUIREMENTS To actively model and promote WA Mission, Vision and Values Actively participate in the WA Leadership team, demonstrating leadership across WA Attend after hour board meetings as required. To work within the framework of access and equity, ethical work practice and EEO. A demonstrated commitment to the principles of quality assurance and continuous improvement You may need to perform other reasonable duties which are not listed in this position description from time to time to meet our business and operational needs. You may be required to travel with notice to fulfill your duties. To promote a person centered culture of choice inclusion and empowerment Approval Chief Executive Officer Pam Batkin Chief Executive Officer Signature and Date Employee Name Employee Signature and Date General Manager -Human Resources Veronique Besnard General Manager -Human Resources Signature and Date 5