Learning & Development Manager

Learning & Development Manager

Introduction from the Head of Leadership & Engagement Annette Gillingham Thank you for taking the time to read this information pack. This is a really exciting opportunity to work with WaterAid at a time when we have just launched our new Global Strategy, with a vision of everyone everywhere having access to safe water and sanitation by 2030. Access to safe water and sanitation is everyone s right, and yet over 650 million people don t have safe water and over 2.3 billion people lack an adequate toilet. This is totally unacceptable in the 21st century and leads to over 500,000 children dying every year from diarrhoea. WaterAid UK works in Africa and South Asia alongside communities and partner organisations from government, civil society and the private sector to catalyse the changes needed to improve access to safe water, sanitation and hygiene for the poorest and most marginalised people. Our Learning and Development Manager has an important role in building capacity to deliver of our ambitious Global Strategy 2015-2020. This renews our commitment to accelerate transformational change by focusing on four aims reducing inequalities of access; strengthening sustainable services; improving hygiene behaviour; and integrating safe water, sanitation and hygiene into all areas of human and economic development. We believe that empowered communities engaged in championing their rights, alongside effective service providers, whether public, private or NGO, are critical to ensuring affordable, adequate and sustainable services that reach the poorest and most marginalised people and change their lives. Essential to our success is our ability to maximise on the talents of a diverse workforce. WaterAid is a positive and fun place to work. We employ almost 1000 people globally and have continued to grow year on year. We have very high levels of employee engagement and over 96% of staff took part in our last three Global Employee Surveys. We have been recognised in the Third Sector Excellence awards, Sunday Times Top 100 employers list and as an Investor in People. Achieving our strategy depends on courageous, empowering, accountable leadership and our ability to recruit, develop and retain the skills and perspectives we need to achieve our ambitious aims. We need to underpin this with an organisational environment that facilitates high performance and maximises effectiveness. The People and Organisational Development Team (The People Team) plays a critical role in helping WaterAid realise its goals. We lead on the development of strategies that ensure that WaterAid people are aligned and engaged with our aims and objectives, and that they have the skills and opportunities to maximise the impact they can make. We work with managers across the organisation to support great people management and to create a high performing environment. Our remit 2

includes strategic internal communications, security management and facilities management. Part of the People Team, is our Leadership and Engagement team which focusses on building the capacity and engagement we need to deliver our strategic aims and to make WaterAid a great place to work. As Interim Learning and Development Manager you will play an important part in building the skills and capabilities required to deliver our ambitious strategy. Areas of specific focus for you over this 6 month period include: Continuing to build our blended learning provision (including elearning), aligned to our strategic priorities and delivered through our new Learning Management System Managing our global Management Development Programme Supporting our overall induction provision including facilitating our face to face induction workshop for new leaders across WaterAid Reviewing our approach to performance management with an emphasis on supporting managers to have great performance and career conversations If you are a creative and engaging individual, who would like to help us to build the capabilities we need to get water and sanitation to the world s poorest people, we would welcome your application. Annette Gillingham Head of Leadership & Engagement 3

Learning & Development Manager Leadership & Engagement, People and Organisational Development Team Place of work: 47-49 Durham Street, London SE11 5JD Pay band: Starting Salary: Contract type: Reports to: Manages: Budget responsibility: Travel: C 38,809 with excellent benefits Fixed-term 6 months sabbatical cover Head of Leadership & Engagement N/A N/A 2 or 3 international trips expected during 6 month period Reporting in to the Head of Leadership and Engagement, and working alongside the Leadership Development & Talent Manager, WaterAid s Learning & Development Manager is an exciting global role which is integral to the delivery of WaterAid s strategy through the design and delivery of outstanding learning and development interventions. Job purpose This role will partner closely with WaterAid s Regional People Leads, People Business Partners and local HR leads to ensure that learning and development interventions support the delivery of WaterAid s strategic priorities. The remit is wide-reaching, and will include using a range of delivery methods, including elearning, to deliver capacity building in: leadership and management development, performance management and team development. The role is also responsible for building internal learning and development capacity and supporting with functional skills training based on key organisational priorities. Accountabilities Partner with People Business Partners to identify learning and development needs and trends within the organisation and support them by finding and developing appropriate and cost-effective solutions, to ensure consistency of approaches and to measure effectiveness. 4

Support the building of sustainable learning and development provision globally by building internal learning and development skills through coaching and support to Regional People Leads, People Business Partners, the global HR community, local leads and functional experts with a capacity building remit. Advise and support country programmes to source effective local L & D support where appropriate Manage the WaterAid Learning Management System Learning Hub, continuing to build high quality blended learning programmes aligned to our strategic priorities. This will include the creation and review of elearning programmes. Support the network of people within WaterAid who develop and deliver learning to ensure high quality learning provision, sharing of best practice and best use of resources. Manage the roll out of the WaterAid global management development programme Manage the WaterAid global induction programme including facilitation of Discover More for senior leaders, supporting country programmes and members to deliver Discover WaterAid, keeping our elearning and other induction resources up to date and ensuring continuous improvement, and support tools to ensure effective local inductions take place. Lead the embedding and continuous improvement of WaterAid s performance management system: work with People Business Partners to advise on and develop approaches to fully embed it globally, and to sustain staff engagement with the process Provide tailored capacity development in identified priorities particularly leadership, management and team development where required. Ensure that all activity is delivered within budget and to agreed timescales. Maintain expert knowledge about latest trends in learning and development and use to develop and communicate best practice in line with organisational priorities. Person specification A graduate (or equivalent). Good organisation, planning and project management skills and experience. Skilled at analysing needs, setting learning objectives, prioritising and evaluating effectiveness. 5

Excellent designer with an ability to design creative and engaging face- toface workshops, e-learning interventions and webinars (expertise and experience in creating e-learning solutions would be of particular benefit) A strong communicator, both in written and spoken communication Strong facilitator, highly articulate and confident standing up and delivering to large audiences. Experience and skills in facilitating and coaching remotely via webinars Good coaching and mentoring skills with an approach that builds capacity rather than dependency. A good networker with excellent relationship building skills able to build effective internal networks to support WaterAid learning. An innovator and creative thinker. Appreciation of cultural differences across WaterAid and of the difference this makes to learning styles A team player, able to work in a collaborative way Sound judgement. Able to influence senior managers and be seen as a credible source of advice and feedback. Flexible and resourceful. Commitment to WaterAid s values and a working style that demonstrates these. Willing and able to travel overseas around 4-6 times per year (typically 5-10 days duration) Good awareness of the latest trends in learning and talent development. Experience of partnering with third parties to design and deliver learning interventions. The ability to facilitate and coach in other languages, particularly French would be an advantage. 6