ORGANISATIONAL CONTEXT Wesley Mission Victoria (WMV) is a practical expression of the Uniting Church s commitment to social justice. WMV cares about people who experience loneliness, disadvantage, vulnerability, isolation and disability. Through a range of programs and services, we respond to people s diverse needs and empower them to lead full lives as equal members of our community. WMV also helps to address the structures in our society that contribute to disadvantage through our policy, research and advocacy work. Our Vision: Our Purpose: Our Values: A community where all people can participate with dignity and hope. We support people experiencing disadvantage and vulnerability to improve their life outcomes. We advocate for a more just society. Hope is the promise of a better future for every person in a fairer world Compassion is seeking to understand the experience of others, standing alongside and being moved to respond Justice is the right of all people to be treated with respect and fairness in an equitable society QUALITY, RISK AND COMPLIANCE Quality is about continually improving what we do and the way we do it, as individuals and as an organisation, to meet a range of standards that govern our work. WMV actively strives towards achieving business excellence where clients and consumers are at the centre of safe and high quality services. Wesley Mission s Quality Framework applies to all operations and stakeholders and is directed towards maximising outcomes and satisfaction levels for the people we support, their families, carers, our staff and volunteers. The Quality Framework goes hand in hand with the WMV Risk Management and Legal Compliance Frameworks that guide how we meet legislative obligations, and identify and manage risks to reduce the barriers to achieving innovation and best practice. Employees have a moral, organisational and legal responsibility to: take reasonable care of their own health and safety; take reasonable care for the health and safety of other persons affected by their acts or omissions; co-operate with WMV on health and safety matters; not to misuse or recklessly interfere with anything provided for health and safety at the workplace; or recklessly place another person in danger of serious injury. Note: Health and safety includes psychological health. The Quality, Health and Safety, Risk, and Legal Compliance Frameworks (and supporting policies) can be found on WesCom. Page 1 of 7
Position Title Services, Business or Department CHILD SAFETY Approved by Team Leader Aged Care Aged Care Program Manager Wesley Mission Victoria (WMV) has a commitment to providing a child safe environment and establishing and maintaining work places, work practices and systems which keep children safe from harm and protected from abuse. A child safe environment is one where all adults accept responsibility for keeping all children safe from abuse and where children feel safe, respected, valued and supported to reach their full potential. At WMV this is enacted by responding to the needs of children, vulnerable people and their families in manner which is compassionate, professional and culturally appropriate. Whether we work directly with children or not, keeping children safe is central to our values and requires us all to play a part. Child safety policies and procedures are accessible to staff on WesCom. POSITION OBJECTIVES AND OVERVIEW PRIMARY PURPOSE The role of the Team Leader reports to a Co-ordinator and leads a team of front line staff who deliver high quality services to clients. The role ensures that team outputs are delivered in accordance with the program s business plans, funding body agreements, accreditation and program standards and relevant legislation, policies and procedures. Wesley Mission Victoria recognises that its organisation is only as strong as its people and having the right people with the right skills and the right culture is integral to fulfilling our goals RESPONSIBILITIES KEY ACCOUNTABILITIES Lead the effective delivery of Wesley services KEY ACTIVITIES Lead the effective delivery of Wesley services Lead and support committed teams built on client-centricity to achieve positive client outcomes Promote consistency across regions Ensure service delivery is within the set budget to ensure optimal client and service outcomes are achieved within the resources provided Represent Wesley within the external environment when required Provide support in addressing issues faced by Aboriginal clients through awareness of Aboriginal culture and identity and work collaboratively with Aboriginal communities to achieve positive outcomes Page 2 of 7
Lead the effective delivery of Wesley services Development and delivery of improved practice Team leadership Promotion of child safety and culturally and/or linguistically diverse practices is everyone s responsibility Keep informed through attendance at meetings, internal electronic communication and staff notice boards. Foster collaboration and team work within and across programs and services. Employees have a moral, organisational and legal responsibility to: take reasonable care of their own health and safety; take reasonable care for the health and safety of other persons affected by their acts or omissions; co-operate with WMV on health and safety matters; not to misuse or recklessly interfere with anything provided for health and safety at the workplace; or recklessly place another person in danger of serious injury. Note: health and safety includes psychological health. Develop and maintain effective relationships with stakeholders. Comply with organisational policies, procedures and relevant legislation. Execute duties in accordance with WMV S values of Hope, Compassion and Justice. Attend mandatory training sessions as required Attend meetings as required. Work with the Program Manager to establish and drive service design and practice development Contribute to the development of continuous improvement strategies which deliver outcomes Ensure consistent, high quality models of care are maintained within service teams Ensure services are delivered in accordance with WMV s quality and risk management frameworks Ensure all accreditation and compliance standards are met Work with the Program Manager to implement innovation and continuous improvement in service delivery Support a culture of practice excellence Consult and communicate with all stakeholders to build a shared commitment to ongoing health and safety improvement Lead the service team in accordance with WMV s values and code of conduct Promote and maintain a positive and collaborative work environment Identify opportunities to integrate and work collaboratively across teams and other programs Monitor and optimise team efficiency, productivity, satisfaction and morale Page 3 of 7
Team leadership Challenges Provide ongoing supervision, coaching, support and constructive feedback to address individual and team capability gaps and grow potential Ensure probation and performance development reviews are completed Be vigilant in identifying workplace hazards, reviewing incidents and proactively managing health and safety risks. Lead by example. Delivering effective service operations during a period of internal and external transformational change Ensuring the successful delivery of services given complex client and community needs and operating environment Maintaining multiple and complex relationships with internal and external stakeholders Dealing with frequently conflicting and/or competing agendas of stakeholders and negotiating agreed priorities and solutions Keeping abreast of current and emerging issues and best practice in service delivery Ensuring services are evidenced based, flexible and responsive to changing needs KEY RESULT AREAS The Team Leader shall deliver the following key outcomes for Wesley Mission Victoria: Lead and develop a team of front line staff who deliver support services to clients and achieve the desired outcomes. Ensure teams deliver effective volunteer, client and carer support plan development and reassessment. Compliance with WMV policies and procedures, accreditation and program standards and relevant legislation. Deliver services that meet all relevant team performance and outcome indicators. Develop and maintain effective relationships with key stakeholders including clients, families, peak bodies, community service organisations, relevant professionals and government officials. Ensure Wesley Mission safety standards are met, and a safe working environment is provided for staff, volunteers and all other persons under their management. Implement the requirements of the HSW Policy. RESPONSIBILITIES Conduct effective assessments and develop individual support plans. Support and participate with clients and/or volunteers in recreational activities at a centre and in the community. Page 4 of 7
Undertake general household duties which may include sweeping, dusting, shopping, laundering, cooking and food preparation. Undertake administrative tasks which may include computer work, filing, writing tasks, completion of progress notes, personal plans, charts/forms, participation in meetings, document money transactions, etc. Drive vehicles (cars and mini buses) collecting and delivering clients. Assist residents to meet daily living needs including bathing, toileting, dressing, nourishment, hydration, mobility, personal hygiene, encourage hobbies and past times, administration of medications, preparation for recreational activities and other support as per the facilities policies, procedures and care plans. Interact with clients who may have limited verbal communication skills. Additional tasks as required. Foster collaboration and team work within and across programs and services. REPORTING RELATIONSHIPS Reports to: Positions who report to: Co-ordinator Front line staff Other Working Relationships Internal Contacts: External Contacts: Group Manager Program Manager Wesley staff, volunteers and clients, as appropriate Wesley clients and families External service providers and other professionals Government officials as required ORGANISATIONAL REQUIREMENTS Leadership Capability Description Develop Capability Develops themselves and others Promotes creativity and technical learning Deliver Results Achieves results Works with others to achieve success Utilises professional expertise Builds Engagement Communicates effectively Demonstrates flexibility Engages others Page 5 of 7
Position Title Services, Business or Department Delivery of Operational Excellence Builds and Maintains Relationships Approved by Team Leader Aged Care Aged Care Program Manager Supports service delivery improvement Supports operational efficiencies to deliver outcomes Provides effective supervision to others Works well with others Effective coaching of others and self Works well within a team environment Organisational Capability Description Personal Drive Displays personal courage Displays passion to succeed in the role Demonstrates enthusiasm and commitment Accountability Complies with WMV policies, procedures, processes and systems Commits to action Prioritises work to achieve outcomes Resilience Embraces change Demonstrates self- management Builds support/networks in their role Positive Workplace Culture Works cooperatively and effectively with others to create a performance based culture, set goals, resolve problems, and makes decisions that enhance organisational effectiveness Technical Capability Description Business Acumen Uses systems to achieve outcomes Supports service improvements Demonstrates personal credibility Learning into Practice Demonstrates technical knowledge Displays professional empathy Uses resources to achieve outcomes Decision Making Acts proactively Is focused on problem solving Considers problems from different angles Working in the Sector Plans, organises and takes ownership of the situation Builds organisational skills and responsiveness Is effective in resolving client needs Position-Specific Capabilities Essential Qualifications: Recognised tertiary qualification within the relevant service discipline Preferred Qualifications: Bachelor degree qualification within the relevant service discipline Experience: Demonstrated experience in the relevant service discipline Minimum of 1 years experience in a supervisory/team leader Page 6 of 7
role Demonstrated experience in the delivery of operational excellence in services Key Competencies: Good communication skills both written and verbal Ability to prioritise workloads and be flexible Operates as an effective member of a team Enthusiasm for working in a people focused environment Ability to perform well under pressure and as a sole worker Demonstrates initiative Other: Strong decision making, analytical, influencing and communication (written and verbal) skills Flexibility and availability to travel across regions Fluent in a community language (Greek or Italian preferably) is an advantage A current Victorian Driver s License A satisfactory police records check is a condition of this position and repeated every three (3) years A satisfactory international police check, where relevant, is a condition of this position A satisfactory Working with Children Check is a condition of all positions and repeated every five (5) years Act in accordance and comply with all relevant organisational policies, procedures and appropriate legislation Note: This position description is subject to review and may change in accordance with the needs of Wesley Mission Victoria, its operations, and its clients and customers. Signed by Manager: Date: I. accept the position as specified above. Signed by Employee/Volunteer: Date: Page 7 of 7