OUR SOLUTIONS. YOUR SUCCESS. Practice management software and hardware Training and technical support Online data backup Credit card processing Client communications tools Diagnostics
855.838.7638 sales@avimark.net
WHY AVIMARK? Veterinarians choose AVImark for ease of use and great value. It s the best-selling veterinary software today, with more than 10,000 customers worldwide. It integrates with more than 50 leading vendors, so you can work seamlessly with the suppliers you choose. It s quick to install and easy to use. All the information for each client or patient can be viewed on one screen. It s backed by reliable tech support that s there when you need it, as well as multiple training options to fit any budget. It offers advanced features that support paperless practices and save you time and money. It works with Windows -based mobile tablets. It grows with your practice without charging for additional seat licenses. For more information on AVImark software, contact us at 855.838.7638 (Option 1) or sales@avimark.net. 01
KEY FEATURES APPOINTMENT AND BOARDING CALENDARS Create, move, and view appointments, sorted by day, time, and doctor. CLIENT INFORMATION DISPLAY Find all the information you need, organized on one screen. COMPREHENSIVE TREATMENT LISTS Easily create invoices or estimates, record test results, and more. DENTAL CHART Access and print current and past dental records, including probing depths and gingival recession. INVENTORY MANAGEMENT Automatically keep accurate track of retail and drug stock levels and pricing. LAB INTEGRATIONS Automatically request lab tests, define test result fields, and download results. MOBILE CLINIC Access your AVImark software on a laptop while making patient visits in the field. PATIENT REMINDERS Track due dates for treatments and determine response rate from reminders sent. ESTIMATES Create both canned and unique estimates easily, and link them to Word documents. WORKLISTS Create custom lists such as post-surgery instructions that can quickly and easily be added to a patient s medical history. DIGITAL IMAGE CAPTURE Attach a digital image to any client, patient, treatment, inventory item, or medical history. PRACTICE ANALYSIS TOOLS Evaluate the performance of your practice through customizable reports. INFORMATION SEARCH Target specific groups of clients for marketing campaigns, newsletters even birthday cards. PRE-SET AND CUSTOM REPORTS Gather financial information by day, week, month, year, or any time period in between. 02
SECURITY CONTROLS Control which functions staff members can perform, and log staff out after several minutes of inactivity. PULSE An online dashboard with time-saving shortcuts and enhanced analytics to keep your finger on the pulse of your practice. SOAP Track specific patient problems, along with diagnostic and therapeutic treatments. WELLNESS PLANS Create a package of wellness treatments at a set price, collect payments, and manage appointments throughout the year. WHITEBOARD Manage all client/patient activity at once: appointments, reservations, check-ins, and scheduled activities. We know switching software can be complicated, so we make the process as smooth as possible. Our new conversion technology allows us to translate practice data from your previous software program into AVImark more quickly and accurately. Each software conversion is done in two passes. The First Pass acts as a trial run and gives you the opportunity to set up your hardware, begin the basic setup of the software, and begin the data transfer and backups. You can see a first pass of your converted data in as little as four weeks, and it s typically correct the first time, not requiring further manual editing. The Final Pass updates your client and patient records from the time your First Pass backup was made. Once we receive and convert your final data backup, your conversion process is complete. Client and patient information Medical histories Account balances Treatment and inventory lists Lab results Appointments 03
AVIMARK TRAINING Proper training and instruction are the keys to effectively using your practice management software. Your software is a substantial investment, so we encourage you to take advantage of our effective training solutions. AVImark s training program is designed to help your staff members grow their software utilization from 20% to 40%, 60%, and higher. The program offers a customized tiered approach to training, moving from Essentials (Beginning Level) to Enhanced (Intermediate Level) to Elite (Advanced Level). At the end of each level, you achieve specific skills and implement new AVImark features into your practice. And to keep your skills fresh, we also offer the AVImark Online Academy, a series of high-definition on-demand videos, interactive training simulators, review questions, and testing to ensure your staff is mastering each 04 program you assign. The AVImark Online Academy includes relevant content for each position in the practice, from owner to receptionist. Staff members can learn at their own pace, anytime, anywhere. Online Academy also includes 700+ training videos with topics ranging from fluid therapy to OSHA training. Some have C.E. credit, and new topics are added continuously. Customized program includes: Analysis of current software usage Customized plan to increase usage Dedicated training consultant One year of AVImark Online Academy For more information on AVImark training, contact us at 855.838.7638 (Option 3) or training@avimark.net.
TECHNICAL SUPPORT We offer reliable, accessible technical support at a great value. As a new AVImark user, you ll receive thirty days of support FREE. After that, you can purchase an annual technical support plan, which gives you: Unlimited support via phone, email, and online chat, with the ability to schedule a callback. Smartphone applications for ios and Android. Numerous software updates throughout the year. Remote support, in which our technical support experts log in to your computers remotely to troubleshoot and resolve advanced issues that cannot be addressed via phone, email, and online chat. Access to Pulse, an online dashboard of practice analytics and shortcuts to most-used features. To purchase AVImark technical support, or to learn more, contact us at 855.838.7638 (Option 1). 05
DATA BACKUP Provides a fast and affordable way to prevent your business from ever losing data. This automated service works in the background to store your data remotely and protect it against loss. Simply load the software, follow the simple prompts, select the files to be stored, and your data is compressed, encrypted, and transmitted to a secure vault off-site. Backups are monitored to ensure they are completed successfully. Retrieving your data is simple and fast, and it s always available, 24 hours a day, 365 days a year. Full-service, monitored back ups. HIPPA compliant. 256-bit encryption protects your information and prevents unauthorized access. No hardware to purchase. Retrieve or verify your files from virtually any location in the world! Flexible and scalable to grow as you do. Options for multiple backup sets, continuous backups, and local copies. To purchase AVImark data backup, or to learn more, contact us at 855.838.7638 (Option 1). 06
AVIMARK HARDWARE Get the hardware that works with your software. AVImark Hardware offers a variety of business-class computers and accessories from leading vendors. Hardware arrives at your practice totally configured according to AVImark recommendations, ready for easy setup, saving you time and money. For new AVImark users, the latest software versions are pre-loaded. Onsite setup is also available. Desktops, including the new AVImark Pet PC Mini Laptops Servers and workstations Tablets Routers and switches Printers Anti-virus software Microsoft Office products Windows software Document scanners For more information on AVImark Hardware, contact us at 855.838.7638 (Option 1). 07
AVIMARK CLIENT COMMUNICATIONS Build relationships. Increase compliance. Grow your practice. And save time. Rapport Our new Rapport package is a comprehensive set of cutting-edge client communication tools that work together to increase practice efficiency, improve patient care, enhance practice image, and ultimately boost the flow of clients into your practice. Rapport is the only client communication solution developed and supported by AVImark with two-way integration with your AVImark software. It contains all the tools you need, working together for best results: Online scheduling that syncs with your AVImark appointment calendar. Automated text, email, voice messaging, postcards and marketing campaigns that boost compliance. Reviews and surveys to manage your online reputation. Mobile applications that allow you to manage your business anytime, anywhere. 08
Reminder Cards Use our easy design tools, galleries, and templates to create personalized, automated postcards for your practice, or have our designers create one for you. Then reuse your customized cards with just a few clicks. You can even apply individual patient pictures to your cards. Cards are then quickly processed, printed, and mailed the next business day. Upload your own card image, or choose from our high-quality images and templates Input your own personalized text Create a custom marketing list to target a select group of clients Enjoy our user-friendly ordering process and integration with AVImark software Pet ID Cards Pet ID cards benefit you, your clients, and your patients alike. These cards contain vital health information for each pet including vaccination schedules, allergies, and microchip identification numbers easily accessible by your clients, all in one place. They also expedite check-in, encourage wellness visits, and help attract new clients via word-of-mouth and referrals. Websites Rapport s website designs are modern, professional, customizable, and responsive, meaning they look great on any device, whether computer, laptop, tablet, or smartphone. They also boost compliance and loyalty by offering a complete online solution that includes a pet health library, social media tools, client education articles, reputation management, search engine optimization, and a built-in Pet Health Checker tool to help pet owners understand symptoms and seek veterinary care. To see how Rapport client communications can help your practice, contact us at 855.980.9099 or Rapport@avimark.net. 09
CREDIT CARD PROCESSING Save time and money with credit and debit card processing services that fully integrate with AVImark software. Now EMV certified, AVImark Payment Solutions are quick and convenient to use, and they eliminate missed charges or errors from transferring sale amounts from a separate terminal. Online reporting, electronic signature capture, compliance with security standards, mobile payments, and competitive pricing make AVImark Payment Solutions an easy choice. Easy to set up and simple to use Integrates with AVImark software Compliant with EMV and PCI-DSS security standards Offers competitive rates, without activation or monthly minimum fees Supports all major credit cards and provides consolidated customer receipts Works with a high-speed internet connection (no second phone line needed) For more information about credit card processing, contact us at 855.838.7638 (option 1) or paymentsolutions@avimark.net. 10
AVIMARK DIAGNOSTICS Seamless integrations to help improve patient care. AXIS-Q TM AXIS-Q is a software command center that links diagnostic instruments with AVImark software for improved efficiency, profitability, and choice. Simply request a diagnostic test from within AVImark, select the test to run within AXIS-Q, run the sample, and results are automatically imported into AVImark s electronic medical record. This eliminates repeat data entry, minimizes errors resulting in missing patient results, streamlines productivity, and captures charges, while still allowing you to choose the diagnostic products that best fit your business. DragonflyPACS Designed in close cooperation with doctors and specialists, DragonflyPACS is an easy-to-use tool for viewing, transferring, and archiving images. Any image from any device (x-rays, CT, MRI, ultrasound, endoscopy, digital camera) and any type of document (diagnostic findings, patient histories, faxes) can be stored in a DragonflyPACS digital file and accessed immediately by a mouse click. For more information on AXIS-Q, call 855.367.3674 or AxisQ@henryscheinvet.com. To learn more about DragonflyPACS, contact us at 855.838.7638 (Option1) or sales@avimark.net. 11
WHOLESALE SUPPLY A convenient way to order important supplies. AVImark Wholesale Supply offers a convenient way to stock your practice with the critical supplies you need: labels, invoice and statement papers, identification bands, stock reminder cards, and Dymo printers and printer supplies. High-quality products at wholesale prices, excellent customer service, and 100% satisfaction guaranteed. For more information on AVImark Wholesale Supply, contact us at 855.838.7638 (Option 1). 12
If you like what you see We re happy to answer any questions you have or give you a more detailed demonstration of AVImark software. Visit our website at AVImark.net for more information, video demonstrations, and download a demo version of AVImark software. ABOUT US Since 1988, AVImark has provided the veterinary industry with unparalleled excellence in computer software. In 1991, Henry Schein became its exclusive distributor and sales agent, and in 2011, Henry Schein acquired a majority ownership in AVImark. Today, AVImark develops and supports the best-selling veterinary software available, with more than 10,000 customers in the U.S. and Canada. The company also delivers other innovative practice management tools designed to save veterinary practices time and money, including website hosting, client communications services, online data backup services, credit card processing, and computer hardware sales and service. Based in Piedmont, MO, AVImark currently employs more than 130 people and is owned by Henry Schein, the largest companion animal health distributor in the United States. 13
855.838.7638 sales@avimark.net 5 Sugar Creek Road, Piedmont, MO 63957 www.avimark.net 14 Practice management software and hardware Training and technical support Online data backup Credit card processing Client communications tools Diagnostics