Managerial Development and Public Speaking Week

C L A R I D E N 22-25 August 2016 Knowledge for the world business leaders Shangri-La Hotel, Singapore Managerial Development and Public Speaking Week 2 Separately Bookable Seminars in 1 Location Program A: Establishing Influence, Confidence & Professional Presence for Managers Build Your Confidence, Professional Visibility and Spheres of Influence 22-23 August 2016 (Monday & Tuesday) Lizzie Wagner Finalist for the Telstra business women s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards Regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review and The Sydney Morning Herald Program B: and Public Speaking Skills for Managers Strengthen Your Voice with Credibility, Charisma and Confidence 24-25 August 2016 (Wednesday & Thursday) Deborah Torres Patel Multi-award winning speaker and leading authority on public speaking and presentation advisor with over 26 years of global experience Lectured on public speaking and presentation skills in renowned universities including UCLA (Los Angeles), Los Angeles Unified School District, NUS and NTU Frequently featured in international media including CNBC, Forbes, Channel News Asia, CNN and Time Magazine with clients including Time Warner, AIA, Dell, Disney, Standard Chartered and many other Fortune 500 companies

Establishing Influence, Confidence & Professional Presence for Managers Session A: 22-23 August 2016 Shangri-La Hotel, Singapore Lizzie Wagner Director The Lizzie Wagner Group Finalist for the Telstra business women s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards Regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review and The Sydney Morning Herald Lizzie Wagner is an acclaimed business coach with over 30 years experience providing practical professional development training for major private and government organizations in Australia and internationally. She has trained thousands of individuals including C-level executives, HR leaders and department heads on topics including managing employee absenteeism, poor performance, stress, self-improvement and leadership in the workplace. Some of her clients include The Tradies Group, Department of Defence, Institute of Chartered Accountants, Park Hyatt Hotel Group, Westfield, The Australian National University and many more. She has also rolled out national training initiatives on topics such as dealing with workplace stress, managing employee performance and standards, creating a positive work environment and team building for work-life balance. Her expertise in business, corporate training and staff management has been recognized with international and national accolades such as being the finalist for the Telstra business women s Awards, Lifetime Achievement Award, the International MAXI Awards and BOMA Australia awards. Having a reputation for providing excellent practical solutions to businesses through her trainings, she is regularly featured in radio interviews and television programs such as Australian Broadcasting Commission, The Canberra Times, The Financial Review and The Sydney Morning Herald. EXECUTIVE SUMMARY Program: Dates: Location: Establishing Influence, Confidence & Professional Presence for Managers 22-23 August 2016 (2 days program) Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 27 June 2016): Early Bird 2 (Register & pay by 25 July 2016): Regular Tuition Fee: S$ 2,595 S$ 2,795 S$ 2,895 Group discount of 10% for 2nd participants from the same organization. For limited time only by 25 July 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply). Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 40% Cash Back at IRAS website. 2

Establishing Influence, Confidence & Professional Presence for Managers Session A: 22-23 August 2016 Shangri-La Hotel, Singapore Program Essence: Executives and managers are measured by more than job performance. The instantly recognizable qualities of confidence, credibility and presence make or break a career. Designed for all leaders and managers, this highly interactive executive program will provide you with the essential tips and techniques to establish influence, confidence and powerful presence in all business and social occasions. Building on the foundation of your own personality, strength and style, you will learn to develop your executive voice, communication assets - verbal, vocal and visual, and leverage on them to project confidence and credibility in convincing senior management, stakeholders and clients with your views and ideas. From the first impression to other high-impact professional interactions, your enhanced communication skills will enable you to network at all levels and build useful contacts. In addition, you will learn to deal with difficult people, conflicts and high-stress situations in your executive leadership role. By establishing your leadership presence, you will have the capacity to inspire and persuade your team to perform, achieve important company goals and land extraordinary deals. At the end of this program, you will walk away with customized action plans to accelerate your career and personal progression while getting noticed, acknowledged and rewarded. PROGRAM INTRODUCTION Today s business landscape requires all professionals to be excellent pitchers regardless of age, level or industry. Executives and managers pitch ideas to top management, their teams, and of course, external clients. Even top managers need executive presence to communicate their ideas confidently to influence their entire organization or clinch top clients to drive overall organizational goals. Technical skills are insufficient in today s business environment. Sitting at the leadership position, managers need to exude confidence and credibility in order to influence people. Besides looking and sounding like true experts, managerial professionals need to build rapport and relate to clients well. Their personality must stand out positively and represent their company assuredly in order to be the preferred choice of clients. In short, professionals need to practice behaviors to gain powerful presence. Competition is fierce. With solid knowledge and skills to communicate effectively at all levels while projecting self-assurance and self-confidence, you will be able to achieve significant growth in your chosen career. Hence, this interactive course aims to impart the tools needed to immediately boost your persuasion and personal power, professional visibility, visual credibility, communication and interpersonal interactions, as well as self-confidence and leadership presence. Emphasizing on practical outcomes rather than theoretical learning, this program will equip you with these professional skills as well as customized action plans to accelerate your career and personal progression while getting noticed, acknowledged and rewarded. 3

Establishing Influence, Confidence & Professional Presence for Managers Session A: 22-23 August 2016 Shangri-La Hotel, Singapore WHO WILL BENEFIT THE MOST This program is designed for all professionals looking to establish influence, confidence and professional presence through enhanced personal branding, professional visibility, visual credibility and interpersonal skills. It will focus on how to be an effective team leader and manager with the confidence to influence, lead, and overcome unpredictable situations that come with their executive leadership responsibilities. LEARNING HIGHLIGHTS Develop a powerful professional presence and personal image Improve your capacity to influence and persuade through effective interpersonal skills Project confidence and credibility in both business and social occasions Conquer the art of networking and build meaningful relationships Leverage on non-verbal communication and body language in different business scenarios Deal effectively with difficult people, conflicts and high-stress situations Develop and implement action plans to accelerate your career and personal progression PROGRAM OUTLINE DAY ONE INTRODUCTION Outline the day: Creating a powerful professional presence Discuss the positives and negatives of your current workplace image, brand, culture, communication style, interpersonal effectiveness and self-awareness Is your leadership style reflective of the organizational culture and how you would like to be perceived? Do you understand other personality types and ways to deal with them? Group discussion PROFESSIONAL PRESENCE Professional Branding for success Defining brand YOU and that of your organization Tools for building a professional presence in a leadership role Improve your presentation to achieve your potential Using your image and brand as a persuasive and powerful tool Case studies Group activity / demonstrations / role play COMMUNICATING WITH INFLUENCE Networking / follow-ups / creating the right mailing list Body language / mirroring and the art of meet and greet and networking Tools for building a professional presence in a leadership role Improve your vocal presentation to achieve your potential Mirroring techniques, body and tone to build rapport Business and social etiquette Verbal and non verbal communication Mirroring techniques, body and tone to build rapport Role playing 4

Establishing Influence, Confidence & Professional Presence for Managers Session A: 22-23 August 2016 Shangri-La Hotel, Singapore ETIQUETTE OF EFFECTIVE LEADERSHIP Western business and social etiquette Net-etiquette Phone Meetings Introductions Improve your vocal presentation to achieve your potential Powerful presentation skills from boardroom to individual Thinking on your feet Role playing INTERPERSONAL EFFECTIVENESS SKILLS Are you understanding other personality types and how to deal with them Mastering the art of effective communication skills What is your communication style? DAY TWO LEARNING TO BE PERSUASIVE Working effectively with varying personality types What is your communication style Mastering the art of effective communication skills Role playing MANAGING DIFFICULT PEOPLE AND SITUATIONS Negotiation skills Techniques for conflict resolution How to sell yourself and your product GAINING SUCCESS THROUGH COMPELLING CONVERSATIONAL ENGAGEMENT Presentation skills Leadership and negotiation skills Communicating in a compelling way / active listening Ruminative questions, probing questions, clarifying questions Attitudes and human relations / creating a sense of belonging Group work / interactive MAPPING YOUR CAREER AND PERSONAL PROGRESSION Establishing and building confidence and self esteem Working with your strengths and weaknesses Work life balance Enhancing positive thinking and self motivation Goal setting BUILDING RESILIENCE WITHIN YOUR TEAM Recognizing and identifying cause of poor performance and stress in the workplace Fostering an energetic environment within your team Dealing with stress in the workplace / professional stress maintenance Developing self awareness and human relations Building resistance Emotional intelligence Group activities 5

and Public Speaking Skills for Managers Session B: 24-25 August 2016 Shangri-La Hotel, Singapore Deborah Torres Patel Multi-award winning speaker and leading authority on public speaking and presentation advisor with over 26 years of global experience Lectured on public speaking and presentation skills in renowned universities including UCLA (Los Angeles), Los Angeles Unified School District, NUS and NTU Frequently featured in international media including CNBC, Forbes, Channel News Asia, CNN and Time Magazine with clients including Time Warner, AIA, Dell, Disney, Standard Chartered and many other Fortune 500 companies Deborah Torres Patel, Multi-award winning speaker and leading authority on public speaking and presentation advisor with over 26 years of global experience Deborah Torres Patel is a multi-award winning speaker and leading authority on public speaking and presentation advisor. For the past 26 years, she has taught hundreds of thousands of people in 74 countries to communicate with clarity, confidence and credibility. Having been on international radio, TV, Broadway and world-class concert stages with celebrities like Whitney Houston and spoken on global event platforms with leaders like Former British Prime Minister Tony Blair, Deborah is also coach to many of the world s best-selling authors, professional speakers, and senior leaders of Fortune 500 Companies. She s been featured in international media including CNBC, Time, Channel News Asia, CNN and Forbes with clients including Time Warner, Disney, HP, Shell, BMW, Morgan Stanley and Standard Chartered Bank. She is co-contributing author to the best selling book 88 Essential Secrets for Achieving Greater Success at Work published by Marshall Cavendish Business. Deborah has lectured in leading universities including UCLA (Los Angeles), NUS, SMU, NTU in Singapore and Hong Kong Baptist University. She is also a founding member of Asia Professional Speakers Association. EXECUTIVE SUMMARY Program: Dates: Location: and Public Speaking Skills for Managers 24-25 August 2016 (2 days program) Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 27 June 2016): Early Bird 2 (Register & pay by 25 July 2016): Regular Tuition Fee: S$ 2,595 S$ 2,795 S$ 2,895 Group discount of 10% for 2nd participants from the same organization. For limited time only by 25 July 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply). Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 40% Cash Back at IRAS website. 6

and Public Speaking Skills for Managers Session B: 24-25 August 2016 Shangri-La Hotel, Singapore Program Essence: Your success or failure is directly linked to your ability to communicate. No matter what you want to achieve, you must convince people of your value. How you do that is through your voice and communication. and Public Speaking Skills is designed for executives who want to have a breakthrough in your presentation or public speaking skills. You will learn time-tested formulas and step-by-step communication systems that work in any business or sales situation. You will also learn to strengthen your voice and to speak with credibility, confidence and impact. The program has one simple outcome: For you to create and deliver a powerful presentation with energy and confidence that works in any meeting or public speaking situation. In this executive program, you will practice proven presentation systems to communicate with authenticity, polish, confidence and charisma for the rest of your life. Deborah Torres Patel will lead this 2-day intensive and hands-on executive program. Having performed for millions on radio, TV and Broadway, Deborah has worked on world-class concert stages with legendary celebrities like Sammy Davis Jr., Michael Jackson, Whitney Houston, and Kool & The Gang. Today, she is voice teacher and presentation coach to many of the world s best-selling authors, professional speakers, and senior leaders of Fortune 500 Companies. Deborah has taught hundreds of thousands of people in 68 countries to speak and communicate with confidence, power and authenticity. She is regularly featured in major international media and is a co-contributing author to the bestselling book 88 Essential Secrets for Achieving Greater Success at Work published by Marshall Cavendish Business. 7

and Public Speaking Skills for Managers Session B: 24-25 August 2016 Shangri-La Hotel, Singapore PROGRAM INTRODUCTION How do you develop influential presentation and public speaking skills? Your success depends upon your ability to lead and influence the actions of others. and Public Speaking Skills will show you how to optimize your leadership communication in order to lead and manage people with impact, as well as how to use your voice to inspire, influence and motivate others to deliver peak performance. You will learn how to speak effortlessly and lead from the heart. This executive program s accelerated-learning approach teaches you time tested templates, formulas and systems to guarantee that you will have the ability to step up, speak up and stand out as a leader. In this highly engaging and interactive workshop, you will learn and practice proven presentation systems to communicate with authenticity, polish, confidence and charisma. Your communication skills will make or break your career. In this program, you will be challenged to step out of your comfort zone which is where your full self expression and power as an extraordinary communicator lives. The skills you learn in this program will be with you forever and you will be able to use them daily in both your personal and professional life. During the program, you will work on a business presentation that you will actually deliver to an internal or external audience. The program is designed to accelerate learning so that as much time as possible is invested DOING actual presentations and BEING a powerful presenter so you can receive an immediate return on investment from the moment you complete the training. Throughout the program, you will receive empowering feedback and insights from Deborah Patel and fellow participants, and leave with priceless communication systems that will support you in achieving success in any area of your life. You will refine your leadership presence, presentation, and public speaking skills and dramatically increase your confidence and effectiveness by leveraging the power of being an extraordinary communicator in any presentation environment and in front of any size audience. If you want to catapult your career, become more visible, look and sound like an expert, and lead, teach or inspire others, you must attend this program. 8

and Public Speaking Skills for Managers Session B: 24-25 August 2016 Shangri-La Hotel, Singapore KEY BENEFITS In this intensive two-day executive program, you will learn & practise time-tested presentation and public speaking step-by-step systems that include how to: 1. Establish an immediate connection with anyone 2. Five critical components to cover in the opening minutes of your meeting or presentation 3. Present your credibility and influence people in a short conversation 4. Use down-to-earth language that compels people to listen and that speaks to what matters most to your clients and how they will benefit 5. Communicate verbally and non-verbally with influence and impact 6. Generate and sustain engaging meeting participation at any time 7. Share information in a way that people can remember it 8. Effectively structure your data & position your case studies 9. What to prepare to face a skeptical audience 10. Handle challenging questions 11. Achieve buy-in without selling 12. Deliver the end of your presentation or call to action clearly to make it easy for people to take the next steps with you 13. How to effectively apply what you learn together to any length presentation or any size meeting or public speaking setting By the end of the 2-day program, you will have delivered your own confident, powerful presentation with impact that will generate consistent results. You will leave the training fully-prepared and confident for your next presentation or public speaking opportunity. PARTICIPANT MIX This executive program is designed for anyone who wants to have a breakthrough in your presentation or public speaking skills. Includes but is not limited to: Executives who have growing responsibilities in their organization and are seeking to enhance their communication skills as a catalyst to drive change High potential leaders who want to advance their careers to the next level and to learn how to leverage the enormous power of speaking platforms Leaders who already are, or want to be, highly visible as messengers or spokespeople for a business, organization or a cause CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. 9

and Public Speaking Skills for Managers Session B: 24-25 August 2016 Shangri-La Hotel, Singapore PROGRAM OUTLINE DAY ONE - MORNING Making a Fantastic First Impression in your Quick Introduction Each participant introduces themselves in front of the group Executive Presence, Leadership Stature & Stance Keys to a Powerful Voice 3 V s of Congruency & Credibility Integrating Gestures and Body Language to get your message across Establish an immediate connection with anyone Communicate verbally and non-verbally with influence and impact Putting it all together with on your feet practice DAY ONE - AFTERNOON Timeless Presentation Template Critical components to cover in the opening minutes of your meeting or presentation How to present your credibility and influence people in a short conversation Use down-to-earth language that compels people to listen and that speaks to what matters most to them Generate and sustain engaging meeting participation Presenting and Speaking so people can remember, absorb and be motivated to take action Effectively structure your data and position your case studies How to achieve buy-in without selling Deliver the end of your presentation clearly to make it easy for people to take the next steps with you Putting it all together with on your feet practice DAY TWO - MORNING Powerful Voice & Communication Quick warm ups for Speaking and Presentation Overcoming Fear of Public Speaking and Presentation Anxiety Simple presentation structure for being called upon to speak spontaneously What to prepare to face a skeptical audience Handle challenging questions DAY TWO - AFTERNOON Final Presentations & Feedback Final presentations, feedback and coaching How to effectively apply what you learned to any size audience and in any type of communication How to consistently deliver extraordinary results Participants get on stage one by one to deliver closing comments Conclusion - the way forward Awarding certificates 10

MANAGERIAL DEVELOPMENT AND PUBLIC SPEAKING WEEK 22-25 August 2016 Shangri-La Hotel, Singapore REGISTRATION PAGE C L A R I D E N Knowledge for the world business leaders PROGRAM FEES Program Program A: Establishing Influence, Confidence & Professional Presence for Managers (22 23 August 2016) Program B: Developing Influential Presentation and Public Speaking Skills for Managers (24-25 August 2016) GROUP DISCOUNTS Group discount of 10% for 2nd participant from the same organization. For limited time only by 25 July 2016 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Note: GST is applicable for Singapore-registered companies. Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Email: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Program(s): A B 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Program(s): A B 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Program(s): A B 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Email: Date of Birth: Program(s): A B 1st Early Bird Fee Per Participant (If payments & registrations are received by 27 June 2016) S$ 2,595 S$ 2,595 2nd Early Bird Fee Per Participant (If payments & registrations are received by 25 July 2016) VENUE AND ACCOMMODATION INFORMATION Shangri-La Hotel, Singapore 22-25 August 2016 22 Orange Grove Road, Singapore 258350 Tel : +65 6737 3644 Fax : +65 6737 3257 Website : http://www.shangri-la.com/en/property/singapore/shangrila S$ 2,795 S$ 2,795 Regular Fee Per Participant S$ 2,895 S$ 2,895 4 WAYS TO REGISTER Email: admissions@claridenglobal.com Fax: +65 6567 4328 Call: +65 6899 5030 Website: www.claridenglobal.com PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL PTE LTD and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927 BY TELEGRAPHIC TRANSFER TO: Bank Name: DBS BANK Bank Branch code: 027 Bank Address: 6 Shenton Way, DBS Building, Singapore 068809 Bank Account No: 027-903583-8 Bank Account name: CLARIDEN GLOBAL PTE LTD SWIFT Code: DBSSSGSG Please note that all bank charges are to be borne by participants. Please ensure CLARIDEN GLOBAL PTE LTD receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at +65 6899 5030. HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. ENJOY 40% CASHBACK Productivity and innovation Credit (PIC) scheme allows registered Singaporean businesses to claim 40% cash back or enjoy 400% tax deduction for training. For more information, please visit http://www.claridenglobal.com/pic.php CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: CLARIDEN GLOBAL PTE LTD reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, CLARIDEN GLOBAL PTE LTD will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +65 6899 5030. PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL PTE LTD and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at www.claridenglobal.com for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L6232_L6233/EC/BY/SL/KC