JOB AND PERSON SPECIFICATION Position Title: General Manager People, Performance & Culture Reports Directly to: Chief Executive Officer Responsible for: HR, WHS Member of: Executive Management Team Grade: NA - Executive About St John St John is a charity in the South Australian community working for the Service of Humanity. Our vision for the future, whether acting alone or in partnership with others, is the provision of charitable and humanitarian services to individuals, groups and organizations. Our relief work for persons in sickness, distress, suffering or danger recognizes no barrier of race, colour or creed. Within South Australia, St John engages some 2,000 volunteers supporting the community in the provision of First Aid services and Community engagement. St John also employs approximately 90 paid staff, located at State Office and across the state. Purpose of the Position A champion of St John s ability to attract, retain, and develop a passionate, informed and committed workforce and volunteer membership base, this role will drive and lead the strategic growth of the People, Performance and Culture ( PPC ) portfolio and the related support offered to all areas of St John. This role is responsible for the development and implementation of effective people management and wellbeing frameworks, policies and procedures. A key objective of this role is to ensure the delivery of high quality, responsive support services and reporting, utilising the full resources of St John. As a member of the Executive Management team, this role will contribute to overall business planning, and act as steward of the organisation s monitoring and performance against the 2012-2017 Strategic Plan. St John Values Skilled Resilient Dynamic Respectful Courageous Accomplishing amazing amounts of work, demonstrating consistently strong performance others can rely on and making wise decisions Maintaining calm in stressful situations, making tough decisions without excessive agonising, discovering practical solutions to hard problems, taking smart risks and being tenacious Seeking and creating new ideas that prove useful, learning rapidly and eagerly, keeping St John nimble by minimising complexity and finding time to simplify, focusing on great results rather than on process, exhibiting bias to action and displaying a true can do attitude Upholding the importance of what it means to be a St John member, treating all people with respect independent of their status, saying only things about fellow members that would be said to their face, working with others in the best interests of St John, listening well to better understand, making time to help other members and sharing information and advice openly and proactively Questioning actions inconsistent with our values, inspiring others with a thirst for excellence, caring intensely about St John s success, admitting mistakes and being ego-less when searching for best ideas
Special Conditions Some out of hours work may be required Current South Australian Driver s License Must be prepared to relocate within St John should the need arise The incumbent is required to hold a National Police Certificate (NPC) no older than 6 months prior to commencement at St John. Continued employment is subject to the maintenance of a satisfactory NPC. Will be required to undertake Child Safe Environments training within the first 6 months of employment. Organisational Relationships Other key relationships: Executive Management Team Office of the CEO State Superintendent Operations Branch Leadership Team National HR Managers Forum Group Leadership Team Key Responsibilities Manage PPC division s direction, development, and staff performance. Provide expert advice to the Chief Executive Officer and General Managers on strategic and operational people management and business planning requirements. Develop organisational development plans for the PPC division and the wider St John organisation. Coordinate the annual business planning cycle and provide reporting on St John s progress against the 2012-2017 Strategic Plan. Promote the functions of the PPC division to the organisation via effective and regular communications. Ensure a high quality HR and WHS service is provided across all areas of St John. Lead human resource management, workplace health & safety and industrial relations, (including workforce planning, performance management and development). Prepare and negotiate non-eba contracts as required. Work closely with senior leaders / managers (paid and volunteer) providing expert guidance, coaching and support on various HR matters, in order to ensure a consistent and equitable approach to people management Develop and assist with the implementation of change management strategies to support organisational growth.
Key accountabilities The key accountabilities for this role include, but are not limited to, the following areas: Strategy Coordinate and assist in developing strategic and business unit plans for all areas of St John. Develop a PPC strategy to contribute towards the achievement of the business strategy. Establish and implement business unit goals, objectives, policies, and operating procedures. Provide reports to CEO, Board and other key stakeholders as required and undertake strategic analysis for workforce planning and organisational development. Develop a strategic compensation system that rewards high performance and provides a process for annual salary reviews. Operations Develop and implement policies and procedures that ensure compliance with legislative requirements and which promotes a safe, healthy and positive working environment. Provide advice and guidance to managers and staff on organisation structure, workforce planning ` and people development. Provide advice and guidance to managers and staff on issues impacting their performance and employment to ensure early resolution of issues. Oversee the management of Human Resources and WHS personnel, and ensure that a high standard of quality support is provided to stakeholders. Stakeholder Management Maintain positive and productive working relationships with key stakeholders including the Board, Operations Branch, relevant areas and levels of government, employee representatives and external service providers. Interact with other St John managers to provide consultative support on people, performance & culture issues. Financial Management Develop and monitor the business unit s operating budget and ensure proper budgetary controls are exercised. Monitor the organisation s human capital overheads. Ensure compliance to all regulatory and financial obligations. People & Organisational Management Provide people management leadership through setting direction, monitoring and developing performance, building morale and generating a sense of common purpose. Responsible for the day-to-day leadership, management and support of the PPC team, including recruitment, monitoring delivery against objectives, quality standards, personal development, coaching and appraisal.
Create a safe and healthy work environment through ensuring compliance with WHS legislation. Workplace Health & Safety Maintain current First Aid Certificate, Manual Handling and Infection Control Training and ensure staff also maintain training. Ensure day-to-day management of Work, Health and Safety issues within the work area and demonstrate leadership and communication on these matters. Undertake risk assessment of the work area when workplace changes occur (including renovations, painting, new equipment etc). Ensure staff and volunteers are aware of workplace health and safety responsibilities, and that these are effectively undertaken (including workplace assessments etc). Core Competencies, Skills and Experience PEOPLE Communication Use appropriate styles and methods/mediums for the particular audience Influences outcomes through negotiation and compromise Creates an open, positive environment to encourage open discussion Develops and maintains positive and beneficial relationships within and external to the organisation Team Work Develops and motivates others to effectively perform and contribute Builds and manages the capacity and expertise of St John to achieve organisational and strategic goals Actively promotes St John values and builds positive culture Inspires and fosters team commitment by leading by example Actively supports other members of the Management Team and senior members across the organisation Delegation Ensures effective use of accountability controls available within St John Delegates authority, responsibility and accountability to appropriate levels Appropriately empowers and encourages others to assume greater responsibility Leadership Develops a shared vision and mission of St John and inspires and influences ownership of organisational and strategic goals Manages performance and ongoing development of team members Ensures the team has the capability and diversity to meet current and future needs Understands and demonstrates effective leadership practices across all areas of St John Self Management Models behaviour, attitudes and actions expected of all members Negotiates with direct reports and other members in order to achieve goals Aware of own emotions and those of others, takes these into consideration when acting Self-motivated, diplomatic and displays strong business acumen Demonstrates and embeds ethical practices into St John s organisational culture Values the well-being of self and others through managing stress and work-life balance
SERVICE DELIVERY Customer Focus Anticipates and meets the needs of both internal and external customers Contributes to the development of effective relationships externally to St John Problem Solving Uses logical reasoning to work through issues Identifies pragmatic well rounded solutions Conducts thorough analysis of all implicating factors Includes relevant stakeholders in this process Encourages others to actively participate in problem solving Results Focused Inspires and demonstrates a passion for excellence in every aspect of work Strives for results while maintaining a focus on strategic goals Influences the success of outcomes by maximising Organisational effectiveness, performance and sustainability Innovation Serves as a champion for new ideas and approaches Develops initiatives to enhance organisational efficiencies Devises new methods, processes and approaches having organisational wide impact Develops and supports others to develop new products, services, methods or approaches Project Management Understands and is committed to the role project sponsor and/or project manager Effectively manages projects in accordance with timeframes and budgetary requirements Decision Making Decisions are clear, consistent and transparent Makes decisions that produce high quality results by applying logic, analysing problems and calculating risks Openly supports and acts upon decisions in the best interests of St John Acts decisively within a complex environment with multiple stakeholders Strategic Planning Uses strategic thinking and planning to ensure the Organisation moves towards its vision Contributes executive leadership perspective to the development of St John mission, vision and business plan Develops well informed advice and strategies that are sensitive to the various needs of stakeholders, members and the Organisation Anticipates emerging issues and develops strategies quickly to solve problems and seize opportunities Drives strategic initiatives in area of responsibility and across the organisation CONTROLS Financial Management Implements strategies to achieve operational efficiencies and value for money Manages Departmental financial resources transparently Considers budget implications organisation wide Resource Management Evaluates use of St John resources in relation to planned outcomes Plans the allocation and management of resources Resource requirements are determined by workloads and team needs Resource utilisation and allocation complies with policy
Managing Risk Appropriately and effectively handles risk and uncertainty and demonstrates leadership throughout Ensures that decisions are consistent with St John goals and the Strategic Plan Quality Monitors the performance of the Department and St John and seeks continuous improvement Sets expectations and delivers high quality work from self and others Emphasises quality in all processes and procedures in dealing with stakeholders Workplace Health & Maintain required training and qualifications for self and team Safety Demonstrate leadership, promotion, consultation and communication on WHS matters Proactively manage WHS risks, utilising appropriate resources Respond appropriately when risks identified or an incident occurs Change Motivates others to build a shared vision for organisational improvement and change Initiates, develops, coordinates and evaluates change management strategies to successfully bring about change Leads organisational change that maximizes results and maintains organisational effectiveness Responds to changing priorities and resources with optimism Job Specific Competencies, Skills and Experience Skills Ability to make decisions, within delegated authority parameters Ability to represent St John SA internally and externally Strong relationship-building skills, with both internal and external stakeholders Highly motivated and enthusiastic, with excellent people management and communication skills Excellent written and verbal communication skills Excellent negotiating skills to enable effective implementation of plans across the organisation Ability to lead by example and motivate others to embrace change Experience Experience in a similar role, or at similar level Experience in organisational development, strategic and operational human resource management practices and principles Experience working with Boards and Executive Management teams Highly developed skills and experience in development, preparation and implementation of strategic and business plans Knowledge Knowledge of modern management techniques Working knowledge of Microsoft Word, Excel etc Knowledge and proficiency in relation to financial management software Demonstrated understanding and ability to interpret legislative requirements Exposure to, or an understanding of, the dynamics and drivers of charitable organisations Essential Qualifications Tertiary qualification in Human Resources, Organisational Development, Business Management or related discipline Acquire (if not already held) and maintain current First Aid certification
General Position Information This is a permanent full-time position currently based in the State Office in Unley. J&PS Review and Acceptance Name: Job Holder Signature: Date: Name: Supervisor / Manager Signature: Date: