SA Health Job Pack Job Title Director, Technology & Infrastructure Job Number 530040 Applications Closing Date 07/02/14 Region / Division Health Service Location Department for Health and Ageing Region Central Office Adelaide CBD Classification SAES Level 1 Job Status Indicative Total Renumeration* Full time, Term Contract (temporary up to 5 yrs) To be negotiated Criminal History Assessment Applicants will be required to complete and submit a Department of Communities and Social Inclusion (DCSI) Criminal History Check. The following checks will be required for this role: No No No Child Related Employment Screening Vulnerable Person-Related Employment Screening Aged Care Sector Employment Screening Yes General Employment Probity Check Please ensure that the appropriate forms are completed and taken with you to the interview stage of the recruitment process. Further information is available on the SA Health careers website at www.health.sa.gov.au/careers - see Career Information, or by referring to the nominated contact person below. Contact Details Full name Job Title Bill Le Blanc General Manager ehealth Services Phone number 8425 1432 Email address Bill.LeBlanc@health.sa.gov.au
Guide to submitting an application Thank you for considering applying for a position within SA Health. Recruitment and Selection processes across SA Health are based on best practice and a commitment to a selection based on merit. This means treating all applications in a fair and equitable manner that aims to choose the best person for the position. A well presented, easy to read application will allow the panel to assess the information they need from your application. To give yourself the best opportunity to reach interview, the application should clearly and concisely demonstrate to the selection panel that you are suitably equipped to perform the role, and that you possess all of the stated minimum essential skills, abilities, knowledge, experience and educational qualifications (where required). The online application form to apply for this position will ask for employment history, education, qualifications and referees however to understand the position and requirements we suggest you become familiar with the attached Job and Person Specification. We request that you attach the following to your application - A covering letter of up to 2 pages introducing yourself to the selection panel and describing your skills, abilities, knowledge, qualifications and experience in relation to the position; A current Curriculum vitae/resume that includes your personal details, relevant employment history, education, training courses, qualifications and professional memberships. * Refer to http://www.sahealthcareers.com.au/information/ for further information regarding The Indicative Total Remuneration which is inclusive of Award salary, superannuation and other monetary benefits. Information for Applicants Criminal History Assessment requirements
Role Title: Director, Technology & Infrastructure Classification Code: SAES1 LHN/HN/SAAS/DHA: Department for Health and Ageing Division: ehealth Systems Directorate: Technology & Infrastructure Role reports to: General Manager, ehealth Services Role Created/ Reviewed Date: December 2013 ROLE CONTEXT Primary Objective(s) of role: ROLE DESCRIPTION > The Director Technology and Infrastructure is responsible to the General Manager, ehealth Services for establishing and aligning technology vision with business strategy and leading all aspects of the ehealth Systems technology and infrastructure development and support across the SA Health portfolio. > The Director will have responsibility and leadership within all of the following areas: application services, design costing and planning, server and network infrastructure, security and desktop/technology services. > The Director, Technology and Infrastructure will be required to lead the consolidation and standardisation of existing operational systems and technologies across SA Health to deliver efficiencies to reinvest into facilitating ongoing support of the government s health reform agenda. Direct Reports: > Senior Manager, Desktop Services > Senior Manager, Security > Senior Manager, Infrastructure Services > Senior Manager, Application Services > Senior ICT Architect Key Relationships/ Interactions: Internal > Reporting to the General Manager, ehealth Services > Management responsibility for staff within the Technology and Infrastructure directorate located across hospital and out of hospital settings throughout SA Health > Participates as a senior member of the ehealth Systems executive leadership team and may be called on to act within the General Manager, ehealth Services position > Represents SA Health as a member of the IT government wide technical group and other relevant government and/or health agencies External > Represents the state s IT health care interests on Commonwealth forums and liaises with senior Commonwealth agency representatives as required > Liaises extensively with external service providers, vendors and partners
Challenges associated with Role: Major challenges currently associated with the role include: > Deliver activation and ongoing support demands of Enterprise Patient Administration System program (EPAS) and integration with business as usual teams > Refresh of aged critical technology with limited available funding and development of an appropriate IaaS strategy > Consolidation, rationalisation and updating of supported software Applications across the enterprise > Continued evolvement of ICT security controls and user awareness to protect sensitive data Delegations: > Staff supervised: 5 Direct, 160 Indirectly > Budget: Salaries and wages: $13M Goods and services: $41M > Delegations HR Delegation Level 3 Procurement Delegation Level 2 Financial Delegation Level 2 Resilience SA Health employees persevere to achieve goals, stay calm under pressure and are open to feedback. Performance Development The incumbent will be required to participate in the organisation s Performance Review & Development Program which will include a regular review of the incumbent s performance against the responsibilities and key result areas associated with their position and a requirement to demonstrate appropriate behaviours which reflect a commitment to SA Health values and strategic directions. General Requirements: Managers and staff are required to work in accordance with the Code of Ethics for South Australian Public Sector, Policies and Procedures and legislative requirements including but not limited too: > Work Health and Safety (WHS). > Equal Employment Opportunities (including prevention of bullying, harassment and intimidation). > Keeping Them Safe Legislation (inclusive of Mandatory Notifier). > Disability Discrimination. > Code of Fair Information Practice. > Relevant Awards, Enterprise Agreements, Public Sector Act 2009, Health Care Act 2008, and the SA Health (Health Care Act) Human Resources Manual. > Relevant Australian Standards. > Duty to maintain confidentiality. > Smoke Free Workplace. > To value and respect the needs and contributions of SA Health Aboriginal staff and clients, and commit to the development of Aboriginal cultural competence across all SA Health practice and service delivery. > Applying the principles of the South Australian Government s Risk Management Policy to work as appropriate. 2 of 9
Special Conditions: > The incumbent will be required to work out of hours and some intra/interstate may be required. > Appointment is subject to a satisfactory Background Screening and National Criminal History Check obtained through the Screening and Licensing Unit, Department for Communities and Social Inclusion to be renewed every 3 years thereafter from date of issue. > Depending on work requirements the incumbent may be transferred to other locations across SA Health to perform work appropriate to classification, skills and capabilities either on a permanent or temporary basis subject to relevant provisions of the Public Sector Act 2009 for Public Sector employees. > The incumbent may be required to participate in Counter Disaster activities including attendance, as required, at training programs and exercises to develop the necessary skills required to participate in responses in the event of a disaster and/or major incident. Key Result Area and Responsibilities Key Result Areas Provide significant contribution to the development and execution of the strategic objectives of SA Health and ehealth Systems through: Major Responsibilities > conceiving, developing and executing high-level operational business plans for the directorate in collaboration with the General Manager, ehealth Services and Executive Director, ehealth Systems and other members of the ehealth Systems executive > provision of expert ehealth Systems operational advice to the General Manager, ehealth Services and Executive Director, ehealth Systems and other members of the ehealth Systems executive regarding the operational and technical environment > leading or providing high level advice to a wide range of business and ehealth Systems decision making groups. > provision of expert advice to key stakeholders on current and emerging strategic SA Health ehealth Systems operational issues and potential funding implications for business strategies. > strategic analysis and evaluation of the ehealth Systems environment to predict and position the Technology & Infrastructure directorate to meet future service wide challenges > identification and implementation of ehealth Systems operational service strategies to establish a uniform, standard and repeatable ehealth Systems operational environment across SA Health to support the effective delivery of health care services > identification, standardisation and consolidation of SA Health s ehealth Systems operational environment to achieve operational efficiencies for reinvestment into facilitating support of the Electronic Health Record > identification and resolution of ehealth Systems service wide operational issues facing the Technology & Infrastructure directorate on a frequent basis including consideration of internal and external challenges and influences > predicting and addressing ehealth Systems operational difficulties and devising operational plans and new approaches 3 of 9
Key Result Areas Responsible for the overall leadership and management of all ehealth Systems application services, technology and infrastructure, forming the hub of ehealth Systems service delivery to the hospital and out of hospital sector across SA Health: Ensuring the development and maintenance of effective relationships with key stakeholders both internal to SA Health / the wider the public service and externally, by: Develop a culture and ethos that is outcome and performance focused, optimises ICT resources and leverages the capability of the directorate to exceed strategic objectives through: Major Responsibilities > design, costing and planning establishing a fully integrated design and costing function which enables business requirements to be translated into functional deliverables and includes Business Initiative Review and Technical Design Reviews. > security including risk management function that meets agreed best practice benchmarks for SA Health, including security standards, compliance and intrusion monitoring > desktop and Technology services including lifecycle management of approximately 25,000 desktops, standards, desktop software management and asset management. > infrastructure services including standards, network services, server management, telecommunications, data storage and archiving, and the management of outsourced infrastructure service provider relationships. > application services and support including standards, development, testing, maintenance and ongoing support of approximately 1500 applications system wide > developing and maintaining effective inter-governmental relationships and relationships with the Office of the CIO (OCIO) within the Department for the Premier and Cabinet and other government departments, service providers, key organisations and stakeholders, including community groups > developing and maintaining strategic alliances and networks, both within and outside of the portfolio that assist ehealth Systems to achieve corporate and government goals and objectives. > providing high level, timely, accurate and informative advice to a range of stakeholders. > ensuring effective consultation, participation mechanisms and partnerships are developed and maintained to deliver and implement the ehealth System agenda > developing and maintaining strong working relationships and alliances within and outside of SA Health to achieve Government objectives and expectations. > ensure appropriate operational policies and procedures are implemented consistent with agreed ICT governance policies > ensuring the highest standards of recruitment, development, performance management, succession planning and health and safety are maintained consistent with public sector standards > continuous improvement to operational policy, process and execution > sound performance management of external service providers > sound branch financial planning, controlling, and reporting and resource management > implementation of agreed performance indicators and of quantitative and qualitative monitoring and reporting on service delivery. 4 of 9
Knowledge, Skills and Experience ESSENTIAL MINIMUM REQUIREMENTS Educational/Vocational Qualifications > Relevant postgraduate qualification in management or information technology related field. Personal Abilities/Aptitudes/Skills: > Proven significant ability to prioritise, plan, implement and review operations at an ICT enterprise level taking into account business, political, financial and strategic issues > Demonstrated highly effective interpersonal, written and verbal communication skills to articulate and present complex concepts clearly and concisely to diverse clients, prepare high-level documents and successfully negotiate effective outcomes > Proven significant ability to work within broad organisational directions under sustained pressure, to lead and manage teams, and determine and balance priorities to achieve objectives > Demonstrated ability to analyse and conceptualise complex and sensitive issues, and formulate and execute innovative and appropriate solutions within budget > Demonstrated experience in leading a complex ICT environment containing multiple external service providers > Ability to manage to the spirit and principles of the Premier s safety Commitment and the legislative requirements of the Occupational Health, Safety and Welfare Act 1986, utilising AS/NZS ISO 31000 Risk Management Principles and Guidelines, or to an equivalent set of standards. Experience > Proven experience in managing a multi-million dollar ICT operations budget within a large, complex organisation > Proven extensive experience in providing high-level leadership in the provision of an ICT operations in a large, complex organisation > Proven experience at an executive level in the provision of ICT operational service wide planning, including translating complex technical objectives into business plans with measurable outcomes > Proven experience as a strategic and influential leader to support complex technical and operational change in a large, complex organisation > Proven significant experience in leading or undertaking investigations and analyses of complex and contentious ICT operational issues, including the preparation of reports with service wide recommendations > Proven significant experience in leading and influencing the delivery of high level customer focused services Knowledge > Demonstrated detailed knowledge of ICT enterprise systems and services > Demonstrated knowledge of change management practices and processes in a large, complex organisation 5 of 9
South Australian Executive Service (SAES) Core Competencies The South Australian Executive Service (SAES) competency framework forms the DNA of leadership within the public sector. The framework provides the mechanism by which the SAES links the attraction, recruitment, development, performance assessment and retention of executives to a consistent and robust set of competencies that articulate the specific behaviours required to achieve optimum performance levels. The use of the competency framework enables executives to measure performance and manage succession, building executive strength and talent in public sector positions. The core competencies of the SAES framework require executives to be able to: Shape Strategic Thinking and Change Achieve Results Drive Business Excellence Forge Relationships and Engages Others Exemplify Personal Drive and Professionalism Skills for the Information Age (SFIA) Competency Framework Professional & Technical Skills: Professional Skill Code Level Skill Requirement Consultancy CNSL 7 Takes responsibility for a significant consultancy business, including business development, sales to major clients, account management and managing the delivery of consultancy services over a wide range of topics, including the role of IT in the business. IT Management Technical specialism Enterprise architecture ITMG 7 TECH 7 STPL 7 Sets strategy for management of resources, including corporate telecommunications functions, and promotes the opportunities that technology presents to the employing organisation, including the feasibility of change and its likely impact upon the business. Authorises allocation of resources for the planning, development and delivery of all information systems services and products. Responsible for IT governance (the rules and regulations under which an IT department functions and the mechanisms put in place to ensure compliance with those rules and regulations). Authorises organisational policies governing the conduct of management of change initiatives and standards of professional conduct. Maintains an overview of the contribution of programmes to organisational success. Inspires creativity and flexibility in the management and application of IT. Sets strategy for monitoring and managing the performance of ITrelated systems and services, in respect of their contribution to business performance and benefits to the business. Provides organisational leadership and guidelines to promote the development and exploitation of technical knowledge in the organisation. Directs the creation and review of an enterprise capability strategy to support the strategic requirements of the business. Identifies the business benefits of alternative strategies. Directs development of enterprise-wide architecture and processes which ensure that the strategic application of change is embedded in the management of the organisation. Ensures compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards and practices. 6 of 9
Business Skills: Skill Level Description Autonomy 7 Influence 7 Complexity 7 Business skills 7 Has authority and responsibility for all aspects of a significant area of work, including policy formation and application. Is fully accountable for actions taken and decisions made, both by self and subordinates. Makes decisions critical to organisational success. Influences developments within the IT industry at the highest levels. Advances the knowledge and/or exploitation of IT within one or more organisations. Develops long-term strategic relationships with customers and industry leaders. Leads on the formulation and application of strategy. Applies the highest level of management and leadership skills. Has a deep understanding of the IT industry and the implications of emerging technologies for the wider business environment. Has a full range of strategic management and leadership skills. Understands, explains and presents complex technical ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled with equivalent knowledge of the activities of those businesses and other organisations that use and exploit IT. Communicates the potential impact of emerging technologies on organisations and individuals and analyses the risks of using or not using such technologies. Assesses the impact of legislation, and actively promotes compliance. Takes the initiative to keep both own and subordinates skills up to date and to maintain an awareness of developments in IT in own area(s) of expertise. 7 of 9
Organisational Context Organisational Overview: Our mission at SA Health is to lead and deliver a comprehensive and sustainable health system that aims to ensure healthier, longer and better lives for all South Australians. We will achieve our objectives by strengthening primary health care, enhancing hospital care, reforming mental health care and improving the health of Aboriginal people. SA Health is committed to a health system that produces positive health outcomes by focusing on health promotion, illness prevention and early intervention. We will work with other government agencies and the community to address the environmental, socioeconomic, biological and behavioural determinants of health, and to achieve equitable health outcomes for all South Australians Our Legal Entities: SA Health is the brand name for the health portfolio of services and agencies responsible to the Minister for Health and Ageing and the Minister for Mental Health and Substance Abuse. The legal entities include but are not limited to Department for Health and Ageing, Central Adelaide Local Health Network, Northern Adelaide Local Health Network, Southern Adelaide Local Health Network, Women s and Children s Health Network, Country Health SA Local Health Network and SA Ambulance Service. SA Health Challenges: The health system is facing the challenges of an ageing population, increased incidence of chronic disease, workforce shortages, and ageing infrastructure. The SA Health Care Plan has been developed to meet these challenges and ensure South Australian s have access to the best available health care in hospitals, health care centres and through GPs and other providers. Department for Health and Ageing: The Department for Health and Ageing assists the Minister for Health and Ageing and Minister for Mental Health and Substance Abuse to set the policy framework and strategic directions for SA Health. The Department supports the delivery of public health services, formulates health policy, facilitates public and consumer consultation on health issues, and monitors the performance of South Australia s health system by providing timely advice, research and administrative support. ehealth Systems Division Our Mission at ehealth Systems is to provide and maintain a robust ICT environment supporting the full spectrum of SA Health s business and develop a fully integrated statewide electronic health record, to improve the quality and safety of health care in SA by connecting hospitals, health professionals and the community throughout the state. Our vision at ehealth Systems is to provide the right information, to the right person, at the right time, in the right place. ehealth Systems has 6 key directorates: Business Services Customer Service Delivery Customer Engagement Program Services Technology & Infrastructure National ehealth Reform Provides internal support to ehealth Systems including financial management, human resources and corporate support. Comprises the Service Delivery team and ehealth Systems Service Desk functions, who are responsible for end-to-end IT service delivery across the Health Portfolio. Provides the primary customer interface between SA Health business units and ehealth Systems. Manages and delivers all ehealth Systems projects as approved by the ehealth Systems Steering Committee. Technology and Infrastructure provides technical support and delivery for SA Health and manages, supports and maintains the live IT environment across SA Health Sets, defines and aligns IT strategy and standards to the goals and objectives of SA Health and provides independent governance and risk management to ehealth Systems. 8 of 9
Values SA Health Values The values of SA Health are used to indicate the type of conduct required by our employees and the conduct that our customers can expect from our health service: > We are committed to the values of integrity, respect and accountability. > We value care, excellence, innovation, creativity, leadership and equity in health care provision and health outcomes. > We demonstrate our values in our interactions with others in SA Health, the community, and those for whom we care. ehealth Systems Values > Empowerment: Employees are trusted, we encourage Empowerment and Ownership > Customer Service: Customers will experience a high quality service each and every time > Innovation: We strive for excellence through Innovation > One Team: Business units operate collaboratively to achieve the goal of 'One Team > Respect & Accountability: We respect each other at all times, we acknowledge differences and welcome diversity Code of Ethics The Code of Ethics for the South Australian Public Sector provides an ethical framework for the public sector and applies to all public service employees: > Democratic Values - Helping the government, under the law to serve the people of South Australia. > Service, Respect and Courtesy - Serving the people of South Australia. > Honesty and Integrity - Acting at all times in such a way as to uphold the public trust. > Accountability - Holding ourselves accountable for everything we do. > Professional Conduct Standards - Exhibiting the highest standards of professional conduct. The Code recognises that some public sector employees are also bound by codes of conduct relevant to their profession. Approvals Role Description Approval I acknowledge that the role I currently occupy has the delegated authority to authorise this document. Name: Signature: Role Title: Date: Role Acceptance Incumbent Acceptance I have read and understand the responsibilities associated with role, the role and organisational context and the values of SA Health as described within this document. Name: Signature: Date: 9 of 9