TEAM LEADER LEVEL 3 TALENT DEVELOPMENT PROGRAMME

DEVELOPING YOUR TALENT At 3aaa Apprenticeships we have developed our unique management talent development programme to allow you to develop management talent within your business. We put a key focus on providing a clear structured progression route for your talent to give them the opportunity to develop and flourish both as an individual and as an asset to your business. With only one in five managers being trained in Management we have collaborated with the Chartered Management Institute (CMI) to build our Pathway to Management Programme to embed managerial skill sets at key stages of staff development. PROGRAMME OVERVIEW Welcome to the 12-15-month, Level 3 First Line Manager Programme. During this programme your staff will receive training across a number of areas of management development, including a number of face to face training sessions covering all elements of first line management. Training will cover topics including: Business Culture, You the Manager, Leadership Styles, Communicating and Interpersonal Skills, Finance and Risk, Performance Management, Critical Thinking, Coaching and Mentoring and a Business Improvement Project. This programme will develop your managers knowledge, skills and behaviours across all elements of management development and will support them becoming more effective in their role. In addition to the training received during the programme, there will be regular visits from a 3aaa workplace coach. The coach will support your learners to embed the knowledge they gain during their training sessions, and develop their skills and behaviours to ensure they reach their potential. PROFESSIONAL QUALIFICATION 3aaa are industry leading in their approach to developing management talent, having been awarded Grade 1 Outstanding by Ofsted. Our partnership with the Chartered Management Institute allows us to offer CMI Management Diploma and Degree qualification to our Levy clients. With complimentary membership to CMI, your managers have access to class leading industrydriven resources enabling them to benefit from complimentary mentoring, networking, and gain access to an exclusive Career Development Centre.

Management Role Your Managers will learn and be competent in: Professional Recognition with CMI First Line Manager Developed for supervisors and first line managers who have operational responsibility giving junior managers the communication and motivational skills needed to help improve operational efficiency. Supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources. Delivering business plans, resolving problems, and building relationships. Affiliate Middle Manager Designed for middle managers as well as those aspiring to senior management and Chartered Manager status who want to develop key skills such as managing resources, recruitment, and information management. Inputting to strategic planning, creating and delivering business plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, supporting people through coaching & mentoring. Member Senior Manager The Chartered Manager Degree Apprenticeship offers the triple guarantee of a quality degree, on-the-job experience and a professional pathway for future development. Managers who complete the programme will earn a degree in management and business and become a Chartered Manager. Taking responsibility for people, projects and business plans to deliver long term organisational success with the expectation that they will deliver impact, behave ethically and demonstrate their commitment to continual learning and development. Chartered Member

PROGRAMME DETAILS This programme is made up of a number of modules. Principles of Management and Leadership Understand how organisations operate Understand the management role Understand the application of management and leadership approaches Understand the knowledge, skills and behaviours to be an effective manager Managing a Team to Achieve Results Understand the role and purpose of teams Be able to recognise the characteristics of a high performing team Know how to lead, communicate with and motivate a high performing team Know how to respond to challenges when managing a team proactively Building Stakeholder Relationships using Effective Communication Know the purpose of building stakeholder relationships Understand different channels and types of communication used to build relationships with stakeholders Know how to respond to barriers when communicating with stakeholders Know how to use stakeholder communication Contributing to the Delivery of a Project Understand the role and purpose of projects in an organisation Understand how projects are developed Know how to deliver a project Know how to monitor progress to ensure successful project delivery Managing Daily Activities to Achieve Results Understand the purpose of daily work activities in the context of an organisation Understand how to prioritise and set objectives for daily work activities Know how to organise and allocate work Understand how to monitor outcomes and respond to problems

Managing Budgets and Resources Understand the importance of managing resources in own area of responsibility Understand the use of budgets in an organisation Understand how to manage costs within a budget Know how to monitor and control a budget in own area of responsibility Managing Data and Information Understand the reasons for collecting data and information Know the types and use of data and information used by organisations Know how to manage data and information Know how to interpret data and information and communicate findings Managing Own Personal and Professional Development Understand the benefits of personal and professional development Understand how personal and professional development is informed Know how to identify opportunities for personal and professional development Know how to create and monitor a personal and professional development plan

DELIVERY OVERVIEW Learning Content Duration Progress example Induction Session Overview and Introduction to programme 1 Session 5% Training Principles of Management and Leadership 1 Session 10% Coach visit Review of initial understanding of pre-reading content and a development plan put in place to support development areas. Line Manager discussion about progress and any additional support required 2 hours Training Managing a Team to Achieve Results 1 Session 15% Coach visit Review of knowledge gained and tasks set during previous training session. Professional discussion about evidencing how you are embedding your learning required. Line Manager discussion about progress and any additional support 2 hours 20% Training Building Stakeholder Relationships using Effective Communication 1 Session 25% Coach visit Review of knowledge gained and tasks set during previous training session. Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required. 2 hours 30% Training Coach visit Contributing to the Delivery of a Project Review of knowledge gained and tasks set during previous training session. Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required 1 Session 35% 2 hours 40%

Learning Content Duration Progress example Training Coach visit Managing Daily Activities to Achieve Results Review of knowledge gained and tasks set during previous training session. Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required. 1 Session 45% 2 hours 50% Training Managing Budgets and Resources 1 Session 55% Coach visit Review of knowledge gained and tasks set during previous training session Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required. 2 hours 60% Training Managing Data and Information 1 Session 65% Coach visit Training Review of knowledge gained and tasks set during previous training session Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required. Managing Own Personal and Professional Development 2 hours 70% 1 Session 75% Coach visit Review of knowledge gained and tasks set during previous training session. Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required. 2 hours 80% Coach visit Review of your readiness for end point assessment and portfolio of evidence. Meeting will involve you, your Line Manager and 3aaa. 4 hours 95% End Point Assessment Review of portfolio and professional discussions. 1 Session 100%

20% OFF-THE-JOB TRAINING With our support, we will help you monitor the required off-the-job training that must amount to 20% of the contracted employment hours across the whole programme. The table below sets out the activity types that we will build into the individual learning plan for each participant including regular work shadowing, learning coach visits and weekly performance reflection. The individual learning plan will be adapted to meet your learning and development requirements, job role and your company training strategy. Activity Classroom sessions/ Lectures Workshops and masterclasses Simulation exercises Online learning Shadowing Coaching Industry visits Writing assessments / assignments workbooks Practical training / Training in the workplace directly relevant to the standard (E.g.: IT training, soft skills) Numeracy and literacy training required to perform the job Preparing for professional discussion Gathering evidence for portfolio of evidence Reflection Logs Conferences Special Projects Continuous Professional Development Peer to Peer Support Research Revision for exams and EPA Talent coaching External resources Sector/Industry reading Examples of valid off-the-job training Block or day release Interactive workshops involving employers Business models and gaming On line training modules and support materials In work or new departments/locations Support from line managers / colleagues Within sector or outside of the work roles Short exercises or long project reports Any training support delivered in the workplace or with other external training suppliers English and Maths related to the job role In support of portfolio work or job related Recording learning and training Recording all learning that has taken place on a monthly / quarterly basis or as required Job or sector related Projects related to the job or to the testing of the programme Any activity related to the job that develops new skills/knowledge Discussions / joint working with colleagues Background working to improve knowledge Preparation for ongoing or end point assessment

ASSESSMENT This programme is made up of two main types of assessments; on-programme assessment and end point assessment. The on-programme assessment will involve employer and training provider. It will involve the development of a portfolio demonstrating learning and development activities with their application in the workplace. The ongoing assessment is through evidence of 360-degree feedback within the ongoing development of the portfolio. The end point assessment consists of a range of different assessment tools including: Test of knowledge using scenarios with questions Competency-based interview Assessment of portfolio of evidence Professional discussion relating to CPD activity

ASSESSMENT GATEWAY On-Programme Assessment Regular assessment (involving employer and training provider) Development of a portfolio demonstrating learning and development activities with their application in the workplace. Through evidence of 360-degree feedback within the ongoing development portfolio. Successful completion of management diploma L3 or equivalent knowledge building activity (if used) Gateway to End Point Assessment: Employer and Training Provider agree the apprentice meets the requirements of the Standard End Point Assessment: Involving a range of assessment tools: Test of knowledge using scenarios with questions Competencybased interview Assessment of portfolio of evidence Professional discussion relating to CPD activity Successful individuals gain: An industry designed apprenticeship An industry recognised management diploma Level 3 (if used) Option for professional registration with relevant professional body

ENTRY CRITERIA To enrol participants onto the Team Leader Level 3 Programme, they must: Have been a resident in the UK/EEA/EU for the last 3 years Have Level 1 English and Maths equivalent Be able to meet the programme modules through their job role QUESTION AND ANSWER Who Are 3aaa? Aspire Achieve Advance (3aaa) are the largest privately-owned Apprenticeship training provider in the UK. With OFSTED Grade 1 Outstanding, and 40 locations across the country, we provide outstanding training to work-placed learners on a national scale, with a local customer service. How Many Hours Of Study Will It Take? We are proposing approximately 7 workshops during the year with Masterclasses from experts in their field. This will be supported with some targeted workplace activities which will not be disruptive to day to day working. How Much Time Will Participants Have Out Of The Office? There will be approximately 7 days during the year where participants will be out of the workplace on training sessions. Can Participants Press Pause On Their Programme And Pick It Up Later? This is possible and will need to be agreed with the you and the learner during the programme. The Learning Coach or your Account Manager will be able to give you more information on this if and when required. Where Will Face To Face Learning Take Place? This will be arranged either at the learner s workplace or, if we have a group of colleagues, in a shared learning environment. Further information about delivery locations will be communicated out to participants as the programme begins. Can Participants Start This Programme If They Don t Manage People? Yes they can.

For more information about our Pathway to Management Programme and how it can benefit your business and your managers, contact our dedicated Management Team today: 0330 124 3224 apprenticeshiplevy@3aaa.co.uk apprenticeshipslevy.com

LEVEL 5 Operations Manager Talent Development Programme 1

Contents Programme Overview Management Pathway Job Roles / Learning Approach Modules Learner Journey 20% off-the-job Training Assessment The Future of Training Provision What next? 1 2 3 4 6-7 8 9 10 11

Developing Your Talent At 3aaa Apprenticeships we have developed our unique management talent development programmes to allow you to develop management talent within your business. We put a key focus on providing a clear structured progression route for your talent to give them the opportunity to develop and flourish both as an individual and as an asset to your business. With only one in five managers being trained in Management we have collaborated with the Chartered Management Institute (CMI) to build our Pathway to Management Programme to embed managerial skill sets at key stages of staff development. 4

Programme Overview Welcome to the 15 month, Level 5 Operations Manager Programme. This programme is designed to equip participants with the key skills needed to manage resources, recruitment and information management and will allow managers to become more effective in their roles. During the programme, participants will cover a variety of topics, allowing them to contribute to, and create, strategic plans alongside the creation and development of business plans which will be integral to the business progression. Participants will also learn to manage projects, lead and manage teams, manage change, talent management and support others through different coaching methods. We have worked with employers to develop an innovative and exciting programme which will benefit both your manager, and the business. Duration Qualification 3aaa are industry leading in their approach to developing management talent, having been awarded Grade 1 Outstanding by Ofsted. Our Operations Manager programme is a nationally recognised qualification in industry. Participant may also be offered a further opportunity, depending on the pathway agreement, to achieve an ILM (Institute of Leadership and Management) Level 5 Diploma for Leaders and Managers or a CMI (Chartered Management Institute) Level 5 Diploma in Management and Leadership. 3aaa has mapped the content of the Operations Manager Standard to this qualification so that only one portfolio of evidence will be required to gain both qualifications. With complimentary membership to CMI, managers have access to class leading industry driven resources enabling them to benefit from complimentary mentoring, networking, and access to an exclusive Career Development Centre. Awarding Body Partners Typically this apprenticeship will take 15 months. Entry Requirements Have been a resident in the UK/ EEA/EU for the last 3 years. Have Level 2 English and Maths or equivalent. Be able to meet the programme modules through their job role. Qualification Level Level 5 Operations Manager - Level 5 Overview 1

Management Pathway Our Pathway to Management programmes have been designed to develop your managers throughout their leadership careers with progression programmes available across the leadership functions within your business. Success on the Operations Manager Level 5 programme could lead to progression on to: Level 3 Team Leader Level 5 Operations Manager Level 6 Chartered Manager Management Role Your Managers will learn and be competent in: Recognition with CMI First Line Manager Developed for supervisors and first line managers who have operational responsibility giving junior managers the communication and motivational skills needed to help improve operational efficiency. Supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources. Delivering business plans, resolving problems, and building relationships. Affiliate Middle Manager Designed for middle managers as well as those aspiring to senior management and Chartered Manager status who want to develop key skills such as managing resources, recruitment, and information management. Inputting to strategic planning, creating and delivering business plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, supporting people through coaching & mentoring. Member Senior Manager The Chartered Manager Degree Apprenticeship offers the triple guarantee of a quality degree, on-the-job experience and a professional pathway for future development. Managers who complete the programme will earn a degree in management and business and become a Chartered Manager. Taking responsibility for people, projects and business plans to deliver long term organisational success with the expectation that they will deliver impact, behave ethically and demonstrate their commitment to continual learning and development. Chartered Member 2 Management Pathway Operations Manager - Level 5

Typical Job Roles These are just a few typical job roles that would fit our Operations Manager programme: Regional Manager Divisional Manager Department Manager Specialist Manager Service Manager Operations Manager Blended Learning There will be a blended learning approach to the training provided during this programme. This will be a combination of the following: Delivery Session Masterclass Virtual Learning Environment Workplace Coach Visit There will be face to face contact through delivery workshops and coaching sessions. Industry experts will deliver sectorspecific leadership and management masterclasses. Each participant will have individual access to a bespoke virtual learning environment to access additional learning material. A workplace coach will visit each participant on a regular basis to support them in the workplace. Operations Manager - Level 5 Jobs Roles / Learning Approach 3

Modules Our Level 5 Operations Manager programme gives your employees the skill knowledge and on the job training to make them a highly valued member of the team. Here are the modules in further detail: Module 1 Principles of Operational Leadership and Management in an Organisational Context This module covers the principles of operational leadership and management in an organisational context. Learners will develop an understanding of the skills and behaviours required to be effective in a management and leadership role. Module 3 Managing Stakeholder Relationships This module includes managing stakeholder relationships, where learners will understand the different types and value of stakeholder relationships. They ll then start to understand the frameworks for stakeholder management and then know how to manage stakeholder relationships. Learners will then know the methods for measuring the impact of stakeholder engagement on organisational performance. Module 5 Managing Change This module works on managing change. Learners will be able to understand the reasons for change in organisations, understand approaches to change management and understand how to initiate, plan and manage change in an organisation. Module 2 Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success Learners will work on developing, managing and leading individuals and teams to achieve success. Learners will start to understand approaches to developing, managing and leading teams, and then understand approaches to achieving a balance of skills and experience within teams. Module 4 Managing Projects to Achieve Results In this module learners take on managing projects to achieve results. They will understand the role of projects in delivering organisational strategy and then understand processes for initiating, planning and managing projects. They ll then be able to understand the factors which contribute to effective project management. Module 6 Creating and Delivering Operational Plans Creating and delivering operational plans is the subject of this module, where learners will start to understand the principles of operational planning in an organisation. They ll learn how to create an operational plan that s in line with organisational objectives, know how to manage and lead the delivery of an operational plan and know how to monitor and measure the outcome of operational planning. Module 7 Managing Finance This module covers managing finance with learners learning to understand finance within organisations and how to set and manage budgets. Module 8 Using Reflective Practice to Inform Personal and Professional Development This module focuses on using reflective practice to inform personal and professional development. Learners will be taught how to understand the value of reflective practice to inform personal and professional development. 4 Modules Operations Manager - Level 5

Learner Journey Each programme is designed to accommodate the needs of the learner, their job role and the business so the delivery schedule will reflect this. However, as an example of a learner journey throughout this programme, we have shown a demonstrative timetable below: 2 hours 2 hours Coach Visit Review of initial understanding of pre-reading content and a development plan put in place to support development areas. Line Manager discussion about progress and any additional support required. Coach Visit Review of knowledge gained and tasks set during previous training session. Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required. 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Training Training Training Training Training Principles of Operational Leadership and Management in an Organisational Context Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success Managing Stakeholder Relationships 1 session Managing Projects to Achieve Results 1 session Managing Change 1 session 1 session 1 session 6 Learner Journey Operations Manager - Level 5

2 hours Coach Visit Review of knowledge gained and tasks set during previous training session. Professional discussion about evidencing how you are embedding your learning. Line Manager discussion about progress and any additional support required. End Point Assessment Test of knowledge using scenarios with questions. Competency-based interview. Assessment of portfolio evidence. Professional discussion relating to CPD activity. 55% 60% 65% 70% 75% 80-100% End-Point Assessment Complete Training Training Training Creating and Delivering Operational Plans 1 session Managing Finance 1 session Using Reflective Practice to Inform Personal and Professional Development Operations Manager Apprenticeship Certificate Awarded 1 session Operations Manager - Level 5 Learner Journey 7

20% off-the-job Training Our programme design facilitates off-the-job learning so we can support you to confidently evidence the 20% off-the-job training which needs to be completed within working hours. For more information, please contact us on: 0844 504 3174 Activity Examples of valid off-the-job training Classroom sessions / Lectures Block or day release Workshops and masterclasses Interactive workshops involving employers Simulation exercises Online learning Shadowing Coaching Industry visits Business models and gaming Online training modules and support materials In work or new departments / locations Support from Line Managers / colleagues Within sector or outside of the work roles Writing assessments / assignments workbooks Numeracy and literacy training required to perform the job Preparing for professional discussion Short exercises or long project reports English and Maths related to the job role In support of portfolio work or job related Gathering evidence for portfolio of evidence Recording learning and training *Please note - These are just some of the examples of 20% off-the-job training, to discuss further please contact us on 0844 504 3174 8 20% off-the-job Training Operations Manager - Level 5

Assessment This programme is made up of two main types of assessments; on-programme assessment and end point assessment. The on-programme assessment will involve employer and training provider. It will involve the development of a portfolio demonstrating learning and development activities with their application in the workplace. The ongoing assessment is through evidence of 360-degree feedback within the ongoing development of the portfolio. Regular assessment (involving employer and training provider). An industry designed apprenticeship. An industry recognised management Level 5 qualification (if used). Option for professional registration with relevant professional body. Development of a portfolio demonstrating learning and development activities with their application in the workplace. Through evidence of 360-degree feedback within the ongoing development portfolio. Successful Individuals gain Assessment Gateway On-Programme Assessment Successful completion of management Level 5 or equivalent knowledge building activity (if used). Involving a range of assessment tools: Test of knowledge using scenarios with questions. Competency-based interview. Assessment of portfolio of evidence. Professional discussion relating to CPD activity. End Point Assessment Gateway to End Point Assessment Employer and Training Provider agree the apprentice meets the requirements of the Standard. Delivering End Point Assessments 3aaa Apprenticeships has partnered with a number of registered end point assessment organisations. However, if you don t feel our existing partnerships are the most applicable, we will work with you to identify the right end point assessment organisation that supports both the business, the apprentice and the job role, giving you the confidence that the training and qualification are best suited to your objectives. Operations Manager - Level 5 Assessment 9

The Future of Training Provision At 3aaa Apprenticeships, we ensure quality is at the heart of everything we do. Our training and assessment is quality assured by Ofsted. We were the first Training Provider to be graded 'Outstanding' across all areas on first inspection. A Career path from 3aaa 3aaa Apprenticeship programmes are designed with career pathways, from GCSE level right up to attaining a degree. We aim to give employees fundamental skills that allow high performers to progress in multiple directions depending on their career aspirations and development opportunities in your business. Degree Apprenticeships GCSE Level GCSE Level A Level 1st Year Degree 2nd Year Degree 3rd Year Degree Masters Traineeship Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Operations Manager - Level 5 10 About 3aaa Operations Manager - Level 5

What next? Our Pathway to Management programmes have been designed to develop your managers throughout their leadership careers with progression programmes available across the leadership functions within your business. Speak to one of us today to find out more: Call 0844 504 3174 Email enquiries@3aaa.co.uk Website 3aaa.co.uk 11