Recovery Plan Following Severe Weather Disruption

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1 Recovery Plan Following Severe Weather Disruption We have had a note from XPO Logistics following the severe weather last week. Please see the below for any information which may have affected you or your orders: Following on from this afternoon s network update meeting we can confirm that the recovery plan is making good progress and a number of our depots and partner operations are well on their way to being back on track We are still experiencing issues due to the back log in some depots. Motherwell, Rochester, Gloucester, Taunton and our Partners in South Wales all have a high volume of held over freight which they are endeavouring to clear but anticipate it will still be a few days until they are up to date completely Although we are now accepting freight for all depots there is a significant uplift in volume and therefore we cannot guarantee to deliver or normal service until the middle of the week. We do appreciate your co-operation and understanding and if there are any significantly urgent orders, then please communicate this to your account handler. We will be running extra trunk vehicles throughout this evening and tomorrow morning to help clear the back log and return to business as usual as quickly as possible. As in previous updates we understand that communication is going to play a key part of our recovery process and will provide a further update tomorrow morning.

2 In the meantime if you have any queries please do not hesitate to contact your Account Handler or Key Account Manager. Adverse Weather Conditions Notice from SNF Due to the widespread adverse weather conditions in the UK our logistics partner XPO have advised that there may be delays to deliveries. Driver safety is paramount and whilst the XPO depots are working through the challenges vehicles will only be dispatched from depots if safe to do so. Please contact Customer Services on if you have any concerns. Thank you for your understanding and we hope all our customers stay safe.

3 SNF announce Q1, 2018 Price Increase

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5 SNF move to new offices.. Following the outsourcing of the companies warehousing and logistics function to XPO, the company have sought to move to a new sales and technical centre in Wakefield some 10 minutes from the existing premises. The office will boast state of the art meeting and conferencing facilities as well as a purpose built laboratory that will provide the company with even greater capacity to support our efforts in supporting our existing customer base whilst growing our market share in the UK and Ireland.

6 SNF Christmas & New Year Closure Arrangements 2017 We are aware that the lead up to Christmas can become increasingly demanding, so to help keep your orders in check we ve created a list here to inform you of our closure dates over the festive period.

7 The SNF office will close at on Friday 22 nd December 2017 and reopen at 08.30am on Tuesday 2 nd January The last time and date for receipt of orders for standard pallet deliveries prior to the Christmas break will be on Monday 18 th December The last date for receipt of purchase orders for bulk powder & emulsion deliveries will be on 14 th December The last date for the Hiab delivery will be Thursday 21 st December 2017 and the first delivery date in the New Year will be Friday 5 th January The first date for the pallet deliveries in the New Year will be 2 nd January Thank you for your continued business in May we take this opportunity to wish all of our customers and their families a Happy Christmas and a prosperous and healthy year milestone for SNF employee! Teamwork, accountability and respect are among some of our Core Values here at

8 SNF. That s why we enjoy celebrating our team and continue to praise them when they are excellent. Last month saw one employee reach a landmark milestone when Ian Worthington achieved 25 years in service. Ian from Bolton, who joined OCI as it was first known in October 1992 following a period working underground as a coal miner, has enjoyed numerous roles with the business and is currently employed as our Engineering Sales Manager. Everyone at SNF would like to take this opportunity to say hearty congratulations to Ian on his outstanding achievement. Ian is pictured here with Graham Lockwood, Engineering Manager.

9 SNF are exhibiting at the SCS Formulate event SNF are exhibiting at the SCS Formulate event next week in Ricoh Arena, Coventry. The event is the largest of its kind in the UK focusing on raw materials, ingredients and formulation services for personal care and cosmetic products. Through our wide range of speciality polymers, we deliver product expertise and innovation which helps our customers create success in their particular area of industry. Our cosmetic polymers, under the FLOCARE trademark, provide a variety of main benefits such as thickening, conditioning & suspending effects. The polymers also have various sensorial secondary benefits like a rich feel, glossy texture and freshness. To find out more about us and what we can do in this area, come and see us at Stand 101 on the 14-15th November at the SCS Formulate event! You can still register to attend here.

10 SNF (UK) Ltd Welcomes New Starter! We re delighted to announce Liam Senior has joined the SNF (UK) Ltd team as a trainee laboratory technician. Liam s role involves working full time in a laboratory environment with sponsored higher educational studies. Liam will be studying for a BSc in Chemistry. Liam will become an integral part of the Technical Team, who provide industry leading support and service to ensure our broad range of polymers and antifoams are being used as efficiently as possible. To that end the primary function of the role will be to provide laboratory support to the Laboratory Technician and Technical Sales Representatives for a wide variety of end uses and applications

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12 What is Polyacrylamide? Polyacrylamide, or PAM, is an organic polymer formed from acrylamide subunits. Initially, it is produced with a simple, repeating, linear chain structure, but can be modified to form highly structured, branched and cross-linked variants. It has many uses throughout a wide range of industrial processes, but one of the main purposes is in the separation of solids/liquids in the municipal and industrial waste water sectors. As part of the manufacturing process, the ionic characteristics of the polymer can be manipulated to achieve varying degrees of anionic (negative charge) or cationic (positive charge) qualities and non-ionic (minimal charge), which is a key factor during the polymer selection process. The nature of the sludge/effluent to be treated is the driving force behind the initial charge selection (positive or negative) and the individual characteristics of the sludge determine the ionic charge required (high or low cationicity/anionicity). As a basic rule of thumb, municipal waste (primary sludge, SAS and digested sludge) requires a cationic polymer system and industrial effluents (tanneries, aggregate washing and metal finishing) require an anionic treatment. HOWEVER, THERE ARE EXCEPTIONS TO THIS RULE AND ASSUMPTIONS SHOULD NOT BE MADE! Polymers, both anionic and cationic, work by a process called flocculation. A required polymer is made into a solution with potable water in a suitable blending tank or vessel at the desired concentration and this is added to the colloidal matrix. As the polymer solution mixes with the effluent, it binds the small particulates together to form larger masses, or flocs, which then readily precipitate out of the solution by gravity to leave a clear supernatant. This thickened material can then be processed via a dewatering system, such as a centrifuge, to produce a de-watered, dry cake which is easier/cheaper to transport and dispose of by the desired method.

13 By using a polymer treatment, companies can achieve much faster separation of solids/liquids allowing greater throughput of treated effluent and to meet the requirements of local authorities, such as quality of the supernatant/waste water prior to discharge to sewers or other water courses. The molecular weight, or length of chain, of the polymer also plays a part in product selection. The higher the molecular weight, the more viscous the polymer solution and the better the shear resistance critical for applications such as centrifuges where strong mixing forces can cause low molecular weight polymers to break down and become ineffective. SNF is the world s leading polyacrylamide manufacturer, supplying a range of flocculants and coagulants for Industrial & Municipal Wastewater treatment and can be supplied in powder, emulsion or block forms depending on the type of make-up kit available or customer preferences. For advice on which would be right for you, please Contact Us SNF attending annual Veolia Water Conference Members of the SNF (UK) Ltd team will be attending the annual Veolia Water conference on the 2 nd and 3 rd of October 2017 at the companies Seafield WwTw in

14 Edinburgh, Scotland. As part of Veolia s ongoing commitment to Health & Safety the conference will focus on innovation, systems or products that reduce the H&S risk on the companies site. As part of SNF s commitment to Health & Safety the company are delighted to support the event.