Store Systems. JDA Software: Effectively Executing Corporate Strategies at the Store Level While Driving Service, Sales and Profits

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1 Store Systems JDA Software: Effectively Executing Corporate Strategies at the Store Level While Driving Service, Sales and Profits Retailers worldwide are striving to optimize people, processes and technologies to achieve peak performance.

2 Real Results Sample of JDA s Store Systems Customers Why do more than 22,000 retail stores worldwide rely on JDA Software to deliver store systems value? Real Results. Fast. JDA Software helps the world s leading retailers in over 20 countries achieve tangible benefits through integrated store systems. Here are some of the real results that our customers have achieved with JDA s Store Systems solution*: Selling Increased customer throughput and reduced wait times/lost sales with percent faster checkout due to fewer cashier keystrokes Increased conversion rate or sales-per-square-foot for multiple store departments Reduced POS training time from 3 hours to 20 minutes Clienteling Serviced more customers faster with reduced number of lanes, increasing loyalty Boosted associate productivity and on-floor availability by enabling associates to handle typically back-office activities on the sales floor Improved service and conversion rates by generating accurate labor forecasts, ensuring that the right associates were on the selling floor at the right time Inventory Management Ensured timely, precise inventory balances by posting transactions directly to enterprise inventory systems in real time Confirmed accurate pricing, meeting consumer expectations and avoiding lost sales while complying with government weights/measures requirements Accelerated sales, floor merchandise placement, accuracy and loss prevention with detailed inventory receiving support Cash Management Streamlined closing from 1.5 hour process to minutes, decreasing labor costs Decreased fraud and increased margin with centralized return validation Dramatically reduced cashier error for fewer markdown expenses and better margins ABC Carpet & Home, Inc. Al Azizia-Panda United, Inc. Almacenes Exito S A Almacenes Garcia de Mexico, SA de CV Bashas Inc. BC Liquor Stores Big 5 Sporting Goods Buehler Food Markets, Inc. Carlton Cards Retail, Inc. Chanel USA Charlotte Russe Holding, Inc. Columbia Sportswear Company Family Christian Stores Filene s Basement Corporation Follett Higher Education Group Food Lion Inc Gander Mountain Co IC Companys A/S Laura Ashley Ltd MC Sports Menard, Inc. Mountain Equipment Co-op Office Depot, Inc. PETCO Animal Supplies Inc. Price Chopper Supermarkets River Island Clothing Co. Ltd. Rogers Video RONA, Inc. Russell Stover Candies Inc S.A.C.I. Falabella Shoppers Stop Ltd. SUPERVALU INC. T-Mobile (UK) Retail Ltd West Marine, Inc. Whittard of Chelsea Plc Wolverine World Wide, Inc. Employees Increased management productivity with fewer cashier monitoring requirements Reduced overtime percent while maintaining optimum number of associates Decreased employee turnover through quality-of-life improvements Eliminated early clocking-in or buddy punching, maximizing payroll budget control * Represents actual results realized by JDA customers

3 Right People Challenge: Accurately and Efficiently Executing Corporate Strategies at the Store While Providing a Superior Customer Experience For sustained success, retailers must profitably connect consumers with desired merchandise. This requires flawless planning and execution, and winning retailers are realizing their corporate goals by bringing together the best people, processes and technologies. These three entities must come together where it impacts customers most at the store level. However, even the world s leading retailers must overcome operational obstacles each day: People: A retailer s greatest asset and competitive differentiator is its workforce. While similar products can be found from chain to chain, it is each store s associates who directly influence the customer experience. Yet associates still come to work each day without the skills and knowledge to perform effectively or deliver superior service. Processes: Ideally, stores should act as the execution arm for corporate strategies. Instead, miscommunications with headquarters too often lead to lost sales and profits. Frustrations with store-level task compliance also abound as new merchandise is left boxed in the back office instead of presented on the sales floor. And prices ringing up at the register may not always match those displayed on the shelf. Technologies: Store associates are pressured to meet the evolving expectations of multi-channel shoppers. In addition to speedy checkouts, expanded services and secure payment options, today s consumers expect associates to have visibility into past purchases, inventory searches, loyalty points and product details. Success is difficult when too many stores are still utilizing paper-based processes, proprietary systems and non-integrated applications. Solution: Optimize People, Processes and Technologies with Proven Store Systems JDA Software has focused on retailers practical requirements since With roots in retail merchandising systems, JDA was the first solutions provider to recognize the need for a tightly synchronized point-of-sale (POS) to host offering. In 1992, the company delivered its initial store solution with wide-ranging capabilities and seamless integration to corporate merchandising systems. Now after hundreds of implementations in over 20 countries, we still look for every opportunity to optimize your people, processes and technologies. The JDA Store Systems solution suite enables retail stores to serve as a true extension of headquarters, capable of accurately executing corporate strategies while maintaining a tangible customer connection. By providing store associates with easy-to-use solutions that feature wizards to simplify and accelerate every process, JDA can address even the most complex operational needs. Selling: Accelerate Sales and Customer Throughput Consumers often know what they want before they shop. JDA Store Systems can target consumers with your latest store promotions and help ensure your customers can quickly find and make purchases. From a speedier checkout to faster availability of new items on the selling floor, we can help you increase sales. Clienteling: Offer a Consistently Better Customer Experience Consumers are increasingly shopping every channel, and they expect knowledgeable store associates when they finally come face-to-face. With JDA Store Systems, you can schedule just the right associates with the appropriate skills to service your customers at various times and seasons. You ll also enable your stores to offer similar services across channels, such as accepting returns and accrued loyalty points. The best practices supported by JDA Workforce Management enable us to manage our labor more effectively, better serve customers and react quickly to issues as they arise. In addition to reducing our labor scheduling process by 30 to 75 percent, JDA s solution has helped our company to decrease labor costs by 10 to 15 percent after instituting a minimum hours policy for historically slow weeks. Terri Huntley Project Manager/Programmer/Analyst, Buehler Food Markets, Inc.

4 Right Processes Right Technologies Merchandising: Manage Inventory More Accurately and Efficiently Your merchandise needs to be exactly where it should be whether on a store shelf, returned to vendor or somewhere in between when it should be. JDA Store Systems guides your store associates every step of the way so tasks are managed in a timely, responsive manner. From creating accurate price tags and signs to ensuring that proper assortments are received, you re empowered to more profitably manage your inventory. Cash Management: Secure Your Transactions and Achieve Compliance Standards Fraud is serious and costly. JDA Store Systems supports rolebased security and encryption of sensitive data designed to meet or exceed payment card industry (PCI) and government compliance standards and best practices. It also prevents fraudulent returns with its extensive return validation and refund policy enforcement rules that access all transactions enterprisewide. The resulting reduction in shrink will add more profit to your bottom line. Workforce Management is able to forecast when each sale will occur and builds staffing levels based on expected sales and traffic patterns in the store. By scheduling the right number of people at the right time in the right departments, we can ensure that our customers will be served by the most knowledgeable associates. By helping us optimize our labor demands, Workforce Management has helped us to realize up to a 25 percent savings in overtime dollars. Ron Reitmeier Director of Store Operations, Labor Management and New Stores, Gander Mountain Employees: Gain Better Control and Visibility of Your Labor Investment JDA Store Systems empowers your associates while also optimizing your company s labor investment. Managers can enhance their planning, execution and analysis of staffing decisions to stay on budget. They can also better serve customers by scheduling the right combination of skills in 15-minute intervals. Store associates gain visibility into the same information that your planners and buyers use in your corporate systems along with what your customers see on your Web site. They also gain satisfaction by communicating requests electronically and accessing current personal data through a portal. With JDA Store Systems, you can help increase loyalty and retention of your associates and your customers.

5 JDA Delivers End-to-End Capabilities for Winning Customer Service and Accurate, Timely Store Processes Requirements JDA Capabilities Benefits Selling Guides cashiers through every sale, return, exchange, layaway, special order and more with intuitive wizards Confirms accurate prices for every item Schedules appropriate staff levels to provide optimal service Executes promotions planned at corporate effectively and correctly Sets highly accurate performance expectations at the departmental level for associates Delivers fast and accurate service at the point of sale Speeds customers through checkout and reduces wait times to curb lost sales Improves customer satisfaction/loyalty Helps retailers comply with government weights and measures requirements Clienteling Merchandising Cash Management Employees Enables associates to search for items/shipments enterprise-wide for customers using a variety of filters Provides associates with visibility into customer information and purchase history across channels, including accrued loyalty points Enables customers to order on Web and pick up in store, buy online and return in store, and order from store kiosk and pay for purchase along with other items at the point of sale Reinforces customer loyalty by allowing associates to look up purchases without receipt to process returns Optimizes customer service by forecasting staffing needs at 15-minute intervals and scheduling the right store associates with the right knowledge Extends wide range of inventory management tasks and search screens to the selling floor Posts transactions directly to enterprise inventory systems in real time Transfers items to numerous other locations and supports inventory receiving both by exception and at a detailed level from any source Supports direct store delivery for vendor managed inventory and advance shipping notices Integrates with Space Planning to ensure merchandise is presented in a visually correct manner Provides associates with appropriate access to inventory information from corporate systems and the Web Provides tools for role-based security and encryption of sensitive data designed to meet or exceed PCI and government compliance standards Features extensive return validation and refund policy enforcement rules Supports international currency, language and taxation requirements within a single environment Integrates to leading providers for credit, debit and gift card processing including contactless payment and chip and pin Manages cash flow from the selling floor to the store safe, all the way to eventual deposit at the bank Enables associates to ensure merchandise is where it should be in store Ensures accurate payroll with advanced time and attendance Matches budgeted and forecasted hours with employee skill sets, legal requirements, availability, preferences and more Enforces daily task and non-routine activity management and compliance Supports smarter decision making with wizard-based reporting Complies with complex union rules Increases customer access to associates on selling floor Boosts loyalty by providing multi-channel consumers a seamless experience Drives sales by expanding services offered to shoppers Increases associate productivity Addresses localized and seasonal customer shopping needs by staffing appropriately skilled associates Ensures store inventory balances are timely and precise Improves efficiency, accuracy and control over store inventory processes Accelerates getting the right merchandise on the floor to increase sales opportunities Optimizes sell-through and margins while minimizing markdowns Prevents loss and exposure at its inception point Minimizes shrink Increases profit margins Decreases fraudulent returns Increases security and accountability Reduces training time and labor costs Dramatically decreases associate errors Improves same-store sales per labor hour Decreases labor as a percent to sales Reduces management paperwork and manual processes

6 Store Systems [With the JDA POS system] we ve been able to see a 41-percent decrease in time of transactions and a 37-percent decrease in keystrokes with the new system. So we re processing our customers faster, and we re getting our store managers out on the store selling floor driving business where they belong. That s been a great cost savings for us! Traci Lawson Director of Business Process, Charlotte Russe About JDA Software Group, Inc. JDA Software Group, Inc. (NASDAQ: JDAS) is the world s leading supply chain solutions provider, helping companies optimize operations and improve profitability. JDA drives business efficiency for its global customer base of more than 5,800 retailers, manufacturers, wholesaler-distributors and services industries companies through deep domain expertise and innovative solutions. JDA s combination of unmatched services, together with its integrated yet modular solutions for merchandising, supply chain planning and execution and revenue management, leverage the strong heritage and knowledge capital of market leaders including Manugistics, E3, Intactix and Arthur. When supply chain results matter, companies turn to JDA. Now you can be among the JDA Store Systems customers reporting outstanding results and an unsurpassed customer experience with the following components: Point-of-Sale Back-Office System Workforce Management Customer Relationship Management WEB info@jda.com AMERICAS US Canada & Latin America EUROPE UK & Northern Europe +44 (0) France & Southern Europe +33 (0) ASIA PACIFIC Singapore Australia Japan India China Copyright 2009, JDA Software Group, Inc. All rights reserved. JDA is a Registered Trademark of JDA Software Group, Inc. All other company and product names may be Trademarks, Registered Trademarks or Service Marks of the companies with which they are associated. JDA reserves the right at any time and without notice to change these materials or any of the functions, features or specifications of any of the software described herein. JDA shall have no warranty obligation with respect to these materials or the software described herein, except as approved in JDA s Software License Agreement with an authorized licensee