Firm Profile. Trilliant Technology Group. Trilliant.net. Bill Koehler, President Working the complex and highvisibility

Transcription

1 A Resource for Technology Expertise Firm Profile is a professional consulting and services firm delivering multi-disciplined technology expertise to a diverse set of clientele. As an independent and unbiased firm, we assist our clients in the procurement, implementation and utilization of technology resources to their financial and strategic advantage. Working the complex and high-visibility project sector, success is not an option, but our mandate. The technology and business knowledge we bring to each project, combined with practical application, ensures that our solution supports the vision and objectives of you, the client. has assembled professionals with experience, knowledge and character. Our group of highly-qualified, motivated and talented professionals average over a decade of experience in the industry. We are experts in processes and methodologies necessary to assess, design, develop and implement large technology initiatives and applications. Our processes assure that potential solutions to challenges are evaluated in a real world model, taking into account cost/benefit relationships, migration, strategic planning and our vast experience with similar projects. Utilizing our Precision Management Methodology, a combination of high and low tech tools, assures that any technology initiative is on-time and on-budget. Bill Koehler, President Working the complex and highvisibility project sector, success is not an option, but our mandate. Areas of Expertise Telecommunications Networked Audiovisual Systems Acoustics Business Application Development elearning Business Process Reengineering Data Acquisition and Control Systems Network Infrastructure Design CORPORATE OFFICE SAN ANTONIO Winding Hill San Antonio, TX tel fax AUSTIN RR 12, Suite 202 Wimberley, TX tel fax SAN FRANCISCO 607 Hickey Blvd. Pacifica, CA tel fax

2 Trilliant s Five-Step Service Model, when combined with its extensive experience with telecommunications technology, allows the project team to provide a unique set of skills and expertise in the areas most critical to the successful design, deployment and operation of today s complex and heterogeneous information systems. Step 1: Audit Telecommunications The first step in the typical engagement is a formal audit and documentation of existing systems (if any), equipment and services. Understanding precisely what is currently in place is necessary to assess the current capabilities. Typical services include: Audit and documentation of the existing voice systems and applications currently in use, including help desk, IVR, ACD, trading turrets, etc. Audit and document the existing data systems and applications currently in use, including network hardware, firewall, web applications, server farms, etc. Audit and document the existing video and A/V systems and applications currently in use, including boardroom conferencing systems, distance learning facilities, etc. Audit and document the existing telecom and data service resources, including the current Wide Area Network configuration. Create equipment inventories and schematic work diagrams. Lynne Randall, Principal Flexibility is what keeps a facility sustainable for the future. Step 2: Programming & Master Plan In this phase, the focus is on the ability of the current technology resources to support the organization s goals. The programming phase tells the Trilliant project team if those resources, in part or as a whole, are appropriate for the client to achieve its goals in a new or renovated facility. The development of a technology master plan is the extension of the programming phase. It goes beyond the current goals of an organization to plan the evolution of technology to meet the organizations long-term goals. The master plan can be the difference between having the flexibility to change strategy in response to the business environment or potentially having to justify costs for all new systems every few years. Typical services include: Interview client representatives to establish project goals. Develop the technology program for the construction initiative, including required technology systems, size of those systems, and required performance of those systems. Establish standards for the facility infrastructure, including the cost benefit analysis of copper, fiber optic and wireless mediums. page 1

3 Telecommunications Develop and document conceptual design alternatives of technology systems to meet the program requirements. Perform cost benefit analysis of conceptual designs of technology solutions with associated budgets, schedules and migration strategies. Assess the ability of the existing voice, data, video and A/V equipment to be migrated and re-used. From the technology program, develop a strategic master plan for technology, which will set the standards and direction for future technology procurements. Trilliant.net Step 3: Design & Specification The infrastructure of an organization is the physical network and hardware that it uses to transfer and store information. It is the highway to and keeper of all internal information, as well as the gateway to the rest of the world. The design and specification effort includes voice, data, video and transmission medium systems. It also includes the design and recommendation of the physical spaces, pathways and environmental conditions, which are the support structure for the network. Typical services include: The development of detailed designs for all technology systems required by the technology program. From the detailed designs, provide performance-based, non-product specific specifications and contract documents, including drawings. The design and specification of the copper, fiber optic and/or wireless infrastructure for a facility that will support integrated voice, data and video traffic, including coring and riser systems, horizontal wiring requirement to the desktop and entrance facilities from communication carriers. The development of preliminary requirements for equipment rooms and other aspects of a facility necessary to support technology systems, including equipment layouts, raised floor design, power requirements, HVAC requirements, floor loading, fire suppression and UPS systems. The production of AutoCAD drawings showing equipment room design and space planning, equipment and rack layouts, cable routing and instrument placement. The development of a detailed plan that coordinates the migration of existing systems and the installation of new systems that minimizes disruption to the client. Step 4: Procurement The procurement of large-scale technology systems and services is as critical as the design itself. The products and vendors chosen will determine the performance and reliability of new technology systems. Since Trilliant is involved in the procurement of millions of dollars each year in technology systems and equipment the Trilliant team well understands what it takes for a project to be successful. Trilliant also knows how to assist clients with avoiding long-term obligations that are not in their favor. This knowledge of the industry, combined with proven competitive bid procurement processes assures clients of a quality product, as well as a strong return on investment. page 2

4 Telecommunications Typical services include: Working with the client and A/E team to determine which vendors are qualified to bid on the project. The development of requests for proposals (RFP) and bid packages for all specified technology systems, including schedule of work, bid instructions, technical specifications, support and training requirements, vendor references and company information. Holding bidders conferences and manage the bid process, including answering inquiries and issuing clarifications through an addenda process. Evaluating vendor responses, including a financial evaluation, technical evaluation, company viability evaluation and past performance evaluation. Assisting clients in the preparation of a short list of finalists and the interviews of those finalists. Preparing a formal evaluation of the process and present a final recommendation. Representing clients in contract negotiations with the chosen vendor, including issues such as initial price, ongoing maintenance and service levels, vendor conduct and delivery schedule, terms and penalties. Step 5: Project Management Today s complex, heterogeneous and rapidly changing technology landscape requires the utilization of strong project management and tracking skills. While studies have shown that poor project management is the leading cause of project failure, many technology firms think of it as little more than administrative support. Leadership and direction provided by strong project management is critical to successfully meeting your client s needs and expectations. The Trilliant team has proven project management expertise that has helped organizations successfully complete large, complex and geographically dispersed projects in a variety of functional and technological areas. Typical services include: Producing a project manual that will establish project procedures, schedule, and lines of communication and codes of conduct. Confirming that the construction schedule, vendor progress and the migration plan are in sync. Holding regular project status meetings with vendors and the construction team. Providing hands-on management of the installation of the systems and servicing; including field inspections for workmanship and vendor conduct, approving vendor payment requests, reviewing and approving vendor documentation of the completed systems, etc. Providing construction management support for the general contractor of a construction project when the technology systems for a facility are under their supervision. Conducting final inspection and approval of the installation, including analyzing test results and as-built documentation. Trilliant.net Scope of Services Voice / Data PBX and C.O. Based Systems Wireless Applications Call Centers Trading Systems IP, Frame Relay, Sonet, ATM Wide Area Networks Local Area Networks Nurse Call Systems Paging Systems Transmission Mediums Outside Plant Fiber Optic Networks Structured Cable Systems Coaxial Networks T1 / T3 ISDN and DSL offerings Satellite / Microwave Networked Audiovisual Systems H.320, H.323, H.324 and T.120 protocol IP video technologies CATV and CCTV systems Broadband Video Distribution Two-way interactive Video Conferencing Multimedia Projection and Sound Wall Boards and Plasma Display Systems Acoustics Room shaping Materials selection Finish selection HVAC noise control Vibration isolation Sound masking Facility Design Computer Rooms Telecommunications Closets Building Entrance Facilities Emergency Power Systems Cable Pathway and Riser Design Power and Environmental Specifications Project Management Microsoft Project Trilliant Project Management Methodology & Documentation page 3

5 Trilliant s Five-Step Service Model, when combined with its extensive experience with complex audiovisual systems, allows the project team to provide a unique set of skills and expertise in the areas most critical to the successful design, deployment and operation of today s complex and heterogeneous information systems. Step 1: Audit Networked Audiovisual Systems The first step in the typical engagement is a formal audit and documentation of existing systems (if any), equipment and services. Understanding precisely what is currently in place is necessary to assess the current capabilities. Typical services include: Audit and documentation of the existing voice systems and applications currently in use, including help desk, IVR, ACD, trading turrets, etc. Audit and document the existing data systems and applications currently in use, including network hardware, firewall, web applications, server farms, etc. Audit and document the existing video and A/V systems and applications currently in use, including boardroom conferencing systems, distance learning facilities, etc. Audit and document the existing telecom and data service resources, including the current Wide Area Network configuration. Create equipment inventories and schematic work diagrams. Step 2: Programming & Master Plan In this phase, the focus is on the ability of the current technology resources to support the organization s goals. The programming phase tells the Trilliant project team if those resources, in part or as a whole, are appropriate for the client to achieve its goals in a new or renovated facility. The development of a technology master plan is the extension of the programming phase. It goes beyond the current goals of an organization to plan the evolution of technology to meet the organizations long-term goals. The master plan can be the difference between having the flexibility to change strategy in response to the business environment or potentially having to justify costs for all new systems every few years. Typical services include: Interview client representatives to establish project goals. Develop the technology program for the construction initiative, including required technology systems, size of those systems, and required performance of those systems. Establish standards for the facility infrastructure, including the cost benefit analysis of copper, fiber optic and wireless mediums. Reginald Wells, MPA, MCSE Audio and video is rapidly moving to the network for centralized management and distribution to remote sites, requiring a robust information infrastructure. page 1

6 Networked Audiovisual Systems Develop and document conceptual design alternatives of technology systems to meet the program requirements. Perform cost benefit analysis of conceptual designs of technology solutions with associated budgets, schedules and migration strategies. Assess the ability of the existing voice, data, video and A/V equipment to be migrated and re-used. From the technology program, develop a strategic master plan for technology, which will set the standards and direction for future technology procurements. Trilliant.net Step 3: Design & Specification The infrastructure of an organization is the physical network and hardware that it uses to transfer and store information. It is the highway to and keeper of all internal information, as well as the gateway to the rest of the world. The design and specification effort includes voice, data, video and transmission medium systems. It also includes the design and recommendation of the physical spaces, pathways and environmental conditions, which are the support structure for the network. Typical services include: The development of detailed designs for all technology systems required by the technology program. From the detailed designs, provide performance-based, non-product specific specifications and contract documents, including drawings. The design and specification of the copper, fiber optic and/or wireless infrastructure for a facility that will support integrated voice, data and video traffic, including coring and riser systems, horizontal wiring requirement to the desktop and entrance facilities from communication carriers. The development of preliminary requirements for equipment rooms and other aspects of a facility necessary to support technology systems, including equipment layouts, raised floor design, power requirements, HVAC requirements, floor loading, fire suppression and UPS systems. The production of AutoCAD drawings showing equipment room design and space planning, equipment and rack layouts, cable routing and instrument placement. The development of a detailed plan that coordinates the migration of existing systems and the installation of new systems that minimizes disruption to the client. Step 4: Procurement The procurement of large-scale technology systems and services is as critical as the design itself. The products and vendors chosen will determine the performance and reliability of new technology systems. Since Trilliant is involved in the procurement of millions of dollars each year in technology systems and equipment the Trilliant team well understands what it takes for a project to be successful. Trilliant also knows how to assist clients with avoiding long-term obligations that are not in their favor. This knowledge of the industry, combined with proven competitive bid procurement processes assures clients of a quality product, as well as a strong return on investment. page 2

7 Networked Audiovisual Systems Typical services include: Working with the client and A/E team to determine which vendors are qualified to bid on the project. The development of requests for proposals (RFP) and bid packages for all specified technology systems, including schedule of work, bid instructions, technical specifications, support and training requirements, vendor references and company information. Holding bidders conferences and manage the bid process, including answering inquiries and issuing clarifications through an addenda process. Evaluating vendor responses, including a financial evaluation, technical evaluation, company viability evaluation and past performance evaluation. Assisting clients in the preparation of a short list of finalists and the interviews of those finalists. Preparing a formal evaluation of the process and present a final recommendation. Representing clients in contract negotiations with the chosen vendor, including issues such as initial price, ongoing maintenance and service levels, vendor conduct and delivery schedule, terms and penalties. Step 5: Project Management Today s complex, heterogeneous and rapidly changing technology landscape requires the utilization of strong project management and tracking skills. While studies have shown that poor project management is the leading cause of project failure, many technology firms think of it as little more than administrative support. Leadership and direction provided by strong project management is critical to successfully meeting your client s needs and expectations. The Trilliant team has proven project management expertise that has helped organizations successfully complete large, complex and geographically dispersed projects in a variety of functional and technological areas. Typical services include: Producing a project manual that will establish project procedures, schedule, and lines of communication and codes of conduct. Confirming that the construction schedule, vendor progress and the migration plan are in sync. Holding regular project status meetings with vendors and the construction team. Providing hands-on management of the installation of the systems and servicing; including field inspections for workmanship and vendor conduct, approving vendor payment requests, reviewing and approving vendor documentation of the completed systems, etc. Providing construction management support for the general contractor of a construction project when the technology systems for a facility are under their supervision. Conducting final inspection and approval of the installation, including analyzing test results and as-built documentation. Trilliant.net Scope of Services Voice / Data PBX and C.O. Based Systems Wireless Applications Call Centers Trading Systems IP, Frame Relay, Sonet, ATM Wide Area Networks Local Area Networks Nurse Call Systems Paging Systems Transmission Mediums Outside Plant Fiber Optic Networks Structured Cable Systems Coaxial Networks T1 / T3 ISDN and DSL offerings Satellite / Microwave Networked Audiovisual Systems H.320, H.323, H.324 and T.120 protocol IP video technologies CATV and CCTV systems Broadband Video Distribution Two-way interactive Video Conferencing Multimedia Projection and Sound Wall Boards and Plasma Display Systems Acoustics Room shaping Materials selection Finish selection HVAC noise control Vibration isolation Sound masking Facility Design Computer Rooms Telecommunications Closets Building Entrance Facilities Emergency Power Systems Cable Pathway and Riser Design Power and Environmental Specifications Project Management Microsoft Project Trilliant Project Management Methodology & Documentation page 3

8 Business Application Development utilizes proven and time tested technologies, application tools and processes to assist clients in the utilization of technology resources to their financial and strategic advantage. Following is an overview of the Trilliant Applications Development skill set: Business Technology Consulting Extensive experience with the entire IT planning lifecycle including: o Current state assessment and GAP analysis o IT strategic planning o Business requirements identification and definition o Project definition and prioritization o Scope definition and budgeting o Project execution Proven experience with business process definition and workflow design Significant Package System evaluation and selection In depth experience in managing vendor evaluation, selection and contract negotiation Technical / Application Proven experience in the design and deployment of complex technical architectures for both Web-enabled and Client/Server applications Adept at all software project types including: o Custom package development o Package implementation o Complex system integration projects Significant Object Oriented design and programming experience (COM/DCOM/COM+, CORBA, EJB) Extensive Web based applications development experience (Java Servlets, Java Server Pages, Active Server Pages, Perl) Proven experience working with the leading applications on Microsoft, Unix (Solaris) and Linux platforms Large scale, complex application and web integration Developing batch data exchanges between systems Relational Database Management System knowledge (SQL Server, Oracle, etc.) Eric Kelly, Principal Trilliant can provide administrators and facility managers with solutions for information management. page 1

9 Project Delivery Defining business requirements Work with both technical and non-technical client staff members to define and execute projects Deployment of numerous complex, large and risky Web based applications Complex system integration Management of multiple support contracts for Web based applications Utilization of solid/proven software development methodology Incremental delivery methodology Project Management Training with Project Management Methodology Managing very complex large-scale projects Scope of Services General Service Offerings Custom Systems Development o Custom Web Applications o Custom Client/Server Applications o Distributed Computing Applications Legacy System Upgrades and Integration Technical Architecture Design Vendor Evaluation Software Package Selection and Implementation Project Management Strategic Technology Planning Technology Needs Assessment Business Process Re-Engineering Functional Expertise Financial Industry elearning o Retail Financial Services LMS Production Selection, -CIS Implementation and -DDA Integration -Loan Systems o Content Development -ATM o Clearinghouse Services and Integration -Collection Item Exchange o Learning Standards -Settlement Processing -AICC o Brokerage -IMS -Trading Systems -SCORM -Quote Systems -Portfolio Management -Charting Applications Energy Industry o Revenue and Financial Accounting o Well Production o Inventory Management o Deregulated Utility o Customer Care o Customer Billing o Supplier Management Technology Operating Systems o Microsoft NT o Unix-Solaris o Linux Data Interfaces o XML o EDI RDBMS o Oracle o MS SQL Server o Sybase o Object Store Web/Application Development o Java o Java Script o C++ o COM/DCOM o EJB o RMI o CORBA o WAP o ODBC o Macromedia Flash o Active X o Active Server Pages (ASP) o Visual Basic o Visual Interdev o Seagate Crystal Reports Web and Application Servers o BEA Weblogic o Netscape iplanet o IBM WebSphere omicrosoft IIS o Apache Webserver Project Management MS Project Trilliant Project Management Methodology and Documentation page 2

10 elearning Trilliant can help your organization capitalize on emerging web-based learning solutions. Online learning provides enterprises the opportunity to gain competitive advantage by developing employees, educating customers and informing business partners. elearning can open a world of possibilities and advantages to organizations when properly planned, designed and deployed. Trilliant s team has the proven experience and track record to help navigate your organization to successfully utilize web-based learning solutions. Assessment & Understanding The first step toward achieving success in elearning is to have a strong understanding of an organization s needs and objectives. Trilliant s team has extensive experience helping companies define their learning needs and evaluating and implementing complex elearning solutions. Individual team member experience can be measured in years not weeks or months, and this knowledge base is significant. Trilliant s elearning group has worked to benchmark Learning Management products, participated in industry evaluations and surveys and prepared presentations for elearning conferences. This depth of experience can assist you in developing logical strategies and sane bottom-line solutions. Trilliant s can help you define a winning solution specific to your organization. Solutions The Trilliant elearning team will develop elearning plans and solutions comprised of components that best meet the client s unique needs and requirements. The design solutions consider a blended approach to learning and evaluate technological components that will best meet client s objectives. The capabilities, extended by strategic relationships in the elearning industry, span the gamut including Learning and Content Management tools, Instructional design and development capabilities, best-of-breed content development software, interactive video and online assessment tools. In addition, through Trilliant s extensive technology industry relationships, The design team can help deploy and operate your learning solutions through hosting, bandwidth and telecommunications providers. Alex Bitoun, Principal An elearning system can be a cost-saving solution for continuing employee education and training. Delivery The Trilliant team has extensive experience in successful delivery of technology solutions for clients. Trilliant s staff members are seasoned and highly skilled in project management. The Trilliant team has second to none web technology and application development skills. Significant experience in evaluation and implementation of elearning software ensures the ability to deliver the right solution, in the right timeframe, within budget. page 1

11 Business Process Reengineering Change Management Today s organizations are being pressured to rethink and redesign operational procedures in order to respond to the dynamics of the marketplace and increased customer expectation. The process of change management can be daunting, often requiring anything from fundamental changes to corporate strategy and procedures to a paradigm shift in the way customers are served. How Trilliant Can Help As part of your team, Trilliant can assist in the effort to streamline internal business processes by facilitating the effective integration and automation of your organization s internal operations. Benefits of using Trilliant include: Independent Objectivity Cutting Complexities Introducing Time Reductions Achieving Best Practice Improving Profit Levels Ensuring Continuous Improvement Increasing Staff Morale Providing Quality Assurance Enhancing Customer Satisfaction Improvements in Organizational Productivity Adherence to Statutory, Industry and Management Regulations Greater Competitive Advantage Eric Kelly, Principal Today s business climate makes the ability to manage change critical to success. The Change Management Approach has developed a methodology for guiding organizations through Business Process Reengineering (BPR) initiatives. This process follows accepted best practices and produces bottom line results. Trilliant s BPR Methodology Discovery Business Architecture Technical Architecture Organizational Change Deployment Define Project Parameters Gather Project Requirements Leadership Approval Assemble Sample User Group Gather Business- Specific Requirements Define Business Process Process Owner Approval Select Application Select Platform Customize Application Document Current Process Define Process Stakeholders Measure Impact from the New Process on the Stakeholders Develop a Transition Plan Develop Deployment Plan Pilot Deploy Track Performance Metrics page 1

12 s Data Acquisition and Control Systems (DACS) team specializes in Laboratory testing and turnkey applications for the chemical industry, oilfield applications, manufacturing environments and the aerospace industry; such as fatigue tracking of offshore pipe delivery systems, structural monitoring, and oil and gas exploration systems. We utilize the most recent software and hardware technologies. DACS Team Project Capabilities Implementation of Automated Closed Loop Control for processes such as flow, temperature, pressure, etc. This includes the use and tuning of PID (Proportional Integral Derivative) algorithms. Architect High Speed Data Acquisition and Control systems for use in aerospace, defense and other high-end applications. Web-based data acquisition and control systems enabling monitoring, remote control and allowing for data retrieval. Interfacing of endless various test instruments such as oscilloscopes, multimeters, power supplies, load banks, spectrum analyzers, motor controllers, etc. utilizing various protocols such as GPIB, RS-232, RS- 488/422. Data acquisition systems for manufacturing and production lines. LabVIEW development, administration and consulting Hardware Solutions A Resource for Technology Expertise Data Acquisition & Control Systems Measurement and Automation Software Real-Time embedded controllers and software Data Acquisition and Signal Conditioning Hardware based on PC and compact PCI based platforms Sound and Vibration Measurement and Analysis Digital Multimeters, Signal Sources, Digitizers and Many other types of test equipment Programmable Switches Distributed I/O for HMI/SCADA Foundation Field Bus, CAN Interfaces and other industrial-based protocols for the industrial and manufacturing environment Vision systems for inspection and control Motion Control GPIB (General Purpose Interface Bus) & Serial Instrument Control & Connectivity Trilliant s DACS team can provide a virtually endless combination of solutions offering increased performance, faster development & deployment, and better integration. Industries that have utilized these computer-based measurement and automation tools to revolutionize the way they design, manufacture, test and service their products and processes include: Manufacturing Petrochemical Oil exploration & production Aerospace & Government Communications Automotive Life Sciences Semiconductor Manufacturing page 1