Intrado System Upgrade & VIPER Migration. Hapeville, GA (AT&T Southeast) Quote Number: 1802 Version: 1. For

Transcription

1 Intrado System Upgrade & VIPER Migration For Hapeville, GA (AT&T Southeast) Quote Number: 1802 Version: 1 The applicable terms and conditions located at will apply to this Quote, unless (i) the parties have entered into a separate mutually executed agreement relating to the products or services under this Quote, or Customer is purchasing under a cooperative purchasing agreement referenced in this Quote. Customer s issuance of a purchase order for any or all of the items described in this Quote will constitute acknowledgement and acceptance of such terms. The terms of this Quote will govern any conflict with any of the foregoing or any Customer purchase order, and no additional terms in Customer s purchase order will apply.

2 Page 2 of 14 Summary - Hapeville Item Cost VIPER $52, Power 911 $0.00 Power MIS $0.00 eprinter $1, MapFlex Software $9, IWS Hardware $57, Professional Services $39, Stimulus System Discount $-12, Total: $148,562.00

3 Page 3 of 14 Configuration Parameters - Hapeville VIPER How many total E9-1-1 CAMA Trunks are required? 3 Total Number of FXO Lines 5 Total Number of ISDN-PRI channels (T1) 0 UPS for VIPER? Included Is ECCP required? Not Included Is Power Monitor required? 0 Is VIPER ACD required? Not Included Answering Positions How many positions are there in the system? 2 Power 911 Intelligent Workstation Features Add-on for Radio Recorder Data Transfer to Remote FAX Machines (XDC) UPS on Workstation PCs (30 minutes) UPS on Servers IWS Programmable Keypads Power MIS and eprinter Ad-hoc reporting required? Is Power MIS Required? eprinter required? Miscellaneous Is this Site covered by Software Subscription? GIS Is GIS validation required? Editing Software required? Optional Not Included Included Included Not Included Not Included Included Included Included Included Not Included

4 Page 4 of 14 Model# Description Qty List Price Selling Price Total VIPER /BB 4 foot Cabinet Prebuilt Building Block Cisco 2960-S 24 port switch VIPER Gateway Shelf CAMA Interface Module (CIM) Application Server License PBX Access License Admin Interface Module (AIM) /S IWS VIPER Enabling Kit (Sonic) IWS Server Rackmount UPS VA 2 Subtotal $52, Power /U Power 911 Client Access License Upgrade /U Power 911 Server Access License Upgrade Power MIS 2 2 Subtotal $ /CD Power MIS Media and Documentation /U Power MIS Software, Server Software 1 License (SSL) Upgrade /U Power MIS Concurrent Client Access 2 License (CCAL) Upgrade /U Power MIS Data Access License Upgrade 2 Subtotal $0.00 eprinter Software eprinter Software 1 Subtotal $1,220.00

5 Page 5 of 14 MapFlex Hardware MF-HW MapFlex Server Hardware 1 MF-HWBU MapFlex Backup Server Hardware 1 Subtotal $13, IWS Workstations /BB IWS Workstation Prebuilt Building 2 Block P " LED Backlit Monitor 2 Subtotal $5, Power 911 Hardware IWS Server RACK Bundle - Type A 1 Subtotal $6, Power MIS Hardware IWS Server RACK Bundle - Type A Additional Backup Executive SQL 1 Agent Subtotal $7, eprinter Hardware /EP E-Printer Desktop 1 P " LED Backlit Monitor 1 Subtotal $2, MapFlex Software MF-SRV/C MapFlex Server License - Conversion 1 MF-DMS/C MapFlex Client License - 2 Conversion GIS-VAL GIS Data Validation 1 Subtotal $9,994.00

6 Page 6 of 14 Common Hardware Tape Backup and Software Solution 1 Symantec Backup Exec for Windows Servers /R Tape Backup, Rack-mount kit U Keyboard/LCD/Trackball/8-Port KVM 1 Subtotal $7, UPS Hardware IWS Server Rackmount UPS VA 1 Q IWS Workstation Tower UPS VA 2 Subtotal $3, Antivirus Symantec End Point Protection Manager (EPM) Peripheral Hardware 11 Subtotal $ Color Laser Printer /P Alarm Panel (Includes Power Supply) Punch Blocks Pair Amphenol Cable Network Cabling /1 MODEM DSU/CSU (Model: 6911S) (2 MODEMS) 1 Subtotal $8, Professional Services MapFlex Client Implementation 4 MF-SRV-INS MapFlex Server Staging 1 Subtotal $4,125.00

7 Page 7 of 14 Staging IWS Staging - up to 8 Positions Backroom Staging - up to 8 Positions 1 Subtotal $7, Project Survey Project Survey (per Site) Living Expense per Day per Person Travel Fee per Person 1 Subtotal $4, Installation Intrado Professional Services (per Day) Living Expense per Day per Person Travel Fee per Person 1 Subtotal $10, Call Taker and Admin Training Power 911 Administrator Training Power 911 User Training Living Expense per Day per Person Travel Fee per Person 1 Subtotal $6, CCS Training P10087 CCS Training Living Expense per Day per Person Travel Fee per Person 1 Subtotal $3, Project Management Project Management Services 1 Subtotal $3,154.00

8 Page 8 of 14 Software Protection and Remote Tech Support DISCOUNT SYST STIMULUS Stimulus System Discount 1 $-12, $-12, Subtotal $-12, Total $148, MONTHLY MAINTENANCE $ Month Finance of $148, $2, TOTAL MONTHLY $3, Current Monthly $4, Total Savings per month $ WITHOUT MAP TOTAL $120, MONTHLY MAINTENANCE $ Month Finance of $120, $ TOTAL MONTHLY $3, Current Monthly $4, Total Savings per month $1,221.00

9 Page 9 of 14 Optional Items and Services Model# Description Qty List Price Selling Price Total Price Power Power 911 Add-On Recorder for Radio 2 Subtotal $915.00

10 Page 10 of 14 Notes This quote is a Lifeline to VIPER migration for two position system at Hapeville, GA. Software Evergreen pricing has been used assuming that maintenance renewal quote 1801 will be purchased prior to this quote being accepted. 1 The Software Subscription Service provides the customer with access to software upgrades including new features. This offering only provides for the availability of the software. Installation and training (if needed) are not included. Any required hardware or operating system changes are also not included. Intrado will provide periodic software release bulletins to customers which announce and explain new feature releases for Intrado Software. Customers may then request the new release or version from Intrado, based on applicability of the release to Customer s System. The customer is responsible for installation of all these releases, unless the On-Site Maintenance Service is purchased. If On-Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will dispatch appropriate personnel to perform the upgrade on a mutually agreed upon date at Intrado s then current prices for such services. 2 Software Protection and Remote Technical Support is a coverage requirement with the purchase and ownership of Intrado CPE system equipment. The coverage requirement is effective after the expiration of the system warranty, but a purchase order for the service, for at least for a one year duration, is required at the time of any new system purchase. Software Protection and Remote Technical Support cannot be deleted from quotes or system orders. Once a Software Protection and Remote Technical Support service contract is established for the site during system initial purchase, all items subsequently added to the site will not require an additional contract, but the acquisition of additional positions will increase the price of the services. a. For sites with one year coverage contracts, the increased price will be reflected in the quote at the next contract renewal point. b. For sites with multi-year agreements, the customer will be required to retract the remaining years of the original purchase order and issue a new purchase order for the remaining period covering the original system and new positions. If a contract for Software Protection and Remote Technical Support expires without renewal, causing a lapse in coverage, the customer s access to the Support Center will be discontinued and a notification of services termination will be issued. Reinstatement of the lapsed coverage will require the following from the customer: a) Payment in full for the lapsed period at the prevailing per-seat rate b) Purchase of a new maintenance agreement (one-year or five-year)

11 Page 11 of 14 c) System Recertification fees in the form of a Class A inspection at $1, per day plus related travel and expense charges. Software Protection This offering provides for the availability of software product updates. Installation and training (if needed) are not included. Intrado will publish periodic software release bulletins to customers which announce important product updates for Intrado Software. Customers may then request the new update from Intrado, based on applicability of the release to Customer s System. Customer is responsible for installation of all these releases, unless the On-Site Maintenance Service is purchased. If On-Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will dispatch appropriate personnel to perform the upgrade on a mutually agreed upon date at Intrado s then current prices for such services. Remote Technical Support Support is provided by associates who specialize in the diagnosis and resolution of system performance issues. Remote Technical Support is available 24/7 through both a toll free hotline and a secure customer Internet portal. All service inquiries are tracked by a state-of-the-art CRM trouble ticket system that can be queried by customers through the online portal to obtain the most up-to-date status on their issues. 3 All inter-site connectivity is the responsibility of Intrado. WAN equipment, software, and connectivity to be procured, installed, and configured by Intrado. Two (2) connections are required between each site and the WAN. WAN Requirements Layer 3 routing must be provided between all locations Certified CAT5e/CAT6 between all network switches Guaranteed Bandwidth for all Intrado applications Low Latency (< 40ms) Low Jitter (< 5ms) Support for DHCP Relay/Forwarding (per RFC 1542) from all VIPER subnets to their associated primary Application Server Support for QoS (Quality of Service) as needed Security against intrusion and virus attack Reliable links (fault tolerant) no single point of failure may cause a Layer 3 disruption for more than four (4) seconds, multicast may not be disrupted for more than ten (10) seconds. DNS Caching and forwarding from satellite sites to all VIPER Application Servers

12 Page 12 of 14 Support for Multicast traffic between all subnets of a discrete VIPER system (however Multicast traffic between satellite subnets is not required). Multicast traffic must not pass between separate discrete VIPER systems A Dial-Up Line for Remote Monitoring and Maintenance must be provisioned. 4 Basic Project Management is a limited service designed for partners that have a Project Manager assigned to the project, where Intrado Project Management supports the activities of the partner Project Manager. Basic Project Management is provided at 2% of Hardware and Software price to channel partner. This level of service includes the following: Serving as Intrado single point of contact during project implementation. Validating the order against the price quote that was provided by our quotations group. Conducting a Line by Line order review with sales and technical staff to ensure solution correctness and follow up change order process as required. Develop a project plan and schedule jointly with the partner Project manager. Complete a basic Scope of Work (SOW) for inclusion in the partner s comprehensive SOW. o Assess project risk jointly with partner Project Manager. o Support the effort to gather customer information required for staging (if ordered) the system. Ensuring that equipment is shipped per a mutually agreed upon schedule (normal processing is 8 weeks from receipt of order). Develop and communicate Communication and Escalation plans. Ensuring that Services are provided per a mutually agreed upon schedule. o Schedule and coordinate site survey, installation and training resources as purchased. Participate in customer kickoff meeting by phone. Participate in weekly or bi-weekly customer status meetings by phone. Coordinate all Intrado on site resource activities including customer communication, checklists, resource release, etc. Maintain Intrado issue list during implementation and provide follow up resolution. Maintain Intrado post-cut punch list and provide follow up on resolution. Complete project acceptance documentation and handover to service. This level of service assumes that a partner Project Manager or equivalent personnel will be responsible for scheduling and managing all other activity related to the project.

13 Page 13 of 14 Terms SUBMIT P.O PRICING All prices are in USD Taxes, if applicable, are extra. Shipping charges are extra unless specified on the quote. SHIPPING TERMS FCA (Montreal), INCOTERMS 2010 PAYMENT DELIVERY VALIDITY Per Contract TBD Quote is valid until January 29, 2015 However, part numbers beginning with Q, such as QXXXXX, constitute unique third-party components. These components, including model and price, (i) may be subject to change at any time; and (ii) are non-cancellable, non-refundable, and non-exchangeable at any time.

14 Page 14 of 14 Revision History Revision Level Proposal Writer Notes Date Revised 1 MDILLON Original October 06,2014