IBM SmartCloud Control Desk Process Content Pack Training Hardware Asset Management Jeremy Gibson, Solution Architect 14 March 2013

Transcription

1 IBM SmartCloud Control Desk Process Content Pack Training Hardware Asset Management Jeremy Gibson, Solution Architect 14 March 2013 Course materials may not be reproduced in whole or in part without the prior written permission of IBM IBM Corp. 6.0

2 Introduction Abstract: Process Content Packs allow you to quickly apply prescriptive configurations for business processes to a new IBM SmartCloud Control Desk for quick time to value. Objectives: Understand the purpose of Process Content Packs Install Process Content Pack Hardware Asset Management Use the Process Content Pack configurations 2

3 Product Overview Process Content Packs built with ITIL guidelines and real-world best practices Pre-packaged content for IBM SmartCloud Control Desk that allow processes to be rapidly deployed. Provide product configurations to support processes based upon IBM and industry recommendations that can be deployed in minutes to dramatically reduce the time to value. Take advantage of key features and functions reducing the reliance of consulting and/or deep product knowledge for quick wins supporting successful deployments. Include detailed documentation to reduce training, user documentation and product adoption time. 3

4 Implementation Sequence Professional Services Client Specific Configurations Custom Solution IBM Process Content Packs Service Catalog Service Desk Mgt HW Asset Mgt SW Asset Mgt Change & Confg Mgt Problem Mgt Contract & Purchase Prescriptive Solution ITIL Processes / Ind. Standards / Dashboards / Reports / Automation Core Product & Middleware IBM SmartCloud Control Desk Empty Database 4

5 Modular Design Provides Choices Purchase Catalog Desk Each pack can be used independently or with any other pack Config HW Asset Installs only the content the business need Supports interconnected processes Problem Change SW Asset Agile delivery outside product release cycle 5

6 Installation Pre-requisites Install IBM SmartCloud Control Desk 7.5 Complete the post-installation steps in the product installation guide Organization, Sets, Site, Clearing Account Pack Installation Steps Login to IBM SmartCloud Control Desk as maxadmin Go to ISM Content Installer application Download Process Content Pack Review components and replacement values Click Install (time to install approx. 1 min) Restart MXServer in WebSphere or WebLogic Pack Post-installation Steps (see Pack documentation) Create client specific data Users, People, Item Master, Assets, Locations Add users & people to groups, items, assets 6

7 INSTALLATION DEMO 7

8 Use Visibility and Controls provided Monitor inventory levels Work Order queues Reservations for asset requests Communications to end user for delivery scheduling Assignment of asset to location and/or person Complete the Work Order 8

9 USE DEMO 9

10 Local Content Source When server does not have Internet connectivity a local Content Source is used Download zip file for each Process Content Pack from ISM Library to workstation Copy zip file(s) to file storage location accessible from the server Create file.xml used by ISM Content Installer and pointing to each zip file <?xml version="1.0" encoding="utf-8"?> <catalog infourl="" lastmodified="" owner="" xmlns:tns=" xmlns:xsi=" xsi:schemalocation="contentcatalog.xsd"> <catalogitem> <version> </version> <type>mriu</type> <name>process Content Pack - Service Catalog</name> <description>packaged IT Service Catalogs and Offerings with approval and basic fulfillment.</description> <homepage/> <licenseurl/> <category>ibm SmartCloud Control Desk</category> <url>file://///c:\ibm\pcp\servicecatalogpack.zip</url> </catalogitem> <catalogitem> </catalogitem> </catalog> Add or edit Content Source in ISM Content Installer application URL: file:///c:\dir\file.xml 10

11 Troubleshooting This problem is caused by having an empty IBM_FMGR person group. To avoid this error, verify that you have at least one person as a member of the person group. 11

12 Troubleshooting This is caused by the new synonym of REJECTED having been added by the Service Catalog package, but the MXServer has not been restarted. Stop and start the MXServer. 12

13 Reference materials Process Content Packs on ISM Library Service Catalog ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10CO04 Service Desk ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10CO05 Hardware Asset Management ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10CO06 13

14 Feedback Your feedback is valuable You can help improve the quality of IBM Process Content Packs to better meet your needs by providing feedback. Did you find this useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send feedback: mailto:pcpteam@us.ibm.com?subject=feedback_about_process_content_packs 14