MANAGED NOC AND HELP DESK SERVICES
|
|
- Violet Baker
- 5 years ago
- Views:
Transcription
1 CALL US MANAGED NOC AND HELP DESK SERVICES A seamlessly integrated unit of your operations We provide you with a seamless experience of owning a Network Operations Center without actually having to manage it yourself - with unmatched technical support and expertise. By handling more than 90% of your routine tickets, we share the labor-intensive responsibility of your business to save costs, and allow you to focus on projects that have more business value.
2 2 MANAGED NOC AND HELP DESK SERVICES A seamlessly integrated unit of your operations OUR SERVICE CAPABILITIES: Web-based service desk with comprehensive support for ITIL v3 best practices. Automated support for Incident, Problem, Change and Configuration management with a strong adherence to SLAs. Talent pool of more than 500 NOC certified engineers, who carefully monitor and maintain network devices, enterprise servers, databases, and applications. Optimal network performance by reducing anomalies in infrastructure health, security, and capacity. Enhanced employee productivity and efficiency by partnering with our user management services. Utilize our Enterprise-class support tools, along with our employee knowledge base, to perform troubleshooting and root-cause analysis swiftly and efficiently. Help Desk Support services can be branded and customized to meet your specific requirements. Single-point of contact for all your IT and non-it issues. NOC & HELP DESK SERVICE FEATURES By leveraging our NOC and Help Desk services together, you can unburden your labor and infrastructure - transferring to a trusted, reliable and flexible team of experts. server support features standard advanced comprehensive 24x7 Performance & Preventive Maintenance Remote Support - Manned Helpdesk Technician: Based on Service Availability SLA selected Support for servers on-premise, data center of cloud based, including support for any applications functions and services Support for multi-location environments, including most international locations Tiered service level support & Service Level Agreements (SLA) requirements supported All popular operating systems, hardware and software platforms supported
3 3 ITIL-based incident and problem management toolsets and processes utilized Administrative Tasks, Virus & Malware Removal, and Software Installations as needed. All other work will be considered as out of scope and offered at an additional charge Hardware & Software Asset Audits Built-in Remote Control Capabilities Remote control license support New machine setups and training if needed Change Management and Configuration Management Support Enterprise Anti-Virus Protection Maintenance Enterprise Anti-Malware Protection Maintenance Patch Deployment Services Patch Whitelisting Service Proactive/On-Demand Server Restarts Discounted Project Services Field Dispatched - 3rd Party (3rd party vendor coordination) Dedicated phone line Client Identifiable Technician for On-site Work 3rd Party Management through Resolution & Recovery: Ticket management and vendor liaison for third party issues desktop support features standard advanced comprehensive Remote Support - Manned Helpdesk Technician: Based on Service Availability SLA selected Support for desktops, MACs, Laptops, Portable devices Support for all common applications Support for multi-location environments, including most international locations Tiered service level support & Service Level Agreements (SLA) requirements supported All popular operating systems, hardware and software platforms supported ITIL-based incident and problem management toolsets and processes utilized
4 4 Administrative Tasks, Virus & Malware Removal, and Software Installations as needed. All other work will be considered as out of scope and offered at an additional charge Hardware & Software Asset Audits Built-in Remote Control Capabilities Remote control license support New machine setups and training if needed Change Management and Configuration Management Support Patch Deployment Services Patch Whitelisting Service Dedicated phone line Client Identifiable Technician for On-site Work 3rd Party Management through Resolution & Recovery: Ticket management and vendor liaison for third party issues network support features standard advanced comprehensive 24x7 Monitoring & Notification Remote Support - Manned Helpdesk Technician: Based on Service Availability SLA selected Support all Network elements including Router, Switches, Firewalls, Wireless Access Points, etc. Support for VoIP sets and mobile devices Support for multi-location environments, including most international locations Tiered service level support & Service Level Agreements (SLA) requirements supported All popular operating systems, hardware and software platforms supported ITIL-based incident and problem management toolsets and processes utilized Hardware & Software Asset Audits Built-in Remote Control Capabilities New machine setups and training if needed Change Management and Configuration Management Support Patch Deployment Services
5 5 Patch Whitelisting Service Discounted Project Services Dedicated phone line Client Identifiable Technician for On-site Work TIERED SUPPORT: HELP DESK & INCIDENT MANAGEMENT TIERS For any incidents, including critical ones, we immediately get into action, open up a conference bridge, liaise with all the involved parties for resolution, and send regular updates to business and IT stakeholders, based on the escalation matrix. The following are the different tiers of support our Help Desk offers. TIER-0 SUPPORT This is automated or self-service support level that users can access themselves without the aid of the Help Desk. Level 0 support is performed without the aid of a Help Desk technician. Self service facilitates automated password resets, web sites for requesting ITIL support, and knowledge base lookup. While this is primarily the responsibility of the customer, we can work with the customer to develop Wiki s and other desk references that are useful for self-service and efficient incident management prior to opening a ticket. TIER-1 SUPPORT This is a basic level support provided for monitoring notification, logging, and tracking of an incident through resolution. It is backed by a generalist NOC Technician with a broad understanding of a part(s) of the IT and network infrastructure under management. Basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Tier-2 and Tier-3 support. Support for identified Tier-2 and Tier-3 issues, where configuration solutions have already been documented. When a Tier-1 issue is not resolved, the Tier-1 NOC Technician classifies the problem into the appropriate Response Time SLA/ Severity Level and escalates to the appropriate Tier-2 contact, along with the ticket number; then tracks the ticket to close. TIER-2 SUPPORT This is a second level support provided by experienced NOC Technicians/Engineers, who possess a deeper technical knowledge and a strong exposure to troubleshooting. Issues such as break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services) are handled in this level of support. Issues escalated by Tier-1 support are handled. The technicians here are more specialized and will first determine if the problem falls in the specialist s domain, based on the data collected by the Tier-1 NOC Technician. If it falls in their domain, they determine if it is a new or an existing issue. At this point, NOC specialists might use advanced diagnostic tools and data analysis.
6 If it is an existing problem, Tier-2 specialists find out if there is a solution or a workaround in the database. However, in some cases, there might be no solution if it is a known issue. In such cases, NOC Engineers include additional notes on the issues register and escalates to the relevant vendor or Tier-3 Engineer. 6 If it is a new problem, they conduct further analysis to see if it could be fixed, and resolve the issue. If not, it is then escalated for Tier-3 support, where it is typically assigned to a certified NOC engineer or a product specialist. TIER-3 SUPPORT This is the highest-level of support that is provided by engineers and experts, who are usually certified NOC technicians for industry leading product(s). Highly complex incidents with the ability to engage with a specialist in the vendor Technical Assistance Centers (TAC) are handled in this level of support. They collect all the necessary information from the bottom two tiers. They perform deep level analysis, directly work on sensitive administrative permission items, implement changes, configurations and other technical solutions (within the limits of the contract) for fault resolution. Support for troubleshooting, configuration, database administration, and repair for servers, network, infrastructure, Data Center, , file shares, and other infrastructure issues. Furthermore, with the ability to deploy solutions to new problems, our Tier-3 Engineers have the highest level of expertise for solving difficult issues. They become the customer s central point of contact for coordinating complex incident resolution that might involve multiple vendors. Note: You can add any one of these support levels to service levels that you select Standard, Advanced, and Comprehensive. RESPONSE TIME SERVICE LEVEL AGREEMENTS (SLAs) We use our systems to deliver on the mutually agreed upon Service Level Agreements (SLAs). We manage the services desk and a few of the resolver groups. We have well-defined and structured call escalation processes to swiftly resolve issues that save your time and money. You will experience greater savings as this model nullifies the related costs of managing service desk employees. Our aggressive SLAs help us balance client expectations while meeting internal metrics. We have various levels of service (Silver, Gold, & Platinum) at different prices, which can be reviewed and is a good starting point for negotiation. Escalation Response Time In addition to the skills-based work involved within the tiers of management, stringent time bands are maintained at each tier for resolving or escalating an issue. These time bands are part of ExterNetworks internal operational procedures used as a double measure to ensure expedient resolution in line with the SLA commitments for each customer.
7 7 YOUR ETERNETWORKS ADVANTAGE Solves IT Crisis: Our Help Desk Services help resolve any kind of critical issues before it turns into a major IT crisis and brings your business to a standstill. Complete Freedom from IT Worries: You will gain complete freedom from all your IT worries through our Help Desk Service offerings. You can then focus on your core competencies with total peace of mind. Real-time Dashboard Monitoring: We provide you with an IT Health Dashboard that helps you get an overview of the realtime view of the status of your enterprise IT. Expert Support across Diverse Technologies and Platforms: You can be assured to get the best support services across a diverse range of technologies and platforms, with our certified engineers taking care of your IT needs. Cost-efficiency through Economical IT Support Costs: You can enjoy the benefits of economical IT Support costs through our cost-effective and efficient IT solutions. Superior Productivity: Your employees and customers can be free from the stress of IT worries and focus on their core jobs, which leads to higher productivity and enhanced user experience. On-Demand IT Support: With our Help Desk Services, you can benefit from on-demand IT support from our expert team of engineers, who are just a call or click away! Regular IT Health Reports: You can know the status and performance of your IT environment through regular quarterly report on Lifecycle Management, Network Health, Warranty and much more.
8 ABOUT ETERNETWORKS ExterNetworks is a leading single source provider for your technology solutions, with over 15 years of focused expertise in Managed Technology Services, Application Development Services, and Technology Staffing Services. Across these three businesses, we can become a natural extension of any organization for their IT needs. You can count on us to deliver an all-around IT Outsourcing Package that includes IT Talent Management, IT Management and Application Development. With us, IT Outsourcing is not just about gaining operational efficiencies, but leveraging your business competitiveness and growth. Since our inception in 2001, we have been experiencing tremendous growth over the years. Our customers now enjoy a single source provider for end-to-end technology solutions to address their IT challenges. To date, we have a very robust platform that can holistically meet the technology needs and overcome the technology challenges of any company. We maintain a diverse customer portfolio that includes the verticals of education, government, service and hospitality industry, financial companies, cloud innovators, and other enterprises. CALL US
How to Choose a Managed Services Provider
How to Choose a Managed Services Provider Finding Peace of Mind If you re outsourcing your IT services, you need to find a Managed Services Provider you can trust. A technology partner with the experience,
More informationDESKTOP SUPPORT SERVICE LEVEL AGREEMENT
DESKTOP SUPPORT SERVICE LEVEL AGREEMENT Pace University and Client Support Offices Summary This document covers the desktop support services offered from the Client Support Office for Pace University members.
More information4 Core Business Model
Managed HelpDesk Fully Staffed IT Certified HelpDesk 4 Core Business Model On-Site Support IT Support Certified & Experienced Onsite Engineers The TBS 4 Core Business Model delivers a fully encompassing
More informationCarahsoft End-User Computing Solutions Services
Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Gold Package Managed Services Packages Options # of Desktops to be Managed Desktop Type Duration of Services
More informationUNC School of Medicine IT. Service Level Agreement
UNC School of Medicine IT Service Level Agreement 1 Table of Contents Purpose... 2 Scope of Agreement... 2 Services Provided under this Agreement... 2 Service Catalog... 2 Changes to Service Level Agreement...
More informationRELIABLEIT. How to Choose a Managed Services Provider. Finding Peace of Mind
IP PATHWAYS RELIABLEIT managed services TM How to Choose a Managed Services Provider Finding Peace of Mind If you re outsourcing your IT services, you need to find a Managed Services Provider you can trust.
More informationREQUEST FOR PROPOSALS: INFORMATION TECHNOLOGY SUPPORT SERVICES
REQUEST FOR PROPOSALS: INFORMATION TECHNOLOGY SUPPORT SERVICES Responses Due October 30, 2017 at 4:00 PM RFP 2017: INFORMATION TECHNOLOGY SERVICES PAGE 1 TABLE OF CONTENTS I. INTRODUCTION II. SUBMISSION
More informationATTACHMENT D SCHEDULE 2E DESKTOP SUPPORT SOW FOR COUNTY REVISION 1. Page 1 of 10
SCHEDULE 2E DESKTOP SUPPORT SOW FOR COUNTY REVISION 1 Page 1 of 10 Table of Contents 1.0 Desktop Support Services Overview and Service Objectives... 1 1.1 Desktop Support Services Overview... 1 1.2 Service
More informationIT Service Catalogue. every interaction is a personal journey...
IT Service Catalogue For more information on any of our services, please call 03000 411115 or email us at info@cantium.solutions every interaction is a personal journey... Contents 04 06 10 14 16 Welcome
More informationSection II: Schedule of Requirements
Section II: Schedule of Requirements Background UNOPS supports the successful implementation of its partners peacebuilding, humanitarian and development projects around the world. Our mission is to serve
More informationBasic IT Bundle Service Level Expectation
Basic IT Bundle Service Level Expectation November 2016 Service Level Expectation Template 1 Basic Information Technology Bundle Service Level Expectation Document Service Overview... 3 Service Features...
More informationIT Managed Services Portfolio
ONE EAM SERVICES IT Managed Services Portfolio SIMPLE. PERSONAL. POWERFUL. About Netsmart Netsmart innovates electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use.
More informationPosition Description. Senior Systems Administrator. Purpose and Scope
Position Description Senior Systems Administrator Purpose and Scope The Senior Systems Administrator - is responsible for effective provisioning, installation, configuration, operation, and maintenance
More informationEnd-User IT Outsourcing Contract Number DIR-TSO-3666
CATEGORY Management Services Provisioning of Equipment DESCRIPTION The management of customer owned equipment or vendor provided equipment. This category includes any information technology equipment that
More informationIT Support made simple
TECHNOLOGY IT Support made simple From fully integrated IT support packages to one-off projects, ADSI Technology are here for your business www.adsitechnology.co.uk mobiles fixed voice & data IT services
More informationKRYPTOS TECHNOLOGIES. US: ANZ: IND: +91 (0) / 21
KRYPTOS TECHNOLOGIES US: +1 817 617 7057 ANZ: +61 3 8400 4508 IND: +91 (0)44 43915153 / 21 sales@kryptostech.com www.kryptostech.com NURTURED DIGITAL In this digital transformation era new technology is
More informationGREAT SERVICE NEVER STOPS.
GREAT SERVICE NEVER STOPS. At Tata Communications, we understand that how we do things is every bit as important to our customers as the things that we do. So we re always flexible, always available, and
More informationPlatinum Enterprise Services
Essential. Reinforce your Dell enterprise hardware and software with high level support especially designed for production environments. Personal. Develop a close working relationship with your designated
More informationUnlimited phone, Remote and On-Site Support.
Unlimited phone, Remote and On-Site Support. Managed Desktop Service Local I.T. support for your Business Local I.T. support for your business For many organisations disruption to their information technology
More informationTHE END TO END COMMUNICATIONS PARTNER OF CHOICE RESELLER OPTUSINC.COM
THE END TO END COMMUNICATIONS PARTNER OF CHOICE RESELLER 1 INFO@OPTUSINC.COM 800.628.7491 OPTUSINC.COM COMMUNICATIONS PARTNER OF CHOICE OPTUS IS THE INNOVATIVE PARTNER OF CHOICE IN THE BUSINESS COMMUNICATIONS
More informationrequirements, we developed an MNS foundation that is adaptable to different requirements for size, bandwidth, and complexity.
General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) requirements, we developed an MNS foundation that is adaptable to different requirements for size, bandwidth, and complexity.
More informationUNDERSTANDING THE NEED FOR A HELP DESK SOLUTION. How to select the right help desk solution for your organization
UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION How to select the right help desk solution for your organization UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION INTRODUCTION Every business, no matter which
More informationOur Solution: BizNet Total Network Care System Overview
What do business owners want from their technology investment? Our Solution: BizNet Total Network Care System Overview Table of Contents Overview...Page 2 Discover: Understand What You Have...Page 4 BizNet
More informationService Level Agreement (SLA) for IPA Offices By. Dubuque Internal Medicine
(SLA) for IPA Offices By Effective Date: 02-14-2013 Document Owner: s IT department Version Version Date Description Author 1.0 12-01-2012 Kathy Oberbroeckling 1.1 02-14-2013 Updates Peter Koshakji Approval
More informationIT Outsourcing Operational Philosophy from INFOBHAN
IT Outsourcing Operational Philosophy from INFOBHAN for Qatar Steel RFQ TDR-003/22/2011 and TDR-005/22/2011 1. Introduction In today s business world, companies face significant challenges in managing
More informationThe Worry-Free IT Investment
The Worry-Free IT Investment who we are At Cobb Technologies, we use experience to solve the everyday problems our clients face. In addition to over 25 years of hands-on industry knowledge, we remain on
More informationRDX s Service Offering Benefits
RDX s Service Offering Benefits Discover why over 600 companies trust their critical systems to RDX. Largest Provider of Remote Database Management Services Since our inception in 1994, our remote DBA
More informationMAXIMIZE PERFORMANCE AND REDUCE RISK
PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK FOR ASTRO 25 AND DIMETRA SYSTEMS LATIN AMERICA REGION COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications
More informationEn Pointe Technologies
En Pointe Technologies Entrenched with Experience, Armed with Technology Flexibility in doing business your way En Pointe has served as a national I.T. service provider since 1993. We specialize in fulfillment
More informationDesktop Support Program Service Level Expectations
Desktop Support Program Service Level Expectations DRAFT Version 1.0 February 1, 2014 Page 1 of 7 Service Description Desktop support services provides installation and updates of desktop, laptop or tablet
More informationProgram Summary. Criterion 1: Importance to University Mission / Operations. Importance to Mission
Program Summary DoIT provides secure, managed and monitored desktop and device support services for departments, classrooms, conference rooms, technology centers and labs. This support includes: hardware
More informationServices. Dell ProSupport. Improve productivity and optimize resources with efficient, flexible, and reliable support
Services Dell ProSupport TM Improve productivity and optimize resources with efficient, flexible, and reliable support Shift your resources from maintenance to momentum Dell s award-winning support can
More informationServices. Dell ProSupport TM. Improve productivity and optimize resources with efficient, flexible, and reliable support
Services Dell ProSupport TM Improve productivity and optimize resources with efficient, flexible, and reliable support Shift your resources from maintenance to momentum. Dell s award-winning support can
More informationIBM WATSON CAMPAIGN AUTOMATION SUPPORT AGREEMENT
IBM WATSON CAMPAIGN AUTOMATION SUPPORT AGREEMENT This is agreement is governed by the PSC Master Services Agreement (MSA) (named 201711 Master Services Agreement ) found at: http://www.purplesquareconsulting.com/master-services-agreements.
More informationThe North Suburban Emergency Communications Center (NSECC) Managed Information Technology Services. Request For Proposal
The North Suburban Emergency Communications Center (NSECC) Managed Information Technology Services Request For Proposal Date Due: September 10, 2012 by 5:00 p.m. NSECC 1420 Miner Street Des Plaines, IL
More informationATS Advanced Technology Services, Inc.
ATS Advanced Technology Services, Inc.,,, \,,,,,,,,,,11111111,,,, I - TM IT Managed Services Solution Powered by ATS. Driven by Reliability.,,,,,,,, "'''' We Make Business Run Better. Dedicated to elevating
More informationMaintel Managed Services
Maintel Managed Services Addressing your unique challenges Helping businesses optimise their ICT investments is the core of what we do at Maintel. So we understand just how important it is that the services,
More informationCENTRE (Common Enterprise Resource)
CENTRE (Common Enterprise Resource) IT Service Management Software designed for ISO 20000 ITSM ISO/IEC 20000 is the international IT Service Management (ITSM) standard that enables IT organizations (whether
More informationCasper Suite: an ROI overview
Casper Suite: an ROI overview Introduction In today s enterprise environment, it is more important than ever to manage IT resources with an eye towards quick deployment and operability. Many companies
More informationRemote Monitoring and Management
Remote Monitoring and Management Continuum RMM dramatically increases your operational efficiency. Our intuitive, SaaS-based management portal allows you to easily backup, monitor, troubleshoot, and maintain
More informationCOMPUTING TECHNOLOGY SUPPORT GOALS & OBJECTIVES ACCOMPLISHMENTS. Information Technology Services AND MAY 1, 2013 SUBMITTED BY:
Information Technology Services COMPUTING TECHNOLOGY SUPPORT GOALS & OBJECTIVES AND ACCOMPLISHMENTS 2012-2013 MAY 1, 2013 SUBMITTED BY: ALEXIS A. MORALES ASSISTANT DIRECTOR, COMPUTING TECHNOLOGY SUPPORT
More informationA COMPREHENSIVE SERVICES SUITE FOR VESTA NEXT GENERATION SYSTEMS
A COMPREHENSIVE SERVICES SUITE FOR VESTA NEXT GENERATION 9-1-1 SYSTEMS Project Management Network Engineering Field Engineering Provisioning Training Network & Security Operations Center ENSURE 9-1-1 INTEGRITY
More informationPost-Sales Support & Services flexible, scalable and reliable solutions / unmatched expertise
Post-Sales Support & Services flexible, scalable and reliable solutions / unmatched expertise 01 SUPPORT & SERVICES 5,500 employees 27M 170 termininals countries In the payments space, we know and experienced
More informationVISION MANAGEMENT SOLUTION
VISION MANAGEMENT SOLUTION THE MOST ADVANCED MANAGEMENT SOLUTION ON THE MARKET TODAY, FUTURE-PROOFED TO SUPPORT CONTINUOUS GROWTH AND EVOLUTION IN THE RETAIL BANKING ENVIRONMENT. An NCR Buyer s Guide TAKE
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More informationSERVICE LEVEL AGREEMENT (SLA) IT SUPPORT
(SLA) IT SUPPORT Created Date: 2019 Supplier: Concero UK Ltd Table of Contents 1. OVERVIEW Introduction Our Products Incidents and First Response Times Hours of Cover Onsite Support Visits Key Contacts
More informationYour Business Needs Managed Services. Find out when your business will truly benefit from a technology provider.
Your Business Needs Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing business today is tied
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More informationIT Managed Services. Agenda
IT Managed Services Agenda Introduction IT Challenges Problems with Traditional Approaches What is Managed Services The Benefits of Managed Services How it Works Q & A 517.323.7500 1 IT Challenges No Structured
More informationUniversity Systems Desktop Support Service Level Commitment
University Systems Desktop Support Service Level Commitment The Purpose of this Service Level Commitment (SLC) is to formally define the level of service University Systems will provide to UVic faculty,
More informationFDS Service Catalogue
FDS Service Catalogue Document Number: 33-03-007 Version Version Date Revised By Description Filename 1.0 01-04-2017 Adrie Kreder Final release Service Catalogue FDS-DXC 1.0.docx FDS Netherlands FDS-DXC
More informationIT Service Catalog College of Arts & Sciences
IT Service Catalog College of Arts & Sciences Backups and Storage (Enterprise) Backups and Storage End User A&S IT helps users backup and store data using UNM-approved storage methods and services including
More information1010 La Trobe Street Docklands Victoria
Position description Position Group Reports to Location Service Desk Administrator Telecommunications IT Service Delivery Manager 1010 La Trobe Street Docklands Victoria Date 2018 Our organisation VicTrack
More informationThe 3 Fundamentals of Systems Management
The 3 Fundamentals of Systems Management Dell October 2007 There are three fundamental components to desktop and notebook systems management Deploy; Monitor; and Change (Update). There are many subelements,
More informationNaverisk 2013 R1 Feature Summary
Naverisk 2013 R1 Feature Summary About Naverisk Naverisk is a market leading all in one RMM and Service Desk platform allowing SMB focused IT service providers to automate IT service delivery and streamline
More informationManaged IT Services. Take the hassle out of the day-to-day. Everyday.
bluesource Managed IT Services Take the hassle out of the day-to-day. Everyday. Day to day IT administration tasks can sometimes seem endless, distracting your staff from strategic business projects and
More informationBMC FootPrints. Service Management Solution Overview.
BMC FootPrints Service Management Solution Overview www.rightstar.com BMC FootPrints Service Management Key Benefits Single pane of glass: Single, web-based entry point for all of your Service and Asset
More informationSUPPORT SERVICES FOR DELL EMC VXBLOCK SYSTEMS, VBLOCK SYSTEMS, AND VXRACK SYSTEMS
SUPPORT OVERVIEW SUPPORT SERVICES FOR DELL EMC VXBLOCK SYSTEMS, VBLOCK SYSTEMS, AND VXRACK SYSTEMS Dell EMC provides a range of support options to match your business objectives and preferred support experience.
More informationAppendix A - Service Provider RACI Model
Portfolio es: R A C / I P.1 Portfolio Strategy Centralized management of one or more portfolios (major programs), which includes identifying, prioritizing, authorizing, managing, and controlling projects,
More informationICT Officer- Customer Support
ICT Officer- Customer Support Location: [Africa] [Uganda] Town/City: Kampala Category: Information Technology Job Type: Fixed term, Full-time Position: ICT Officer- Customer Support Reports to: ICT Manager
More informationManaged Services Service Guide
Managed Services Service Guide Contents Service Overview... 4 Remediation & Upgrade Policy... 4 Hardware & Software Warranty Maintenance Policy... 4 Monitoring Services... 5 Patch Management... 5 Field
More information{Buffalo County} IT Managed Services REQUEST FOR PROPOSAL BUFFALO COUNTY
BUFFALO COUNTY IT Managed Services REQUEST FOR PROPOSAL ISSUED DATE: 8/1/2018 SUBMISSION DATE: SEPTEMBER 14, 2018 AT 4:00 P.M. CENTRAL STANDARD TIME RFP COORDINATOR: SONYA J. HANSEN ADMINISTRATIVE COORDINATOR
More informationHoneywell Software Service Tools Help Manage Control System Performance, Security and Process Plant Outcomes
Honeywell Software Service Tools Help Manage Control System Performance, Security and Process Plant Outcomes Today s Honeywell LSS software service tools portfolio and the vision to optimize software tool
More informationBecome a truly service-oriented organization
Overview Solution highlights Single pane of glass: Single, webbased entry point for all service desk and desktop management needs Joined up processes: Integrated process automation across incident, problem,
More informationVACANCY POSITION GLOBAL FUND COORDINATING UNIT (GFCU)
1 VACANCY POSITION GLOBAL FUND COORDINATING UNIT (GFCU) JOB TITLE : IT SUPPORT OFFICER SECTION : ADMINISTRATION LOCATION : MGC OFFICE PARK, MASERU REPORTS TO : DEPUTY NATIONAL COORDINATOR DURATION TWO
More informationHP and Microsoft integrated innovation for end-user productivity
HP and Microsoft integrated innovation for end-user productivity Information technology continues to drive productivity and change the way business is done. Because your end users are on the front line,
More informationRelationship based, customizable, proactive enterprise support.
BlackBerry Technical Support Services Relationship based, customizable, proactive enterprise support. BlackBerry Technical Support Services for Enterprise: Standard, Premium and Elite support levels provide
More informationRequest for Proposals (RFP) Shared Information Technology (IT) Services for Rural Communities of Scott County, Iowa
Request for Proposals (RFP) Shared Information Technology (IT) Services for Rural Communities of Scott County, Iowa Response Submission Requirements Submission Deadline: Submission Contact: Submission
More informationPREMIER SERVICES FOR ASTRO 25 SYSTEMS BROCHURE NORTH AMERICA REGION
PREMIER SERVICES FOR ASTRO 25 SYSTEMS BROCHURE NORTH AMERICA REGION PREMIER SERVICES Maintaining and supporting your land mobile radio (LMR) system has never been harder. With relentlessly growing technology
More informationGoal 1: CONTINUED DEVELOPMENT OF ADVANCED TECHNICAL SERVICES
INFORMATION TECHNOLOGY SERVICES University Technology Administration, Infrastructure and Support Computing Technology Support Fiscal Year 2016-2017 Overview Computing Technology Support provides centralized
More informationSir Winston Churchill once said,
Sir Winston Churchill once said, "If you have knowledge, let others light their candles with it." 1 Track for Enterprise Services: Managed Services Track The designated Managed Services Provider Maintenance
More informationHow MSPs Deliver Innovation and Cost Reduction through Automation
How MSPs Deliver Innovation and Cost Reduction through Automation Disclaimer and Copyright Notice The information contained in this document represents the current view of Microsoft Corporation on the
More informationINFORMATION TECHNOLOGY SERVICES
INFORMATION TECHNOLOGY SERVICES Information Technology Services: Service Level Agreement (SLA) SLA Number: 100 Related Service Level and Operating Level Agreements: Comments: SLA Revision History Date
More informationOIS Client Services: Service Level Agreement
OIS Client Services: Service Level Agreement Presented to: UNC School of Medicine Date: June 3, 2014 Service Level Agreement Purpose... 3 Scope of Agreement... 3 Services Provided Under This Agreement...
More informationManaged IT Services OUR TECHNOLOGY & DELIVERABLES
Managed IT Services OUR TECHNOLOGY & DELIVERABLES Executive Summary s a CIO, the decision to self-manage or to rely on a third party to manage and maintain your IT infrastructure has always been an important
More informationMoogsoft Inc. Support Addendum
Moogsoft Inc. Support Addendum This Support Addendum (this Addendum ) is an addendum to and deemed incorporated into and made a part of the End User License Agreement between Moogsoft and You (the Agreement
More informationTech Data Cloud Support Services (CSS): Microsoft CSP Playbook Tech Data Corp. All Rights Reserved.
Tech Data Cloud Support Services (CSS): Microsoft CSP Playbook Contents 1. CSS for Microsoft CSP... 3 1. CSP Support Overview... 3 2. CSP Cloud Support Services (CSS) Scope... 3 3. Languages and Availability...
More informationCity of Las Cruces MOUNTAINS OF OPPORTUNITY
City of Las Cruces MOUNTAINS OF OPPORTUNITY Information Technology Strategic Business Plan Mission The mission of the Information Technology Department is to provide information access, security, and timely
More informationLenovo Services for the Data Center
Lenovo Services for the Data Center September 28, 2016 Mission Our mission is to be your trusted partner in the data center. #1 Thousands of customers trust Lenovo Services to run their businesses and
More informationCarousel Managed Services: A Clear Way Toward Business Transformation
Carousel Managed Services: A Clear Way Toward Business Transformation As an IT leader, part of what drives you is a passion for using technology to effect positive change. Your strategy fuels fresh ideas
More informationConsiderations when Choosing a Managed IT Services Provider. ebook
Considerations when Choosing a Managed IT Services Provider ebook Contents Considering Managed Services?...3 Consideration 1: Depth...4 Consideration 2: Proactive...5 Consideration 3: Knowledge & Processes...6
More informationIT MANAGED SUPPORT SERVICES
Making Technology Simple for over 12 years IT MANAGED SUPPORT SERVICES Dynamic Solutions, Trusted Service 2 Peach Technologies 4 Why have Managed IT - Case Study 6 Benefits of Managed IT Service 8 Business
More informationHealth Services. Service Definition V0.6. Signoff. Name Role Signature & Date. Manager Cheryl Walker Health Services - Practice Manager
Service Definition Health Services V0.6 Signoff Name Role Signature & Date Jim Leeper IT Service Delivery Manager Cheryl Walker Health Services - Practice Manager John Pejkovic Portfolio Manager Houssein
More informationThe technical resources for which the IT Support Analyst provides support and management include:
Job description Post IT Support Analyst Grade 5 Hours 35 hours per week To fulfil the demands of this post, the post holder will need to work flexibly in response to service requirements. Early starts
More informationEVALUATION GUIDE. Web Help Desk
EVALUATION GUIDE Web Help Desk The purpose of this guide is to help you understand how SolarWinds Web Help Desk (WHD) can help you do your job more efficiently, and increase the performance of your support
More information2013 Honeywell Users Group Americas. Protect your Software Investment with New Advanced Software Services
2013 Honeywell Users Group Americas Protect your Software Investment with New Advanced Software Services 1 Agenda 1. Challenges of supporting Advanced Software Applications and sustaining their benefits
More informationWhite Paper. Managed IT Services as a Business Solution
White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...
More informationTOWN OF KINDERSLEY Request for Proposals (RFP) IT MANAGED SERVICES PROVIDER. Opening Date: November 15, 2017 Closing Date: November 30, 2017
TOWN OF KINDERSLEY Request for Proposals (RFP) IT MANAGED SERVICES PROVIDER Opening Date: November 15, 2017 Closing Date: November 30, 2017 1. OPPORTUNITY The Town of Kindersley is seeking the services
More informationICT budget and staffing trends in Germany
ICT budget and staffing trends in Germany Enterprise ICT investment plans to 2013 January 2013 TABLE OF CONTENTS 1 Trends in ICT budgets... Error! Bookmark not 1.1 Introduction... Error! Bookmark not 1.2
More informationThis is agreement is governed by the PSC Master Services Agreement (MSA) (named Master Services Agreement ) found at:
IBM WATSON MARKETING SOFTWARE SUPPORT AGREEMENT This is agreement is governed by the PSC Master Services Agreement (MSA) (named 201804 Master Services Agreement ) found at: http://www.purplesquareconsulting.com/master-services-agreements.
More informationIntroduction to Business Cloud. White Paper
Introduction to Business Cloud White Paper Contents Introduction... 3 Background... 3 Solution... 4 Out-of-the-band Architecture... 5 Scalable... 6 Simple... 6 Secure... 7 Intelligent... 7 Intended Market
More informationProSupport Enterprise Suite. Support that accelerates your IT transformation
ProSupport Enterprise Suite Support that accelerates your IT transformation 1 Comprehensive support for complex environments The enterprise landscape is changing rapidly, and the pressure to introduce
More informationSecurity Monitoring Service Description
Security Monitoring Service Description Contents Section 1: UnderdefenseSOC Security Monitoring Service Overview 3 Section 2: Key Components of the Service 4 Section 3: Onboarding Process 5 Section 4:
More informationGuide to ZNetLive Support Services for
Guide to Support Services for P a g e 1 Table of Contents Introduction... 3 SUPPORT FEATURES... 3 Specialized Assistance + deep expertise + insights... 3 Direct one to one communication... 4 Proactive
More informationAgenda Item. Issue under Consideration: Contract #12-037, Technology Assessment Master Agreement
Agenda Item Item: 6a Issue under Consideration: Contract #12-037, Technology Assessment Master Agreement Current Status: The County has an existing agreement with VC3, Incorporated to provide management
More informationCOMPANY Reliable. Flexible. Innovative. OVERVIEW
COMPANY OVERVIEW END USER COMPUTING Bell Techlogix is a forerunner in comprehensive IT services working as a true partner for our clients. As a privately-held company with over 25 years of excellence,
More informationConfigure Inc. Overview and IP Telephony Management Solutions Review. A Trusted IT Partner for Over 20 Years
Configure Inc. Overview and IP Telephony Management Solutions Review A Trusted IT Partner for Over 20 Years Configure Inc. Services Overview Complete Integrated IT Management Solutions Billing Collection
More informationDistributed Smart Services
Distributed Smart Services On-site support that creates IT supporters. Simply a smarter approach to on-site support. To IT leaders, on-site support has always been about solving issues and warding off
More informationCopyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Managed Services Printing & Personal Systems Hartmut Husemann, Sales Director Printing PPS Germany Trends Shifting budgets 70 85% IT Assets devoted to ongoing support 1 Consumerization of IT 74% of
More information