What s most important for a company: making the customer happy!

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2 What s most important for a company: making the customer happy! Recognisable? Long waits when calling a contact centre? Selection menus that don t seem to end? You then get someone on the phone but the agent cannot answer your question and sends you from pillar to post. And what s the result? What do your customers experience when they contact your company? How is their customer experience? Skype for Business Working and cooperating remotely becomes easy with Skype for Business, previously known as Lync. The integration of chat, calling, video, meetings and sharing documents is essential for today s employee. In principle, it s possible to reach a company that is using Skype for Business. What is lacking is genuine customer contact functionality. CC4Skype, the customer care solution for optimum customer experience and happy customers, offers this! CC4Skype Today s customers want to get in touch with an organisation and be helped any time of day, through any channel. CC4Skype is the most intuitive and complete solution for routing and settling multichannel customer interactions, exclusively developed for Microsoft s Skype for Business. CC4Skype is therefore used at departments with a lot of internal or external customer contact. For instance, contact and service centres, receptionists and operators. The software can be implemented fast, is easy to use and has a multitude of functionalities.

3 Add value to your customer contact process with CC4Skype Our goal is to improve the service of your organisation. This immediately results in satisfied customers, insight into performance and a manageable customer contact process. Satisfied customers Together with you, we design CC4Skype in such a way that your customers immediately end up with the right member of staff and can be helped right away. With CC4Skype you can lift your service to a higher level. Thanks to intelligent routing customers will we assisted by the right person and your organisation can be reached better. Customers use the channel of their own choice, there are no more limits. Satisfied employees Due to the simplicity of our solution, your employees gain fast insight into queues, the availability of colleagues and the accessibility of the company. With just one press of a button they can get into immediate contact with the manager, who can then listen in, whisper and, if necessary, intervene in the conversation. Lower costs We realize significant cost reductions by efficient routing and processing of customer contact. In addition, we use a pay-per-use model which you can simply scale up and down. If there are fewer employees at work for a specific period, this has an immediate effect on the monthly invoice. Met CC4Skype stijgt de klanttevredenheid, de medewerker tevredenheid en dalen de kosten

4 CC4Skype is 100% integrated with Lync and Skype for Business Multichannel One environment for all interactions; save on IT costs and your valuable time CC4Skype is a multichannel customer care solution for dealing with customer interactions; from phone and chat to and social media. In CC4Skype you can easily indicate which skills your employees have and which forms of customer contact they can handle. Graphic call flow builder You are at the wheel of your own contact centre The solution has a powerful graphic tool to set up call flows, such as IVR menus, routings and disaster recovery. You can even carry out changes during operational hours. Quality Monitoring In control of the quality level of your customer care centre CC4Skype s advanced quality monitoring functionalities help you monitor the quality of your service. These can be proactive and reactive means, such as intervening in a conversation or whispering when a conversation isn t going well, real-time dashboards and historical reports and automatic and manual recording of interactions. Operator switchboard Advanced functionalities for your receptionists, telephonists and operators CC4Skype offers a modern version of the well-known switchboard for operators. All functionalities they can wish for are included. Just think of putting calls on hold, cold- and warm-connect, making a VIP list and taking call notes. One screen does it all Save time and make fewer mistakes CC4Skype enables making tab pages that can connect to a URL, which helps to quickly and easily obtain information from third party systems. This drastically reduces the average handling time per interaction and employees make fewer mistakes. This helps the customer right away! Exclusively designed for Microsoft s Lync and Skype for Business

5 Create an optimum customer experience with CC4Skype Our story Skype for Business is the future. We re convinced of this. As customer contact experts we sought additional customer contact software. It turned out that there was no proper solution that met our wishes and demands. From our passion for the trade and many years experience in the industry, we developed CC4Skype. With customer care functionalities that provide genuine added value for your organisation. Our passionate team consists of experienced and young professionals. This energetic combination provides a solution with a quality we are proud of. We listen to the ideas of our customers and identify customer care industry trends. We convert these into customer contact functionalities that become available to our customers via new releases. We are ready to contribute to your success!

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