PLM400 Quality Management

Transcription

1 Quality Management SAP ERP - Operations Support Course Version: 98 Course Duration: 5 Day(s) Publication Date: Publication Time: 1032

2 Copyright Copyright SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. Additionally this publication and its contents are provided solely for your use, this publication and its contents may not be rented, transferred or sold without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Trademarks Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint and SQL Server are registered trademarks of Microsoft Corporation. IBM, DB2, OS/2, DB2/6000, Parallel Sysplex, MVS/ESA, RS/6000, AIX, S/390, AS/400, OS/390, and OS/400 are registered trademarks of IBM Corporation. ORACLE is a registered trademark of ORACLE Corporation. INFORMIX -OnLine for SAP and INFORMIX Dynamic ServerTM are registered trademarks of Informix Software Incorporated. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, the Citrix logo, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, MultiWin and other Citrix product names referenced herein are trademarks of Citrix Systems, Inc. HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. JAVA is a registered trademark of Sun Microsystems, Inc. JAVASCRIPT is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, SAP Logo, R/2, RIVA, R/3, SAP ArchiveLink, SAP Business Workflow, WebFlow, SAP EarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mysap.com Logo and mysap.com are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other products mentioned are trademarks or registered trademarks of their respective companies. Disclaimer THESE MATERIALS ARE PROVIDED BY SAP ON AN "AS IS" BASIS, AND SAP EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR APPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THESE MATERIALS AND THE SERVICE, INFORMATION, TEXT, GRAPHICS, LINKS, OR ANY OTHER MATERIALS AND PRODUCTS CONTAINED HEREIN. IN NO EVENT SHALL SAP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION LOST REVENUES OR LOST PROFITS, WHICH MAY RESULT FROM THE USE OF THESE MATERIALS OR INCLUDED SOFTWARE COMPONENTS. g

3 Contents Contents Course Overview... Course Goals... Course Objectives... v v v Unit 1: Navigation - Optional Unit... 1 Logon and Screen Design... 1 Calling Functions... 1 Getting Help... 1 Personalizing the User Interface... 1 Unit 2: Basics... 2 Overview of Processes and Available Solutions... 2 Quality Management as Part of the SAP Solution Portfolio... 2 Unit 3: Overview of QM in the Logistics Supply Chain... 3 QM in Company Processes... 3 QM Processes in the Logistics Supply Chain... 3 Unit 4: Quality Management in Procurement... 4 QM Tasks in Procurement... 4 Unit 5: Quality Management in Production... 5 QM Tasks in Production... 5 Unit 6: Quality Management in Sales and Distribution and Service... 6 QM Tasks in Sales and Distribution... 6 Unit 7: Functions in Detail - Quality Planning... 7 Logistics Master Data in Quality Planning... 7 Inspection Planning and QM Basic Data... 7 Overview of Failure Mode and Effects Analysis and Control Plan - OPTIONAL... 7 Unit 8: Functions in Detail - Quality Inspection... 8 The Inspection Lot... 8 Inspection Lot Creation... 8 Inspection and Inspection Lot Completion SAP AG. All rights reserved. iii

4 Contents Sample Management... 8 Unit 9: Functions in Detail - Quality Certificates...10 Certificate Receipt and Certificate Issue Unit 10: Functions in Detail - Quality Notifications...11 General Notification Processing Quality Notifications in the Logistics Supply Chain Unit 11: Functions in Detail - Quality Control...12 Dynamic Modification and Statistical Process Control Quality Scores and Costs Evaluations in Quality Management Unit 12: Functions in Detail - Test Equipment Management...13 Overview of Test Equipment Management Unit 13: Functions in Detail - Stability Study...14 Stability Study Process Flow Objects in the Stability Study Unit 14: Audit Management...15 Audit Management Unit 15: Enterprise Portals...16 Business Drivers for Portals SAP Product Overview and Release Strategy SAP NetWeaver Introduction to the SAP NetWeaver Portal Unit 16: Implementing QM...18 Planning and Project Preparation Business Blueprint Realization and Start of Productive Use SAP AG. All rights reserved. iv

5 Course Overview Course Overview This course is designed to give you an overview of the SAP applications for quality management. Examples are used to illustrate the QM functions in the system. This course is a prerequisite for the subsequent detailed courses in the quality management area. The SAP Quality Management applications are part of the SAP ERP (Enterprise Resource Planning) and SAP PLM (Product Lifecycle Management) solutions. The information in this course refers to the SAP ERP Central Component 6.0 software component, SAP Enhancement Package 5. Target Audience This course is intended for the following audiences: Members of the project team Employees who are familiar with QM tasks Course Prerequisites Required Knowledge Basic knowledge of business processes Recommended Knowledge SAP01 (SAP Overview) Course Goals This course will prepare the participant to: Recognize the options for using the SAP Quality Management applications Understand how QM is integrated into other SAP applications Explain the detailed functions of the SAP Quality Management applications Course Objectives After completing this course, the participant will be able to: Understand business processes from a QM standpoint Understand QM integration Give an overview of QM functions List the basic conditions involved in implementing QM SAP AG. All rights reserved. v

6 Course Overview SAP AG. All rights reserved. vi

7 Unit 1 Navigation - Optional Unit In this unit, you learn how to use the SAP GUI to navigate in SAP systems. It also contains information on personalization and other information that will be useful to you in your work with SAP systems. Lesson: Logon and Screen Design Log on to the system successfully Name and use elements of a SAP GUI screen Lesson: Calling Functions Use various methods to call SAP system functions Describe the standard menus System and Help. Lesson: Getting Help Use the basic functions of the F1 help Use the F4 help Display the information in the online documentation Lesson: Personalizing the User Interface Use the various options for personalizing the SAP system SAP AG. All rights reserved. 1

8 Unit 2 Basics This unit describes the most important QM functions and explains how these functions can be used in an enterprise. You will also see the basic structure of SAP Quality Management applications and learn about the tasks of each individual area. Lesson: Overview of Processes and Available Solutions Understand the basics of the EDP-based QM system Describe the contributions QM makes to the life cycle of a product Describe the software solutions provided by SAP and, in particular, the solutions and functional areas of quality management Lesson: Quality Management as Part of the SAP Solution Portfolio Describe the subareas of SAP ERP Quality Management and their tasks Explain the structure of the QM menu and carry out a material analysis using the QM information system SAP AG. All rights reserved. 2

9 Unit 3 Overview of QM in the Logistics Supply Chain This unit examines the whole logistics supply chain from a QM perspective and uses examples to illustrate how quality management can be used for certain processes. Lesson: QM in Company Processes Understand the use of quality management in the different processes within a company. Explain the possible uses of quality management for your company. Lesson: QM Processes in the Logistics Supply Chain Describe the planned processes in QM Describe the event-triggered processes in QM SAP AG. All rights reserved. 3

10 Unit 4 Quality Management in Procurement This unit explains the tasks of quality management in the procurement process. The unit focuses on QM-specific processes in external procurement, such as vendor release, certificate processing, and inventory management. Examples are used to show the key processes in the system. Lesson: QM Tasks in Procurement Describe the procurement processes from a quality management standpoint Explain inspection and certificate processing at goods receipt Describe the possible uses of the quality info record in procurement SAP AG. All rights reserved. 4

11 Unit 5 Quality Management in Production In this unit, you learn about the possible uses of QM in production. The processes of quality inspection during production and quality inspection after completion of production are presented. The specific requirements of the process industry are also taken into consideration. Lesson: QM Tasks in Production Describe the possible uses of QM in production Describe the process flow and consequences of quality inspection during production Perform quality inspections for a goods movement after production is completed SAP AG. All rights reserved. 5

12 Unit 6 Quality Management in Sales and Distribution and Service The uses of quality management in sales and distribution processes are dealt with in this unit. The unit deals with customer-specific inspection requests, certificate creation, and the processing of customer complaints. Lesson: QM Tasks in Sales and Distribution List the options for using the QM application component in the sales processing and service areas Explain the QM-relevant processes for a sales order and for a delivery Use quality notifications for processing customer complaints SAP AG. All rights reserved. 6

13 Unit 7 Functions in Detail - Quality Planning In quality planning, you define specifications and processes on a long-term basis as master records. Quality planning includes inspection planning and the basic data required for inspection planning. Lesson: Logistics Master Data in Quality Planning Explain and use logistics master data in quality planning Lesson: Inspection Planning and QM Basic Data Explain and use the basic data in quality management Explain the structure and use of inspection plans Lesson: Overview of Failure Mode and Effects Analysis and Control Plan - OPTIONAL Describe the contents of an FMEA in the overview Explain the structure of an FMEA Explain the structure of a control plan SAP AG. All rights reserved. 7

14 Unit 8 Functions in Detail - Quality Inspection In this unit, you learn about the different types of quality inspection. The unit covers inspection lot processing with defects recording, inspection lot processing with results recording, and sample management. Lesson: The Inspection Lot Describe the creation of inspection lots Explain the process flow of a quality inspection Lesson: Inspection Lot Creation Explain how the inspection specifications are determined Explain the steps in inspection lot creation Lesson: Inspection and Inspection Lot Completion Describe the processes in results recording and defects recording Complete the inspection lot with the usage decision Explain the processes involved in the copy inspection results function Lesson: Sample Management Explain the objects used in sample management SAP AG. All rights reserved. 8

15 Use sample management in inspection planning Describe the inspection process using sample management SAP AG. All rights reserved. 9

16 Unit 9 Functions in Detail - Quality Certificates This unit deals with the options available for incoming and outgoing quality certificates. You learn about certificate monitoring at goods receipt, and certificate planning and processing at goods issue. Lesson: Certificate Receipt and Certificate Issue Plan certificates Create quality certificates for the outbound delivery SAP AG. All rights reserved. 10

17 Unit 10 Functions in Detail - Quality Notifications Quality notifications are a central tool used to record and process problems and to handle unplanned events. In addition to the quality notifications, other notification categories are also covered in this unit. Lesson: General Notification Processing Describe how notifications can be used Explain the structure of a notification Record and process notifications in the system Lesson: Quality Notifications in the Logistics Supply Chain Describe the possible uses of quality notification Explain how notifications are processed SAP AG. All rights reserved. 11

18 Unit 11 Functions in Detail - Quality Control Quality control encompasses a multitude of preventive, monitoring, and corrective activities that originate in the quality planning specifications and the evaluations of quality inspections and quality notifications. In this unit, you will see several examples of evaluations based on original documents and using the information system. Lesson: Dynamic Modification and Statistical Process Control Explain the uses of dynamic modification Plan and use quality control charts Lesson: Quality Scores and Costs Explain the purpose of the quality score for the inspection lot Describe the effect of quality on the vendor evaluation Explain quality-related costs Lesson: Evaluations in Quality Management Explain the different evaluation options. Perform evaluations for the inspection results and in the info system SAP AG. All rights reserved. 12

19 Unit 12 Functions in Detail - Test Equipment Management You use test equipment management to monitor the test equipment you use in your inspections. The required master data, as well as the planning and processing of a calibration inspection is covered in this unit. Lesson: Overview of Test Equipment Management Describe the planning of the calibration inspection Perform the calibration inspection SAP AG. All rights reserved. 13

20 Unit 13 Functions in Detail - Stability Study In this unit, you will learn about the entire stability study process. This process is divided into the initial test, stability planning, and the stability test. An example is used to show you a typical stability study process. Lesson: Stability Study Process Flow Explain the process flow of a stability study Plan and execute a stability study Lesson: Objects in the Stability Study Explain the objects used in a stability study Describe the activities involved in a stability study SAP AG. All rights reserved. 14

21 Unit 14 Audit Management In this unit, you will gain an overview of the audit process. Based on audit planning, the processing steps during an audit and later evaluation options are introduced. A simple example is used to show you the typical process. Lesson: Audit Management Explain the components of Audit Management in the overview Explain the planning of an audit Execute an audit SAP AG. All rights reserved. 15

22 Unit 15 Enterprise Portals The SAP NetWeaver Portal solution gives you access to all relevant data over a service-friendly interface. It also allows you to convert structured and unstructured information into concrete knowledge. It brings together information from SAP and non-sap systems, data warehouses, and desktop documents, as well as Web content and services on a central, unified platform. This lesson provides an introduction to enterprise portals, and demonstrates the advantages of the SAP solution. Lesson: Business Drivers for Portals Explain the purpose of an enterprise portal List the objectives for portals in a company Describe the benefits of using an enterprise portal Lesson: SAP Product Overview and Release Strategy List the key components of SAP solutions Explain the differences between an application and a component Lesson: SAP NetWeaver State the basic concept of SAP NetWeaver Describe the central role played by SAP NetWeaver Application Server Explain the role of SAP NetWeaver AS Java SAP AG. All rights reserved. 16

23 Lesson: Introduction to the SAP NetWeaver Portal Describe the key capabilities of SAP NetWeaver Portal Name the advantages of Business Packages Describe the genealogy of SAP NetWeaver Portal SAP AG. All rights reserved. 17

24 Unit 16 Implementing QM An example is used to give you an overview of the most important steps in a QM implementation project. You learn about the tools used and about QM Customizing. Lesson: Planning and Project Preparation Explain the project planning for a QM implementation Describe the prerequisites for a QM implementation Lesson: Business Blueprint Model of core processes Determine general conditions for the project Lesson: Realization and Start of Productive Use Describe how to adapt the system to suit your needs Explain the most important tools used during project realization SAP AG. All rights reserved. 18