Case Study. GDS Integration

Transcription

1 Case Study GDS Integration

2 01 Client Background The client is one of Europe s leading corporate services organization specializing in travel. Purpose The client wanted to increase their inventory by integrating with leading GDSs such as Sabre and Amadeus for Air and Hotel inventory. Challenges The GDS adapters were to be integrated with the client s existing travel booking platform ( Platform ). The integrations had stringent performance and audit requirements. Customer Requirements To build integrations for Air and Hotel inventory from leading GDS such as Sabre and Amadeus, to feed into their platform They wanted the adapters to use the common application infrastructure that was already available on their platform The adapters were to seamlessly, integrate into their existing platform

3 02 tavisca s Contributions and Work Profile The engagement with this client began in December, The client had initially approached tavisca for a pilot project, where they wanted to integrate Sabre Hotel inventory into their platform. Below is how tavisca engaged and executed the projects: A team consisting of a Business Analyst, a Tech Lead and a Project Manager visited the client s location to gather business requirements and technical understanding of the platform architecture and collaborate to create a project plan. Executed the development and the integration phase offshore and worked with the client s IT team for the integration phase of the project. Provided a week of production support and knowledge transfer to the client s IT team. Successfully completed the pilot and secured three more projects. Integrated Amadeus Air, Hotel and Car inventory with their platform as follow-up projects after successfully completing the pilot project. Established a single point of contact at the client s end for business questions and technical questions related to integration. Weekly status calls and biweekly governance calls were made to keep the client informed and as a risk escalation and mitigation mechanism.

4 03 Technical Approach The client s platform used a publish-subscribe pattern within Microsoft BizTalk Server for implementing provider adapters (or plug-ins). Tavisca Solutions recommended a GDS adapter that will extend the existing platform. The adapter will expose the GDS hosted hotel content and booking related functionality through the platform s middleware API. The existing platform s generic orchestration was responsible for retrieving client configuration details from the Control Centre (via the profile web service) that was used within the promoted context properties. Context properties were typically the Provider ID (a unique id allocated to each GDS/Provider); an action (such as Book ); and a GUID which is a unique identifier for each process instance. The Provider ID/Operation typically determined which plug-in orchestration would be activated by BizTalk.

5 O4 System Architecture The figure below shows the complete system architecture with the integration touch points with the client s platform. System Components 1. Adapter Component: This component contains the interfaces and implementations for the platform to register as a plug-in endpoint and make calls to. This component interacts with the core implementation for processing requests and responses.

6 O5 2. Core Business Logic Component: This component is the core business logic layer of the Adapter. It has its object model corresponding to the semantics possible with GDS as a provider. This component interacts with the Platform s core data services for business, data and transaction data and interacts with GDS Message Translators component to send request data and parse response data to and fro from the GDS. Once the response is ready, it puts the response into the message store using the platforms message store service for core orchestration to pick up the response and provide it to the Point of Sale. 3. Platform Services Client Component: This component connects all the client applications to the platforms web services. This abstracts the Platform Services from the Adapter so that changes to Platform Services do not impact the overall implementation of the Adapter. 4. Message Translators Component: This component encapsulates the complexities of creating the messages in GDS format and parsing GDS response into the domain object model of the Adapter. 5. Client Proxy Component: This component abstracts the GDS client libraries and contains the object model that the GDS understands. 6. Session Pool Windows Service: Session Management Windows Service maintains the configured number of GDS connection sessions, and provides methods to acquire and release a session used by GDS message translators.

7 O6 Technologies Used Operating System: Windows Server 2012 Framework:.Net 4.5 Technology: C# & WCF Database: Microsoft SQL Server Web Server: IIS 8.0

8 Tavisca Solutions, a travel technology products and solutions provider that works with (B2B, B2C and B2B2C) travel companies across the globe and helps them enhance their online business. With the vision to build future-focused technology building blocks that solve key challenges in online travel business, tavisca offers a versatile suite of cloud-based SaaS products, deciphering every aspect of customer and agent-facing booking engines, travel mid & back-office operation management systems. Established in 2008, tavisca has emerged into a team of travel technology specialists with over 300 dedicated personnel and three state-of-the-art development centers in India and the United States of America. Today, tavisca continues to soar at its position amongst the top 100 GPTW list of best places to work in India, for three consecutive years. tavisca s core offering travelnxt is a PCI PA-DSS compliant online travel booking management software that works across Air, Hotel, Car, Deals, Activities, Transfers and Insurance with a Strong Booking Engine, Static Package Builder and Inventory Management System. Annually, tavisca s travel technology empowers more than a million online travel bookings globally. For sales contact: sales@tavisca.com For press and media contact: beacon@tavisca.com Tavisca Tavisca Solutions Pvt. Pvt. Ltd. Ltd. 3/17/15 3/18/15