2014 Software Global Client Conference

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2 CF TSS-02 Indepth View of: Proactive Systems Monitoring Service & Software Asset Manager (SAM 2.0) Presenters Paul Trapani Krishnan Iyer Ed Laughery

3 Mobile App: Please take a moment Check into Session by: Select Detailed Schedule Select the specific session Click on Check in Take Session Survey by: Select Detailed Schedule Select the specific session Scroll Down to Survey and Provide Feedback

4 Agenda Global Customer Support (GCS) Introduction Customer FIRST Offerings - New Support Tools, Utilities and Services About Proactive Systems Monitoring Services & Demo About Software Asset Manager (SAM) & Demo

5 About GCS Global Customer Support Expert technical support committed to excellence, with rigorous dedication to certification and prestigious industry recognition Extensive global coverage 400+ highly experienced consultants ( years typical experience) from key global locations 150+ software support personnel located in 24 countries Our support organization is complemented by 300+ partner ecosystem support personnel Customer satisfaction ratings for support typically ranged from 95% to 100% in 2013

6 Tools & Utilities Proactive System Monitoring Solution and Services Wonderware Software Asset Manager (included in Premium and Elite) Nominal annual subscription for Standard Level License Inventory Management and Compliance Software Patch Management 50% Discount on Test System Licenses Ensure your application is ready before releasing to production environment Disaster/Recovery License Access Hosted Application Clone Replica of your application running in the global support lab for testing purposes and issue triage/resolution

7 New Support Tools, Utilities and Services Proactive System Monitoring Solution and Services Software Asset Manager 2.0 Customer FIRST for Solutions (aka Application Support) Global Customer Support Website Customer FIRST Benefits Mobile App

8 Proactive System Monitoring & Services What are we talking about? New software application and optional services to monitor Wonderware software applications and system health The Objective: Avoid unplanned downtime Maintain optimum performance of mission critical assets Ensure system health and performance Augment onsite plant resources

9 Proactive System Monitoring Components and Services 1. Proactive System Monitoring Application 2. Service Elements a) Baselining of the Wonderware system Assessment and remediation of the operating performance of the Wonderware software application b) Implementation and Commissioning Establishing & verifying communications between the customer system and the Schneider Electric monitoring infrastructure Deployment of Management Packs and tuning of rules and triggers Alert notification routing c) Real-time Alert Monitoring and Processing services Monitor for alerts, triage, response and resolution to alerts conditions Customer Monitors Schneider Electric Monitors Partner Monitors d) Annual System Maintenance (onsite, install patches and recalibrate system)

10 Proactive Systems Monitoring Services Data Center ALERTS Gateway Gateway Gateway Gateway WW Applications WW Applications WW Applications Customer FIRST offering On-Premise solution Based on MS System Center For Wonderware products Highly scalable with proven technology External Support Partner Internal HelpDesk Tech Support Tech Support Tech Support Tech Support

11 Proactive Monitoring Service Capabilities Monitor Triage Respond Resolve Wonderware experts monitor for alert conditions 7 x 24 x 365 on systems Upon receipt of alert experts will classify the type and severity of issue and initiate appropriate response Experts will evaluate error/alert conditions and begin problem diagnostics and contact the customer (if necessary) Experts will conduct appropriate diagnostics and troubleshooting to identify underlying issues and to attempt corrective actions

12 What is Monitored Example Product System Platform: Platform & Engine DI Objects Historian ArchestrA MES SQL Server Hardware/Operating System What we will monitor Extensible list of Runtime Attributes such as Scan Status, Redundancy/Failover, A 2 Event Log (SMC) logged Error/Warnings, logged Script Issues Connections / Scan Status, DAServer Status, Error/Warnings logged in the ArchestrA Event Log (SMC) Historian Services Status, DB Health, Errors/Warnings logged in the A 2 Event Log (SMC) ArchestrA Services Status Errors/Warnings logged in the A2 Event Log (SMC) MES Services Status, MES DB performance, Errors/Warnings logged in the A2 Event Log (SMC) Internal Performance & Health per Microsoft SQL Server Management Pack CPU, Memory, Event Logs, Performance Counters

13 PSMS Demo Setup Singapore Chewing Gum Company Galaxy Galaxy Repository App Engine (s) App Server MES DB DI Objects DI Object App Engine (s) App Server Historian App Engine App Server

14 PSMS Demo Setup Singapore Chewing Gum Company Galaxy with Monitoring Agents/Gateway PSMS Agent PSMS Agent Galaxy Repository PSMS Agent App Engine (s) App Server PSMS Gateway PSMS Agent MES DB DI Objects DI Object App Engine (s) App Server PSMS Agent PSMS Agent DI Object App Engine App Server Historian

15 Wonderware Software Asset Manager A software application that: 1. Provides secure, robust license inventory management and reporting Quickly detects Wonderware license running on the network at a plant level For individual plants or aggregating information from multiple plants 2. Enables efficient software update and patch management services Detects available patches and updates 3. Is delivered as a non-intrusive, highly secure portable service

16 Software Asset Manager - Process 1. Create Define the Wonderware network 5. Deploy Push updates to selected machines 2. Detect Discover Wonderware software and licenses at the plant 4. Acquire Retrieve relevant software updates from Wonderware 3. Assess Compare installed software information with available patches and updates

17 Wonderware Software Asset Manager

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