ENTERPRISE BUSINESS ASSURANCE TELECOM. SCAN THIS QR CODE TO LEARN MORE ABOUT BUSINESS ASSURANCE.

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1 ENTERPRISE BUSINESS TELECOM SCAN THIS QR CODE TO LEARN MORE ABOUT BUSINESS. Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free.

2 Index Enterprise Business Assurance (EBA) The Concept RAID:TELECOM Software _ EBA Fast Processes _ EBA Flex Processes Business Assurance Managed Services

3 WeDo Technologies Enterprise Business Assurance 3 WHAT IS ENTERPRISE BUSINESS? EBA EXPLAINED. THINKING BY ANALOGY. The Enterprise Business Assurance concept can be compared to the dashboard of a car. Well, not the dashboard alone, but also the sensors connected to each critical component of the vehicle that reports back to the dashboard where the information is made visible to the driver. THROTTLE POSITION SENSOR AMBIENT AIR TEMPERATURE SENSOR ABS WHEEL SPEED SENSOR DETONATION (KNOCK) SENSOR COOLANT LEVEL SENSOR CRANKSHAFT POSITION SENSOR STEERING RATE SENSOR REAR WHEEL LEVEL SENSOR Sensors can help cut fuel consumption and harmful emissions. They play a part in boosting engine efficiency and vehicle safety to ensure greater driving comfort and enjoyment. To fulfill the task of capturing and transmitting data. They also need to function perfectly in the presence of other sensors, in addition to offering a long service life. LIKE TODAY S CAR, COMPANIES THAT ADOPT EBA ARE LOADED WITH BUSINESS SENSORS Through the use of dashboard and sensors, anomalies or abnormal activity anywhere in the vehicle can be easily spotted and the driver will be notified through an alarm. Like the car sensors and the dashboard, think of Enterprise Business Assurance (EBA) software as the technology that assists modern corporations in reducing business losses by improving performance. Through CONTINUOUS MONITORING, the costs and limitations of manual oversight can be reduced by instituting automated controls in financial applications and other business support systems. Enterprise Business Assurance (EBA) systems (like WeDo Technologies RAID) work exactly the same way as a car dashboard, only instead of being designed for a car, they are designed for companies that want to run their business more efficiently. According to each company s strategy, software sensors are designed and strategically placed into company departmental operations such as Human Resources, Marketing, Sales and so on. A dashboard with a host of warning lights is designed to let you know about the overall status of the company.

4 4 WeDo Technologies Enterprise Business Assurance EBA CHALLENGE RAID Telecom Software helps businesses become more efficient. By providing enhanced controls, earlier access to information, and by reducing complexity; we help corporations all over the world to assess, design, implement and evaluate the health of their business through continuous controls monitoring. POTENTIAL BENEFITS OF EBA SOFTWARE A proven mechanism to automate manual controls and processes Reduce the amount of time spent on error correction and focus on valuable analysis instead Reduced manual SOX testing Move from frequent oversight to continuous oversight to avoid potential regulatory noncompliance Reduce ERP system or business process limitations and deficiencies A platform to continuously assess risk for audit planning and scoping purposes Increased coverage and frequency of audits Quickly implement an end-to-end tool capable of root cause analysis for errors, policy violations, fraud, and misconduct DELIVERED THROUGH: People Tools Professional Services

5 WeDo Technologies Enterprise Business Assurance 5 END-TO-END SOFTWARE SELF-SERVICE ANALYTICS DASHBOARD & REPORTING ADAPTIVE CASE MANAGEMENT ETL & CEP MEASURING AND AUDITING TOOLS UNIFIED VALIDATION ENGINE POWER to the Users! RAID Telecom solution enables CSPs to proactively identify risks, alarm triggers and actions to reduce financial losses from business process inefficiencies and lack of control. This latest software combines the most valued functions of many productivity platforms into one unique solution, making it far quicker and easier to audit, protect profits and preserve the bottom line. Designed with user empowerment at its core, RAID Telecom links IT and business functions, enabling them to work seamlessly with one another across key areas such as data collection, business monitoring, visualization and alerts. WEB PORTAL RAID's ETL & CEP _Data collection is as a strategic requirement, for auditing retail business performance. Extracting data from operational systems, transforming and merging that data, and creating an integrated data structure for auditing purposes is one of RAID s key features. RAID s ETL provides the ability to extract, transform, and load (ETL) data from different sources into a database or data mart to make it available for further contextualized analysis. RAID s ETL and Complex Event Processing (CEP) capabilities have been developed to collect data and context for analysis from the latest data repositories such as Hadoop distributions for supporting big data, in-memory database management systems (DBMSs), and logical data warehouse architectures. RAID's MONITORING AND MEASURING TOOLS _Business process owners who don t apply predictive metrics to cross-boundary business processes leave their organizations vulnerable to risk and inability to execute their business strategies. To avoid these results RAID provides a set of tools that provide augmented monitoring and measuring capabilities include: _Visual KPI designer _Business Sensor tool which improves KPI awareness _RAID Enterprise Business Assurance Cockpit, which provides enterprise visibility of business performance across all processes _Balance ScoreCards align business activities to the vision and strategy of the organization

6 6 WeDo Technologies Enterprise Business Assurance RAID's UNIFIED VALIDATION ENGINE (UVE) _Ensuring the accuracy of data is a core function of RAID Telecom, helping to increase efficiency and empower users. RAID s UVE is a specific collection of design-time and runtime software that enables CSPs to explicitly define, analyze, execute, audit and maintain a wide variety of business logic, collectively referred to as rules. Due to its intuitive graphical modeling features, RAID s UVE supports you throughout the iterative process of creating, managing, optimizing and maintaining business rules. SELF-SERVICE ANALYTICS _An investigation often requires more than a simple query. Because data needs to be transformed, or splitting a query into multiple steps is often recommend to reduce complexity or manage performance impact. For these use cases RAID now offers Data Blueprints, where each analysis is designed as a flow, in a much more intuitive way. The tool allows users to explore data and experiment with visualizations on their own, without frustration with IT backlogs and lack of flexibility. RAID's WEB PORTAL _RAID WEB PORTAL helps an organization efficiently construct consistent, digital touchpoints across the enterprise during business process Monitoring and Controls. It delivers a superior experience mainly due to: _Organization Hierarchy _Mobile Support _Responsive Design ADAPTIVE CASE MANAGEMENT _Resolution time (or TTR for time-to-resolution) helps organizations track the average amount of time spent resolving issues. RAID s new case management tool was built from scratch and specifically designed to reduce time to resolution. We have done this by enabling the end user to understand and maintain the pre-defined workflow. _Prepare and analyze data analysis before presenting the case to the analyst _Track all case activity and history in the case timeline, define SLAs and escalation paths _Monitor process performance from a technical and business perspective RAID's DASHBOARDING AND REPORTING _Based on WeDo s collaboration with its customers, RAID Software establishes a new benchmark in terms of User Experience. RAID presents a completely new FLAT DESIGN, which is more intuitive and easier to use, thanks to new visual components, smart highlights, infographics and extensive use of tips for increased productivity.

7 WeDo Technologies Enterprise Business Assurance 7 RAID TELECOM RAID:Telecom now presents a new set of technologies capable of monitoring your business to automatically identify potential areas of revenue loss and fraud and optimize across key applications. With the implementation of RAID:Telecom, CSPs are able to find and correct issues immediately, reducing inherent business risks, automating compliance obligations, and eliminating waste. Optimizing partner and supplier relationships, as well as collection s assurance, are just some of the areas that RAID:Telecom helps to automate by identifying exceptions and anomalies during business investigations. This helps to eliminate time-consuming, labor-intensive, and mistake-prone manual processes. Along with revenue assurance and fraud management, our out-of-the-box auditing processes also help to reduce wasteful spending by tracking hidden costs, reducing the time and effort spent accounting for expenses and payments, and preventing outright fraud. By testing 100% of transactions and monitoring controls continuously, RAID Telecom reduces auditing costs across several internal departments while increasing the overall quality of business processes. Telecom Operators save hundreds of hours each audit cycle by eliminating laborious preparation activities and investigating with audit-ready reports that demonstrate compliance.

8 8 WeDo Technologies Enterprise Business Assurance RAID TELECOM Process name Short description Issues it supports to resolve Stakeholders PARTNER INCENTIVES FAST PROCESS RAID Partner Incentives Assurance enables CSPs to keep new customer acquisition costs at minimum. It identifies fraudsters, classifies and profiles partners as well as the efficiency of incentive schemes. _System and Human Errors _Incorrect Partner Sales Information _Process and System Inefficiencies _Partner Churn _Partner and Internal Fraud _Financial Director _Sales Director SUPPLIER COST FAST PROCESS RAID Supplier Cost Assurance monitors the procurement process. It audits purchase orders and payments, related invoices and contracts. It also evaluates the relation between CSPs or internal approvers and suppliers looking for promiscuous or fraudulent behaviors. _System or Human Errors _Over Invoicing _Invoice Validation Inefficiency _High Costs from Suppliers _Partner Disputes and Attrition _Abuse and Fraud _Financial Director _Procurement Director _Wholesale Department Manager CUSTOMER COLLECTIONS FAST PROCESS RAID Customer Collections Assurance allows CSPs to monitor the efficiency of customer credit scoring process, along with your distinct collections and dunning strategies. It also measures the performance of internal and external debt recovery agencies. _System or Human Errors _Incorrect Customer Information _Processes or Systems Inefficiencies _Collections Team Inefficiencies _Data Collection Agents Interaction Inefficiency _Wrong Risk Analysis _Abuse and Fraud _Collections Department Manager _Customer Service Director _Financial Director EQUIPMENT MANAGEMENT FAST PROCESS RAID Equipment Management Assurance audits activities and systems related with the inventory management, covering CSPs physical assets deployed in customer installations (e.g., modems, PBX, settop-boxes, etc). It also supports CSPs in keeping inventory costs under control, while avoiding revenue losses either due to wrong or late provisioning, or due to costs increased caused by obsolete or defective equipment. _Resource Order Errors _Inaccurate Inventory _Supplier/Partner Resource Attrition/ Delays _High Network Costs _Inaccurate Invoices _Customer Dissatisfaction _Abuse and Fraud _Customer Service Director _Procurement Director _ Network Operations Director _Inventory Manager ORDER HANDLING FAST PROCESS RAID Order Handling Assurance enables CSPs to measure and improve order management performance. Monitors provisioning orders, costs, delays and system outages. It also controls backlog tasks size and supports CSPs to identify underperforming systems, teams and processes design. _Orders Inaccuracy and Duplication _Wrong Order Feasibility Evaluation _Human Errors and Inefficiencies _System Errors _Inaccurate Cost Analysis _Customer Dissatisfaction _Process Changes _Customer Service Director _Network Operations Director _IT Director CUSTOMER PROBLEM HANDLING FAST PROCESS RAID Customer Problem Handling Assurance audits the internal process of customer incidents resolution, from its creation up to problem solving. It also monitors resolution accuracy, customer satisfaction, resolution time, costs and compensation measures. _Inaccurate Customer Care Reports _Lack of Support Team Skills _Small Support Team Size _System Discrepancies _Uncontrolled Costs _Customer Dissatisfaction _Abuse and Fraud _Contact Center Director _Customer Service Director

9 WeDo Technologies Enterprise Business Assurance 9 Process name Short description Issues it supports to resolve Stakeholders SERVICE PROBLEM MANAGEMENT FAST PROCESS RAID Service Problem Management Assurance allows CSPs to have a proactive survey and analysis of incidents as well problems occurring with their services delivery. It also audits the relation between resources outages and customer incidents. _Record Quality Issues _Support Team Skills and Size _Erroneous Resolutions _Services Misconfigurations _Uncontrolled Costs _Customer Dissatisfaction _Slow Correction Response Times _Network Operations Director BILL INQUIRY FAST PROCESS RAID Bill Inquiry Assurance monitors customer bill inquiries and related credits, providing audits about each product/ bundle billing performance. It analyzes each customer billing complains and customer care capabilities to solve issues. In addition it also analyzes the use of distinct compensation measures. _Inaccurate Bill Inquiry Reports _Lack of Support Teams Skills _Lack of Support Team Resources _System Discrepancies _Inappropriate Adjustment Policies _Customer Dissatisfaction _Abuse and Fraud _Contact Center Director _Customer Service Director WORKFORCE MANAGEMENT FAST PROCESS RAID Workforce Management Assurance continuously monitors the management of CSP field staff activities. It profiles the work forces based on their activities and outcomes (e.g., complete, incomplete and non-performed work orders, etc). It also keeps under surveillance costs related to overstaffing, overtime, travel costs, servicelevels achievements and invoice disputes. _System or Human Errors _Incorrect Work Order Information _Field Staff Inefficiencies _Customer or Suppliers/Partners Disputes _Operational Cost Inefficiencies Churn _Internal or External Fraud _Network Operations Director RESOURCE TROUBLE MANAGEMENT FAST PROCESS RAID Resource Trouble Management Assurance software provides CSPs with a specific set of controls to ensure proactive survey and analysis of incidents occurring in their network resources. _Record Quality Issues _Support Team Skills and Size _Erroneous Resolutions _Degradation of Resource Quality _Uncontrolled Costs _Customer Dissatisfaction _Slow Correction Response Times _Financial Director _Network Operations Director REVENUE FLEX PROCESS RAID Revenue Assurance software provides the ability to respond to both current and future needs ensuring services are being billed and collected accurately. It supports CSPs to reduce revenue leakage, improve margins and capture more earnings by improving the customer experience and reducing customer churn. _Data Inconsistency Between Distinct Systems _Unbilled Used Services _Invoices and Billing Inaccuracy _Financial Director _Revenue Assurance Manager _Inventory Manager _Network Operations Director FRAUD MANAGEMENT FLEX PROCESS RAID Fraud Management provides real time fraud protection by identifying suspicious or fraudulent activity. It offers unsurpassed visibility, automation, flexibility, and scalability to protect today s rapidly changing telecom environments against increasingly sophisticated fraud threats. _Frauds and Abuses Perpetradted by: _Individual Customers _Professional Criminals _Dealers _Employees _Fraud Manager _Customer Service Director _Financial Director _Network Operations Director

10 10 WeDo Technologies Enterprise Business Assurance PARTNER INCENTIVES Partner Incentives help to keep your sales force engaged and effective to ensure fraud and customer acquisition costs are kept to a minimum. The amount of transactions and money managed by these types of processes and systems is often overwhelming, leading to situations where it s difficult for the CSPs to correctly control costs related to each customer acquisition. RAID Partner Incentives Assurance software monitors and audits all compensation payments and adjustments made towards sales partners. Partners Incentives Assurance allows CSPs to stay in control and helps to eliminate sales partner fraud. It also measures the quality of new customers acquired by each partner, allowing CSPs to better identify the top sales performers. Partner Incentives Assurance main benefits include: _Assures that all relevant business data is received by Incentives System; _Monitors to find human and system errors that generate increased costs; _Assures that partner payments are correctly generated; _Monitors partner disputes to detect abuse, including recurrent or rising conflict scenarios that generate large numbers of disputes, high dispute dollar amounts and resolution times; _Detects fraud behavior that can damage a CSP s image and high costs to fix if not detected earlier; _Manages partners relations with a CSP and provides the tools to improve sales force engagement; _Provides the tools to monitor the performance of incentives programs; _Promotes pro-active and effective problem analysis; _Centralizes within a single tool the management and resolution of issues detected by this process, and shares information between different operational and business teams; _Tracks and measures Incentive issues; _Measures the performance of CSP incentive processes and provides a set of out-of-the-box performance reports.

11 WeDo Technologies Enterprise Business Assurance 11 SUPPLIER COST For CSPs, the growth in number of subscribers and the demand for new services and content along with management of the company s internal operating expenditures requires constant interaction with dozens of different partners and suppliers. Contract generation and payment management are continuous processes requiring a distinct set of internal audits and controls. Complexities may arise between partners and suppliers. For instance, the need to audit payments for multiple types of products and services, and distinct internal departments and subscribers, all requires continuous oversight. Managing supplier costs requires a specific set of controls to correctly assure that payments continue to flow while costs are assured. RAID Suppliers Cost Assurance software effectively manages this and all other aspects of the supply cycle to ensure proper financial oversight for CSPs and their customers. Supplier Cost Assurance main benefits include: _Better assess the relationship with your suppliers, identifying the best partners in terms of costs and services provided; _Audits the relationship with partners by monitoring purchase orders, including the internal invoices approvers, to detect risky and unusual payments; _Audits payment accuracy, determining if payments are made on time and for the correct amount; _Maximizes cash flow; _Evaluates supplier trends, detecting cost overruns, deviation from planned costs, and/or possible fraudulent behaviors.

12 12 WeDo Technologies Enterprise Business Assurance CUSTOMER COLLECTIONS Ensuring an accurate collections process requires the use of automated internal auditing processes and predictive analytics. At the very least, collections assurance should include managing and auditing the various rules for credit scoring, along with in-house collections and external collections processes. WeDo Technologies Customer Collections Assurance enables CSPs to monitor your customer credit scoring process, along with your distinct collections and dunning strategies. It also measures the performance of internal and external debt recovery agencies. Customer Collections Assurance main benefits include: _Evaluates the credit risk for each subscriber including tracking credit scores, purchases and buying behavior over time; _Monitors subscribers for credit fraud; _Allows the collections team to evaluate the success of their collections strategy; _Validates the eligibility rules used to create and assign debt packages to Data Collection Systems or to legal agencies; _Provides a set of standard, out-ofthe-box scoring, collections and debt recovery measures and KPIs, allowing the CSP to quickly evaluate the performance of their collections team; _Measures the efficiency and accuracy of debt recovery and the associated commission plans.

13 WeDo Technologies Enterprise Business Assurance 13 EQUIPMENT MANAGEMENT Effectively managing equipment lifecycles and inventory is very important in the daily operations of a CSP, along with resource management to help keep costs under control. RAID Equipment Management Assurance software provides CSPs with the ability to perform inventory and asset equipment lifecycle management. Applied to general customer devices (e.g., set-top-boxes, modems, routers, network terminals, etc.), Equipment Management Assurance identifies missing equipment and invalid requisitions and predicts out-of-stocks (or over stocks) based on current demand. Equipment Management Assurance main benefits include: _Cost savings and increased return on investment for legacy equipment; _Improved customer experience from reducing the time to provisioning; _Identifying potential fraud schemes associated with equipment from changing, upgrading or downgrading tariff plans whilst mid-contract; _Increased revenue from the sale of old equipment, and reduce warehousing requirements for inventory no longer required; _The ability to track and control resources that are unused after completing an installation, and then updating the resource inventory to reflect recovered resources.

14 14 WeDo Technologies Enterprise Business Assurance ORDER HANDLING Current market trends show CSPs to be merging, sharing network resources and investing heavily into non-traditional services. This causes increased order complexity leading into errors and increased costs. Order handling often passes from several departments and applications causing delays and errors. RAID Order Handling Assurance software focuses on achieving efficient order management, improving customer satisfaction and loyalty by reducing delays and back-orders, enhancing order accuracy and making communication easier. It validates all steps to guarantee order accuracy. The mitigation of errors enhances service delivery, improves customer experience and reduces costs by validating the steps of the ordering process- so that revenue, time and efficiency are maximized. Order Handling Assurance main benefits include: _Efficient order management with a minimum of delays and back-orders; _Improved customer experience through on-time delivery, leading to greater customer satisfaction and loyalty; _Improved order accuracy and communication among support teams; _Identify provisioning flaws; _Reduce order unfeasibility and identify potential backlog issues; _Reducing costs by ensuring efficient allocation of resources.

15 WeDo Technologies Enterprise Business Assurance 15 CUSTOMER PROBLEM HANDLING Managing customer problems is essential for success in today s highly competitive CSP market. In order to meet the high expectations of customers, CSPs must be prepared to effectively manage customer complaints and minimize product or service dissatisfaction. The Customer Problem Handling Assurance process audits the internal process resolution of customer incidents, commonly associated to products or services purchased. The auditing process follows the entire lifecycle of each customer incident, from its creation up to its resolution. It monitors incident creation accuracy, resolution accuracy (e.g., resolution times, resolution costs, proper team skills and sizing, etc), possible personnel abuses, fraudulent situations and customer satisfaction impacts. Customer Problem Handling Assurance main benefits include: _Better customer care, leading to greater satisfaction and customer loyalty; _Detect unreliable / bad performers (persons/team/resources) on ticket creation and resolution workflows; _Reduce costs by ensuring efficient allocation of resources; _Centralize control, improving communication and information management; _Open new business opportunities; _Control fraud and abuse on customer credits and other compensation methods.

16 16 WeDo Technologies Enterprise Business Assurance SERVICE PROBLEM MANAGEMENT Service Problem Management Assurance is an important process that allows CSPs to immediately act on service problems or failures in order to minimize their effects on customers, helping to quickly restore service, or provide an alternate service as soon as possible. Service Problem Management Assurance software measures and audits the accuracy of internal CSP incidents, alerting you if recurrent issues are being generated, and estimating costs associated for each incident. The software includes prepackaged auditing mechanisms to analyze each situation, inform the staff of issues, decide on the appropriate next step or response, and then it carries these processes out with the intent of restoring normal operations quickly. Service Problem Management Assurance main benefits include: _Pro-actively measures and performs problem analysis; _Monitors recurring service issues; _Analyzes and identifies potential service risks; _Identifies incident resolution problems that are due to the creation and escalation of service problems; _Continuously monitors service operation data quality from service trouble reports; _Measures resolution start times and costs; _Monitors general service-level agreements fulfilment (i.e., resolution times and cost per ticket); _Identifies system support discrepancies.

17 WeDo Technologies Enterprise Business Assurance 17 BILL INQUIRY Today s competitive markets require CSPs to offer the highest level of customer service and problem management to ensure optimal customer retention and overall success. RAID Bill Inquiry Auditing software provides timely monitoring and fulfilment of customer bill inquiries and complaints. It continuously monitors bill inquiry issues to identify products, services and customer segments generating billing enquiries issues. Through it CSPs are able to act quickly, minimizing revenue losses and avoid costs and damage to the CSP s reputation. In addition, RAID Bill Inquiry Assurance audits and processes the compensation measures used to mitigate each problem by finding the most cost efficient solution while keeping abuses or fraud scenarios under control. Bill Inquiry Assurance main benefits include: _Better customer care, leading to greater satisfaction and customer loyalty; _Ensure billing accuracy across products and services, by tracking billing problems and incidents; _Relates and audits each credit given to customers, tracking its reason, value and efficiency; _Maximize operational efficiency by controlling costs and ensuring efficient allocation of CSP resources; _Detect unreliable/bad performance of teams/resources related to customer bill inquiry management and resolution; _Centralized view of bill inquiries, service-level agreements, service fulfillment and related costs.

18 18 WeDo Technologies Enterprise Business Assurance WORKFORCE MANAGEMENT Building and maintaining a productive workforce is critical for CSPs and their overall success. This includes monitoring field staff assignments and schedules, and reducing costs by minimizing unneeded travel expenses while decreasing unnecessary contracting services and maximizing internal field staff team allocations. Workforce Management Assurance helps ensure success on the first service visit, while detecting service fraud or incorrect reports, and increasing overall customer satisfaction. RAID Workforce Management Assurance continuously monitors the management of CSP field staff activities. It profiles work forces based on their activities and outcomes, (complete, incomplete, non-performed work orders, etc). It also focuses on controlling costs related to overstaffing, overtime, travel costs, service-level agreements and invoice disputes. Workforce Management Assurance main benefits include: _Auditing of 3rd party invoices related to installation, deactivation, change and outage resolution services; _Measurement of customer satisfaction regarding workforce teams; _Properly evaluating the costs of each service / product type associated with workforce management; _Identify discrepancies on work orders and within the order handling system, validates that the correct service types are executed and the correct fees are applied; _Measures workforce team performance and profiles quality of service, cost-benefit relationships, customer feedback, and rescheduling and fraud patterns; _Improves the management of supplier and partner networks by monitoring the integrity of requisitions, identifying requisition delays and trends, detecting misalignments between requisitions and reported work, measuring requisition execution times, reassigning and rescheduling of the supplier/ partner teams.

19 WeDo Technologies Enterprise Business Assurance 19 RESOURCE TROUBLE MANAGEMENT Resource Trouble Management processes are important in order to identify the quality of service being delivered. On one hand, resource troubles may be related to problems in the service domain which may also potentially impact the customer domain, on the other hand, they may relate to specific resource failures or performance degradations which are caused by resource faults. RAID Resource Trouble Management software works to identify, isolate, and resolve issues within specific resources. By analyzing resource trouble management performance, the most appropriate and efficient path to restoring and improving normal operations is identified and put into action, enabling CSPs to pro-actively identify problems and prevent service outages, reduce customer churn and prevent cost increases. Resource Trouble Management Assurance main benefits include: _Proactively measure the effectiveness of problem analysis; _Verifying reoccurring resource faults; _Identify potentially at-risk resources; _Identify process problems during the creation or escalation of resource troubles; _Continuously monitor the accuracy and quality of resource trouble reports sent from service operations or resource alarms; _Measure resolution delays; _Monitor general service-level agreements fulfilment (for example: resolution times and costs per ticket); _Identify system support discrepancies; _Measure resolution times and costs.

20 20 WeDo Technologies Enterprise Business Assurance EVENUE SSURANCE

21 WeDo Technologies Enterprise Business Assurance 21 REVENUE Between delivering a service and collecting its revenues, there is a huge amount of hidden problems that can arise and influence a communications service provider s bottom-line. Service Providers (SPs), on average, lose 1 to 3 percent of their revenue because of operational shortcomings. These values can be influenced by factors such as networks and service type, geography, carrier type, and Revenue Assurance maturity level. To ensure that the services provided to customers are actually being billed and collected accurately, Service Providers (SP) need to implement an effective control system capable of enhancing their end-to-end Revenue Assurance processes that responds to their current and future needs. RAID Telecom is a software tool specifically designed to tackle the critical challenges across the entire revenue chain while increasing a SP maturity level. With the deployment of RAID, SPs gain additional insight during the identification, monitoring and correlation of the root cause analysis of their revenue leakages to a accelerate the process of capturing earnings previously lost. RAID Revenue Assurance monitors and controls for the following telecom business processes: _Provisioning Assurance _Service Usage Control _Rating and Billing Validation RAID RAS is a proven, easy-to-use and flexible solution to effectively automate, manage and grow your end-to-end Revenue Assurance processes, and provide compliance with regulatory requirements.

22 22 WeDo Technologies Enterprise Business Assurance Issues RAID Module Solution Benefits Insights to These Teams Revenue leakage due to service or subscriber provisioning errors in areas such as network elements, mediation, CRM or billing systems. _Platform Integrity (PI) Validate information across multi-vendor and multi-technology business support systems and look for information inconsistency. Identifies information and provisioning inconsistencies that can lead to revenue leakage. _Revenue Assurance _Customer Care _IT _Operations _Finance Revenue leakage due to misaligned usage record errors in switches, mediation platforms, digital services platforms among others. _Usage Control (UC) Monitor the entire revenue chain at multiple points and perform usage data reconciliation. Guarantees that none of your service usage goes unbilled. _Billing _Mediation _Finance _Network Engineering Revenue leakage from miscalculation of the charged/ price for each usage event associated to a service provided. Errors during the calculation of bundles, promotions and discounts. _Rating and Billing Validation (RBV) Capture events in the rating system and re-rate them independently from the billing system. Improves billing accuracy and customer experience by guaranteeing that the correct tariff plans are being applied. _Marketing _Billing _Customer Care Revenue leakage from miscalculation of billing monthly fees, discounts or activation fees. Customer experiences problems with incoherent bills. _Rating and Billing Validation (RBV) Reconcile billing system information against feeder systems based on usage information. Provides usage data quality assurance from transaction inception to bill generation. _Customer Care _Billing _Marketing _Finance Revenue leakage due to the cost of a service not being subtracted from a prepaid subscriber account balance. Customer experience affected due to misunderstanding balance problems. _Usage Control (UC) Measure and validate the accuracy of the real-time balance changes with a solution that is fully independent from either billing or IN departments. Verifies the accuracy of balances, but also monitors and reports anomalies in the Intelligence Network (IN). _Customer Care _Billing _Finance _Marketing _Network Engineering Revenue leakage or margin erosion through inaccurate auditing of partners billing settlement. _Business Control (BC) Audit usage and provisioning analysis and compare it with information exchanged during settlement processes. Provides detailed information for improved settlement negotiations, cash flow management, and marketing programs. _Procurement _Finance _Legal _Revenue Assurance _Network Engineering Revenue leakage or margin erosion due to overpayment of dealers commissions. _Business Control (BC) Validate and analyze real-time revenue streams that affect the variable compensation for commissions according to the rules defined in sales incentive support systems. Offers more accurate compensation fees and prevents potential fraudulent commissioning activities. _Sales _Marketing _Finance Revenue leakage due to increased exposure to bad debt risk. _Business Control (BC) Reconcile the information exchanged between different revenue chain systems, previously-approved credit limit policies, customer payment receipts, and network usage. Provides insight into a CSP s exposure to bad debt risk at any given point in time. _Credit & Risk _Auditing _Finance Revenue leakage due to deliberated criminal activities. Customer experience affected and negative impact in the brand awareness. _Fraud Management (FMS) Examines all calls, events, and data transactions as they enter the system, applying rules based on detection and correlation engines to identify cases that will be analyzed by Fraud Team if any suspicious behavior is detected. Offers high accuracy and precision to distinguish between fraudulent and legitimate customer usage, saving considerable time, effort, and money. _Fraud Management _Finance _Legal _Risk Management

23 WeDo Technologies Enterprise Business Assurance 23 PLATFORM INTEGRITY Guaranteeing information consistency Automating a service provider s provisioning and network configuration processes can significantly reduce the time-to- -market required to deliver services. But the reduction or even the elimination of manual tasks is not a foolproof mechanism for eliminating common errors. Poor data integrity across the operator s infrastructure, from service delivery, to applications, devices and OSS/BSS systems, does not just lead to inefficiency and expensive manual reworks, but also can result in customer churn and ongoing revenue loss. Operator environments have become increasingly complex from the increase in third parties, multiple vendors and multiple technologies. RAID Platform Integrity uses an end-to-end auditing approach to assure the accuracy of service delivery and customer activation in these challenging and complex environments. As a solution module of RAID Revenue Assurance, Platform Integrity validates information across multi-vendor and multi- -technology business support systems across the operator infrastructure and identifies information inconsistencies that can lead to revenue leakage. as a solution module of RAID Business Assurance solution Platform Integrity, validates information across multi-vendor and multi-technology business support systems across the operator infrastructure and looks for information inconsistency that can lead to revenue leakage. CRM C BILLINGLING C NETWORK Service 1 C C Service 2 C... C SUBSCRIBER Service 3 C C Control Point

24 24 WeDo Technologies Enterprise Business Assurance USAGE CONTROL Verifies subscriber usage - for more accurate bills Billions of network events are generated by mobile subscribers around the world every day. Every call, text, or download can create hundreds of individual events that need to be captured, correlated, tracked and billed. And the quantity and complexity is only increasing-with new services, content and devices being introduced daily. Tracking and measuring these events is how service providers bill their subscribers and partners, and it all needs to be done correctly because mistakes equate to either lost revenue, or overbilled (and unhappy) customers. RAID Usage Control monitors the collection of these events and other usage data. Metrics on user behavior and service usage are monitored and analyzed in order to ensure subscribers are billed correctly for their consumption (e.g., voice call duration, VOD ordered, bandwidth used). RAID UC monitors the xdr-generation process, starting at the switching centers and service platforms through to the customer invoice. Signaling or session data can be included in the reconciliation process, where aggregated data is collected from several measurement points along the revenue chain and reconciled using historical, cross-system and threshold validation rules. WHETHER your business model relies on the charging of minutes of usage or bytes of traffic, RAID Usage Control is the perfect tool to guarantee that none of your service usage goes unbilled. NETWORK EVENTS BILLINGLING Service 1 Service 2 SUBSCRIBER Service 3 Missing Records Recovered Records

25 WeDo Technologies Enterprise Business Assurance 25 RATING AND BILLING VALIDATION Real-time rating and discounting for increased billing accuracy The diversity of product packages, tariff plans and migration options increase the possibility of incorrect billing configurations. These offers are usually configured in convergent billing systems where multiple access technologies and billing methods are implemented. Due to the complexity of these billing systems, and the variety of packages available, there is a significant risk to the integrity of the overall rating process and consequently the billing accuracy. In the same way errors on the billing and invoicing processes can expose the vulnerabilities of the CSP with the invoice directly presented to the customer. RAID Rating and Billing Validation (RBV) can effectively respond to the CSP s needs for billing accuracy, whether they are simple (e.g. onetime fee, recurring flat fee), or complex (e.g., using promotions, discounts, adjustments, credits) and independent of the customer type (prepaid, postpaid, hybrid). RAID:RBV performs revenue assurance for the various rating processes within CSP s network. It automates the validation of rated records (xdrs) for different billing systems associated with Interconnect, Subscribers, Roaming and Wholesale Billing. On top of the rating validation capabilities RAID:RBV also delivers billing and invoice control mechanisms delivering a proven solution for CSPs who want to improve billing process accuracy. The solution checks each billable item before the bill goes to print. RAID:RBV does this by validating the billing cycle data using the customer s historical behavior and profile data, and comparing this information against any additional sources and the invoice itself, at both an aggregated and a detailed level. The level of validation ensures higher accuracy through more consistent analysis of invoices. THE FOLLOWING FEATURES ARE AVAILABLE IN RAID:RBV: _Data records Enrichment rules _Support for advanced bundled services _Standard rate functions _User-defined rate functions _Quickly tests functions before they are deployed _Multiple price calculations per record _Rate plan inheritance to define rating and discounting models, and then reuse the common features across multiple rate plans _Invoice integrity validation: compares the itemized invoice against the customer s services and contracts _Billing and Invoice historical analysis: verifies billing data and customer invoice evolution according to defined rules, thresholds and historical data for each type of billable item. _Billing rules: verifies the correct application of rules by the billing system. _Billing cycle consistency validation: verifies the existence of abnormal invoices and trends.

26 26 WeDo Technologies Enterprise Business Assurance HE RAUD

27 WeDo Technologies Enterprise Business Assurance 27 THE FRAUD CHALLENGE Communication Service Providers (CSPs), already feeling the impact of fraud across dedicated networks for voice and data traffic as well as converged networks, will now be facing additional fraud challenges associated with Next Generation Networks (NGN). Since NGNs are responsible for the provisioning of ground breaking services, operators have been placed in the difficult position of dealing with a whole raft of unanticipated fraud scenarios. Operators cannot tackle these challenges using conventional fraud management systems (FMS) because they were not built for today s increasingly complex networks. More suitable tools are needed to improve NGN fraud detection without abandoning previous network environments. WeDo Technologies solution, RAID:FMS, addresses a whole range of fraud types across a wide variety of environments. It can either be integrated into RAID s Enterprise Business Assurance framework or used as a standalone solution to support fraud detection teams. When combined, RAID is able to create direct linkages between fraud and revenue assurance cases, accelerating the prevention of future risks and threats. The technology is powered by cross-functional data feeds that are capable of producing interdepartmental alarms and flagged behaviours that ultimately can be consolidated into actionable reporting, and capable of showing a 360º view of a company s business performance. RAID:FMS not only tackles current known fraud patterns, but also protects CSPs against upcoming threats. RAID:FMS can be tightly integrated into a CSP environment and is capable of interacting with numerous systems. No other solution offers the visibility, automation, flexibility and scalability to protect today s rapidly changing environment against increasingly sophisticated threats.

28 28 WeDo Technologies Enterprise Business Assurance ARCHITECTURAL FLEXIBILITY RAID:FMS uniquely scales and responds to changes in an operator s network infrastructure. RAID:FMS automatically escalates warnings of fraud attacks - while suppressing unimportant and irrelevant events - allowing fraud analysts to focus their time and attention on alerts that represent a real threat. RAID:FMS is built on WeDo Technologies industryleading platform for rapid application integration and deployment. It is designed to support networkindependent flexible data integration, enrichment and processing, access control and reporting, and case management. ADVANCED DETECTION CAPABILITIES RAID: FMS examines all calls, events and data transactions as they enter the system, applying pre-configured rules based on detection and correlation engines to create alarms if any suspicious behaviour is detected. Alarm grouping and insertion into cases is made possible by the following functional modules: _Entity Profiling _Hotlist Management _Actions Management _Detection Engine _Alarm Correlation Engine RAID was the first solution in the market to integrate fraud management and revenue assurance, and it continues to be one of the most trusted fraud detection tools available today. RAID has the ability to identify and immediately stop, in real-time, previously undetected fraud schemes. AN INTEGRATED APPROACH TO ENTERPRISE RISK MANAGEMENT The mix of different technologies and infrastructures, that support the rapid release of innovative services, makes the task of fraud detection a challenging one. A necessary part of creating a fraud-free environment is the implementation of a capable and effective Anti-Fraud Program. RAID: FMS Balance Scorecards feature allows your organization to visualize and customize fraud risk KPIs to ensure that all the areas and complexities of the organization are covered. As part of this program, RAID:FMS Enterprise Risk Management s integrated reporting helps telecom operators to institute fraud detection and prevention policies, as well as measure its impact and relationship with other areas within the organization, such as revenue assurance and collections. USER INTERFACES FRAUD SERVICES Fraud Center Subscription Fraud Management Advanced Fraud Detection Business Sensors KPI Management Fraud Profiling ANALYST PORTAL Alarm Scoring Hotlist & Exemption Detection & Correlation Engine Dashboards & Reporting Data Integration Fingerprinting Rule Optimizer Adaptive Case Management Link Analysis Rule Management Investigation Workbench Entities Segmentation Root Cause Analysis RAID:FMS flexible architecture and innovative interface ensures fraudulent activity is quickly identified and resolved, maximizing our clients return on investment. DATA SOURCES Mediation CRM System Logs Network Elements Billing ERP Hadoop Other Ind. Specific RAID:FMS Solution Architecture

29 WeDo Technologies Enterprise Business Assurance 29 RAID:FMS BENEFITS _Monitor network usage in real-time to identify illicit usage of services _Identify suspicious network activity (based on abnormal call patterns, atypical call activity, hot lists, and subscriber profiling information) _Benefit from a highly accurate and precise system that has the lowest false-positive ratio in the industry capable of distinguishing between fraudulent and legitimate customer usage, saving considerable time and effort _Receive automatic alerts regarding suspicious fraud scenarios _Access a powerful, easy-to-use interface capable of aggregating and monitoring events, generating reports, configuring alerts and managing policies _Reduce the complexity that arises during fraud investigations with RAID s advanced case management features _Enhance your brand image by protecting subscribers from erroneous bills _Benefit from rapid and continual ROI HARDEN YOUR DEFENSES AGAINST FRAUD Advanced Fraud Detection (AFD) takes RAID:FMS to the next level of intelligent fraud detection. AFD empowers fraud managers with an analytical tool that allows them to build their own data mining models, customized to customers and their behavior, by using a simple step-by-step wizard. The visibility and automation that AFD provides make service providers networks more secure and reduces operational costs.

30 30 WeDo Technologies Enterprise Business Assurance RAID INTEGRATED CASE MANAGEMENT RAID s Integrated Case Management feature improves productivity. The rules-based approach prioritizes and provides reports based on workflow capabilities to allow analysts to close cases more efficiently. RAID Case Management enables CSPs to better manage and mitigate organizational risk by sorting and assigning alerts as well as tracking case resolution progress. SIMPLE, RELIABLE AND EFFECTIVE FRAUD MANAGEMENT SYSTEM RAID:FMS enhanced user interface sets a new benchmark for response and resolution times, managing every step of fraud detection and investigation until the point of resolution. By analyzing usage patterns WeDo Technologies has been able to align user and software goals to create an interface that accelerates time to resolution at the same time as achieving user consistency and familiarity.

31 WeDo Technologies Enterprise Business Assurance 31 RAID is A unique solution with out-of-the-box content that monitors and correlates multiple applications that support all major Telecom Industry' business processes.

32 WEDO TECHNOLOGIES MANAGED SERVICES

33 WeDo Technologies Enterprise Business Assurance 33 WEDO TECHNOLOGIES MANAGED SERVICES As Services Providers (SP) look for ways to improve their business process efficiency and cut costs without compromising on process quality, Managed Services becomes an increasingly common business model. This is why WeDo Technologies offers Service Providers an opportunity to outsource systems and / or process management, enabling its customers to optimize the continuous auditing of their business processes to defend their revenues and protect their margins, while decreasing workload and business costs. In our approach to Managed Services we combine our own products together with best-in-class revenue assurance and fraud management consulting services on top of a high-quality Data Center. OUR MANAGED SERVICES APPROACH INCLUDES THE FOLLOWING SCENARIOS: Technical Managed Services (TMS) Business Managed Service (BMS) Software as a Service (SaaS) Business Process Outsourcing (BPO) Comprehensive delivery, support & maintenance of a WeDo Technologies software solution, running on the customer sequipment. A dedicated team of experienced senior consultants capable of helping you with a business assurance audit and associated controls following the highest standards of project responsibility with business KPIs/ KQIs included in the contract with a single point of contact. End-to-end responsibility for the solution as a complete set of business, support and Data Center Services, delivered, managed, maintained and verified against agreed KPIs with WeDo Technologies responsible for both software and hardware. Improving business assurance processes and optimizing overall delivery costs by outsourcing the auditing of revenue assurance and fraud management procedures. BPO integrates all the technical and business resources as well as the software applications necessary to deliver the end-to-end delivery of a Business Assurance Strategy.

34 WeDo Technologies Award Achieves 14 percent of total market share

35 WeDo Technologies Enterprise Business Assurance 35 NEW STRATECAST REPORT NAMES WEDO TECHNOLOGIES AS WORLDWIDE LEADER IN FINANCIAL (Revenue Assurance, Fraud Management and Margin Assurance) Lisbon / London / Washington January 13, 2015 WeDo Technologies has been recognized as the global market share leader by earned revenue for the Financial Assurance software solution market. Financial Assurance consists of Revenue Assurance (RA), Fraud Management (FM), and Margin Assurance (MA). According to a new report from leading analyst firm Stratecast Frost & Sullivan, WeDo Technologies is recognized as the market share leader with 14 percent of the total Financial Assurance market. Stratecast, a worldwide Information and Communications Technology research and advisory firm, undertook an extensive analysis of the changing communications marketplace, examining more than 30 global suppliers of Financial Assurance solutions. Its resulting 2014 Global CSP Financial Assurance: Market Share Analysis, Forecast, and Global Supplier Assessment report revealed WeDo Technologies as the Financial Assurance market share leader and sole recipient of the 2014 Stratecast Global Market Leadership Award in CSP Financial Assurance. Driven by the extraordinary change occurring in the communications industry, Financial Assurance is experiencing a tremendous period of growth, said Troy Morley, Operations & Monetization Strategy analyst with Stratecast Frost & Sullivan. As the level of services complexity increases with the evolution of business models, incorporation of partner-provided capabilities, and effectively using the new service creation options from network technology advances, including LTE, the need for Financial Assurance gains greater significance. By endeavouring to improve customer experience, capture new revenues, and drive new business efficiencies, WeDo Technologies is enabling operators to meet these challenges head-on. I am delighted that our efforts in the Financial Assurance market have once again been recognized for excellence by Stratecast Frost & Sullivan, said Rui Paiva, CEO and founder of WeDo Technologies. The report reflects WeDo Technologies heritage of success in the telecoms sector and further validates our growth strategy into other sectors, such as retail, utilities and healthcare. We are confident that our leading position in telecoms will help to drive additional demand for next-generation Enterprise Business Assurance (EBA) solutions and services across multiple industries as we continue to expand our customer base in SCAN THIS QR CODE DOWNLOAD THE FULL REPORT HERE. (registration is required to purchase this document.) Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free.