Impact of Global Regulations on Trade Reconstruction. MiFID II. European Directive
|
|
- Evelyn Newman
- 6 years ago
- Views:
Transcription
1 7 December 2017
2 2
3 Impact of Global Regulations on Trade Reconstruction Code of Conduct Global Guidance for FX Dodd-Frank United States Legislation for Swaps Record Keeping including Voice records 72-hour Trade Reconstruction MiFID II European Directive Surveillance in Place to Detect Market Abuse Record Keeping of all related conversations Readily Available Evidence Refers to MAR European Directive Detecting Market Abuse Detect and Prove Intent Even if Unsuccessful 2013 January
4 Started with Dodd-Frank Trade Reconstruction Requirements Shall maintain daily trading records of the swaps of the registered swap dealer and major swap participant and all related records and recorded communications, including electronic mail, instant messages and recordings of telephone calls Dodd-Frank Act Provide a full SWAP timeline of events including all trades and/or communication within 72 hours Dodd- Franck Act, SEA Section 15F(g)(4) PRE-TRADE TRADING TRADE OPERATIONS CLEARING 4
5 Evolved with MiFID II Trade Reconstruction Requirements Records shall include the recording of telephone conversations or electronic communications relating to financial transactions. Shall also include those intended to result in transactions even if those conversations or communications do not result in the conclusion of such transactions or in the provision of client order services. Must provide the evidence of ability to detect behaviors that may be relevant to market abuse in all recordings. This evidence must be readily available for regulatory investigation. - Article 16(7) and Recital 57 of the MIFID II Directive PRE-TRADE TRADING TRADE OPERATIONS CLEARING 5
6 APAC is Now Coming Online Too We ve just declared intentions to outline China s version of MiFID II. - Han Chen, Chief Executive of Ceinex Financial regulations in China will be stricter in the future as regulators seek to control financial risk and maintain stability. - Guo Shuqing, Chairman of the China Banking Regulatory Commission (CRBC) The Hong Kong Monetary Authority expects Authorized Institutions to adopt a holistic and effective framework for fostering a sound culture examples of indicators include risk limit breaches, compliance breaches, transactional communication surveillance - Hong Kong Monetary Authority, 2 March 2017 PRE-TRADE TRADING TRADE OPERATIONS CLEARING 6
7 7
8 Trade Reconstruction Complicated to Navigate Can you recommend.. Can I get a quote for.. Have a large deal coming for... Done deal.. What are you hearing about.. Will make the changes.. Confirmed.. The deal has cleared.. Sales Trader with Client Trading Desk with Sales Trader Trade Support with Sales Trader Trade Support with Back Office PRE-TRADE TRADING TRADE OPERATIONS POST-TRADE Market Views Bid / Ask Quotes Market Sounding News Negotiations Amends Confirmations Cancels Settlements Transfers Reconciliation To reconstruct a trade, you need to identify and present all of the voice and electronic conversations that contributed to the process of the trade execution throughout the organization 8
9 Trade Reconstruction Data is Everywhere Disparate systems of structured & unstructured data complicate the process of trade reconstruction What do you have? Siloed archives of relevant trade data Multiple data types and formats Inconsistent Metadata and Identity Properties Variety of tools to identify and access the data Mobile Phone Orders Trades Executions Where do you start? Desk Phone Instant Messages Chat Rooms How do you identify all the relevant and related data? How do I correlate information across multiple data sources? Corporate s Trading Turret How do I create and share a timeline of events 9
10 Case Study: Global Bank Trade Reconstruction Challenge Needed to reduce investigation times and improve the process of identifying and reconstructing communications related to trading activity The existing process was manual, inefficient and error prone which resulted in the inability to satisfy the expectations of the compliance teams and to the regulator The vast amount of communications data and related trade information was stored in silos which made identifying, correlating and packaging the information difficult
11 12
12 The Solution NICE Trade Reconstruction Aggregate This customer consolidated all their trade, order, execution, trading alerts, and chat communications data into a single global Hadoop data lake. They used NICE Communication Surveillance platform to index the Hadoop big data and included the NICE voice integration to make all trade data instantly searchable from a single portal. Analyze The NICE big data analytics solution sorted and organized all the trades and communications data providing a smarter way of searching for required content through better understanding of the data. The NICE correlation search analytics provided a simplified process for finding related information. The customer is able to start with a single trade or communication and systematically find all other trade, order, execution, chat, & voice that could be related in seconds. Act Perform trade reconstructions using all of the trading data and prove all steps of the identification, reconstruction and review process The process improved a time-consuming, error-prone manual process that previously took hours and reduced it down to just minutes resulting in a significant cost savings for the customer 13
13 Use Case Examples Trading Activity Triggers an Alert Need to reconstruct the related trade events around the alert details, voice, and chat communications that provide context Voice Communication Contains Language Suggesting Collusion Perform a trade reconstruction of all other activity for an individual such as trading alerts, and chat exchanges which occurred around the event Trade Review Process Need to perform contextual reviews of trading activity with no alerts by performing a trade reconstruction 14
14 Trade Reconstruction Bringing It All Together Aggregate Central Access to Relevant Trade Data Voice Turrets Mobile Chat News Trades Orders Aggregate the data in a single solution Index, clean and enrich the data All data is fully searchable in an central system Provides Contextual Results Identify potential anomalies Analyze Create full trade event reconstruction with timeline review Speech Analytics Natural Language Text Analytics Behaviours Relevancy Correlation Indexing Policy-Driven Workflows with Automated Actions to collaborate Act Identify With Efficient and Effective Applications Investigate Timeline Reconstruction Document Packaging Convert Voice Conversations to Text Analytics to sort and categorize the data automatically Machine driven correlation to instantly find related conversations and content across 100% of the data within the system Making Trade Reconstruction Efficient 15
15 Current approach Siloed channels of info Ad-hoc Reporting Suspicious Traders Reactive Compliance Regulators Expect Multi-channel Trade Reconstruction Continuous Reporting, Specific Trader Behavior Proactive Surveillance Approach 16
16 Why NICE? Simplify Allow automation and analytics solve the complicated challenges of trade reconstruction and managing investigations Efficiency Significantly reduce time in searching for data and related communications Assurance Demonstrate proactive compliance through advanced analytics and auditable process The Way Forward in Compliance
17 From Reactive to Proactive Risk Management Automated trade reconstructions allows you to more effectively meet MiFID II and Dodd- Frank Regulations Also will allow you to more efficiently manage risk and better understand the activity that is going on in your firm Helps uncover unknown risk that could impact your firm Disprove potential market abuse Trade Reconstruction can be used as a Proactive and repeatable process and not limited to a triggering event or request
18
Achieving Recording System Assurance with Automated Recording Checks. 11 January 2018
Achieving Recording System Assurance with Automated Recording Checks 11 January 2018 Welcome - Today s speakers Tom McNeila Product Marketing NICE Financial Markets Compliance Tom.McNeila@nice.com Steve
More informationReducing Compliance Risk by Automating Supervision
Reducing Compliance Risk by Automating Supervision The Evolution of Communication Compliance Intelligence 13 July 2017 Today s Communication Surveillance Gap in Voice Coverage Missing the Connections Making
More informationSolutions. Take Communication Surveillance to the next level
CCustomer mmunication Interaction Intelligence Management Solutions Take Communication Surveillance to the next level The Challenges of Compliance and preventing Market Abuse The financial services industry
More informationHolistic Surveillance Enablement
2. Using Voice Analytics to find Compliance Risks ebook - Oct. 2016 Table of Contents 1 2 3 What do you have to do to be compliant? Audio surveillance in action What can the technology do for you? Page
More informationMAXIMIZING COMPLIANCE EFFECTIVENESS
Webinar MAXIMIZING COMPLIANCE EFFECTIVENESS Behavioral Analytics and its role in the compliance process 26 January 2017 Speakers Daniel Fernandez Product Manager NICE Communication Compliance Dan.Fernandez@nice.com
More information8 Skype for Business Compliance Recording Must-Haves
8 Skype for Business Compliance Recording Must-Haves Contents Introduction Must-Have #1: Must-Have #2: Must-Have #3: Must-Have #4: Must-Have #5: Must-Have #6: Must-Have #7: Must-Have #8: One Solution for
More informationVIEW POINT TRADE RECONSTRUCTION REQUIREMENTS:CHALLENGES AND SOLUTION
VIEW POINT TRADE RECONSTRUCTION REQUIREMENTS:CHALLENGES AND SOLUTION Context Trade reconstruction requirements are primarily driven by the Dodd-Frank Act in United States and MiFID II in the European Union
More informationCommunication. Surveillance. Take control of the communications that impact your firm
Communication Surveillance Take control of the communications that impact your firm Financial Compliance Solutions To ensure effective regulatory compliance, your firm must capture all relevant communication,
More informationMarkets Surveillance Enterprise Solution Overview. December 3. Financial Markets Compliance Solutions
Markets Surveillance Enterprise Solution Overview December 3 Financial Markets Compliance Solutions Table of Contents Executive Summary... 3 Solution Overview... 4 Coverage Areas... 4 Key Features... 4
More informationMarkets Surveillance Buying Guide: Everything You Need to Know
Markets Surveillance Buying Guide: Everything You Need to Know Technology and regulation have transformed surveillance. While compliance has never been asked to do more it also has an unprecedented set
More informationVerint Speech Analytics for Financial Trading. Use Cases for Analytics on the Trading Floor
Verint Speech Analytics for Financial Trading Use Cases for Analytics on the Trading Floor Table of Contents Introduction and Background... 1 Making Voice Searchable... 2 Supporting Regulator/Audit Requests...
More informationWhite Paper. The Impact of MiFID II and MAR on Communications Compliance
White Paper The Impact of MiFID II and MAR on Communications Compliance June 2017 1 1 Introduction... 3 2 Overview of MiFID II and MAR... 4 3 Delta to current Communication requirements... 6 4 Obligations
More informationARKIVY. Voice Chat. BUSINESS RECORDS PER SWISS CO 957ff. FIDLEG/FINSA, EU MIFID2 & USA SEC 17A-4
next generation record-keeping in the AWS in compliance with Arkivy at a Glance COMPLY WITH CONFIDENCE CONTACT US FOR HELP WITH YOUR RECORD-KEEPING mifid2@arkivy.swiss +41 44 214 62 88 IS A CLOUD ARCHIVING
More informationTogether, they re better. NICE Quality Central + Nexidia Analytics. Faster insights. Better outcomes.
Together, they re better. NICE Quality Central + Nexidia Analytics. Faster insights. Better outcomes. NICE Quality Central Powered by Nexidia Analytics Better Together Align Quality Processes The contact
More informationSeparating the signal from the noise:
Separating the signal from the noise: Building next-generation compliance surveillance programs on AWS October 2018 Today s surveillance landscape The Financial Services industry has seen a steady stream
More informationCSMAD / MAR: From regulatory burden to competitive advantage. A NICE Actimize White Paper. Copyright 2016 NICE Actimize. All rights reserved.
CSMAD / MAR: From regulatory burden to competitive advantage A NICE Actimize White Paper TABLE OF CONTENTS Introduction... 3 Challenges to Firms... 4 Fines and Sanctions... 4 Risks Firms Now Face... 5
More informationSummary: Dodd-Frank Trade Reconstruction Expert Panel
Summary: Dodd-Frank Trade Reconstruction Expert Panel INTRODUCTION On June 5 th, 2014, Bloomberg Vault and Compliance Risk Concepts ( CRC ) hosted a special roundtable at Bloomberg s New York headquarters
More informationLouis Bodine IBM STG WW BAO Tiger Team Leader
Louis Bodine IBM STG WW BAO Tiger Team Leader Presentation Objectives Discuss the value of Business Analytics Discuss BAO Ecosystem Discuss Transformational Solutions http://www.youtube.com/watch?v=eiuick5oqdm
More informationThe Fraud Management Hub: No Such Thing As Too Many Tools
The Fraud Management Hub: No Such Thing As Too Many Tools TABLE OF CONTENTS Overview... 3 Fraud Solution Overload... 3 The Cyber-Fraud Challenge... 3 How Fraud Management Hubs Tackle the Too-Much-Information
More informationNICE Quality Central. Unify Your Quality Programs in a Single Application
NICE Quality Central Unify Your Quality Programs in a Single Application Delivering consistent quality customer service is an imperative in today s customer-driven market, but it challenges even the most
More informationWhite Paper. MiFID II and Mobile Recording Requirements
White Paper MiFID II and Mobile Recording Requirements September 2017 Table of Contents 1 What is the MiFID II Directive?... 3 1.1 History... 3 1.2 MiFID... 3 1.3 MiFID II... 3 2 Purpose of a Directive?...
More informationHP Operations Analytics
HP Operations Analytics March 10, 2015 Joe Hasenohr, Ryan Huneidi HP Software HP Business Service Management Ensure optimal IT performance and availability in a dynamic world Business Service Management
More informationPROTECTING YOUR BUSINESS AND CLIENTS FROM HIGH RISK BROKERS
PROTECTING YOUR BUSINESS AND CLIENTS FROM HIGH RISK BROKERS Webinar 28 March 2018 Today s speakers Paul DiBlasi Director of Product Marketing, Financial Markets Compliance Paul.DiBlasi@actimize.com Brian
More informationUsing Speech Analytics to Capture the Voice of the Customer A CLARABRIDGE WHITEPAPER
Using Speech Analytics to Capture the Voice of the Customer A CLARABRIDGE WHITEPAPER Contents Executive Summary 2 The Keys to Successful Speech Analytics 3 Using Clarabridge for Speech Analytics 5 Conclusion
More informationV o i c e S u r v e i l l a n c e I t s T i m e
V o i c e S u r v e i l l a n c e I t s T i m e Anna Griem 2018-07-20 Compliance teams are finally renovating compliance programs neglected in the scrum to prepare for MiFID II. However, too often voice
More informationCAPITAL MARKETS TRANSFORMATION. Pathways to Operations Control Value
CAPITAL MARKETS TRANSFORMATION Pathways to Operations Control Value WHITE PAPER Reconciliation as the catalyst The continued confluence of regulatory changes, market pressures and an increased demand for
More informationWHITE PAPER. MiFID II: Countdown to compliance
WHITE PAPER MiFID II: Countdown to compliance MiFID II: Countdown to compliance Foreword The 3rd January 2018 has been circled on the calendars of global financial services organisations, large and small,
More informationSolve for now. Build for next. The Deloitte Audit
Solve for now. Build for next. The Deloitte Audit 2 Solve for now. Build for next. The Deloitte Audit Your audit should fit you your industry, financial statements, and stakeholders; your data and technology;
More informationFX Solutions. Streamlining the FX Trade Lifecycle
FX Solutions Streamlining the FX Trade Lifecycle IHS Markit provides trading, post trade and centralized processing and connectivity solutions to the global FX market, including all of the world s largest
More informationCan complex demands lead to a better working world? Global Compliance & Reporting and EYKeySpace : innovation at the intersection of finance and tax
Can complex demands lead to a better working world? Global Compliance & Reporting and EYSpace : innovation at the intersection of finance and tax 2 GCR and EYSpace TM : Innovation at the intersection of
More informationWorkday Financial Management
Workday Financial Management Today s businesses compete in markets that are increasingly global, highly competitive and rapidly changing. At the same time, finance organisations face mounting pressure
More informationecomms Surveillance Benchmarking your approach Benchmark Survey performed by
ecomms Surveillance Benchmarking your approach Benchmark Survey performed by 3 Contents 1. Introduction... 5 2. Executive Summary... 6 3. About the Survey... 7 4. Summarized Findings... 8 5. Detailed Results...10
More informationHSBC is a leading, truly international bank
HSBC is a leading, truly international bank Priority Network Rep office GPB 20.3 13.2 15.1 1.7 $51.5bn 121.5 301.0 299.3 16.0 $868.6bn 6.5 6.8 5.8 0.3 $21.0bn 346.1 316.5 252.5 40.3 $963.0bn 639.6 362.9
More informationWhere Payments Meet Life. Simplifying the Global Corporate Payments Journey with a Payment Factory
Where Payments Meet Life Simplifying the Global Corporate Payments Journey with a Payment Factory Are you ready to centralize and standardize your payments processes and leverage real-time payments? Talk
More informationSCALED RISK. Will Big Data Save You From MiFID II Hell? White Paper. Executive Summary. Context. Problem
SCALED RISK Will Big Data Save You From MiFID II Hell? White Paper Executive Summary Context MiFID II and MAD/MAR II implementation projects have been an increasing pressure point on financial firms information
More informationSimplifying the Approach to Complex Regulation
Simplifying the Approach to Complex Regulation Achieving Dynamic Compliance in today s Regulatory Landscape 25 th January 2017 simple solution Implement a future proofed solution and still meet the deadlines
More informationCore Engine for Custom Solutions and Advanced Workflows
Core Engine for Custom Solutions and Advanced Workflows Project Overview: BPM is a web based platform that automates the working procedures and communication channels between all employees in a fast and
More informationComprehensive Enterprise Solution for Compliance and Risk Monitoring
Comprehensive Enterprise Solution for Compliance and Risk Monitoring 30 Wall Street, 8th Floor New York, NY 10005 E inquiries@surveil-lens.com T (212) 804-5734 F (212) 943-2300 UNIQUE FEATURES OF SURVEILLENS
More informationBrochure. Information Management & Government. Archive Data in the Largest Private Cloud. Micro Focus Digital Safe
Brochure Information Management & Government Archive Data in the Largest Private Cloud Micro Focus Digital Safe Brochure Archive Data in the Largest Private Cloud Archive Data in the Largest Private Cloud
More informationPRACTICAL GUIDE FOR COMPLIANCE OFFICERS Swap Trade Reconstruction in 4 Phases
BLOOMBERG VAULT º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º º
More informationCRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE
CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround, Inc. provides reliable recording for critical communications
More informationExclusive Voice of the Customer framework for smart CX managers: Delivering world-class customer experience every step of the way
Exclusive Voice of the Customer framework for smart CX managers: Delivering world-class customer experience every step of the way VoC programs enable you to engage with customers at key points across the
More informationMachineMetrics Production
MachineMetrics Production make faster, smarter decisions with real-time data. INDUSTRIAL IoT FOR PRODUCTION MANAGERS AND EXECUTIVES THE PROBLEM Poor production visibility and manual data entry lead to
More informationAsset Performance Management from GE Digital. Enabling intelligent asset strategies to optimize performance
Asset Performance Management from GE Digital Enabling intelligent asset strategies to optimize performance How can you make your operation safer and more reliable while helping to ensure optimal performance
More informationIf an employee goes rogue, how will you know?
If an employee goes rogue, how will you know? In the digital era, monitoring programs must connect many data streams and analyze employee behaviors in order to uncover and mitigate hidden risks from within.
More informationSTRATEGIES FOR REDUCING AML CASE PROCESSING TIMES
1 INTRODUCTION As organizations deal with rising regulatory expectations and increasing scrutiny, they confront the prospect of compliance cost increases that exceed their growth in top-line revenue. Many
More informationFive Signs It s Time to Switch from Freshdesk to Zendesk
Five Signs It s Time to Switch from Freshdesk to Zendesk 2 Customer-centric companies are not created overnight; it takes cross-functional collaboration and visibility. As your business continues to expand
More informationINTELLIGENT RECORDING FOR DECISIONS WITH CONFIDENCE
INTELLIGENT RECORDING FOR DECISIONS WITH CONFIDENCE TM S T R A T E G I C P A R T N E R S www.higherground.com THE HIGHERGROUND DIFFERENCE HigherGround provides best-in-class recording solutions for performance
More informationIntegrated Quality Systems
Integrated Quality Systems Introduction THE PRODUCT IQS provides a powerful and proven solution that offers a unique model for integrating quality systems to achieve superior enterprise-wide performance.
More informationReining in Maverick Spend. 3 Ways to Save Costs and Improve Compliance with e-procurement
3 Ways to Save Costs and Improve Compliance with e-procurement Contents The Need to Eliminate Rogue Spending Exists for all Businesses...3 Leveraging Technology to Improve Visibility...5 Integrate your
More informationUsing Data Analytics to Detect Fraud
Using Data Analytics to Detect Fraud Introduction to Data Analytics Gerard M. Zack, CFE, CPA, CIA Managing Director, BDO USA, LLP 2017 Association of Certified Fraud Examiners, Inc. CPE Information 2017
More informationNICE SERVICES. Proactive Care. Value Added Service Packages
NICE SERVICES Proactive Care Value Added Service Packages Rev. 04/04/2017 OVERVIEW OF NICE VALUE ADDED SERVICES NICE recording, incident reconstruction, quality assurance, and digital investigation products
More information5 STEPS TO AUTOMATE YOUR PRODUCT LIFE CYCLE A guide produced by Sweet Systems
5 STEPS TO AUTOMATE YOUR PRODUCT LIFE CYCLE A guide produced by Sweet Systems The foundation of the Internet of Things The foundation of the Internet of Things - IoT - is about device-to-device communication.
More informationFinancial Services. turning. risk into. performance advantage. Your business technologists. Powering progress
Financial Services turning risk into performance advantage Your business technologists. Powering progress Many financial institutions see managing risk and assuring full compliance as a burden: an increasing
More informationMARKETHUB TRADING PLATFORM
Tomorrow s best of breed solutions delivered today MARKETHUB TRADING PLATFORM Cutting-edge high performance solution for trading professionals B2N OVERVIEW Highly qualified professionals. Well grounded
More informationSmart voice and data recording. with Red Box Quantify
Smart voice and data recording with Red Box Quantify Simplicity is underrated. Often the most powerful and significant ideas grow from straightforward concepts that serve basic purposes and are executed
More informationIBM Briefing Hva med 2017?
IBM Briefing Hva med 2017? DnD Februar 2017 Stein F. Andresen Stein.f.andresen@no.ibm.com The recent evolution of the GTO: It s all about Data 2012 2013 2014 Cloud Mobile Social Internet of Things Volume
More informationThere s a problem with traditional methods of data analysis
SOLUTION BRIEF There s a problem with traditional methods of data analysis Humans don t have to look for patterns; we see them instinctively, and then decode their meaning afterwards. Computers, on the
More informationThe Data Tsunami: Combating the Overwhelming Supply of GRC Data
Data and Analytics The Data Tsunami: Combating the Overwhelming Supply of GRC Data The institutional capital markets are dealing with the aftermath of one of the most aggressive periods of regulatory intervention
More informationMiFID II. Overview: Transaction Reporting Riskcare Ltd. A Riskcare Service
MiFID II Overview: Transaction Reporting Riskcare Ltd A Riskcare Service KEY IMPLICATIONS Increase in the number of reportable fields, from 24 to a 81 fields. Previously unreported data fields e.g. trader
More informationProduct Frontier Reconciliation
Product Frontier Reconciliation Mitigate Risk, Improve Operational Efficiency and Enable Regulatory Compliance Product Frontier Reconciliation from Fiserv takes an enterprise approach to reconciliation
More informationAchieving Omnichannel Experience
Achieving Omnichannel Experience Richard Snow VP and Research Director Customer Experience 26 th January 2017 blog.ventanaresearch.com @ventanaresearch In/ventanaresearch @rjsnowvr 1 Customer Experience
More informationThe Data Tsunami: Combating the overwhelming supply of GRC data
The Data Tsunami: Combating the overwhelming supply of GRC data The institutional capital markets are dealing with the aftermath of one of the most aggressive periods of regulatory intervention since the
More informationRetention & ESI. Paths to Success. Christine M. Burns. April 24,
Retention & ESI Paths to Success Christine M. Burns April 24, 2013 1 Retention Schedules: What You ve Done Functional Schedule Conversion April 24, 2013 2 Old Retention Schedule Financial Statements Monthly
More informationHighlights. Al Khalijii Bank. T24 Transact TREASURY
T24 Transact Treasury 25 years of investment in T24 Transact Treasury provides Temenos clients with a fully-integrated Treasury solution to make them more efficient, innovative, scalable and engaged with
More informationTrusted by more than 150 CSPs worldwide.
RAID is a platform designed for Communication Service Providers that want to leverage their data assets to improve business processes and gain business insights, while at the same time simplify their IT
More informationwww.algomi.com/algomi-alfa WHAT IS YOUR FIXED INCOME DATA STRATEGY? Algomi ALFA is a fixed income data aggregation and market surveillance tool that brings together liquidity data from all major electronic
More informationExtended Enterprise Risk Management
Extended Enterprise Risk Management Overview of Risks and Methodologies/Tools to Address FEI Presentation June 7, 2016 Our POV on Extended Enterprise Risk Management Operational Risk Framework Organizations
More informationHow a global consumer goods major transformed operations through a digital-first approach
Case Study Generating Consumer goods Impact How a global consumer goods major transformed operations through a digital-first approach Client A global consumer goods major Business need addressed How to
More information[24]7 AIVA. From Automating Human Agents to Humanizing Automation
SOLUTION BRIEF [24]7 AIVA From Automating Human Agents to Humanizing Automation [24]7 AIVA is an AI-powered, intelligent virtual agent that enables a smarter, more accurate, near-human experience on your
More informationSimplifying the Risk & Compliance THE PREMISE
Monitoring the evolution of risks and compliance activities Simplifying the Risk & Compliance THE PREMISE Organizations face a number of challenges in implementing a risk and compliance management process
More informationConfigurable Policy Enforcement. Automated Remedy Actions. Granular Reporting - Scheduled and On-Demand
LayerX Technologies, is a leading provider of advanced data analytics software for the IT industry. Our solutions are used across multiple IT domains to provide rich insight into application performance
More informationConversational. Analytics
Conversational Analytics 1 A Leading Solution for Businesses & Contact Centers In today s market, outstanding customer service is synonymous to the ability to understand and interact with customers. In
More informationOVERVIEW MAPR: THE CONVERGED DATA PLATFORM FOR FINANCIAL SERVICES
OVERVIEW MAPR: THE CONVERGED DATA PLATFORM FOR FINANCIAL SERVICES 1 BIG DATA PUT TO WORK IN THE FINANCIAL SERVICES WORLD The strong interlock between digital transformation and big data is driving change
More informationDetecting Anomalous Behavior with the Business Data Lake. Protecting the Enterprise with Next-Generation Analytics.
Detecting Anomalous Behavior with the Business Data Lake Protecting the Enterprise with Next-Generation Analytics. Data Science and Analytics helps you to move beyond the threats you can see to anticipate
More informationNICE Customer Engagement Analytics - Architecture Whitepaper
NICE Customer Engagement Analytics - Architecture Whitepaper Table of Contents Introduction...3 Data Principles...4 Customer Identities and Event Timelines...................... 4 Data Discovery...5 Data
More informationFinancial Services Compliance
Financial Services Compliance Amidst frequently changing regulations, heightened risk, and a growing volume of disparate data, compliance has become complex, inefficient, and costly. Mitigating new risk
More informationHappy Customers, Happy Bottom Line. Provide top customer experiences with agile customer care.
Happy Customers, Happy Bottom Line. Provide top customer experiences with agile customer care. The World of Customer Experience Has Changed The importance of agility in business is not breaking news. With
More informationThe Customer Engagement Company. Delivering solutions that forge deeper, more meaningful and valuable customer relationships
The Customer Engagement Company Delivering solutions that forge deeper, more meaningful and valuable customer relationships Customer Engagement for the Long Term Engagement is fundamentally changing. End-customers
More informationCustomer Experience Management: The Danger of Data Silos
InMoment White Paper Customer Experience Management: The Danger of Data Silos Copyright 2018 InMoment Inc. All rights reserved. Andrew Park VP, Customer Experience Strategy Abstract If data is the foundation
More informationFostering Continuous Improvement of Your Upstream Operations siemens.com/xhq
XHQ Upstream Fostering Continuous Improvement of Your Upstream Operations siemens.com/xhq Upstream Fostering continuous improvement of your upstream operations XHQ Operations solutions provide valuable
More informationInfor 10x Experience. David Heffler, Director Product Management. Copyright Infor. All Rights Reserved.
Infor 10x Experience David Heffler, Director Product Management 1 designed to allow the user to have control 2 The Disparate Enterprise Applications People Machines Data 3 Infor Ming.le brings social collaboration,
More informationSELL MORE. SERVICE MORE... PERIOD.
SELL MORE. SERVICE MORE... PERIOD. Dealer-Inspired Service and Customer Retention Solutions Designed to help solve daily dealer challenges, AutoLoop s proprietary solutions have proven to generate 0%+
More informationActimize Essentials. Cloud-based Solutions for Financial Crime Prevention & Regulatory Compliance
Actimize Essentials Cloud-based Solutions for Financial Crime Prevention & Regulatory Compliance FIs of All Sizes Face Increasing Pressures From Financial Crime and Tightening Regulations As regulations
More informationOMNI-CHANNEL CUSTOMER CARE: HOW TO DELIVER CONTEXT-DRIVEN EXPERIENCES
RR OMNI-CHANNEL CUSTOMER CARE: HOW TO DELIVER CONTEXT-DRIVEN EXPERIENCES October 2017 Omer Minkara VP and Principal Analyst, Contact Center and Customer Experience Management Using more channels is no
More informationPayment Gateway Protection Comprehensive Fraud Coverage at the Payment Rail
Payment Gateway Protection Comprehensive Fraud Coverage at the Payment Rail Payment Gateway Protection Comprehensive Fraud Coverage at the Payment Rail The Financial Services world is undergoing a faster
More informationMarkit delivers an end-to-end solution that supports client reporting processes.
Client reporting Markit helps firms automate processes around the creation and distribution of portfolio reports, product factsheets, account statements and sales proposals to enhance client communications.
More informationCRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE
CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Next Generation Incident Reconstruction Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround provides reliable recording
More informationFrom Relevance Laggard to Leader
From Relevance Laggard to Leader Becoming more relevant to your customers, communities and staff WWW.COVEO.COM 1 JANUARY 23, 2017 The Coveo Relevance Maturity Model Cheap Search is Expensive. Your customers
More informationFUNCTIONAL OVERVIEW. A complete International Investment Management & Stockbroking solution. objectway.com/totalwealth
FUNCTIONAL OVERVIEW A complete International Investment Management & Stockbroking solution objectway.com/totalwealth Intro OVERVIEW TOTAL WEALTH: END-TO-END SOLUTION FOR INTERNATIONAL INVESTMENT MANAGEMENT
More informationFeaturing as an example: NexJ Systems
The Customer-Centric Insurer: Realizing the Full Potential of Customer Relationships Featuring as an example: NexJ s An Authors: Deb Smallwood, Founder Mark Breading, Partner Published Date: December,
More informationInfoArchive: Ensuring Big Data Compliance and Reducing Risk with Real Time Analytics
InfoArchive: Ensuring Big Data Compliance and Reducing Risk with Real Time Analytics Tord Svensson Alan Hutcheson Copyright 2016 Dell.. All rights reserved. 1 JOIN THE CONVERSATION! #MMTM16 ECD SERVICES
More informationSANTANDER TREASURY LINK Built for the way you do business
SANTANDER TREASURY LINK Built for the way you do business Introducing SANTANDER TREASURY LINK As part of our investment in products and services that help our clients efficiently achieve their goals, we
More informationWHITE PAPER THE PATH TO OPERATIONAL INTELLIGENCE
THE PATH TO OPERATIONAL INTELLIGENCE The move from reactive problem-solving to real-time data-driven insights is easier than you think Digital Business Means Managing Complexity Complexity is now a way
More informationConsolidated Audit Trail
COMPLIANCE SOLUTIONS Consolidated Audit Trail Is the industry finally ready to get strategic about regulatory reporting? INTRODUCTION The U.S. Securities and Exchange Commission s (SEC) Consolidated Audit
More informationGovernment Service Platform
Government Service Platform Integrated & Unified Enterprise Platform Presented By: Ramy Mostafa Managing Partner BlueLink Solutions Dynamic Government 2016 All Rights Reserved www.dynamicgov.info The Principles
More informationCentralized management of healthcare communications using the Vyne Exchange Platform
Centralized management of healthcare communications using the Vyne Exchange Platform Connecting Disconnected Data vynecorp.com Solutions Designed Specifically for Healthcare The Vyne Exchange Platform,
More information