Reducing Compliance Risk by Automating Supervision

Transcription

1 Reducing Compliance Risk by Automating Supervision The Evolution of Communication Compliance Intelligence 13 July 2017

2 Today s Communication Surveillance Gap in Voice Coverage Missing the Connections Making Communication Surveillance Intelligent

3 Where is the data and how do I access it? Communications Identify All Communication Data Sources Turrets PBX Mobile Skype Chat Video Screen Files Other Data Connect to the Archives Voice Text Data Integrate Accessing and Reviewing the Content Supervise Investigate Audit Examination 3

4 Great, we have access to the data! Now what? Lexicon up-to-date? Hundreds of Lexicon Rules are used to flag communications Rules adjusted? People have to continually manage and adapt these rules Missed any risks? Important communications could be missed if the rules are not correct How to avoid Tricks? Individuals can avoid detection through tricky communications methods 4

5 What is the cost? IT IT Resources spend days collecting the data and making it available Compliance Compliance professionals need to continually think of new communication risks and adapt the rules Reviewers Reviewers spent countless hours reviewing irrelevant communications Investigators Investigators are unable to find the needed information quickly and consolidate for building the complete picture Risks are missed! 5

6 And then there is Voice.. Can you do me a favor...thank for your help..happy that I fooled everyone. Call my mobile Are you ok with that.. 6

7 Webinar Survey Survey Question 1 Thousands of hours of communications occur of the phone each day. What process do you currently use to monitor voice communications? a. Not doing it at all b. Random Sampling and Review c. Selective Speech Analytics d. Full-time Speech Analytics e. Other 7

8 The limitations with the current approach Unable to connect the dots between communication events Incomplete coverage with limited ability to gain visibility into Voice Inefficient tools to quickly investigate issues in context Unable to catch threats as they develop Disparate solutions for different communication types Unable to Learn from past issues to prevent reoccurrence 8

9 A proactive and automated approach is required Current approach Siloed channels of info Suspicious Traders Reactive Compliance Automated supervision Multi-channel Scenario Reconstruction Highlight Trader Behavior, Proactive Surveillance Approach 9

10 Become more efficient through intelligent analytics ESTABLISH A GLOBAL INDEX FOR ALL COMMUNICATION DATA USE SPEECH ANALYTICS ACROSS MULTI LANGUAGES APPLY ADVANCED TEXT ANALYTICS & NLP COMBINE VOICE AND E-COMMS RESULTS IMPROVE SURVEILLANCE MODELS WITH MACHINE LEARNING GAIN INSIGHT THROUGH BEHAVIOR BE PROACTIVE WITH COMMUNICATION INTELLIGENCE Leverage intelligent communication analytics to better understand the communications and improve the detection of potential risk 10

11 Finding Unknown Risks Aggregate Comprehensive structured and unstructured data analysis and profiling Analyze Apply unsupervised machine learning algorithms Insight Visualize results and incorporate into user supervision workflow

12 Building a road to Communication Intelligence Domain Expertise Intelligent Platform Future Proof Investment Partnering for Success Behavioral Analytics 12

13 Communication Intelligence Quickly spot employees violating ethical walls Spot new communication trends that are not normal Detect language nuances in communications Supplement investigations with related participants Proactively monitoring time sensitive periods Use historical data to highlight deviations Better understand who is communicating with whom Connect disparate entities across communication channels Recognize issues without receiving a historical alert 13

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15 Thank You, please also join: Webinar September 7 th The Top Regulations Changing Financial Communication Compliance In this webinar, compliance experts will review: The top regulations and their impact on communications Steps to take to get ready for new regulatory requirements Technology solutions to achieve compliance, effortlessly / webinars For more information visit: