Guide to Returning Series 4000 Terminals for Repair or Replacement

Transcription

1 Guide to Returning Series 4000 Terminals for Repair or Replacement How to return a Series 4000 timeclock to Kronos Service Logistics for repair or replacement. Document Revision: B

2 The information in this document is subject to change without notice and should not be construed as a commitment by Kronos Incorporated. Kronos Incorporated assumes no responsibility for any errors that may appear in this manual. This document or any part thereof may not be reproduced in any form without the written permission of Kronos Incorporated Kronos Incorporated. All rights reserved. Altitude, Altitude Dream, Altitude Pairing, Altitude PBS, CardSaver, Gatekeeper, Gatekeeper Central, Keep.Trac, Kronos, Kronos InTouch, Kronos Touch ID, the Kronos logo, Kronos Workforce Ready, My Genies, OptiLink, ShiftLogic, ShopTrac, Timekeeper Central, TimeLink, Unicru, Visionware, Workforce Accruals, Workforce Central, Workforce Genie, and Workforce TeleTime are registered trademarks of Kronos Incorporated or a related company. ACA Manager, Altitude BLISS, Altitude Insight, Altitude MPP, Altitude MPPXpress, Altitude Rostering, Altitude VBS, CMS, Comm.Mgr, CommLink, DKC/Datalink, ediagnostics, Experts at Improving the Performance of People and Business, FasTrack, Hireport, HR and Payroll Answerforce, HyperFind, ibid, Kronos 4500, Kronos 4500 Touch ID, Kronos 4510, Kronos Acquisition, Kronos ByDemand, Kronos e-central, Kronos Efficient, Kronos Enterprise Archive, Kronos Essentials, Kronos for Dining Accelerated, Kronos for Retail Accelerated, Kronos KnowledgePass, Kronos Paragon, Kronos TechKnowledgy, KronosWorks, KVC ByDemand, KVC OnDemand, Labor Plus, MedSched, Momentum, Momentum Essentials, Momentum Online, MPPXpress, Overall Labor Effectiveness, Schedule Assistant, Smart Scheduler, Smart View, StaffEasy, Start Quality, Start WIP, Starter Series, StartLabor, Stromberg, Timekeeper Decisions, Timekeeper Web, VisionPlus, WebStaff, webta, webta Mobile, Winstar Elite, WIP Plus, Workforce Absence Manager, Workforce Acquisition, Workforce Activities, Workforce Analytics, Workforce Attendance, Workforce Auditor, Workforce Budgeting, Workforce Central Portal, Workforce Connect, Workforce Device Manager, Workforce Employee, Workforce ESP, Workforce Forecast Manager, Workforce HR, Workforce Innovation That Works, Workforce Institute, Workforce Integration Manager, Workforce IntegrityScreen, Workforce Leave, Workforce Manager, Workforce Mobile, Workforce MobileTime, Workforce Operations Planner, Workforce Payroll, Workforce Record Manager, Workforce Recruiter, Workforce Scheduler, Workforce Scheduler with Optimization, Workforce Selection, Workforce Smart Scheduler, Workforce Sourcing Analytics, Workforce Tablet, Workforce Tablet Analytics, Workforce Talent Acquisition, Workforce Task Management, Workforce Tax Filing, Workforce TeleStaff, Workforce TeleTime IP, Workforce Timekeeper, Workforce View, and Workforce Worksheet are trademarks of Kronos Incorporated or a related company. For a complete list of Kronos trademarks, please visit the "trademarks" page at The source code for Equinox is available for free download at All other trademarks or registered trademarks used herein are the property of their respective owners and are used for identification purposes only. All specifications are subject to change. When using and applying the information generated by Kronos products, customers should ensure that they comply with the applicable requirements of all applicable law, including federal and state law, such as the Fair Labor Standards Act. Nothing in this Guide shall be construed as an assurance or guaranty that Kronos products comply with any such laws. FCC Compliance - After testing, this equipment complies with the limits for a Class A digital device pursuant to Part 15 of FCC Rules. These limits provide reasonable protection against harmful interference when this equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instruction manual, it can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case, the user, and not Kronos Incorporated, is required to correct the interference. In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely to result in interference to radio and television reception. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the receiving antenna; increase the separation between the equipment and the receiver; connect the equipment into an outlet on a circuit different from that to which the receiver is connected; or consult the dealer or an experienced radio/tv technician for help. You may also find helpful the following booklet, prepared by the FCC: "How to Identify and Resolve Radio-TV Interference Problems." This booklet is available from the U.S. Government Printing Office, Washington D.C Caution: Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal

3 Communications Commissions rules. Canadian DOC Compliance - This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Cet appareil numerique respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A, prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada. EN (CISPR 22) - This product is a Class A product. In a domestic environment, it may cause radio interference in which case the user may be required to take adequate measures. Use of Helvetica Bold Unicode Font on the Series 4000 Screen Display - Copyright , 1994 Adobe Systems Incorporated. Copyright 1988, 1994 Digital Equipment Corporation. Adobe is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions. Permission to use these trademarks is hereby granted only in association with the images described in this file. Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notices appear in all copies and that both those copyright notices and this permission notice appear in supporting documentation, and that the names of Adobe Systems and Digital Equipment Corporation not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission as neither company makes any representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. RoHS Directive - Series 4000 terminals that are assigned part number xxx, and all optional hardware devices currently qualified to work with the terminal are designed in accordance with the European Union Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment ("RoHS") Directive (2002/95/ EC), taking effect July 1, The RoHS directive prohibits the sale of electronic equipment containing certain hazardous substances such as lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls ("PBB") and polybrominated diphenylethers ("PBDE") in the European Union. A program is in place to address the requirements of the RoHS Directive in respect to the various categories of electronic products. Published by Kronos Incorporated 297 Billerica Road, Chelmsford, Massachusetts USA Phone: , Fax: Kronos Incorporated Global Support: HELP ( ) For links to information about international subsidiaries of Kronos Incorporated, go to Document Revision History Revision Release Date A January 2009 B December 2016

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5 Contents Return Series 4000 Timeclocks Step 1: Open a case with Kronos Global Support... 8 Step 2: Use the host application software to collect data... 9 Step 3: Determine the part number of the Series 4000 timeclock Step 4: Disassemble the timeclock Step 5: Pack and send the timeclock cover to Kronos Service Logistics Quick reference checklist... 30

6 Contents 6

7 Return Series 4000 Timeclocks The process for returning the Series 4000 timeclock to Kronos for repair or replacement consists of the following tasks: Step 1: Open a case with Kronos Global Support on page 8 Step 2: Use the host application software to collect data on page 9 Step 3: Determine the part number of the Series 4000 timeclock on page 10 Step 4: Disassemble the timeclock on page 11 Step 5: Pack and send the timeclock cover to Kronos Service Logistics on page 29 Quick reference checklist on page 30

8 Return Series 4000 Timeclocks Step 1: Open a case with Kronos Global Support Kronos Global Support is normally available from 8 A.M. to 5 P.M., Monday through Friday. To contact Kronos Global Support, call: +1 (800) The representative will open a case and assign a Return Material Authorization (RMA) number. Record this RMA number and keep it available for reference to help speed up the process of replacing your timeclock. When you call Kronos Global Support, you must provide the following information: Site ID number -- The Kronos Representative must have this number to identify your company and properly assist you. Timeclock model and serial number -- Both numbers are located on the label on the bottom of the timeclock. You can also determine the numbers by running the Hardware Report at the timeclock in Maintenance mode, or by running the Device Report using Data Collection Manager (DCM). Serial numbers of accessory boards (if installed) -- Using a security Allen wrench (provided by Kronos), open the timeclock and look for additional boards such as a modem card or a backup battery charger board. Depending on which optional devices are installed, the boards may be attached to the front cover or the base. For example, if the timeclock uses modem communication, the timeclock has a modem card with a telephone jack attached to the main board on the inside cover. The modem card is located directly behind the timeclock display. Problem with the timeclock -- Describe how the timeclock is malfunctioning, what transactions you were performing at the timeclock when it malfunctioned, and what you did to try to resolve the problem. 8

9 Step 2: Use the host application software to collect data Step 2: Use the host application software to collect data Before you disassemble the timeclock, use your host application software to collect all data. If your host application is Timekeeper Central, see the System Manager Guide for Timekeeper Central, and the Timekeeper Central Version online Help. If you are using Workforce Timekeeper version 6.1.x or higher, see the System Administrator Guide for Device Manager, and the online Help. If you are using Workforce Timekeeper version 6.0.x or earlier, see the System Administrator Guide for Data Collection, and the online Help. If your host application is iseries, see the iseries documentation posted on the Kronos Customer Support Web site. 9

10 Return Series 4000 Timeclocks Step 3: Determine the part number of the Series 4000 timeclock Before you begin disassembling the Series 4000 timeclock, determine the part number of the timeclock. The timeclock is assigned one of the following part numbers: xxx xxx xxx The locations of connectors on the main board, needed for installing the timeclock or adding optional devices to the timeclock, differ depending on the part number of the timeclock. Also, the main board in timeclocks with part number xxx includes a lithium battery; the main boards in timeclocks with part number xxx or xxx do not have a lithium battery. Where necessary, the disassembly instructions include specific instructions or illustrations to guide you, depending on the timeclock part number. To obtain the part number of the Series 4000 timeclock, do either of the following: Look at the bar code label on the bottom of the timeclock (the underside of the timeclock as you look at the display and keypad). The part number is directly above the bar codes. If the Series 4000 timeclock uses firmware Version 2.0 or higher, access Maintenance mode at the timeclock and run the Hardware Report. The part number of the timeclock is included in the report output on the screen. 10

11 Step 4: Disassemble the timeclock Step 4: Disassemble the timeclock Note: Ensure that you collected data from the timeclock before beginning this procedure. See Step 2: Use the host application software to collect data on page Open the cover of the timeclock by using the security wrench (3) to loosen the security screws (1 and 2) on the back and right side of the timeclock. Caution: Open the cover slowly and carefully. Depending on which optional devices are connected to the timeclock, you may not be able to open the cover completely because of cables that may be plugged into the main board. 2. If your timeclock is powered by a standard AC power cable, locate the electrical outlet that the timeclock is plugged into and unplug the cable. This outlet could be a wall outlet over which the timeclock is mounted (covering the outlet from view), a wall outlet away from the timeclock, or an outlet assembled inside the timeclock. 11

12 Return Series 4000 Timeclocks 3. If a Power-over-Ethernet module is installed in the timeclock, disconnect the power and Ethernet cables that run from the module to the main board inside the cover of the timeclock. 12

13 Step 4: Disassemble the timeclock 4. Determine whether the timeclock has a backup battery (1) installed in the base. If so, go to step 5. Otherwise, go to step If the timeclock has a backup battery, disconnect the battery charger board from the main board. If the part number of the timeclock is xxx or xxx, use the following illustration to locate the connection. Then, disconnect the battery charger board: press the clip on the cable connector, and move the connector from side to side while you pull it out of the socket. 13

14 Return Series 4000 Timeclocks If the part number of the timeclock is xxx, use the following illustration to locate the connection. Then, disconnect the battery charger board from the main board of the timeclock. To do this, press the clip on the connector at the end of the cable and pull it to the left while moving the connector from side to side. 14

15 Step 4: Disassemble the timeclock 6. Disconnect the transformer cable from its connection on the main board. To do this, press the clip on the connector at the end of the cable and pull out while moving the connector from side to side. If the part number of the timeclock is xxx or xxx, use the following illustration to locate the connection on the main board (1): 1 15

16 Return Series 4000 Timeclocks If the part number of the timeclock is xxx, use the following illustration to locate the connection on the main board (3). 16

17 Step 4: Disassemble the timeclock 7. This step explains how to disconnect the modem or Ethernet cable, depending on which method of communication the timeclock uses. For timeclocks that use modem communication, disconnect the cable that connects the telephone line to the modem card, as follows. If the part number of the timeclock is xxx or xxx, use the following illustration to locate the modem card. Then, disconnect the telephone line by squeezing on each side of the connector and pulling it away from the card in the housing. 17

18 Return Series 4000 Timeclocks If the part number of the timeclock is xxx, use the following illustration to locate the modem card in the inside cover. Then, disconnect the telephone line from the modem card. For timeclocks that use Ethernet communication, disconnect the Ethernet cable (1) from the connector (2) on the main board. Press the clip on the connector and pull it down. 18

19 Step 4: Disassemble the timeclock If the part number of the timeclock is xxx or xxx, use the following illustration as a guide. Then, press the clip on the connector and pull it down

20 Return Series 4000 Timeclocks If the part number of the timeclock is xxx, use the following illustration to locate the Ethernet cable (1) and the connector on the main board (2). Then, press the clip on the connector and pull it down. 20

21 Step 4: Disassemble the timeclock 8. If the Kronos Touch ID verification device is attached to the timeclock: If the part number of the timeclock is xxx or xxx, use the following illustration to locate the connection. Then, unplug the verification device from its connection on the main board. If the part number of the timeclock is xxx, use the following illustration to locate the connection. Then, unplug the verification device from its connection on the main board. 21

22 Return Series 4000 Timeclocks 9. If your timeclock uses a remote bar code reader, disconnect the reader from the timeclock main board. If the part number of the timeclock is xxx or xxx, refer to the following illustration to disconnect the cable: 22

23 Step 4: Disassemble the timeclock If the part number of the timeclock is xxx, use the following illustration to locate the connection and disconnect the cable: 23

24 Return Series 4000 Timeclocks 10. If your timeclock uses a universal relay (for example, to ring a bell or operate a door strike), disconnect the relay from the timeclock main board. If the part number of the timeclock is xxx or xxx, use the following illustration to locate the connection, and disconnect the cable: 24

25 Step 4: Disassemble the timeclock If the part number of the timeclock is xxx, use the following illustration to locate the connection and disconnect the cable: 25

26 Return Series 4000 Timeclocks 11. If your timeclock uses a remote proximity reader, disconnect the end of the ribbon cable that connects the interface board to the main board in the cover (circled in the following illustration). 26

27 Step 4: Disassemble the timeclock 12. To remove the timeclock cover from the base: a. Remove the two small, flat (not pointed) screws from the hinge clip, as shown in the following illustration: Note: Save the screws; you will need them to reassemble the timeclock. 27

28 Return Series 4000 Timeclocks b. Rotate the hinge clip backward until it snaps free from the cover. c. Unfasten the two hinges on the cover from the corresponding areas molded on the base. Prepare the cover for shipping. 28

29 Step 5: Pack and send the timeclock cover to Kronos Service Logistics Step 5: Pack and send the timeclock cover to Kronos Service Logistics Note: You must follow the instructions in Step 2: Use the host application software to collect data on page 9 and Step 4: Disassemble the timeclock on page 11 before you perform this procedure. Call Kronos Global Support for instructions about packing the timeclock cover for shipment. Depending on the type of maintenance contract that you have, you may be responsible for paying the shipping charges. Depot Exchange maintenance customers do not have to pay shipping charges. 29

30 Return Series 4000 Timeclocks Quick reference checklist The following checklist is for use by personnel who are familiar with the process of returning a timeclock for repair or replacement and only require a quick reminder of the steps involved. Call Kronos Global Support to determine the problem with the Series 4000 timeclock, verify what you need to return for maintenance or replacement, and to obtain a Return Material Authorization number (RMA). See Step 1: Open a case with Kronos Global Support on page 8. Ensure that all data has been collected from the Series 4000 timeclock. See Step 2: Use the host application software to collect data on page 9. Unplug the timeclock from its power source and disassemble the timeclock, following the instructions in Step 4: Disassemble the timeclock on page 11. Note: Use the proper sequence for disconnecting cables. Ensure that you disconnect and return (as requested) cables and optional devices, such as a modem card, phone cord, remote or external readers, universal relay, or the Kronos Touch ID verification device. Call Kronos Global Support for instructions about packing the parts of the timeclock in its original box, for safe shipping.include a list of optional devices or boards that you include in the box. When you are ready to install the new or repaired timeclock, refer to the Installation Guide for the Series 4000 timeclock and related optional device documentation, as necessary. 30