Alloy Navigator Enterprise 8

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1 PRODUCT DATASHEET Alloy Navigator Enterprise 8 ITIL based IT Asset Management and IT Service Management Solution Navigate IT easily! Alloy Navigator Enterprise is an ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind. Centered around a powerful business process automation engine, Alloy Navigator streamlines day-to-day operations and improves the efficiency of Incident, Problem, and Request Management, Asset and Consumable Management, Change Management, Knowledge Management, Organization and Contact Management, and more. With the tight integration of Service Desk, Asset Management and Network Inventory tools, the ability to manage the entirety of your IT operations is automatically simplified through the use of intelligently designed features. Alloy Navigator allows you to manage the complex interrelationships, dependencies, and life cycles of workstations, servers, network devices and software licenses with related service history, contracts, warranties, and financial information so that you can gain visibility and stay proactive. Targeted for medium and large business environments, Alloy Navigator offers an intuitive, comprehensive, and easy-to-use approach for running Service Desk and managing IT assets. Help Desk, consumables, software licensing, internal projects, and other routine tasks in modern IT departments are managed with ease in Alloy Navigator. Alloy Navigator s flexibility and customization potential offer unrivaled power to tailor your data flow and workflow to your specific business needs and priorities. It is no surprise Alloy Navigator is successfully used by a broad spectrum of industries, from hospitality, entertainment, and tourism to engineering, manufacturing, financial, and government organizations. Why Alloy Navigator? Reduce implementation time with a strong foundation of ITAM and ITSM best practices out-of-box Shape the product to your company with an extremely powerful, flexible, and intelligent task-oriented workflow Ensure flexibility, security, and accessibility of your data through onpremises hosting Simplify access with single sign-on for internal users on a Windows domain network Easily integrate with 3rd party systems with a comprehensive API Find peace of mind with highly knowledgeable and understanding team Eliminate hidden costs by leveraging the flexible licensing and pricing model

2 Product Features IT Service Support Alloy Navigator helps you establish service management best practices, identify and proactively respond to incident trends, reduce management overhead and costs, share knowledge, improve communication, and streamline collaboration within your technical team. Service Level Management Service Level Management is an integral part of enhancing the quality of your service delivery. Alloy Navigator manages details about each service your organization provides to both internal and external customers. This also helps you maintain established service levels and monitor service quality to continuously enhance service activities, functions, and processes. Asset Management Alloy Navigator manages the full lifecycle of your hardware equipment and software licenses. From procurement through retirement, Alloy Navigator keeps track of purchasing, warranty and maintenance contracts, as well as their related tasks, incidents, and change request to provide a clear view of both service history and financials of your assets. Change Management Change Management practices are essential to ensure that changes within your IT infrastructure are implemented in an orderly, controlled fashion with minimal adverse effects on your business. Alloy Navigator helps you coordinate changes in your environment, which helps increase visibility and reduce oversight. Contact Management Access critical customer data, including organization and contact information to easily track the origin of service desk tickets, support history, and asset ownership. Alloy Navigator s centralized repository of contact information is essential for effective collaboration, assigning tasks, and requesting approvals. Contact information can be imported from an external source or synchronized from Active Directory. Web Portals and Mobile Access Web-based Self Service Portal for end-users, Web Portal and Mobile Portal for technicians provide 24x7 access your service desk for technicians and external users. Contract Management Alloy Navigator helps you stay on top of various warranty, service, or maintenance contracts, track their associated costs, and also understand what they cover, their coverage period, and who is responsible for them. The alerting mechanism in Alloy Navigator notifies appropriate personal of approaching renewal and expiration deadlines to help you avoid unwanted auto-renewals and make sure important coverage contracts are timely prolonged. External Tools Using the External Tools you can easily extend Alloy Navigator s functionality with third party software products, tools, and scripts to carry out tasks related to remote access and computer management, service desk tickets, contracts, documents, and other types of objects. Alloy Navigator comes pre-configured with frequently used remote access, network troubleshooting, computer management, and Internet search tools. Knowledge Management Alloy Navigator's Knowledge Base provides self service solutions for your user community as well as your technical team. This helps you leverage gathered technical knowledge and resolutions to easily populate articles facilitating knowledge transfer, enhancing collaboration and reducing duplication of effort. Data Analysis and KPI Tracking Robust data analysis and KPI tracking with over 200 pre-configured smart data views, dashboard charts, on-demand and scheduled reports. Integrated Reporting Alloy Navigator 7 provides a rich set of standard reports and charts for general use supporting both Microsoft Reporting Services and Crystal Reports. The open architecture of Alloy Navigator s database enables you to customize any standard report, or create new reports from scratch. Active Directory Active Directory integration offers easy administration and access by users, while native Windows client and administrative tools ensure outstanding performance, security, and convenience. Workflow Alloy Navigator features a very flexible and intelligent task-oriented workflow with custom data fields, dynamic forms, and custom e- mail notifications, easily adaptable to the specifics of your business.

3 New in version 8 Alloy Navigator 8 Enterprise focuses on delivering new levels of usability, performance, and security that IT organizations expect today from an IT Service and Asset Management solution. Communicate with Style Generate eye-catching, professional looking communications by leveraging a collection of new HTML tools aimed at helping you communicate with style and efficiency. Rich-text formatting and inline image support provide you with the ability to more thoroughly document issues, effectively document solutions, and ensure your users and team members are always on the same page. Go Mobile with Physical Inventory The new mobile barcode scanner application for Android phones and tablets provides technicians with the ability to quickly identify assets using barcode tags and perform physical inventory from a mobile device. Track your Chromebooks Alloy Navigator 8 leverages Google API to extract Chromebook data and incorporate it throughout Alloy Navigator s workflow. Now you can collect and report on inventory data, and perform system management tasks on Chrome devices. This integration provides you with conveniently consolidated view of your entire Windows, Mac, Linux, and Chromebook computers, as well as mobile and other networked devices providing even more comprehensive asset management capabilities. Change your Process on the Fly Customizing the business logic is now easier that ever! Workflow Parameters can be easily adjusted to change various aspects of your workflow from a single screen.

4 Store Passwords Securely Now you can safely store sensitive data, such as login credentials and account details. This information can remain visible only to the workflow engine while appearing as a series of asterisks on the screen. Quick Report from the Web Now Web Portal users can export data from grid views into various formats, such as CSV, RTF, Excel, and PDF. Ensure Users are Compliant Version 8 adds the ability to manage and track compliance for named user licenses. This license type indicates that the corresponding software product can be installed on multiple systems and the license remains compliant as long as only the specific person uses the software. Give your Self Service Portal a Makeover Customizing the look-and-feel of the Self Service Portal is now super easy thanks to LESS. The dynamic nature of LESS helps applying colors quickly and consistently with stylesheet variables. There is More! In addition to the great features listed here, we have also implemented visual improvements, extended your ability to customize the product and have made it easier to automate the way you work. You can focus more on the needs of your customer while saving your organization time and money.

5 Conclusion Whether you are struggling with managing your inventory, handling the numerous service issues and service desk requests, or any of the other IT related situations that need your attention on a daily basis, we have designed Alloy Navigator to be the solution you can rely on. We are excited to have the opportunity to provide you with this exceptional tool because we are 100% confident it will allow your organization to obtain the highest levels of efficiency. Your success is Alloy s success! System Requirements Server Components CPU 2.33 GHz quad core CPU or faster Memory 16 GB RAM or more Operating System Windows Server 2008 R2 or later Database Software (for Microsoft SQL Server 2008 or later the database server only) Web Server Software (for hosting the Self Service Portal only) IIS 7.0 or later Technician Main Console CPU Memory Display Operating System 2 GHz dual core CPU or faster 8 GB RAM or more 1920x1080 or higher Windows 7 or later Network Audit Clients Windows Linux Mac OS Networked Devices Hypervisors Windows 2000 or later A wide variety of popular Linux distributions including Debian/Ubuntu, Red Hat/Fedora, and Slackware/SUSE families Mac OS X (10.3 or later) SNMPv1, SNMPv2c, SNMPv3 Microsoft Hyper V, VMware ESX, VMware ESXi, Xen, Citrix Xen Server About Alloy Software Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated, and cost-effective manner. Alloy Software Incorporated 400 Broadacres Dr, Suite 100, Bloomfield, NJ 07003, USA phone: fax: sales@alloy-software.com web: Alloy Software, Incorporated. All rights reserved. Alloy Software, the Alloy Software logo, Alloy Navigator, and Alloy Discovery are registered trademarks owned by Alloy Software, Inc. All other trademarks and brand names are the property of their respective owners.