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1 Service Overview

2 1 Introduction 3 2 Customer References 4 3 Card Services Realex Payments service packages SME Package Business / Corporate Packages Card Services Real time credit and debit card authorisation realauth Fraud Prevention Solutions Real Time Currency Conversion Processors - realfx Payer Authentication Solutions realpas Own Branded Payment Exchange - realcustom Requirements for card processing Direct Debit Services Electronic Funds Transfer Direct Debits - realeft Modulus Checking Requirements for Direct Debit processing Reporting and Reconciliation Transaction reconciliation and reporting - realcontrol Ten reasons why you should select Realex 17 7 Further Information 18 Pay and Shop Limited, trading as Realex Payments has its registered office at Castlecourt, Monkstown Farm, Monkstown, Co. Dublin, Ireland and is registered in Ireland, company number Page 2 - Version 1.2 Printed on: 4 Jan 2008

3 1 Introduction Company Background Realex Payments, Ireland s leading payment service provider, build and manage payment exchanges for businesses, merchants and banks. Fully PCI Certified by Visa and MasterCard we operate with over twenty financial institutions and are continually adding to this list. We provide a range of real time services in the area of card authorisation, fraud scoring, electronic funds transfer, foreign exchange, reporting and reconciliation tools and payer authentication (3Dsecure). Who we are? Realex Payments are a leading provider of payment services to over 1,400 businesses, processing in excess of 2 billion per annum. We are based in Dublin, founded in 2000 and certified with all relevant financial institutions. What we do? We build and manage payment solutions for businesses and banks to exacting standards in terms of security, flexibility, innovation and reliability. Our solution is supported and operated by staff with the highest regard for customer service and the best knowledge of payment processing. Why select us? We are dedicated to providing service that will make you, not just a client but an advocate of Realex Payments. Page 3 - Version 1.2 Printed on: 4 Jan 2008

4 2 Customer References The business of Realex Payments is to provide a comprehensive and innovative service to its clients and through this approach we have developed strong and lasting relationships with each of them. The key to good service provision is to maintain a thorough knowledge of your market requirements and by achieving this we have many customers including: Some of our clients that are based in Ireland: Irish Government Tender Page 4 - Version 1.2 Printed on: 4 Jan 2008

5 Some of our clients outside of Ireland: Online Gaming (Gibraltar) Airline (UK) Online Gambling (Canada) Airline (UK) Airline (UK) Accommodation (UK) Airline (UK) Largest UK lottery syndicate (UK) Accommodation (Gibraltar) Desktop Publishing (Switzerland) Airline (UK) Software Providers (USA) Our service will provide you with the ability to process multiple payment types directly into your bank in real-time. There is no requirement for any hardware or software as all communications are done through secure data exchange across the Internet and we implement all new industry standards centrally so you don t have to. Page 5 - Version 1.2 Printed on: 4 Jan 2008

6 3 Card Services 3.1 Realex Payments service packages Realex Payments offer an extensive suite of services to both Online Traders and Corporate clients. Both packages are summarised below, detailed descriptions of the services that combine and contribute to these packages can be found in section four SME Package Hosted Payment Page Specifically designed for start up and small to medium businesses selling via the internet, the Realex Payments SME package is a low cost, secure and feature rich service. The payment page is hosted on our systems. The features of the service are: A real time card authorisation service for your online business; Next day settlement to your bank account; An easy integration service with sample code and support for most shopping carts; Your customer is redirected to a secure page hosted on our server; You control the branding on the payment page; Support for a large range of credit and debit cards; Full multi-currency capability Comprehensive online reporting application provided as standard; Supports refunds, rebates, voids and easy downloads; No extra charges for terminal IDs, accounts, currencies; Any number of web sites can be linked to the one setup. Our services are certified and approved by many leading financial institutions, including the Visa Account Information Security and MasterCard Site Data Protection standards. If you need to implement an integrated solution (using you own secure server) or need additional services (e.g. file processing, fraud scoring, etc.) then we also offer comprehensive Business and Corporate packages designed for multi-channel (e.g. tele-sales/mail-order) merchants with specific needs. Page 6 - Version 1.2 Printed on: 4 Jan 2008

7 3.1.2 Business / Corporate Packages Advanced Payment Services As a corporate entity, with an ambition to optimise your payment processes, Realex Payments are positioned to service your complete set of requirements via a single, fully integrated multichannel solution. The Realex Payments Business and Corporate packages are a cost effective, secure and feature rich service. It provides you with access to a range of payment instruments in an independent and fully managed fashion. Our client list includes large airlines, utilities, educational bodies, insurance companies, online retailers and charities. By connecting to our Private Payments Network (PPN), you have a single interface via which your sales and payment processes can be transformed in a fully integrated manner. The features of the service include: A real time credit/debit card authorisation service for your online, mail order, telephone order, bulk file businesses; Support for a large range of card types and financial institutions; Full multi currency and dynamic currency conversion capability providing you with maximum flexibility and additional income streams; An easy integration option with sample code available; The option to connect to the service via the internet or by using our Private Payments Network. In relation to Fraud Management we provide the following as fully integrated solutions: Our own fully approved and certified Merchant Plug-In for Verified by Visa and MasterCard SecureCode authentication processes providing businesses with guaranteed payments and reduced merchant service charges; An in-built fraud scoring solution based on data inspection and pattern checks; The option to automatically decline based on check results; Full support for CVV2, AVS; We offer you a range of online reporting/reconciliation tools and applications: As part of our solution we provide you with access to all your payments, across different accounts, banks, currencies and payment methods via one easy to use interface; Each transaction is enriched with your order details so searching for information is easy and quick to download; Regular payers or payees can be maintained along with their payment methods on our systems; Full support for direct debit processing and bank account number validation services; Virtual terminals that can be used remotely by telesales staff through their PC s; A file delivery and collection service; The ability to issue your own credit cards to regular customers in a pre or post paid model; The option for us to develop and host the middleware software, if needed thus keeping your current interface unchanged Our services are fully certified and approved by many leading financial institutions, including the Visa Account Information Security and MasterCard Site Data Protection standards. Page 7 - Version 1.2 Printed on: 4 Jan 2008

8 3.2 Card Services Real time credit and debit card authorisation realauth If you are accepting credit and/or debit cards from your customer then you need to process authorisation requests in real time, to ensure that the cardholder has sufficient funds. Our service works across multiple channels call centre, internet, wireless and customer present situations. Transactions may be routed to different banks via as many multi currency accounts as you wish. All the transactions are collated into the one reporting system (realcontrol). Using our service you eliminate the cost of developing and maintaining in-house applications and communications systems. For your call centre, you may integrate the payment process directly to your sales application and provide all agents with a card authorisation service without having to leave their existing application. If on the other hand you want an instant and customised solution that can be rolled out across multiple locations then we have a range of virtual and online terminals that require zero integration. As an internet merchant, you can integrate to any of our services directly from your own web site. We offer sample code in an assortment of languages that will see you up and running in a very short time. Using our realauth remote service you collect the details on your own secure server and send these to us the customer never leaves your site and we reply in seconds to your application. Alternatively you can use our realauth redirect service that eliminates the need for your own secure server as the sensitive data is collected on a page on our secure server that looks like the rest of your web site. If you also accept credit cards in a customer present situation then by adding a simple swipe device to your computer you can capture the card data and submit these to your bank via Realex Payments. Page 8 - Version 1.2 Printed on: 4 Jan 2008

9 3.2.2 Fraud Prevention Solutions Realex Payments provides the latest technology designed to minimise and eliminate exposure to fraud. This includes: Payer authentication Fraud scoring CVV/CV2 checking Address Verification Service Greatly reduces exposure to charge backs for Visa and MasterCard transactions Verify that the account number is valid in all cases. Eliminate the liability on the majority of your online transactions May result in a reduced merchant service charge Reduced manual reviewing of transactions Ease of implementation Ability to apply business rules to your sales process using our fraud scoring tool Payer Authentication realmpi Card Fraud Prevention for Websites - Verified by Visa / MasterCard Securecode Realex Payments are certified by both Visa and MasterCard to provide payer authentication services to online merchants. This enables merchants to avail of payer authentication with the minimum amount of technical change and disruption to existing Internet applications. This service is referred to as realmpi and allows merchants to eliminate the liability on the majority of their online card transactions. Our realmpi service is specifically designed to make the implementation of Visa 3D Secure and MasterCard SecureCode as easy as possible for Internet merchants. Page 9 - Version 1.2 Printed on: 4 Jan 2008

10 Real Time Fraud Scoring and Pattern Analysis realscore Selling in a customer not present situation can be risky as you are never sure if the buyer is the real cardholder. In order to assist with managing possible fraud Realex Payments have developed their own comprehensive fraud scoring solution allowing merchants to apply business rules to their sales process. The scoring system works in real time at the point of sale. That way you know the realscore before you commit to fulfilment. Static Data checking, BIN range restrictions, pattern checking and data sanity checking are all available through our realscore system CVV / CVV2 Checking Realex Payments will also accept the CVV/CVV2 code and process this into compliant banks. This is the three/four digit code on the back of the card and is to prove that your customer has the physical card with them Address Verification Service (AVS) Realex Payments can process address verification requests into compliant banks. This allows you to check the cardholders billing address with their issuing bank at the point of sale. Page 10 - Version 1.2 Printed on: 4 Jan 2008

11 3.2.3 Real Time Currency Conversion Processors - realfx The advent of the internet has now opened a new channel to market for many businesses that wish to sell internationally and with this comes the requirements to both price and manage foreign currencies. As part of the suite of payment services that Realex Payments offer, dynamic currency conversion greatly reduces the administration involved in selling in multiple currencies in addition to providing a further revenue stream to the merchant. If you are accepting cards from foreign currency areas and wish to transact in a different currency then you may use realfx as an integrated part of the card authorisation process. Having integrated to a number of currency conversion processors we can accept requests that will, prior to authorisation, return FX information on the card being used. The principle of this approach is to offer the cardholder the choice to pay in the currency of his/her card. This typically entails the merchant pricing the product in their base currency and the customer being given the choice at the point of payment prior to authorisation. In practice this will mean that the cardholder will be offered an option on the website or be offered the choice by the call centre agent over the phone. The rates used will be provided by your currency conversion processor and be based upon the BIN (Bank Identification Number). Additional revenue stream No hold accounts just one base currency account Greatly reduces the administration involved in selling in multiple currencies Cardholders know in advance the exact amount that will appear on their statement No additional website development required for our hosted payments page Payer Authentication Solutions realpas Payer Authentication is at the very heart of ecommece and ultimately leads to zero charge backs and guaranteed payments. Realex Payments are at the forefront of payer authentication solutions. We offer a merchant solution in the form of a hosted merchant plug-in realmpi and a Bank (Issuer) solution in the form of a hosted Access Control Server realacs. Typically a cardholder will need to authenticate to the issuing bank at the point of sale. The actual process used to complete this may vary depending on the card type used. Realex have developed a real time solution that enables internet merchants to avail of payer authentication solutions without adding complex software and maintaining detailed security data. We have our product available as a service realmpi thus eliminating the need for you to do the work and to get your solution certified. Page 11 - Version 1.2 Printed on: 4 Jan 2008

12 3.2.5 Own Branded Payment Exchange - realcustom Trends in electronic payment processing are closely linked to the internet, mobile and banking systems environment. As a business many merchants are faced with the prospect of developing payment solutions for each channel and for each bank with whom they deal. Our core proposition is to create exchanges that will make the life of the business, taking payments by any means, as easy as possible. As a large business or a bank you may be interested in aspects of our services and feel that our payment exchange branded as yours may be the route to your customer s ease of payment processing that s what we call realcustom. As we provide the entire solution there are no projects, infrastructure headaches, upfront development costs or long lead times just the opportunity to provide your customers with your instant, multi channel, multi payment method payment exchange. 3.3 Requirements for card processing Realex Payments do not provide sales applications, call centre solutions, shopping cart, web development nor web hosting facilities, therefore to use the Realex service, you must have the following: 1. A signed contract with Realex Payments. Merchant should complete the registration form and it to Realex Payments 2. Sales application(s), whether it be a website, integrated or non-integrated solution within a call centre or Mail Order. You must have a sales application for your business a call centre, web site or mobile application that is built for commerce and now requires payment-processing capabilities. 3. Application integration You must have access to application or web developers to amend your application or internet site so that it links to Realex Payments 4. Merchant Account You must have a merchant account with one of our approved acquiring banks that enables you to accept credit/debit cards over the appropriate channel. We support a multi account/bank set up so it is possible to have your Mail Order Telephone Order (MOTO) transactions processed via one account and your ecommerce transactions processed via another account even with a different bank. Page 12 - Version 1.2 Printed on: 4 Jan 2008

13 Merchant Service Agreement (MSA). This is obtained from one of the following banks; Allied Irish Bank Alliance & Leicester (Elavon) (outside ROI ) Bank of Ireland (Elavon) (outside ROI ) Barclays Bank First Trust Halifax Bank of Scotland (First Data) National Irish Bank NatWest (Streamline) Royal Bank of Scotland (Streamline) Ulster Bank(Streamline) American Express Ireland (Elavon) (outside ROI ) American Express UK Diners Page 13 - Version 1.2 Printed on: 4 Jan 2008

14 4 Direct Debit Services 4.1 Electronic Funds Transfer Direct Debits - realeft Processing variable payments by the EFT system involves implementing bank specific software and having to process files and unpaid records in a labour intensive fashion. Using our realeft service, you may send direct debit and credit requests to us. We complete all the file creation and were applicable, the submission of the files. Simply log in to realcontrol and view the information. Direct debit details may be entered and maintained via the realcontrol system or directly from your in-house application using the integrated realeft service. Our realeft service is designed to save you hours of labour intensive time, reconciling systems, producing files and integrating software. This is achieved by delivering a feature-rich suite of services that may be integrated directly into your existing in-house applications. It combines multiple payment options across multiple channels in a highly integrated fashion. Realex Payments provide merchants with a service which allows each user to: Ability to store payer information and create transactions File for submission to your bank for processing is created by Realex Payments. Full reporting for transaction management and account history Account validation and sort code validation Direct debit details may be entered and maintained via the realcontrol application or directly from your in-house application using the integrated realeft service. We manage the validation of the data and complete the file creation Saves time and reduces manual input Reporting and transaction history available at any time through our transaction management tool. Page 14 - Version 1.2 Printed on: 4 Jan 2008

15 4.2 Modulus Checking The Realex Payments Virtual Terminal provides a comprehensive validation tool allowing merchants to greatly reduce administration costs associated with incorrect sort code/account information. Enter the details as they are given to you either over the phone (using Originator Plus) or through traditional paper methods. Details will be validated in seconds Realex Payments provide merchants with a service which allows each user to: Verify that the sort code provided by customers is correct for that branch. Verify that the account number is valid in all cases. In the case of some associated banks we can verify that the account number is a valid number for that sort code. Upon sort code entry all details of that branch will be displayed including name, address and phone number. The virtual terminal is a browser-based tool so no installation is required on your side, simply internet connectivity. Logon information issued by Realex Payments. Page 15 - Version 1.2 Printed on: 4 Jan 2008

16 4.3 Requirements for Direct Debit processing Realex Payments do not provide sales applications, call centre solutions, shopping cart, web development nor web hosting facilities, therefore to use the Realex service, you must have the following in addition to contract with Realex Payments: 1. A signed contract with Realex Payments. Merchant should complete the registration form and it to Realex Payments 2. The Originator Identification Number (OIN) is a 6-digit reference number issued by IRECC through the Sponsoring Bank to each Direct Debit Originator. 5 Reporting and Reconciliation 5.1 Transaction reconciliation and reporting - realcontrol Centralised reporting of all your payments processed across multiple banks, currencies, channels and payment methods is what gives you real control. Our browser-based solution is called the same, realcontrol. realcontrol provides you with full visibility of all your payments, across multiple accounts, banks, methods and channels. The transactions are displayed in real time so that you can view your payments live, as the transactions occur. As each transaction request can be enriched with additional data such as order id, customer number, IP address, address etc. it is easy and fast to find the transactions you need to see using realcontrol. All pending, failed, delayed and unpaids are available to view as standard enquiries. Batches and files submitted are available for download. It is a powerful cross-referenced database of all your transactions that you can search using your own criteria and then download the results to your PC. Using realcontrol, you can maintain payer mandate details, for direct debits, negative data on previous transactions that were charged back, configure the system to score certain types of transactions lower for fraud scoring, you can view a full history of every event in the life of a transaction, record comments on your batches as they are reconciled, etc. Page 16 - Version 1.2 Printed on: 4 Jan 2008

17 6 Ten reasons why you should select Realex Functional Solution Business Expertise Flexibility Adaptability Independence Certification References The Realex Payments solution is a high functional fit to your requirements we have many accolades from our clients that will testify to the fact that our authorisation, scoring and management reporting applications are functionally superior. The Realex Payments team are experts in the real time card and eft processing business. Along with the business expertise we have highly talented security and application technologists. The data model developed and used by Realex Payments is highly flexible and gives you easy and relevant access to your information for reporting and reconciliation. Every merchant is different and each will have specific requirements this may mean routing certain transactions to another acquirer or integrating to another third party for additional services. We work with our clients to provide long-term payment services not product. As our solution is bank independent you can change to any acquirer at any time you can also link to more than one acquirer at a time and via our reporting solution see the global position. Our solution is fully certified and approved by over twenty financial institutions. We have scores of tier-one references AA, AXA, Aer Arann, Aer Lingus, DHL, Vodafone, BT Ireland and the Local and Central Government of Ireland see our site. All these clients have evaluated and selected us as their payment-processing partner. Other features We offer a range of dynamic currency conversion options that we support from real time rate lookup to bulk files. Our service is compatible with the new scheme standards in the area of payer authentication and we are fully accredited with the Verified by Visa certification. Secure, scalable and resilient Future Strategy Support The technology used by Realex Payments is ours and the infrastructure is highly resilient with multiple links to acquirers. Based on Perl, Unix, Windows 2000 and SQL 2000, it is managed and monitored 24x7. Our strategy is to work with clients that need a real time payment processing exchange solution that is at the forefront of secure, robust, scalable and bank/scheme certified technology. Dedicated Support Team available between office hours to hand hold you through integration and beyond. Page 17 - Version 1.2 Printed on: 4 Jan 2008

18 7 Further Information Many thanks for your interest in our service. Should you require any further details then please contact us by any of the methods noted below: Realex Payments Castlecourt, Monkstown Farm, Monkstown, Co Dublin Phone (IRL): +353 (0) Phone (UK) +44 (0) Fax: (0) Web: sales@realexpayments.com Page 18 - Version 1.2 Printed on: 4 Jan 2008