Telecom Network Inventory Transformation Mere network information is not enough

Transcription

1 Telecom Network Inventory Transformation Mere network information is not enough

2 Inventory modernization as a part of the modernization In any organization, there are several groups that rely on information related to the network to complete their tasks. The telecom network data can be useful to every segment of the service provider s enterprise. However, it is often not easy to derive this inventory information and requires highly technical knowledge of the different inventory systems. Decision making based on Network inventory Network information shared with decision makers needs to be specific and relevant information about a given choice. The information can vary from infrastructure, equipment room space, and current-and-future network, to even the markets, demographics, revenue potential, weather, and many more. It is important that they clearly understand the relationships between various sets of information to analyze situations most effectively. Solution overview Tieto s Telecom Network Inventory Transformation (NI) is an integrated information system enabled by accurate and real-time network inventory information at its core. With Telecom Network Inventory Transformation, providers can transform the different network elements (Core, Access & CPE) into a single inventory system including network as well as IT. It supports physical, logical and service inventory as well as outside plant inventory. This helps ensure data integrity and synchronization and consolidation of crucial inventory network and network resource Re-engineer business processes by interfacing network inventory Cleansing of data before migration to ensure data integrity and maintain checks to keep it clean Automation of critical business processes for reduced provisioning and repair cycle-times Inventory solutions that bridge the whole lifecycle from enquiry to billing. 2

3 Key benefits NI enables Telcos with a real-time, unified view of customer, service, and resource inventory, further enabling them to develop and introduce new services more quickly and more cost effectively. Through integration with other applications and 3rd party systems, NI plays a vital role in service fulfillment in real time Forecasting, planning and designing improvements identified with aid of proper view of existing Inventory also helps in improving the Capacity management process thus cutting significant delay and costs. Ease of tracking the ROI from a Network plan & build project, as these projects are managed effectively in NI. Key features Consulting (Due Diligence, Process Re-engineering, Operating Model, functional evaluation of COTS etc.) Due diligence for base lining as-is, identifying specific pain points and creating a to-be blueprint, implementation roadmap and business case Definition of To-be business processes, COTS evaluation, operating model definition/rejig and performance measurement framework Technology Introduction/ Enhancements Technology solution for network inventory rollout and data integration Outsourcing/Operations Strategic global sourcing to improve TCO Business Process outsourcing of network inventory cleanse Delivery Model Ready Consulting phase 1 Analysis of current inventory and as-is state mapping Steady Consulting phase 2 Drafting a target state with Interim Change management process and roadmap for Inventory Transformation Go Consulting phase 3 Implementation and Delivery of NI Transformation with Integration of Service Fulfillment, Assurance and Billing platforms 3

4 Success Story Customer: One of the largest Finnish ICT provider Challenge: Transforming the Service Delivery and Service Assurance processes to reduce wastage of resources, integrate platforms and build efficient services around legacy environment without heavily investing in changing of OSS and Network Inventory Platforms. Delivery and Assurance were not in sync and created lot of silos for the process. Several tools and substantial manpower required for discovery of issues and RCA. The delays and issues in turn had an adverse effect on the key KPIs and Customer Experience Management scores. How Tieto helped: Provided Service Delivery and Assurance Transformation along with Network Inventory Data Consolidation. Used the Brownfield Transformation with three-pronged approach; Improve and collaborate Network Inventory data, integrate applications and tools along with legacy tools, and remove duplication and optimize model to provide intelligent analytics. Provided data consolidation with GUI and schema-less graph DB. What Customer Achieved: Significant reduction of operational costs with a consolidated Network inventory that would be used by SD and SA processes. It enabled the customer to gain high degree of visibility and seamless transformation of fragmented NI databases into consolidated Network Inventory management tool. About Customer: Large Finnish ICT Provider\ 4

5 How to get started Agree on Tieto and Telco Single Point of Contact (SPOC), going forward into execution Agree and ring fence the objectives and scope of Network Inventory improvements and due diligence required to understand as-is state of operations Prioritization of bigger tickets items for improvement Support for preparation of the stakeholder meeting, floor walks, discovery etc Needs & Impact Assessment Business Case Vendor Selection Define Blueprint & Implementation Roadmap Implementation & Benefit Realization Strategy definition including evaluation of current pain points, needs, goals & drivers Assess & baseline organization s as-is NI maturity Evaluate high level organization impact on people, process and systems Review solutions available in the market & vendor matrix to learn about the key vendors in the NI space & functionalities offered Define evaluation criteria Make a business case for change Request proposals from potential vendors to gather information on products / services After receiving RFPs from potential vendors, schedule product / service demos/proof of Concept (PoC) with 3-4 vendors to get detailed view of their solutions Develop NI Solution blueprint & implementation roadmap along with robust change/ communication plan to roll-out the initiative across the organization Define detailed business requirements Set up program governance and Transformation management office (TMO) Follow phased implementation and integration roadmap Shortlist vendor / product and negotiate the contract Want to know more? Ulvang Claes Director, ICS TME Telephone: +46 (70) claes.ulvang@tieto.com 5

6 Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems.