and the Digital Domain The value of the company is depending on the context of data

Transcription

1 and the Digital Domain The value of the company is depending on the context of data

2 Vision The internet is a digital ecosystem. A festival or dj and it s or his fans are all digitally connected and influence each other continuously. All stakeholders are interconnected via internal and external networks and systems. By creating awareness within the organization and understanding the context of information in networks and systems an optimum relationship with fans can be realized.

3 Facts < 50% not ready for digital marketing < 19% change of the organization is the key to success < 5% real digital vision

4 Main drivers Brand Content Sales Service Service Brand Sales Content

5 Start The businessmodel changed drastically From Egosystem to Ecosystem Context of the bigger picture

6 Transition Content Service Network

7 Digital Ecosystem MACRO MESO MICRO Interfaces Infrastructure Marketing Communication Commerce Festival Back office Creation Production The whole internet ecosystem Your digital ecosysteem Organisation Festival Social Website/App e-services Fan Point of Sale Demographic s Call Center Membership OWNED EARNED PAID Acquisition Activation Retention Revenue Referral Front end Back end Social Website/ App e- Services Fan Location Third party data Members hip Call Center

8 Digital Ecosystem Paid Fan Owned Earned Social Data driven controlled campaign in our digital ecosystem OWNED EARNED PAID Acquisition Activation Retention Revenue Referral

9 Businessmodel is digital first Partners Activities Value Relations Suppliers Media Social Media Finance Production Clearing Storage Community Data Resources Content = Relation = Information Individual Bloggers Media DSP Distribution Software Distribution Know How Own Domain Social Media Music Services Offline channels Intellectual Property = Data Costs Revenue Production Distribution Handling Marketing Software Data Sales Company Value Interest Handling Data Segment Dance

10 Digital Maturity Ad Hoc No Management No Budget No Structure No Resources Experiments Engaged Executive Awareness Some Management Engagement Pilots Part Time Resources Structured Dedicated Budget Roadmap Management Responsibility Formal Projects High Level Formal Roles Managed Active Execution Daily Management Program Professional Staff Roles & Responsibilities Requirements Driven Optimized Strategic Focus Significant Budget Multichannel Initiatives Business Unit Center of Excellence Business Intelligence

11 Goals Brand Equity Brand Reputation Performance Marketing Efficiency Business Acceleration Business Activation

12 Business Acceleration Framework # Goal Purpose Main KPI - primarily Measured by Sub KPI's - supporting Measured by Fan profiles + Term of completeness 1a #Profiles / connections 1 Brand Equity Chart potential Business Value of Fan Base Business Value - allocated 1b #Characteristics Business Value - non-allocated 1c #Customer Income options (now only ticketing) Reach (wideness and depth) 2a Reach - acquisition 2b Reach - activation 2c Reach - retention 2 Brand Reputation Connect with and reach to (target) audience 2d Reach - revenue 2e Reach - referral Quality of Reach 2f Engagement (IPM) Benchmarking 2g Ranking / Benchmarking 3 Marketing Efficiency Return On (Marketing) Investment / Engagement Cost of Sales and ROI on AARRR 3a #A, A, R, R, R / Cost Total Revenue (per revenue stream) 4a ARPU 4 Business Accelaration Increase revenue from exisiting business models ARPU (Average Revenue Per User) 4b #Customers 4c #Retention 4d Customer Lifetime Value Total Revenue (per revenue stream) 5a ARPU 5 Business Activation Increase revenue from additional business models ARPU (Average Revenue Per User) 5b #Customers 5c #Retention 5d Customer Lifetime Value

13 Business Acceleration Framework # Goal Purpose Primarily measured by Q1 Q2 Q3 forecast Q4 forecast YTD forecast Metric Fan profiles + Term of completeness n/a n/a n/a n/a n/a #Profiles / connections 1 Brand Equity Chart potential Business Value of Fan Base 196% Business Value - allocated 155% 195% 213% 230% 198% #Characteristics Business Value - nonallocated 171% 183% 210% 205% 192% #Customer Income options (now only ticketing) Reach (wideness and depth) 145% 226% 73% 176% 155% Reach - acquisition 186% 231% 140% 164% 180% Reach - activation 89% 126% 76% 127% 104% Reach - retention 2 Brand Reputation Connect with and reach to (target) audience 320% 819% 810% 720% 372% 680% Reach - revenue 779% 372% 548% 227% 481% Reach - referral Quality of Reach n/a n/a n/a n/a n/a Engagement (IPM) Benchmarking n/a n/a n/a n/a n/a Ranking / Benchmarking 3 Marketing Efficiency Return On (Marketing) Cost of Sales and ROI on Investment / Engagement AARRR n/a n/a n/a n/a n/a #A, A, R, R, R / Cost Total Revenue (per revenue stream) n/a n/a n/a n/a n/a ARPU 4 Business Accelaration ARPU (Average Revenue Per Increase revenue from User) exisiting business models n/a n/a n/a n/a n/a #Customers n/a n/a n/a n/a n/a #Retention n/a n/a n/a n/a n/a Customer Lifetime Value Total Revenue (per revenue stream) n/a n/a n/a n/a n/a ARPU 5 Business Activation Increase revenue from additional business models ARPU (Average Revenue Per User) n/a n/a n/a n/a n/a #Customers n/a n/a n/a n/a n/a #Retention n/a n/a n/a n/a n/a Customer Lifetime Value

14 Approach STRATEGY Networks, Functionality & Performance Business- & Value-models KPI s & Benchmarking Policy: Organization & ICT Budget REPORTS & CENTRALIZATION Configuration Data-connection, Acquisition & Store Reports: Insights & Steering OPTIMALISATION ICT-Systems / Partners Replace & Migration Extending & Data-acquisition Organisation & Execution AUGUST SEPTEMBER OCTOBER Q Q Q RELEASES, STORY TELLING AND CAMPAIGNS CHECK ROUTE STRATEGY & ADVICE FASE WEEKLY SESSIONS & MONTHLY SESSIONS 2 OPR: ONLINE PERFORMANCE REPORT 2 BRP: BRAND REPUTATION PERFORMANCE OSR: ONLINE SALES REPORT 2 MEP: MARKETING EFFICIENCY PERFORMANCE 2 EXTEND AND REFINE BY STEERING COMMITTEE BEP : BRAND EQUITY PERFORMANCE 2 3 DATA CLEANSING ASSESSMENT DATA MAPPING & MIGRATION 1 INTEGRATION, SITES, SHOP & CMS/DAM/CRM 2 SSO & MIGRATION + REALIZATION NEW INTERFACES + NEW SPRINTS Structured Fase Managed Fase Optimized Fase

15 Analyses and data first Volume Sales based on databases Event, Social Media and Commerce platforms Sales acceleration by using other ways of advertising such as Google Adwords, Facebook Advertising, Earned Media and Traditional Media Time

16 Organization

17 Keys to success Optimization business model based on: Acquisition Activation Retention Referral Revenue Key drivers to success: Fan insights Competitor insights Partner insights Organisational insights Research with the context of data: Adaptation of the business model Accelerate and improve existing revenue streams (insights, proof, targeting) New revenue streams (possibilities) Support with deal making

18 So why blockchain

19 Resume Why? Content Connection Currency Strategy Stuurgroep Front End Organisatie Back End Verantwoordelijk How? What? Steering group Roadmap Front End Insights Rhythm Organisatie Interaction Back End Result Information Organize Responsible Action

20 In practice what do we need Story Goals Team Infrastructure Budget

21 Thank you

22 Note Disclaimer Copyright The content of this presentation has been carefully reviewed. DDMCA will not be liable in respect of any business losses, including without limitation loss of or damage to profits, income, revenue, business, contracts, commercial opportunities or goodwill. This presentation is issued under Dutch copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of DDMCA the owner of the issued content. You may not alter or remove any trademark, copyright or other notice from copies of the content without prior written permission. DDMCA is currently working to refine the models based on data from several social analytics from different social media channels. Questions how to evaluate a n organization? Need a full report or benchmark for an organization? Information can be required via the details below. Contact DDMCA Attn. Denis Doeland Keizersgracht 330-b 1016 EZ Amsterdam The Netherlands Mobile: denis@ddmca.com Web: ddmca.com Supported by