Customer Business Solutions Contact List November Internal Use Only 1

Transcription

1 Customer Business Solutions Contact List November 2017 Internal Use Only 1

2 CBS Leadership Team Contact Information April Bessonny CCBSS Director External Relations & Client Services M: Brandi Shortt President, CBS M: Benita Norton Executive Assistant M: Judy Knighten Director, Customer Governance & Pricing M: Jessica Camp Caitlyn Carr Director, CBS Vice President, Strategy & PMO System Data & Analytics M: M: Ren Spreier Director, RTM & Exchange M: Rodolfo Quiroz Vice President, Technology Shawn Hicks Sr. Manager, CIS M: Bjorn Reichenbaugh Director, Strategy & Special Projects M: Internal Use Only 2

3 Customer Governance & Pricing Solutions Team Contacts June 2017 Judy Knighten s Team Internal Use Only 3

4 Contact List Customer Governance & Pricing Solutions System Contact Cell Phone Customer Pricing & Accrual (CPA) Eric Bahnsen Customer Program Approval & Communication Tool (CPACT) Vanessa Henderson (404) Customer Relationship Mgt Tools Terese Belongia Governance Site & Calendar Terese Belongia Governance Invoice Services (GIS) Tom Price Price Monitoring (PM) Tom Price Sam s Demand Forecasting Tom Price tom.price@cokecbs.com WalMart DSD PO Terese Belongia teresembelongia@cokecbs.com Overall CGPS Service Judy Knighten juknighten@cokecbs.com Internal Use Only 4

5 Strategy & PMO Contacts July 2017 What do you do if you have a request for a shared service that doesn t fit in our current service lines? Please contact Jessica Camp at jescamp@coca-cola.com or Internal Use Only 5

6 Data Team Contacts July 2017 Caitlyn Carr s Team Internal Use Only 6

7 Who to contact for information/challenges? Shawn Blanks is your contact Master Data issues Adding Data to the Coke Master Database Matrix Data Volume Data If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Caitlyn cacarr@coca-cola.com Internal Use Only 7

8 Route to Market Team July 2017 Ren Spreier s Team Internal Use Only 8

9 Who to contact for RTM/CIS implementation? Joy Fleetwood is your contact: RTM implementations E-Commerce /B2B/Dunkin/Distributors/National Retailers/ SOF RTM Product Price List (PPL) CIS implementations Active Project/Potential Customers/ SOF If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren LSpreier@coca-cola.com Internal Use Only 9

10 Who to contact for RTM Trade Letters and RTM Finance related questions? Smitty Turner is your contact: New National Customer EA models for Trade Board Subway related financial questions RE/P&L questions Ronnetta Barrett-Young is your contact: Trade Letter submissions all bottlers General RTM reports primary/secondary If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren LSpreier@coca-cola.com Internal Use Only 10

11 Who to contact for RTM Product Order Management information/challenges? Contacts by priority: 1. BTD Orders responsible for all Bottler RTM orders 2. ARTM Orders responsible for select Regional Bottler Customer orders Great Lakes/Coca-Cola Florida/Heartland/Southwest ARCA/CCR 3. Alex Diaz responsible for all Supply Chain/Order info If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren LSpreier@coca-cola.com Internal Use Only 11

12 RTM - ALL SUPPLYING BOTTLERS CONTACT INFORMATION Last updated by CBS ARTM POM Team When a Distributor experiences a typical Supply Chain issue such as a product cut or a late delivery, it is important that they follow the existing communication protocol. However, in cases where Supply or Transportation issues are ongoing and systemic, or responses are not being sent timely, a Distributor may feel that an escalation is necessary. Please read the descriptions of the issues outlined below, and follow the appropriate escalation process. Please provide the following information: 1. Which Distributor is experiencing the issue? Name, Outlet #, etc. 2. What is the issue? Outline; On Time, Case Fill, Plant, Product? 3. What is the time frame? Since June, YTD, etc.? 4. Any additional comments/context? Has the distributor called? National Chain(s) Effected? Typical Order fulfilment Issue: (Not ongoing, not systemic): Where is my truck/delivery Status/Dock Appointments, etc Internal Use Only 12

13 FL, Territory Supplying Bottlers Customer Service Customer Service Number Coca Cola Beverage Florida Escalation Point Name & IL, WI, MN, MI Reyes Great Lakes KS, MO, IL CA, NV (Las Vegas) TX Heartland Coca Cola Reyes West OU Coca Cola South West Beverage (ARCA) Option #2 Alexandra Diaz-ARTM : alexdiaz@coca-cola.com NY, PA, CT, NJ Liberty Coca Cola PA, OH (Cleveland & Solon) Abarta Coca Cola cokenow@abartacocacola.com lcurry@abarta.com IA, IL(Rock Island), MN (Fairmount) Atlantic Coca Cola orders@atlanticbottling.com 'Scott Ites' sites@atlanticbottling.com NE Chesterman Coca Cola cokeorders@chesterman.com cwilliams@chesterman.com MS, KY (Bowling Green) Clark Coca Cola Byoung@ccclark.com ext Byoung@ccclark.com 159 AR, TN, OH, NC, SC, PA (Chambersburg), KY,MD,IN,VA,GA(Tifton) Consolidated Coca Cola Special.handling@ccbcc.com Craig Anderson Craigt.anderson@ccbcc.com Sims, Roni Roni.Sims@ccbcc.com For ecommerce OK Great Plains Coca Cola GP-ARTM@gpcocacola.com WesNewberry@gpcocacola.com MT, ND High Country Coca Cola customercare@cokehc.com Ext Tyanna Knapp Tyanna.Knapp@cokehc.com 1502 MO (Springfield) Ozark Cola Cola aanderson@cocacolaozarks.com ext 726 A. Anderson aanderson@cocacolaozarks.com AZ, CO, UT, NV, ID, NM, OR, WA Swire Coca Cola ARTM_Orders@swirecc.com Marcie Jones mjones@swirecc.com GA, AL, LA, TN (Chattanooga, Nashville and United Coca Cola sales@ccbcu.com Chandler Crane chandlercrane@ccbcu.com Internal Use Only 13

14 Who to contact for Club-Product Order Management inquiries? Kemeshia Moore is your contact: For Business Support of Club Orders contact the following: Coca-Cola Beverages Florida/United/Clark/CCNNE - Archer Vick at Cvick@coca-cola.com Southwest Beverages/Great Plains/Ozarks/Odom Dante Torelli at Dantetorelli@coca-cola.com Heartland/Great Lakes/Atlantic/Chesterman Michael Forest at Mforest@coca-cola.com Swire/Abarta/Reyes/Liberty Yusleivy Rodriguez at Ycuevarodriguez@coca-cola.com If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren LSpreier@coca-cola.com Internal Use Only 14

15 Who to contact for EDI-Product Order Management/Implementations? Mary Hutton is your contact: Material Determination table issues for authorized products Great Lakes/Florida/Heartland/ARCA-SW/Abarta/Reyes West/Liberty For Business Support of Electronic PO s or ASN s contact the following: Great Lakes and Reyes West Bottler- Vanessa Warrick at Vwarrick@coca-cola.com Southwest Beverages and Liberty bottlers Jeannie Obront at Jeannie.Obront@cokecbs.com Abarta, Coca-Cola Beverages Florida and Heartland Coca-Cola Bottlers JoAnn Garner at joagarner@cocacola.com If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren LSpreier@coca-cola.com Internal Use Only 15

16 Who to contact for CCNA Exchange? Exchange Mailbox responsible for all RPB and NonRPB invoices Heather Sparks or Taimoon Jones is your contact: If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren LSpreier@coca-cola.com Internal Use Only 16

17 Who to contact for RTM bottler payments? Natasha Chappell is your contact: Delivery Bottler Shelley Schultz : LARTM payments School Bids If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Taimoon thanna-jones@coca-cola.com or Ren LSpreier@coca-cola.com Internal Use Only 17

18 Technology Contacts July 2017 Rodolfo Quiroz s Team Internal Use Only 18

19 Global Strategy and Standards: Open IT Operations: Enrique Suarez, Director IT Ops SWIPE Cashless Solutions: Ed Budd, Director Strategic Relationships Dan Ashcraft, Senior Operations Manager General Contact: Technology / IT Contacts EDI ebusiness Services: National Customers: Winfield Meyer wimeyer@ccbss.com Regional Customers: Winfield Meyer wimeyer@ccbss.com Finance and Supply Chain: Doug Jordan, EDI Manager Doug.Jordan@cokecbs.com System of the Future: Winfield Meyer, SoF Lead wimeyer@ccbss.com Escalations: Rodolfo Quiroz, Vice President Information Technology rquiroz@ccbss.com Internal Use Only 19

20 Who to contact for Service Desk operations? Support: CBS-COKE ( ) - Purposes: -To report a problem with existing day to day applications and services. -System is down -Unable to log on -Error running a report, etc. -To log a service request: -Hardware replacement -Employee onboardment Escalations: 1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and Internal Use Only 20

21 Who to contact for Security Inquiries? General Q&A: CBS Security Support: CBS-COKE ( ) option zero on the menu - Purposes: -To report a problem: - Access granted but unable to log on - Access granted but unable to execute a specific action on the system -To log a service request: - Special request for data - General one off requests * Request for new or modified access need to follow standard process unique to the application in question and cannot be requested by logging problems or service requests. Escalations: 1. Brent M. Vinterella, Service Desk Lead Brent.Vinterella@cokecbs.com and Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and Internal Use Only 21

22 Who to contact for Enabling Tech Application Support? Support: CBS-COKE ( ) - Purpose: -To report a problem with a supported application and platform: - CCBSS QuickBase applications - CCBSS Salesforce.com applications - Other CCBSS applications. -To log a service request: - Special request for data - General one off requests Escalations: 1. Enrique Suarez, Director IT Ops: esuarez@cokecbs.com and Internal Use Only 22

23 Who to contact for EDI/eBusiness? EDI leaders: Winfield Meyer responsible for National & Regional Customers Sales Doug Jordan responsible for all Finance and Supply Chain Transactional Responsibility: Inbound: (850 - Orders): Win (820 - Payments): Doug Outbound (810 Invoices): Doug (894 Returns): Win (856 ASNs): Doug The best starting point is the CBS Support Desk for all issues (Connection, missing transactions, etc.): CBS-COKE ( ) CBS@COKECBS.COM For escalations, contact the three EDI leaders above and ultimately Enrique Suarez, Director IT esuarez@cokecbs.com Internal Use Only 23

24 EDI Support Support CBS E-Business Service Desk Service Desk services: Supports customer s/calls Incident reporting and management 24 Classified - Confidential Internal Use Only 24

25 Consolidated Invoicing Team (CIS) Contacts July 2017 Shawn Hick s Team Internal Use Only 25

26 Who to contact for CIS information/challenges? CIS Leaders leaders: 1. Sharon Yaeger responsible for National Customers/ Distributors/ A/R Transactional Responsibility: Consolidated Invoicing Services: Consolidating invoices from bottlers to Customer for specific CIS customers Accounts receivable dollars from customer Accounts payable back to bottlers from customers If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Shawn shhicks@coca-cola.com Internal Use Only 26

27 Finance Team Contacts July 2017 Michael Poarch s Team Internal Use Only 27

28 FINANCE-Who to contact for information/challenges? Rhonda Williams CCBSS/Procurement Principal Financial Analyst CCBSS - PNA Accounting/Budget/Forecast, Payroll Accounting, Vendor Setup/Maintenance Gabriela Faircloth gfaircloth@coca-cola.com Procurement-CBS RTM Financial Services Manager - Concur T&E System, Can and HFCS Rebates, RTM Settlements, itrade Volume Forecasts Lisa Tyler-Maxie LisaTyler-Maxie@ccbss.com CCBSS/Procurement/CBS Financial Analyst II - Accounts Payable/Receivable, General Ledger Becky Beasley bbeasley@coca-cola.com CBS Financial Services Manager CBS - Accounting, Budget/Forecast, Capital, CCNA-CCR-Bottler Billings, Vendor Contact Cortney Herington cherington@ccbss.com CCBSS/Procurement Sr. Finance Manager CCBSS Procurement finance, Contracts, CONA, General Ledger If you have issues that need further resolution/direction or that need escalation, please reach out to Michael Poarch mpoarch@coca-cola.com Internal Use Only 28

29 CCBSS Bottler Liaison Procurement Contacts July 2017 April Bessonny s Team Internal Use Only 29

30 CCBSS Bottler Liaison Procurement Contacts July 2017 April Bessonny s Team Internal Use Only 30

31 CCBSS Client Relations Team Contact List April Bessonny CCBSS Director External Relations & Client Services M: Gwen St. Cyr Sr. Client Relations Manager CCR Canada and Liberty Coca-Cola Phone: Margaret Wilkerson Sr. Client Relations Manager Consolidated, Tullahoma, Gulf States, South Atlantic Canners Phone: Glenda Adams Sr. Client Relations Manager CCSWB, Heartland, Ozarks Phone: Jim Velky Sr. Client Relations Manager Reyes Coca-Cola, Great Lakes Coca- Cola, Swire, Odom Phone: Jason VanDyke Sr. Client Relations Manager United, Coca-Cola Beverages Florida Phone: Alison Johnson Sr. Client Relations Manager CCNA, All Participants Phone: Christina Yuhas-New Client Relations Manager CCNNE, High Country, Viking, ½ Mainstream Phone: Dawn Chatham Client Relations Manager, ABARTA, Atlantic, Chesterman, ½ Mainstream Phone: Internal Use Only 31