Equipment Maintenance Program. Consolidate your equipment maintenance into one simple contract. Maintenance Value Plan

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1 Equipment Maintenance Program Consolidate your equipment maintenance into one simple contract. Maintenance Value Plan

2 A smart alternative to OEM service contracts MVP, a division of Global Risk Services, Ltd., is a nationwide leader in equipment maintenance programs. MVP and CNA, the world s 7th largest business insurance carrier, have partnered to deliver a cost-effective alternative to Original Equipment Manufacturers (OEM) service contracts. The equipment maintenance program consolidates your current vendor maintenance contracts under one comprehensive program, helping to eliminate the high costs and inefficiencies of multiple vendor service contracts while maintaining your control over who services the equipment used in your healthcare facility. A more efficient and cost-effective maintenance program Hospitals and healthcare facilities rely upon high-tech medical equipment, such as laboratory, diagnostic imaging, radiation oncology and surgical equipment for the day-to-day operations of the facility. You cannot afford to lose revenue due to poor or improperly scheduled maintenance. Similarly, you should not have to pay for services you do not need. By consolidating multiple equipment service contracts into one MVP equipment maintenance agreement, you can schedule the preventive and corrective maintenance your equipment needs and also experience significant savings through lower monthly costs, improved cash flow and overall operational efficiencies. Substantial advantages compared to a traditional OEM service contract Cash flow is improved with approximately 15%-40% savings over an OEM service contract. Your facility pays a pre-determined coverage cost and a separate self-insured retention is established. If the retention is exceeded, CNA will reimburse the facility for covered repair and service costs. MVP has a network of qualified vendors that provide service/parts at significantly reduced rates compared to those charged by the OEM. There are no restrictions on your choice of service providers, including the OEM, third-party or in-house service personnel. Pre-approval is not required for repairs less than $10,000. The program provides coverage for both preventive and corrective maintenance. The program will cap your maintenance budget with a guaranteed savings amount. You decide who repairs your equipment and when your equipment is serviced. Information is available at including online claim reports, equipment listings and preventive maintenance reports.

3 MVP covers a broad range of equipment Radiology Catheterization & Vascular Imaging Labs Cine Film Viewers, Processors and Projectors CT Scanners Cystographic Units General Radiographic & Fluoroscopic Units Laser Film Viewers Mammography Units Mobile Radiology Systems MRI Scanners Multimodality Imaging Systems Physiological Monitoring Systems Radiographic Information Systems Radiation Therapy Cyber Knives Gamma Surgery Systems Linear Accelerators Radiation Treatment Simulators Treatment Planning Computers Ultrasound Multi Format Cameras Transducers/Probes Ultrasound Units VCRs Patient Monitoring Arrhythmia Computers Cardiac Output Computers Intra-aortic Balloon Pumps Patient Data Management Pulmonary Function Analyzers Sleep Labs Stress Test Systems Ventilators Surgery Systems Anesthesia Units Endoscopic Imaging Electrosurgical Units Lasers Microscopes Microsurgery Systems Physiological Monitoring Systems Robotic Surgical Systems Special Procedure Imaging Systems Laboratory Analytic Scales & Balances Auto-samplers Centrifuges Chromatographic Analyzers Clinical Analyzers Clinical Mixers Densitometers Electron Microscopes Flame Photometers Hydraulic & Mechanical Presses Incubators Gamma Counters Lasers Mass Spectrometers Optical Microscopes Oscilloscopes Physiological Monitors Radiation Systems Sleep Labs Spectrophotometers Nuclear Medicine Crystals Dose Calibrators Gamma Cameras Multi Format Cameras PET/CT Scanners Uptake Probes Central Supply IV Pumps Sterilizers Computer Equipment Bridges CD/DVD Jukeboxes Controller Cards Hubs/Switches LAN Routers Mainframes Media Storage Systems Multiplexors Networking Systems Personal Computers and Peripherals Servers Wide Area Network Routers Workstations Facilities Equipment Automatic Doors Boilers Box Baler Chillers Compressors Electronic Signage Environmental Control Systems Generators Emergency/Backup HVAC Systems Lighting Systems Pneumatic Tube Systems Pumps Scanners Uninterruptible Power Supplies Water Treatment Systems Mail Equipment Bar-coding Equipment Binding Machines Collators/Decollators Conveyers Folders/Inserters Labeling Systems Mail Machines Openers Scales Sorters Stackers Kitchen Equipment Cash Registers Coffee Machines Dishwashing Equipment Fire Suppression Systems Food Preparation Equipment Freezers Fryers Grinders & Choppers Hoods & Exhaust Systems Microwaves Mixers Ovens Refrigerators Refrigerated Display Cases Slicers Steam Tables Warming Hoods Office Equipment Automated Filing Systems Binders Burster/Cutter CAD-CAM Systems Card Readers Cash Registers Check Signers Collating Machines Copiers Dictation Equipment Embossers Endorsers Facsimile Machines ID Card Systems Laminators Microfiche Microfilmers Plotters Printers Retail Scanners Rotary Filing Systems Shredders Time Clocks Typewriters Word Processors Security and Alarm Equipment Card Access Systems Closed Circuit TV Systems Electronic Gates and Doors Fire Alarms Library Security Systems Metal Detectors Police Alarms Vaults and Safes Video Surveillance Communication Equipment Audio/Visual Systems Overhead Intercom and Paging Systems Switches Telephone Systems Two-Way Radio Systems Video Conference Systems Voice Mail Systems This list is a representation of the types of equipment covered under the Maintenance Value Plan program and is not intended to be all-inclusive.

4 How it works The total program cost includes a deductible and premium amount for necessary repairs and ongoing maintenance. Once the deductible has been exceeded, your facility will receive reimbursement for repairs and scheduled maintenance work performed on covered equipment. We also provide coverage for catastrophic breakdowns, as well as emergency advice and assistance on service providers and parts suppliers. Your facility benefits from immediate savings, the option to select a vendor of your choice, and reimbursement for in-house maintenance and repairs.

5 Financial calculation Here is an example of how this program can save money for your facility: Under Existing Service Contracts: Total annual cost of all service contracts $ 1,000,000 With Equipment Maintenance Program Coverage: Premium $ 250,000 Deductible $ 600,000 Preventive Maintenance + (Included) Total Equipment Maintenance Program Cost $ 850,000 Total Annual Cost of all Service Contracts $ 1,000,000 Total Equipment Maintenance Program Cost - $ 850,000 Savings $ 150,000 Potential Additional Savings: Deductible $ 600,000 Actual Repair Costs - $ 500,000 Additional Savings $ 100,000 *Total Potential Savings $ 250,000 *Actual savings will vary by client and are not guaranteed.

6 Frequently Asked Questions Who performs equipment repairs under this program? While you can achieve more efficient use of your resources at a lower overall cost by utilizing our qualified and cost-effective service partners, you can select vendors with whom you have an existing relationship. By using our service partners, you will receive preferred pricing, priority response times and quality equipment repairs. To meet the full range of your maintenance needs, you can use your in-house technical staff, independent service organizations or original equipment manufacturers. What repairs have to be approved in advance? You will need to notify us whenever you expect a repair or replacement to exceed $10,000. In most cases, repair costs can be greatly reduced by researching parts sources, and in some cases, by selecting an alternate vendor. Our technical support staff is available 24/7 to assist you with this process, and typically, you will receive your search results within an hour. In case of emergency, you may proceed with needed repairs and notify us as soon as possible without penalty. Is preventive maintenance included in the program? Yes, we provide coverage for repairs and preventive maintenance on covered equipment. These are scheduled according to manufacturer recommendations, the specific use of the equipment and other engineering guidelines. How can the program assist me in controlling my maintenance repair costs? Our network of service partners will provide your business with quality maintenance repair, priority response time and preferred pricing. We maintain profiles of independent service providers to address your unique service needs. In addition, we track all repairs to monitor cost efficiency, analyze industry data and provide cost-saving recommendations. What do I need to provide to submit a claim? We require a vendor field service report, including a vendor invoice, or an in-house work order for a completed repair.

7 When must a claim be submitted, and when is it processed? The field service report or in-house work order must be submitted within 60 days of the repair or scheduled maintenance, and the invoice must be submitted within 90 days of the repair. The claim will be processed within one week of receipt. What happens if the claim amount exceeds the total program cost? We reimburse you for all covered losses over your program costs, according to the terms and conditions of the service agreement. What is not covered under the program? The program excludes coverage that is provided by other policy types, such as property and automobile. Software, equipment upgrades, modifications, obsolete items and consumables, such as paper, lamps, toner and drums, are not covered. What services does the plan provide for my company? We will work closely with your staff to understand your company s procedures. We provide training to your staff and help enhance your policies and procedures to meet the needs of the facility. Additionally, a wide array of consulting services, ranging from equipment replacement planning to comprehensive reviews of technical support services, is available. Each service plan is presented as a proposal after the scope and goals of the engagement are defined. I already have equipment breakdown coverage. Do I need MVP equipment maintenance coverage? Equipment breakdown policies typically provide coverage for a myriad of losses that may be excluded from a standard commercial property policy. The MVP equipment maintenance program provides reimbursement coverage for both preventative and corrective maintenance of the specialized medical equipment.

8 For more information on this coverage for your healthcare facility, please contact us at or call Global Risk Services, Ltd. at Maintenance Value Plan Maintenance Value Plan is a registered trademark of Global Risk Services, Ltd. One or more of the CNA companies provide the products and/or services described. The information is intended to present a general overview for illustrative purposes only. It is not intended to constitute a binding contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. Use of the term partnership or partner should not be construed to represent a legally binding partnership. CNA is a registered trademark of CNA Financial Corporation. Copyright 2011 CNA. All rights reserved. CNAMVP BRO