Utilizing Citrix EdgeSight to Improve Windows Application Delivery. Paul Murray, Senior Systems Engineer, MSG EMEA

Transcription

1 Utilizing Citrix EdgeSight to Improve Windows Application Delivery Paul Murray, Senior Systems Engineer, MSG EMEA

2 Agenda Citrix EdgeSight Product Overview Use Cases: University Health Care Key Take-aways 2

3 Agenda Agenda Citrix EdgeSight item number Product 1 Overview Use Cases: University Health Care Key Take-aways 3

4 The Business Problem Users identify 74% of application problems It takes 6 occurrences before they call Forrester Research: What are your top three issues in managing corporate IT Infrastructure? Top Three IT Infrastructure Issues Consistent end-to-end application & service performance guarantees Consistent end-to-end application and service performance guarantees Unplanned infrastructure changes resulting in incidents and downtime Source: Forrester Research Unallocated infrastructure effects from consolidation and new application projects 4

5 Traditional Approaches Add to the Complexity Traditional Monitoring approaches are very Silo based. A solution for each of the individual areas with none of the data correlated to get an understanding of the application delivery and how our users are experiencing it. Desktop Tool Network Tool Server Tool 5

6 Changing the Monitoring Paradigm There is a better way! Desktop Tool Network Tool Server Tool Citrix EdgeSight 6

7 Citrix Application Delivery Infrastructure Citrix NetScaler Citrix Presentation Server Users Citrix EdgeSight Citrix WANScaler Citrix Access Gateway Citrix Desktop Server Applications Continuous visibility to application performance from the user perspective for any user in any location across all application delivery methods 7

8 EdgeSight Product Family: Application Performance Visibility EdgeSight for Endpoints Comprehensive & continuous monitoring across all applications Granular diagnostic contextual data capture EdgeSight for Presentation Server Detailed per-application & per-session performance data End-to-end performance data ICA traffic and back-end connectivity EdgeSight for NetScaler Web application performance reporting Visibility into web application delivery components EdgeSight for Load Testing Load & app performance testing, pre-production Ongoing regression testing for software and system updates 8

9 EdgeSight Capabilities Addressing Performance Complaints Health and Availability Monitoring Proactively monitor user experience and infrastructure Intelligent, early-warnings to potential issues Visibility to granular, real-time data Identifying Problem Source Problem Diagnostics Comprehensive data-capture at process level Historical and real-time data presentation Full visibility to application, network and system contexts Optimizing the Infrastructure Trending and Analysis Comprehensive and continuous performance statistics Application and user-level utilization and resource consumption Group / Application / Time-based comparison reports 9

10 Unique Presentation Server Monitoring Detailed metrics that enable superior management of Presentation Server environments Client start-up metrics such as: Application enumeration ICA file download Session creation Server start-up metrics including: Authentication of credentials Login script execution time Profile load time Printer creation Drive mapping ICA channel round trip time Helps distinguish between network and client performance bottlenecks 10

11 Agenda Agenda Citrix EdgeSight item number Product 1 Overview Use Cases: University Health Care Key Take-aways 11

12 Where is the problem? To diagnose application delivery issues we need visibility into the areas of potential bottlenecks Historically, teams use different systems to monitor specific domains without knowledge transfer Is the problem on my Presentations Servers? Are the Network requests from our applications experiencing large amounts of delay or having socket connection issues? Are my Users desktops performing poorly due to other applications? PC Network Server 12

13 Use Cases Application Faults Application Performance Application Stability Server Identifying Stability Infrastructure Issues Capacity Planning 13

14 Application Faults Why is my application crashing? Requirement: To capture enough information about the crash to assist our developers and 3 rd party vendors to understand what happened. Key Questions: What was running prior to the crash? Were resources being heavily consumed? What was the fault context? What DLL s were loaded? What other events were occurring for the user? Citrix EdgeSight Automated real-time crash collection Moment in time analysis User activity in application System resource consumption Loaded DLL s 14

15 Application Faults Application Fault Reports Run-time crash analysis for any windows application in the environment. Easy access to standard minidump file which can be forwarded to application developers. Complete information gathered, no need to try and reproduce the problem. Historical Reporting by day and hour 15

16 Application Performance Is my application performing optimally? Requirement: Visibility into how the applications are performing in order to make intelligent decisions for the lifecycle of that application. Key Questions: How much memory is the application consuming? What amount of CPU time is the application consuming? What is the network utilization? What are the other running applications consuming? What is the change analysis? Citrix EdgeSight All Processes Monitored Resource metrics to the process level Network metrics to the process level Historical Trending 16

17 Application Performance Performance Reports Performance CPU Virtual Bytes Working Set Thread Count Stability App Hangs Faults Alerts Errors Network Delay Volume RTT Web Errors 17

18 Application Stability How stable are my applications? Requirement: To understand the stability of the applications as users run them. Key Questions: What kind of error messages are my users seeing? How often are the applications going into a hang state? How often is the application faulting? Is the application losing network connectivity with its DB/App Server? Citrix EdgeSight Application errors Application hangs Application faults Socket error reports System, application, security event logs 18

19 Application Stability Errors, Hangs, Faults, System Events Real-Time alerts to understand frequency of stability issues Stability Reports to understand the day to day stability of the application across the enterprise Overall process issues in the environment Application, System, and Security Logs to understand Events on the device related to the user 19

20 Identifying Infrastructure Issues Where is the issue? Requirement: To focus troubleshooting time and effort in the right place Key Questions: Is the server running optimally? Are my core Presentation Server applications performing normally? Does the network show latency or connection issues? Are the applications showing stability issues? What else is consuming resources on my users PC? Citrix EdgeSight All Processes Monitored Network Performance Metrics Application Stability Endpoint Monitoring 20

21 Identifying Infrastructure Issues Device, Application, Network Real-Time Summary to show Network, Memory, Alerts, and Processor Real-Time Network reports to analyze the Delay, RTT, and Volume of traffic Network Delay for a Device to understand the delays coming off the devices Network Delay by Port to see the devices across the farm 21

22 Capacity Planning How taxed is my environment? Requirement: To understand if the end-to-end environment is running optimally and plan for performance improvements Key Questions: Can my servers support the users from a hardware standpoint? Do the applications perform efficiently? Is the network capable of bandwidth my apps are consuming? Can my users desktops handle the application? Citrix EdgeSight Server performance metrics CPU, Memory, Disk Network performance metrics Volume, Delay, RTT App stability- Erroring, Faulting, Non-responding PC/Laptop performance 22

23 Capacity Planning Performance, Dashboard, Historical Visibility into the Performance, Stability, and Network of current deployment. EdgeSight for visibility into Real- Time performance of application. Real-Time Dashboard Trend Analysis of before and after change. 23

24 Farm Environment: Servers: 220 HP Blade Servers Applications: 250 Published Applications (Cerner and EPIC) Users: 3,800 Concurrent Connections 10,000 Total Users User Devices: Thin Clients Traditional PC s Locations: Main Hospital 11 Clinics 16 Specialty Hospitals/Centers 5 Schools/Colleges 11 Dialysis Centers 24

25 Application Faults Spooler crash tracking and dump files that lead to the hpbmini.dll issue being brought to light. Sean McSharry Sr. Systems Analyst 25

26 Application Performance Application performance problems at remote clinics that was discovered to be caused by multicast storms on the wan segment that the networking team initially didn t think were possible. Sean McSharry Sr. Systems Analyst 26

27 Application Stability EMR error tracking and reporting to the application owner that is allowing us to fix many errors in the application that were never being reported by the nursing staff. Our environment with generic login thin clients, no one wants to own a problem by letting the help desk know, so they just leave it broken and never report it. Sean McSharry Sr. Systems Analyst 27

28 Identifying Infrastructure Issues Many instances of proving that the Citrix Presentation Server was not to blame for performance issues that normally were traced to back end performance issues. Sean McSharry Sr. Systems Analyst 28

29 Capacity Planning Helping us gauge capacity for the care transformation upgrade and monitoring the amount of load increase after the go live. Sean McSharry Sr. Systems Analyst 29

30 Key Take-aways EdgeSight changes the monitoring paradigm! Provides comprehensive view of application delivery infrastructure EdgeSight provides unique insight to Presentation Server environments Designed and optimized for the Citrix Application Delivery Infrastructure EdgeSight produces real results in successful Windows application delivery University of Utah Health Care has increased IT productivity and end user satisfaction 30

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