wipro.com SSC 4.0: The Next-Gen Digital Strategy for Shared Service Enterprises
|
|
- Theodore McCarthy
- 5 years ago
- Views:
Transcription
1 wipro.com SSC 4.0: The Next-Gen Digital Strategy for Shared Service Enterprises
2 Bchanges marking every stage of its usiness process services industry has continuously evolved with remarkable growth. It has progressed from centers managing functional support services to multifunctional regional shared service centers. Today, shared service centers (SSCs) manage not only processes but also infrastructure maintenance, application development and other integrated technology builds, in what is more commonly known as Global Managed Services. Apart from collaboration, a key aspect of success in this model, businesses seek value beyond the savings from synergies, process standardization and arbitrage - the traditional levers. The SSCs that adapt to the changing business demands are able to grow their operations and provide better value and customer experience as well as identify gains while controlling the cost outlay for customers. Forward thinking service providers have moved away from transactional operations and today leverage business insights to identify areas that can contribute to the revenue and profitability of the business without compromising on control and compliance. Avenues such as Automation, Analytics and Augmented technologies are being leveraged in this digital era to bring a balance between control, efficiencies and business insights. By offering innovative solutions through robotics, artificial intelligence, analytics and digitization, the industry is gearing up for the next phase of its evolution - SSC The intelligent multi-mode global super-office. By offering innovative solutions through robotics, artificial intelligence, analytics and digitization, the industry is gearing up for the next phase of its evolution - SSC 4.0 1
3 SSC 1.0 Functional Service Centers Strengthening controls and lowering costs In the first phase of process outsourcing, locally distributed functional operations developed into functional service centers (see Figure 1). Process controls helped lower cost of business operations through reduction of facilities and administrative costs. Labor arbitrage provided by the centers located in tier 2 cities reduced costs. Typically, these Functional Service Centers invoiced the business on an as-is cost or a fixed price model. Control Illustrative of Current Operations Aspirational View Local Offices Functional Service Center Figure 1: Shared Services Centers 1.0 SSC 2.0 Regional Service Centers Delivering value beyond cost arbitrage As the Internet became widely accessible across the world, it allowed for operations to shift to low cost locations. With this, regional shared services facilities were set up in cities across the world with main focus in Asia (see Figure 2). A significant change during this phase was the utilization of centralized data. Access to valuable data gave insights to business performance, which led companies to adopt Lean and Six Sigma practices to standardize These regional service centers adopted an FTE-based pricing model, which not only delivered labor arbitrage but also committed efficiency gains through process design changes. Process Efficiency The three growth phases of SSCs A snapshot of the evolution will help you understand what the future holds in the next phase for the industry. Control Illustrative of Current Operations Functional Service Center Aspirational View Regional Service Center Figure 2: Shared Services Centers 2.0 2
4 SSC 3.0 Global Managed Services - Becoming more strategic As Big Data began playing a powerful role in business strategy, global business service centers started offering analytics-based solutions to companies. Technology advancements automated several processes including accounts payables, cash applications and supplier collaboration which brought in further efficiencies. The focus in this phase is to bring a balance of process efforts between control, efficiency and insights leveraging automation. Also, large scale adoption of Cloud technologies by software vendors made available technology without upfront investments in licensed enterprise applications. With this, organizations started moving to an as-a-service economy with business processes solutions gaining momentum (see Figure 3). Business Process as a Service (BPaaS) received wide acceptance as an agile delivery model for global business services. Through multitenancy on Cloud, consumption-based transaction pricing model, centralized data management, and a shared labor pool, BPaaS gave companies additional value beyond efficiency. Technology, infrastructure and services were integrated ensuring scalability and agility for faster go-to-market. Batch processing got more efficient through superfast Robotic Process Automation. This is the stage of SSC we are currently experiencing, which is a balance of digital adoption and automation. BUSINESS INSIGHTS EFFICIENCY IMPACT OPERATIONAL EFFICIENCY SIMPLIFICATION & AUTOMATION COMPLIANCE & CONTROL Illustrative of Current Operations Aspirational View Functional Service Center Regional Service Center Global Managed Services Figure 3: Shared Services Centers 3.0 So what does the future hold for shared services centers? With voice recognition and cognitive intelligence, language and cultural barriers will seize to exist. Cost arbitrage will be provided with robots taking over real-time decision processes through multi-mode ( , chat, mobile) channels. This will eventually change the commercial modeling of global business services. The Industry will evolve into SSC 4.0 Digital Service Centers The intelligent multi-mode global super-office. The bionic office will make your global business services location agnostic, and then the big question will be what skills will you retain? 3
5 Next generation digital strategy for enterprises will provide predictive outcomes, proactive controls and hyper automation while being bundled as an output or outcome based offering. The five aspects that will stand out among other features you will experience during this phase are: 1. Cognitive Intelligence: Imagine Robotic Process Automation fitted with a brain! That s right, services enabled by cognitive virtual assistants capable of exhibiting skilled workman intelligence, will drive business from virtual centers. We will see improved productivity and quality through non-linear, real time insights-driven recalibration of processes and transformation of customer services desks. 2. Wider Adoption of Predictive Analytics: CxOs look at data to predict the future and plan strategies and are looking for that Nostradamus algorithm that is able to predict their future business trends with reliable accuracy. Predictive Analytics will scale new heights with algorithms leveraging cognitive intelligence to provide analytical and advisory services. This will lead to more accurate predictions and wider adoption of predictive analytics in business decisions. We will have predictive analytics evolve to prescriptive analytics where you will see risk mitigates for future events! 3. Controls to Counter Fraud and Cyber Attacks: In a Digital Service Center, you can expect new types of risks to hit your business. Solutions would not only provide customized advance warning insights concerning infiltration of cyber security but also recommend actions to avoid and withstand these attacks increasing resistance to cyber threats. You will also experience tools driven by an enhanced data-centric approach to anomaly detection. Systems will revolutionize fraud prevention through data-driven risk assessment and process controls, and will achieve process improvements based on monitoring of incidents, leveraging the power of Artificial Intelligence. 4. Digitalization as a Service: Traditional BPO services will transform into consultative and project related services. BPOs will focus on building intellectual property, which can be simulated and customized for specific business requirements. You will start seeing a lot more of as a Service products such as Transition and Transformation as a Service and Automation as a Service. 5. Output and Outcome based Pricing: Finally, Digital Shared Services will open up new possibilities to price on a result or outcome. This will ensure CxOs pay only when the program objectives are delivered! What is truly required for the next phase of growth is a collaborative approach with people and technology enablers to drive innovation and business transformation. Investment in products and solutions in the above mentioned areas will define the future of the Shared Services industry! 4
6 About the author Ravi Varma is a senior project manager at Wipro and a solution and transformation expert in the field of Business Process Outsourcing. He is extensively engaged in designing shared services and the transformation of support operations. Ravi also drives the digital shift to smart operations for Wipro s shared services engagements. About Wipro Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of Business through Technology. By combining digital strategy, customer centric design, advanced analytics and product engineering approach, Wipro helps its clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has a dedicated workforce of over 170,000, serving clients across 6 continents. For more information, please visit wipro.com or write to us at info@wipro.com 5
7 About Wipro Wipro Limited (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology. By combining digital strategy, customer centric design, advanced analytics and product engineering approach, Wipro helps its clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has a dedicated workforce of over 170,000, serving clients in 175+ cities across 6 continents. For more information, please visit wipro.com or write to us at info@wipro.com DO BUSINESS BETTER CONSULTING SYSTEM INTEGRATION BUSINESS PROCESS SERVICES WIPRO LIMITED, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA. TEL : +91 (80) , FAX : +91 (80) Wipro LTD 2016 IND/HARSHALA/DEC2016-NOV2017 No part of this booklet may be reproduced in any form by any electronic or mechanical means (including photocopying, recording and printing) without permission in writing from the publisher, except for reading and browsing via the world wide web. Users are not permitted to mount this booklet on any network server.
wipro.com Transforming the Traditional Retail Industry Landscape
wipro.com Transforming the Traditional Retail Industry Landscape Is your retail business keeping pace with today s digital transformation? Is it as agile as the e-commerce companies that promise instant
More informationwipro.com The Making of a Digital Enterprise An Integrated Approach to Enterprise Transformation
wipro.com The Making of a Digital Enterprise An Integrated Approach to Enterprise Transformation Industries, across the board, be it Banking, Healthcare, or Oil & Gas, are currently witnessing a digital
More informationwipro.com Robotics: Taking Automation to the Next Level in Capital Markets
wipro.com Robotics: Taking Automation to the Next Level in Capital Markets Robotics has picked up in the last 3-4 years with a rapid growth in off-the-shelf configurable platforms. With significantly reduced
More informationwipro.com Productized Analytics: Discovering Opportunities
wipro.com Productized Analytics: Discovering Opportunities Tmost of the well thought Analytics The Analytics industry today is becoming increasingly complex with initiatives and transformation journeys
More informationwipro.com Examen for SWIFT
wipro.com Examen for SWIFT In the banking and financial services industry, interdependence among stakeholders such as banks, securities organizations, and payment infrastructures across geographies and
More informationwipro.com Cognitive and Predictive Mining: Improving Efficiency and Driving Capabilities
wipro.com Cognitive and Predictive Mining: Improving Efficiency and Driving Capabilities M ining has become an increasingly precise practice. Modern mines have applications that ship and synthesize data
More informationWipro s Upstream Services. Driving transformation and reimagining operations for the oil and gas industry
Wipro s Upstream Services Driving transformation and reimagining operations for the oil and gas industry Introduction Upstream businesses are being continuously challenged to do more with less. They are
More informationwipro.com Media Capabilities Enhancing user experience
wipro.com Media Capabilities Enhancing user experience Content consumption Content consumption is evolving at an unprecedented pace. The increase in internet speed and availability of devices capable of
More informationFor accelerated due-diligence, reduced compliance costs and enhanced customer experience
Wipro HOLMES TM E-KYC For accelerated due-diligence, reduced compliance costs and enhanced customer experience Navigating change with the times Regulators are mandating tighter KYC norms Post the global
More informationEngineering data clean-up & transformation
Engineering data clean-up & transformation Improving data integration across EAM, IT, OT and engineering landscape. energy Introduction In the engineering information world, we often find missing metadata,
More informationwipro.com VEVATO TM Framework for Managed Life Cycle Testing for Enterprise & Telco Cloud based on SDN/NFV Standards
wipro.com VEVATO TM Framework for Managed Life Cycle Testing for Enterprise & Telco Cloud based on SDN/NFV Standards Most enterprises and telcos are planning to roll out software defined virtualized private
More informationThe command center of the future
The command center of the future When an IT engineer pulled a wrong plug in the data center of a leading airline, little did he know that it would leave 75,000 passengers stranded, hundreds of flights
More informationThe next generation of order management is simple and smart
The next generation of order management is simple and smart The growing requirement for the provision of customized products, while maintaining existing prices and high levels of support, is escalating
More informationwipro.com Applying Cognitive Computing for Meaningful Customer Experiences
wipro.com Applying Cognitive Computing for Meaningful Customer Experiences Introduction We stand on the cusp of a new era in cognitive computing. It is aided with systems that possess human like qualities
More informationwipro.com Are You Doing Enough to Plug Revenue Leaks in Your Manufacturing Process?
wipro.com Are You Doing Enough to Plug Revenue Leaks in Your Manufacturing Process? wipro.com Atiny Adidas factory in Ansbach, Germany, is currently drawing the attention of the manufacturing world. The
More informationPredictive asset management solution. Increased uptime of progressive cavity pumps
Predictive asset management solution Increased uptime of progressive cavity pumps Predictive asset management for mission critical equipment Oil and Gas fields target to produce close to capacity. Unplanned
More informationWhy you need analytics for optimized Smart Meter rollouts
Why you need analytics for optimized Smart Meter rollouts Utilities in the United Kingdom are going through a transformational phase with Smart Meter implementation. Ofgem, the government regulator for
More informationwipro.com Beyond Business as Usual: Enterprise Architecture for Governments of the Future
wipro.com Beyond Business as Usual: Enterprise Architecture for Governments of the Future E mbarking on an Enterprise Architecture (EA) journey for digital transformation is a big step for government enterprises.
More informationEnhancing customer value and B2B partnerships through digital orchestration
Enhancing customer value and B2B partnerships through digital orchestration connected customer experience Leveraging B2B partnerships and value ecosystems A reputed automobile manufacturer on an average
More informationIntegrated operations connect offshore with onshore
Integrated operations connect offshore with onshore Oil and gas fields are often present in deserts, dense forests, shallow and deep-water locations. Issues related to logistics and supply chain pose a
More informationHow to mitigate risk in automation. implementation
How to mitigate risk in automation implementation The intricacies in doing business has increased in recent years. Uncertainties in the macro environment, from political to technological shifts, have given
More informationTransformation to cloud: assessment imperatives
wipro.com Transformation to cloud: assessment imperatives Microsoft Application Services Cloud technologies form the foundation of digital platforms in enterprises, with its faster, agile, automatable
More informationTransforming customer experiences through cognitive commerce
Transforming customer experiences through cognitive commerce Evolution in commerce technology presents a significant opportunity to a wide variety of B2B and B2C industries. Future-ready enterprises are
More informationAlexa comes to the IT service desk: Are businesses ready?
Alexa comes to the IT service desk: Are businesses ready? nterprise IT service desks face challenging times today, trying to balance shrinking budgets and headcounts with demands for greater efficiencies
More informationRobotic Process Automation. Transformation tool for corporate services
Robotic Process Automation Transformation tool for corporate services Robotic process automation (RPA) offers tremendous value proposition in business and IT processes. Corporate Services (CS) are the
More informationHyper automation: Writing the future of content-centric processes. connected customer experience
Hyper automation: Writing the future of content-centric processes connected customer experience A perceptive forecast made by an analyst recently is that by 2018, 20% of business content will be authored
More informationwipro.com Automotive Industry Shifting Gears
wipro.com Automotive Industry Shifting Gears Monday 7:30 AM: Travis Smith is in a rush to leave home for office in the city center when his mobile beeps with a notification. Nautilus (his car s alter-ego)
More informationwipro.com Why It Makes Business Sense to Stay Invested in Mainframes
wipro.com Why It Makes Business Sense to Stay Invested in Mainframes Sooner, rather than later, even these die-hard supporters of mainframes are expected to desert the mainframe ship. Every now and then
More informationwipro.com IT4IT & DevOps Transformation The Common Ground
wipro.com IT4IT & DevOps Transformation The Common Ground DevOps transformation draws on the many concepts from Lean and Toyota Production systems. Terminologies such as Kanban board, continuous improvement,
More informationNuances of managed services in a cloud economy
Nuances of managed services in a cloud economy Digital transformation challenges the way we manage Information Technology (IT). IT is looked as an enabler, which drives innovation, enhances competitive
More informationSAP S/4HANA adds Dollops of Real-time Mojo to Manufacturing. wipro.com
wipro.com SAP S/4HANA adds Dollops of Real-time Mojo to Manufacturing For reliable, real-time decision-making, leverage data that digital enterprises generate to whittle down support costs and improve
More informationThe dawn of digital: Quick gains for utilities
The dawn of digital: Quick gains for utilities utilities We take power, gas and water for granted, despite the fact that utilities are large, complex businesses. It is the steady investments made in infrastructure
More informationNew Age IT Operating Model Creating harmony between the old and the new
www.wipro.com New Age IT Operating Model Creating harmony between the old and the new When we shop online, our order triggers a series of cascading events. It has an effect on both internal and external
More informationSMART Mining solution
wipro.com SMART Mining solution Natural Resources Wipro s SMART Mining solution (WSM) A recent survey conducted by Wipro across the mining sector has found that digital transformation in mining is now
More informationMake enterprise BI more responsive to change. analytics
Make enterprise BI more responsive to change analytics The world is evolving swiftly. What was true yesterday may change today. The tremendous rate of business change demands development processes that
More informationIoT shines light on contract manufacturing supply chain visibility
IoT shines light on contract manufacturing supply chain visibility The outsourcing of manufacturing that made Southeast Asia the world s factory for decades is evolving to nearshore manufacturing as factories
More informationSpirit of Wipro. Be passionate about clients successes. Treat each person with respect. Be global and responsible
Spirit of Wipro Be passionate about clients successes Treat each person with respect Be global and responsible Unyielding integrity in everything we do Wipro Human Rights Policy Statement Wipro Limited
More informationDigital transformation journey. Move faster Act smarter Predict the future
Digital transformation journey Move faster Act smarter Predict the future It could be a new way of working to manifest agility; it could be a mindset to ensure permeation beyond traditional business models;
More informationPetroleum retailers. Ready to fuel omni-channel for a seamless customer experience.
Petroleum retailers. Ready to fuel omni-channel for a seamless customer experience. etroleum retail industry is in transformative phase to redesign and reinvent their sites to drive NFR growth, energy
More informationEnabling digitization at the pace of business. Achieve connected DevOps tool chain through Release Orchestration
Enabling digitization at the pace of business Achieve connected DevOps tool chain through Release Orchestration igitization has been the buzzword for the last couple of years, and it has been the driving
More informationNeed for IT/OT integration in mining to power innovation. mining
Need for IT/OT integration in mining to power innovation mining Organizations continue to invest in core technologies to mitigate the challenges they face. These challenges include depleting grades of
More informationProcess Monitors power up insights for continuous improvement on shop floors
Process Monitors power up insights for continuous improvement on shop floors Process Manufacturing industries are married to data. Not surprisingly, they have remained deeply faithful to the practice of
More informationTop f ive automation areas for modern HR
Top f ive automation areas for modern HR In an annual HR survey that involved over a thousand HR leaders from more than forty countries, 63 per cent of HR leaders in the APAC region are expecting Automation
More informationJenkins. The coded business. open source
Jenkins The coded business open source When a large banking services provider was faced with a DevOps muddle, streamlining the processes and decentralization of tasks helped them simplify their DevOps
More informationIntegration in a Cloud native world
Integration in a Cloud native world With much of application landscapes now built on and built for the Cloud, natively, integration middleware too needs to embrace Cloud native principles and provide integration
More informationArchitecting Your Enterprise IT to be Industrial Internet Ready
www.wipro.com Architecting Your Enterprise IT to be Industrial Internet Ready John D Souza Sr. IT Architect with the Manufacturing and Hi-Tech vertical at Wipro Table of contents 03... Abstract 03... Introduction
More informationANTI-MONEY LAUNDERING: GET CLUED BEFORE IT'S LATE NEED FOR SOLUTIONS TO EVOLVE TO KEEP FINANCIAL CRIME AT BAY
WWW.WIPRO.COM ANTI-MONEY LAUNDERING: GET CLUED BEFORE IT'S LATE NEED FOR SOLUTIONS TO EVOLVE TO KEEP FINANCIAL CRIME AT BAY Sriram Kannan, Practice Partner - CXO Services, Wipro Analytics Table of Contents
More informationApplication of Big Data solution to mining analytics
Application of Big Data solution to mining analytics Big Data Analytics is now a big blip on the radar of the mining industry. In a recent survey that included 10 of the Top 20 global mining companies,
More informationENGINEERED SYSTEMS: TOMORROW S ANSWER TO RUN-THE-BUSINESS AND TRANSFORMATION
www.wipro.com ENGINEERED SYSTEMS: TOMORROW S ANSWER TO RUN-THE-BUSINESS AND TRANSFORMATION Mahesh Dixit Table of Contents 03... Introduction 03... Business overview 04... Engineered systems to the rescue
More informationDisaster Recovery as a Service (DRaaS) How innovation in the Cloud enables disaster recovery at minimal costs
Disaster Recovery as a Service (DRaaS) How innovation in the Cloud enables disaster recovery at minimal costs When examining a Disaster Recovery environment, CIOs often ask - A Disaster Recovery environment
More informationIs your bank ready to team up with chatbots?
Is your bank ready to team up with chatbots? banking The new face of banking In the world of banking, a new breed of chatbots is making waves. Banking customers are today interacting more with chatbots
More informationSpirit of Wipro. Be passionate about clients successes. Treat each person with respect. Be global and responsible
Spirit of Wipro Be passionate about clients successes Treat each person with respect Be global and responsible Unyielding integrity in everything we do Wipro Manifesto for being a Good Citizen This is
More informationEMBARKING ON DIGITAL SELF-CARE JOURNEY
www.wipro.com EMBARKING ON DIGITAL SELF-CARE JOURNEY Prasad Pillalamarri Consulting Partner, Wipro Atul Sharma Consulting Manager, Wipro Table of Content 03... Abstract 03... Self-care Portals Too Difficult
More informationDelivering Quality Services to All Who Serve. Digital Labor
Delivering Quality Services to All Who Serve Digital Labor Speakers David A. Fitz is KPMG s Lead Partner for the U.S. Department of Veterans Affairs and leads the Federal Corporate Services Network which
More informationwipro.com Data Anarchy The out-of-control data babble
wipro.com Data Anarchy The out-of-control data babble Everyone can relate to this: when a flight is delayed, there are angry passengers. Some have missed their connecting flights, others their business
More informationEXTENDING YOUR SERVICE LANDSCAPE TO API
www.wipro.com EXTENDING YOUR SERVICE LANDSCAPE TO API Manoj Santhakumar Connected Enterprise Services (CES), BAS Kiran Kumar N S Open Source CoE, BAS Table of Contents 03 03 04 05 05 Abstract Introduction:
More informationWhat's next in healthcare analytics
What's next in healthcare analytics Data and analytics have been central to healthcare for decades. Now a major shift in how data is generated, aggregated and used is brewing. The shift promises to turn
More informationwipro.com Open For Business: Are Financial Organizations Ready To Harness The Open API Revolution?
wipro.com Open For Business: Are Financial Organizations Ready To Harness The Open API Revolution? If we can make their experience better, give them information they didn't even know they needed, then
More informationMitigating Risks with Right ETRM Systems Selection. James Boyke Lead Consultant
Mitigating Risks with Right ETRM Systems Selection James Boyke Lead Consultant Table of Contents 03 Abstract 03 Introduction 04 Weighing the Pros and Cons 05 To Buy or Build 06 Conclusion 07 About the
More informationAccenture Business Journal for India Shaping the Future with As-a-Service:
Accenture Business Journal for India Shaping the Future with As-a-Service: Transforming businesses with a new approach to boosting profitability and productivity For many companies in India, improving
More informationTime For Growth: Get Your 21st Century Operating Model Moving
WIPRO CONSULTING SERVICES Time For Growth: Get Your 21st Century Operating Model Moving www.wipro.com/consulting As covered by Time For Growth: Get Your 21st Century Operating Model Moving By Chris Rooney
More informationNEXTGEN PHARMA TAKES SMART STRIDES WITH INTERNET OF THINGS
www.wipro.com NEXTGEN PHARMA TAKES SMART STRIDES WITH INTERNET OF THINGS AKASH SHRIVASTAVA Lead Consultant, Life Sciences Table of Contents 03... Abstract 04... Introduction 05... Need for an Architecture
More informationOur Emerging Offerings Differentiators In-focus
Our Emerging Offerings Differentiators In-focus Agenda 1 Dotbits 2 Dotbits@US ; Dotbits@India 3 Differentiators and Key Trends 4 Solutions and Service Offerings 5 Representative Experiences Page 2 Dotbits
More informationAn all-in-one risk management platform delivering fraud detection, transactions screening and customer due diligence capabilities
CGI Centaur An all-in-one risk management platform delivering fraud detection, transactions screening and customer due diligence capabilities What is CGI Centaur? CGI Centaur is a versatile and complex
More informationEmpowering trade promotions
www.wipro.com/promax Empowering trade promotions Revolutionizing operational efficiency DO BUSINESS BETTER REALIZE THE FULL POTENTIAL OF TPM IMPLEMENTATIONS Many Consumer Goods (CG) companies have implemented
More informationInnovations in Manufacturing And the impact on South Africa. November 2018
Innovations in Manufacturing And the impact on South Africa November 2018 The Industry 4.0 Process Demystifying the Realm of a Future Process M2M Smart Products + Smart Services Virtualization Mobility
More informationA View from the C-Suite: The Value Proposition of Shared and Global Business Services The Conference Board 20th Annual Global Business and Shared
A View from the C-Suite: The Value Proposition of Shared and Global Business Services The Conference Board 20th Annual Global Business and Shared Services November 2016 A View from the C-Suite: The Value
More informationBack to School for Business Services how to get it right?
Back to School for Business Services how to get it right? CORE conference November 8, 2016 1 Shared Services and Outsourcing Advisory WHO WE ARE KPMG s Shared Services and Outsourcing Advisory practice
More informationintelligent Automation Redefined with Av3ar V2.0 Your intelligent Digital Workforce Perpetuuiti. All rights reserved
intelligent Automation Redefined with Av3ar Your intelligent Digital Workforce V2.0 C 2017 Perpetuuiti. All rights reserved www.ptechnosoft.com Artificial Intelligence is for a larger impact... With the
More informationENHANCING COMPETITIVENESS IN BANKING FOR EMERGING MARKETS
WWW.WIPRO.COM ENHANCING COMPETITIVENESS IN BANKING FOR EMERGING MARKETS Narasimham Nittala, Banking Practice Manager, Client Relationship Group, BFSI Practice, Wipro. Table of contents 03 Introduction
More informationCGI Intelligent Automation. Enabling our clients to identify, realise and optimise a range of benefits through the accelerated adoption of automation
CGI Intelligent Automation Enabling our clients to identify, realise and optimise a range of benefits through the accelerated adoption of automation CGI s Global 1000 clients cited an intensifying need
More informationWIPRO HCM APPLICATION SERVICES ENGINEERING A COMPLETE ORACLE SOLUTION DO BUSINESS BETTER
www.wipro.com WIPRO HCM APPLICATION SERVICES ENGINEERING A COMPLETE ORACLE SOLUTION DO BUSINESS BETTER Overview Today, historical sources of advantage have diminished in value to the point where they are
More informationThe Upside of Improved Order-to-Activate
The Upside of Improved Order-to-Activate The new 'order' in telecom www.wipro.com Ravi Mhapankar Senior Manager Wipro BPO, Global Media and Telecom Table of contents 03.. The new order in telecom 03..
More informationPatrick Nicolet Automation
Patrick Nicolet 2016 Capital Market Day June 1 st Munich is significantly impacting Business and IT processes FROM TACIT KNOWLEDGE Drivers Tremendous amount of data generated Live and Real Time business
More informationDIGITAL OUTLOOK INDUSTRIAL MANUFACTURING INDUSTRY
www.infosys.com INTRODUCTION Any opinion on the future of manufacturing can be summarized in two words Industry 4.0, the fourth industrial revolution powered by digital technologies such as the Internet
More informationDRIVE YOUR OWN DISRUPTION
DRIVE YOUR OWN DISRUPTION Unleash new growth potential in Industrial Equipment with an intelligent supply chain GET 360 DEGREES ALL-AROUND SMART As your products get smart, your supply chain must get smarter
More informationTHE COLLABORATION PARADIGM CONSUMER GOODS BUSINESS IN EMERGING MARKETS
THE COLLABORATION PARADIGM CONSUMER GOODS BUSINESS IN EMERGING MARKETS www.wipro.com Praveen S Principal-Consumer Goods Table of contents 03...Consumer Goods Industry in Emerging Markets 03...Collaboration
More informationWHERE IS UPSTREAM DATA AND INFORMATION MANAGEMENT HEADED?
WHERE IS UPSTREAM DATA AND INFORMATION MANAGEMENT HEADED? By Jim Lawnin & Mark Allen with The Oil & Gas Journal Research Center of PennEnergy Research. www.wipro.com Raising The Bar On Data Management
More informationGlobal Business Services: Disrupt or be disrupted
Global Business Services: Disrupt or be disrupted kpmg.com Technology is advancing operating models and business services organizations need to drive the transformation Almost 100 percent of U.S.-based
More informationTRANSFORMATION ON TAP
WWW.WIPRO.COM TRANSFORMATION ON TAP Situational Intelligence Creating positive customer experiences for water utilities Authors: Vijay Perepa, Rohit Kastuar Table of contents 01 Introduction 01 Collaboration
More informationWipro Energy Trading and Risk Management (ETRM) services. Value maximization through best in class talent, practices and client partnership
Wipro Energy Trading and Risk Management (ETRM) services Value maximization through best in class talent, practices and client partnership Commodity trading firms have experienced significant changes in
More informationBots in the Back Office
Bots in the Back Office Business Process Outsourcing (BPO) Withers as Robotic Process Automation (RPA) Grows Up 1 CONTENTS The Outsourcing Dilemma The Outsourcing Dilemma 2 Market Trends 3 The Digital
More informationDATA ROBOTICS 1 REPLY
DATA ROBOTICS 1 REPLY DATA ROBOTICS WHAT DATA ROBOTICS MEANS 2 REPLY DATA ROBOTICS DEFINITION Data Robotics is defined as: set of technologies, techniques and applications necessary to design and implement
More informationThe Evolution of Data Protection
The Evolution of Data Protection White Paper, May 2016 The Evolution of Data Protection Executive Summary The last ~25 years have seen a significant evolution of IT applications driven by new socio-economic
More informationINSIGHTS & BIG DATA. Data Science as a Service BIG DATA ANALYTICS
INSIGHTS & BIG DATA Data Science as a Service BIG DATA ANALYTICS Our data sciences consulting and business analytics solutions help enterprises take effective data-driven business decisions and find innovative
More informationTHE NO-PAIN ROUTE TO ANALYTICS
www.wipro.com THE NO-PAIN ROUTE TO ANALYTICS Enabling speedy decision making through Analytics-as-a-Service Sundarababu Vasudevan Data Scientist and Analytics consultant Wipro Limited Table of Contents
More informationFuture of Procurement. Zurich February 18 th, 2016
Future of Procurement Zurich February 8 th, 0 Findings from our Future of Procurement Research Four key digital technologies will give rise to a procurement organization of one: cognitive systems, analytics,
More informationINTELLIGENT AUTOMATION THE EVOLUTION OF AUTOMATED BUSINESS PROCESSES
INTELLIGENT AUTOMATION THE EVOLUTION OF AUTOMATED BUSINESS PROCESSES WHAT IS INTELLIGENT AUTOMATION (IA)? THE EVOLUTION OF AUTOMATED BUSINESS PROCESSES Automation has been driving business success since
More informationEdward O Donnell. The Digital Procurement Process
Edward O Donnell The Digital Procurement Process How the Integration of Data and Analytics is Revolutionizing the End-to-end & Cognitive Procurement Process IBM Procurement Data Officer Please Note: IBM
More informationTelecom Consulting. Robotic Process Automation
Telecom Consulting Robotic Process Automation Digital workforce for business modernization Robotic process automation mimics human actions associated with a variety of business processes; to be precise
More informationBMC point of view. Cognitive Service Management. Enabling the Future of Service
BMC point of view Cognitive Service Management Enabling the Future of Service CONTENTS The BMC POV The BMC Strategy BMC Cognitive Service Management CSM Business Outcomes The BMC Advantage The BMC POV
More informationA SHORT GUIDE TO RECRUITING A DIGITAL WORKER How to get started?
A SHORT GUIDE TO RECRUITING A DIGITAL WORKER How to get started? The content and materials provided on this document are property of Digital Workforce Services Ltd. Digital Workforce reserves all rights
More informationBeyond the hype: RPA uncovered The Arvato way
Beyond the hype: RPA uncovered The Arvato way The Arvato Approach to RPA 30% 60% 50% of Order to Cash BPO contracts have deployed RPA Potential cost reductions from RPA implementation of work generally
More informationWipro Limited. September - December Presentation to Investors 2016 WIPRO LTD
Wipro Limited September - December 2016 Presentation to Investors 1 Safe Harbor This presentation may contain certain forward looking statements, which involve a number of risks, uncertainties and other
More informationCIO Priorities: Striking the Right Balance Between Growth and Efficiency
Cognizant 20-20 Insights CIO Priorities: Striking the Right Balance Between Growth and Efficiency As a slowdown looms, Indian financial firms CIOs are turning to technology to rein in costs without hampering
More informationServInsights. Turn Multi-channel Analytics on. Unlock Real Business Value from Customer Interactions.
ServInsights Turn Multi-channel Analytics on Unlock Real Business Value from Customer Interactions www.servion.com Today s customers are more empowered than ever before. They are digitally savvy, demanding,
More informationTHE MUCH-NEEDED EDGE TO MAGNIFY YOUR COMPETENCIES.
www.wipro.com THE MUCH-NEEDED EDGE TO MAGNIFY YOUR COMPETENCIES. ABOUT WIPRO Wipro Limited is a $7 billion conglomerate (NYSE: WIT) providing Information Technology, Consulting and Outsourcing services
More informationA manufacturers guide to transformation in the cloud
A manufacturers guide to transformation in the cloud Unleashing growth and productivity Manufacturing sector Cloud transformation series Manufacturers make large, strategic investments in people, equipment,
More informationBoundaryless Information PERSPECTIVE
Boundaryless Information PERSPECTIVE Companies in the world today compete on their ability to find new opportunities, create new game-changing phenomena, discover new possibilities, and ensure that these
More informationWipro Limited. April - June Presentation to Investors 2017 WIPRO LTD
Wipro Limited April - June 2017 Presentation to Investors 1 Safe Harbor This presentation may contain certain forward looking statements, which involve a number of risks, uncertainties and other factors
More information