THE MUCH-NEEDED EDGE TO MAGNIFY YOUR COMPETENCIES.

Transcription

1 THE MUCH-NEEDED EDGE TO MAGNIFY YOUR COMPETENCIES. ABOUT WIPRO Wipro Limited is a $7 billion conglomerate (NYSE: WIT) providing Information Technology, Consulting and Outsourcing services to enterprises across India, US, UK, Japan, Europe, APAC and Middle East, enabling them to do business better. Wipro Infotech is the India, Middle East and Africa IT business division of Wipro Limited. With over two decade s presence in the domestic market, it is also the fastest growing IT services market in the Middle East. The company offers services and solutions spanning the entire IT life cycle including Consulting, Business Solutions, System Integration, Infrastructure and Application Management, Data Center and Cloud and Total Outsourcing services where all IT needs of a customer are serviced, end-to-end. The company has strategic partnerships with over 50 technology leaders to ensure customers have only the best-of-breed technologies working for them. Headquartered in Bangalore, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations across the country. It has business offices in the Middle East and Asia Pacific. W W W. W I P R O. C O M N Y S E : W I T OV E R 1 3 5, E M P L OY E E S 5 4 C O U N T R I E S C O N S U L T I N G S Y S T E M I N T E G R AT I O N O U T S O U R C I N G WIPRO INFOTECH, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) MANAGED IT SERVICES DO BUSINESS BETTER

2 MANAGED IT: OFFERING THE FREEDOM TO STAY FOCUSED Information Technology is a key enabler for business growth. With the technology landscape constantly changing, enterprises are finding it increasingly difficult to manage their complex IT infrastructure and applications on their own. Wipro s Managed IT service enables enterprises to focus on their core competencies, while taking the responsibility of managing their IT environment. It offers a powerful combination that gives customers the most advanced IT capabilities while freeing up their resources for more strategic endeavours within their organizations. SO WHAT IS MANAGED IT? Wipro s Managed IT services involve the management of essential IT components such as equipment, data, policies, processes and external contacts, for the smooth running of business. MIT offers focused solutions for building and managing the entire IT infrastructure comprising lifecycle services in datacenter management, network management, security management, desk-side management, database administration, application and non-it equipment support. Powered by a rich domain expertise across diverse technologies, Wipro MIT seeks to ensure optimum capacity utilization and infrastructure availability.

3 ALIGNING THE BUILDING BLOCKS OF BUSINESS Managing People, Products and Processes is the biggest challenge for any enterprise. A challenge, we are fully equipped to take up on behalf of our customers, with a strong emphasis on achieving the perfect blend of these three vital components to ensure quality of end results. Our rich talent base, coupled with deep industry knowledge, is backed by best-of-breed products and technology. Adoption of robust quality management systems like Six Sigma & Lean ensures enhanced service levels and continuous improvement of our services. FLEXIBLE DELIVERY MODELS Wipro s MIT offers various service delivery models based on customer requirements. Onsite Customer premises Near site Wipro facility Multi site Customer/Wipro premises Offsite Dedicated Wipro facility GSMC (Shared Wipro facility) Global Service Management Center

4 WIPRO MIT SERVICE PORTFOLIO Application Management Practice This encompasses an array of services related to the ongoing sustenance of the Application infrastructure at the client side. The end to end delivery of solutions spans every critical step from Application rollout to Application Transformation services. Identity & Access Management Practice The standard service offerings include monitoring, measuring, integrating, updating and controlling of identity management & application security related deliverables. SOA Service Practice The SOA (service oriented architecture) Service Practice service offering helps organizations strategically align IT to their business process transformation needs. Dealer Management System Practice Wipro solution for DMS rollout and application support engagement has the core components like pre-implementation audit, training, implementation and sustenance. The system integrates a geographically dispersed dealer network effectively. Integrated Device Management Services Practice Integrated Device Management Services portfolio provides end to end integrated solutions for non-it infrastructure management and non-it operations in order to deliver specific business and end user benefits. Managed Security Services Practice It protects an enterprise s information assets through comprehensive management of security components and mitigates adverse impact on confidentiality and availability. The support covers firewall, IDS, proxy, content filtering, AAA, anti-virus and anti-spam, among others. Data Center Service Practice The services are designed to provide end-to-end data centre lifecycle management services to enterprise customers. Designed to support mission critical components, these services can be broadly classified into backup management, enterprise job management and security management. Google Enterprise Practice This practice offers innovative Google business solutions that benefits businesses as a whole. Special focus groups have been set up with the purpose of understanding, following and testing the functionality of various Google Apps and bringing their benefits for customers across geographies. Voice & Telecom Practice Wipro MIT focuses on leveraging its global expertise in Telecom to help TSPs realise their business objectives. The services will consist of the service assurance, service fulfillment, and operations & management support for the TSP network. Network Services Practice The practice provides superior, innovative and value added network services across technology and product domains to enterprises, based on a flexible project delivery model, and packaged services. The solutions and services help build a solid data network and communication infrastructure. End User Support Practice These support services are for customers seeking facilities management services for the end-user devices. The end-user devices consist of desktops, laptops, printers and scanners (flat bed). However, the list of supported devices would be as per mutually agreed asset list. Special Projects Practice It refers to any activity or service that is time bound/one time/agreed frequency/with a definite start & end date being rendered to the customer, based on a one time charge. Here the engagement with the customer is well defined in terms of scope and deliverable. Cloud Services Practice Wipro has been helping enterprises drive business transformation by harnessing the power of leading edge technologies. The cloud computing services span everything from cloud infrastructure management to managed messaging services. ITIL Service Practice This is a service to implement ITIL best practices at the customers end. The service would implement best practices according to the following 5 guiding principles of ITIL v3: (1) ITIL Service Strategy (2) ITIL Service Design (3) ITIL Service Transition (4) ITIL Service Operation (5) ITIL Continual Service Improvement.

5 SMARTER MANAGEMENT FOR A SMOOTHER TRANSITION Wipro Transition uses effective Agile methodology Uses effective toll gate audits for each and every milestone With two decades of rich experience, MIT has every technical domain s handover templates Productivity is increased through in-house tools to acquiring deliverables. This ensures faster start up, less rework and more productive time in the project Wipro has standardized risk management process that will be a starting point to define the risk management plan Wipro s vast experience in managing the transitions & transformations has helped develop a robust relevant technical process in a standard format. This intellectual capital enhances the quality of our transition projects while reducing the risk and costs. Knowledge Transfer SERVICE DELIVERY THROUGH GSMC Wipro delivers remote services through its high-tech Global Service Management Centre (GSMC) in Mysore. Established in 2005, GSMC is ISO 9001, ISO & ISO 27001: IMS certified. This facility provides integrated service delivery across applications and infrastructure for clients located in India, and Middle East geographies. The DR site for GSMC is located in Chennai city, India. Largely automated, it uses the internet, leased lines, Virtual Private Networks (VPN) or ISDN to connect to the client s network. Technical experts then monitor, manage and administer the client s environment round-the-clock using best-of-breed tools and technologies to ensure highest IT infrastructure and application availability. Incumbent Team Transition Team Sustenance Team FROM 350 TO 2000 IN 24 MONTHS Enabled one of the largest private sector banks in Asia to increase its branches from 350 to 2000 in 24 months and reduce the roll out time from 1 branch in 2 months to 3 branches in a day. Supplier Input Process Output Customer

6 THE RIGHT PROGRAM MANAGEMENT APPROACH The mobilisation of a project, management of the complexities of transition and the delivery, gains immensely from our strong program management framework. The elements covered by the framework include program control, tracking & reporting; linking of business management and delivery processes; change management, communications and branding. The framework lays down responsibility, tracks project movement and provides continuous reporting in a highly visible manner, using a service approach to gain stability and implement controls. Driven by our Program Management Office, our structured development efforts help to not only ensure that the project moves as per schedule but also delivers the value promised. The focus is also on raising quality through continuous improvement in a process, service or technology. WIPRO S KEY DIFFERENTIATORS: A CLEAR GREEN SIGNAL By choosing Wipro s Managed IT Services, enterprises can gain a partner who is focused on maximizing the availability, performance and quality of the IT infrastructure and applications, while constantly seeking to reduce operational costs. The following differentiators will provide a broad indication of what makes Wipro different. Access to the latest enterprise technologies Project management expertise & quality focus Reduced risk Value for money through one-stop solutions Financial stability Business transformation experience Cost savings due to productivity improvements FROM 11 MILLION TO 38 MILLION SUBSCRIBERS IN 24 MONTHS Facilitated a leading global telecom company to increase their subscriber base from 11 million to 38 million in 24 months. The billing cycle time was reduced from 3-4 days to 1 day and the pre-paid activation time to less than 2 minutes.