NEWSCYCLE Operational Services Marcel Badowski

Transcription

1 NEWSCYCLE Operational Services Marcel Badowski March 29, 2017

2 » Presenter: Marcel Badowski Executive Director, Operations Business Development

3 3 What Are NEWSCYCLE Operational Services? Operational Services is a proactive service that NEWSCYCLE has been developing within Operations the past few months. The intent is to perform Level 2 type, service related tasks for our customers, hosted by us and self hosted. These Services are designed to help maintain, and over time, improve the performance of your systems. Through the use of Regular reviews, monitoring of systems and performing operational tasks that you and your teams no longer have the time or expertise to perform internally. Our Operational Services Group is here to Help you: Maximize the availability and effectiveness of your NEWSCYCLE systems Replace team members that have left, are retiring or are over stretched Perform the less glamorous operational tasks you are challenged with today Free up your teams, allowing them to focus on other businessrelated projects

4 » Level 2 (L2) Services

5 5 L2 Services Types of L2 Services we can provide?! System Set-Up and Configuration Management Making Changes! Daily, weekly or monthly recurring tasks you no longer have the time or resources to perform locally! Tasks you perform annually- Forget How or perform inefficiently! Writing and/or Running reports, Data Purges, Data Imports.! Database Management Services! Consultation Services Workflow Upgrades Process reviews! Development Services Interfaces Custom Software development Custom Add-On modules

6 6 L2 Services for Content & Digital Customers Perform template changes Implement new features on your website SEO services Help with developing new page designs, style sheet setup and changes, web width changes Assura color plate setup Optimize image toning, Claro etc Press web width changes User creation, setup & configuration Browser cache clearing, clearing out old cookies PageSuite test export services

7 7 L2 Services Circulation Periodic review of errors/warnings in the following Process Logs:! Transaction Processing! Subscriber Payment Processing! Account Billing Processing & Close! End Publishing Run Automate and Manage - Daily Publishing runs and Account Billing runs Rate changes, Rate Add-ons Subscriber rates Account rates Add new publications

8 8 L2 Services Circulation Carrier Rate setup Security changes Create, modify and remove users Delivery Schedule setup/changes Calendar setup GL setup

9 9 L2 Services Circulation Fiscal Close Processing! We create a detailed Fiscal Close Checklist that outlines the run-time parameters required to successfully complete the Fiscal Close process Product IDs Date Range of Fiscal Periods, etc.! We work with the site to coordinate the date/time of processing! Some of this could potentially be automated! Our team runs this process at the predetermined date/time Daily/Weekly/Monthly Workflow Reviews! Many sites work from checklists and templates that were created during their implementation. How could these be updated to optimize manual efforts, decrease time requirements, etc., to complete the various tasks and processes they run each day?

10 10 L2 Services Circulation Targeted Marketing Setup New Release training Monthly topic of the month training as part of the package Business optimization review Subscriber Activity Imports Automation and batch setup

11 11 L2 Services Advertising Configuration Management: The process of maintaining Newscycle Advertising software system settings and configurations to allow for normal operation as well as providing normal system maintenance and adjustments. Typical Configuration Management tasks include, but are not limited to the following: " Rate changes & additions " Adding or changing products " Adding or changing packages " Changing AR parameters, GL, etc. " Adding or changing contracts " Annual rate updates

12 12 L2 Services Advertising AR Period End Processing: Let Newscycle help you complete some or all of the 9 steps you need to complete for your Period End Processing procedures Your team may not have time, be too stretched, have more important tasks to perform, if so let our team help them: 1. Invoicing 2. Applying payments 3. Applying finance charges 4. Rerating contract orders 5. Processing contract information 6. Marking invoices for collections 7. Writing off uncollectable 8. Performing period-end reconciliation 9. Printing invoices and statements All that is required of your team is to ensure the balancing is accurate when we have completed the processing

13 13 L2 Services Advertising AR Daily Invoicing: NEWSCYCLE runs the Invoice Generator and the before and after reports to make sure all that is publishable will be invoiced on the schedule you determine. Pre-balancing: NEWSCYCLE runs the balancing process and makes sure all is in balance. Site would then run the actual balancing and produce reports for EOP. Close Transaction and Ensure They Balance: NEWSCYCLE runs the initial Close Transactions process and maintains it throughout the month.

14 14 L2 Services Advertising BiAudits: make sure audits are clean and successful, and try and resolve any issues that might exist! Newscycle runs this on a regular basis to ensure that Core and BI DB are in sync and up to date Purging Data: Ads, Documents, Audit Trail - develop a maintenance plan and run as schedule tasks! Benefits: Reduce the time required for database backups Reduce the time required for software upgrades A responsive and more manageable database PGL Exporter: Monitoring

15 15 Training SYSTEM REFRESHER TRAINING! This class is designed to provide a thorough understanding of the core setup components of the NEWSCYCLE system utilized, focused around your business practices. This class is ideal for all employees to refresh their understanding on how to setup and maintain the system to maximize efficiencies and benefits. BASIC USER TRAINING! This class is designed to teach the attendee the basic use of the product. This class is ideal for new hires to learn how to use the system from logging in, launching applications, basic use of the applications, etc. ADVANCED USER TRAINING! This class is designed to teach the attendee the more advanced use of the product. This class is ideal for users looking for more advanced training in new functionality, shortcuts, new workflow methods, how to improve efficiency, etc. SPECIFIC MODULE TRAINING! This class is designed to teach the attendee the more advanced use of a specific application or module. This class is ideal for users looking to get advanced training in a specific application or module such as new functionality, shortcuts, etc.

16 » Hosting Related Services

17 17 Why Use Operational Services For Hosting? Do you have geographic diversity built into your systems? Have you had a power outage or network interruption? When did you last test your backups and confirm that your backup files can be restored? Are you prepared for a natural disaster? Do you have a plan to survive a data breach or cyber attack? Do you have a team monitoring your system 24x7?

18 18 NEWSCYCLE Network Operations Center Our Network Operations Center (NOC) team monitors our facilities and hosted customer sites 24x7! We can monitor yours when an emergency occurs we can fix some problems, report on others or call your team to ensure it is resolved prior to affecting production To provide this 24x7 service locally would be very expensive The loss of your data or your system would spell disaster for your business. Why take that chance? We can help prevent such a loss at a competitive price

19 19 Our NOC In Action

20 20 System Monitoring On-Premise Customers Database monitoring and day-to-day database management PRTG system monitoring of your on-premise systems from our NOC! Space availability! Memory utilization! CPU utilization! Product specific monitoring robots are running, wire is flowing, pages are being output etc.! Event viewers looking for errors! And much more We use Imperva to analyze network traffic and can use it to block attacks We use Cylance to monitor for viruses, malware, etc. to prevent cyber attacks We use HEAT to deploy OS Level patches

21 21 Disaster Recovery On-Premise Customers We can maintain a copy of your system in a minimalistic form: copy of a database, Fileserver, Web Server, robots, etc. The database and possible fileserver can be Kept Warm backing up data regularly. The remaining servers are created and kept offline In an emergency, your complete environment is scaled up as needed to handle the required load The agreement defines how quickly you need the solution to be made available And defines the size of the DR solution you need to continue production

22 22 Backups and Test Systems On-Premise Customers Setup and monitor your local backups! We help set up and test to ensure it is working! We can store it offsite (restrictions on tokenized data)! Save tape rotation, local storage, etc. Readily available should you need it in an emergency Save your data to our Cloud! You back up your data and database and then copy to AWS daily, maintaining multiple days of data backups. Should something happen locally, your data is safe in the NEWSCYCLE Cloud (restrictions on tonkenized data)! If there is a need to recover from an old backup or review an old backup we provide the backup for your team to restore. We can work with your team to restore the backup onto a local server of your choice or we can restore the backup onto a VM server in the NEWSCYCLE Cloud Test systems! Why maintain your own test system when it s only used on rare occasions? We can provide a test system for you in the NEWSCYCLE Cloud. Pay a minimum cost when its dormant, and full cost when it s being used

23 » Why Use Operational Services?

24 24 Why Consider Using NEWSCYCLE Operational Services? Our systems are complex and sophisticated Our teams have the experience and expertise around the application specific processes and procedures They can perform these services quickly and efficiently They can resolve issues as they occur and recommend new workflows or processes to ensure they do not re-occur Your teams are short on time & possibly short on expertise Your team needs to move onto other revenue generating projects, but are busy with these tasks every month You don t want to hire a FTE and spend years training them Offshore teams have limited business knowledge

25 » Some of our Success

26 26 Our Most Recent Success Times News - Erie Erie lost one of their Primary Circulation Specialists Together we developed a list of services that person managed Implemented a Trial period working with our L2 Circulation Teams to determine the complexity of these tasks and to help estimate the effort Develop an Agreement with SLA s that define who, how, what, when, etc. Regular reviews to discuss any adjustments that may be required on a quarterly basis

27 27 Services we are performing for Erie L2 Service: Checklist of daily/weekly/monthly tasks includes the following activities: Transaction Processing/End pub Run Error Correction - Daily, Mon-Fri Upload CCExpire to Chatterbox Weekly Fulfill Merchandise Report Weekly Account Activation Fees Weekly Verify Digital Subscribers on auto-renew Weekly Resolution of Carrier Billing Errors Subscriber Renewal Error Correction & Warning Investigation- Weekly Draw Variance corrections Monthly Processing of list and creation of charges file for weekly and monthly premium product: Processing of TM Generation of Sub Adjustment file to charge subscribers Modifications to Sub Adjustment file based on comparison to Mather update file to remove necessary records L2 Service: Setup and configuration assistance includes the following activities: New single copy locations (routes/accounts) Account changes - rates, billing New source/sub Sources Campaign code setup Truck setup changes New subscriber rates (individual - not mass rate change)

28 28 We have Customers in EMEA Utilizing this Service As an Example:! Gota Media in Sweden! Mentor Medier in Norway! NHST in Norway Examples of administrative tasks we perform for these customers:! Amendment and updating to price lists! Changes or additions to any of the following: Products Packages Billing parameters, Account rules, etc. Contracts Users We have a number of Special Tasks the customer can request at the agreed rate:! Implementation of new modules, interfaces, workflows, Training Report or invoice changes! System or Database Monitoring

29 » Interested in Operational Services? Please reach out to me to discuss: Cell:

30 Thank you! Visit NEWSCYCLE University on the Customer Portal for more webinar dates!