Compounding Pearls Member Panel

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Arabella Robinson
5 years ago
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Neither PESG nor any accrediting organization supports or

4 Disclosure This continuing education activity is managed and accredited by Professional Education Services Group. Neither PESG nor any accrediting organization supports or endorses any product or service mentioned in this activity All Rights Reserved. 4

6 Learning Objectives At the conclusion of this activity, the participant will be able to: Discuss the importance of pharmacist follow up from scientific literature Identify key components of a compounding follow up program Discuss how to build an outline to begin a follow up program All Rights Reserved. 6

9 Core Values Dedicated & productive Deliver WOW through service Embrace and drive change and learning Pursue quality, accuracy, and organization Enthusiastic team players Honest & trustworthy Positive & friendly Professional Solution finders Take initiative & responsibility All Rights Reserved. 9

11 Medication Adherence $105 billion is lost to poor medication adherence in the U.S. every year. (1) Patients who do not take medications as prescribed have poorer therapeutic outcomes and higher medical costs than those following a treatment plan. (2) Patients participating in purposeful interventions have better adherence, experience improved outcomes, and lower healthcare costs compared to those who do not have a diligent and collaborative healthcare team. (3,4) All Rights Reserved. 11

12 Customer Retention Customer retention has a direct impact on profitability. Indicates that engaged customers generate 1.7 times more revenue than normal customers, while having engaged employees and engaged customers return a revenue gain of 3.4 times the norm. Human Sigma research by John Fleming and Jim Asplund All Rights Reserved. 12

15 Key Elements Initial call scheduled by filling technician Pharmacist or pharmacist intern generated calls Standardized documentation methods Program devoted pharmacist FTE and workstation All Rights Reserved. 15

16 Call Schedule Anti infective: day 3, 14 & 21 Pediatric: day 3 & 14 Pain: day 7 & 21 Hormones, veterinary and others: day 14 Additional calls scheduled at pharmacist s discretion All Rights Reserved. 16

20 Build Your Program Dedicate staff to schedule and place calls Practice using software tools Determine patient, disease, or prescription type Choose time intervals for interaction(s) Standardize questions and how to document information All Rights Reserved. 20

23 For Your Reference 1. us/news/ims health study identifies $200 billionannual opportunity from using medicines more responsibly ng.pdf 5. rule.aspx 6. started/understanding modelimprovement All accessed 09/07/ All Rights Reserved. 23

32 The domestic production activities deduction is designed to encourage domestic production and production-related activities. It is also known as the "manufacturer's deduction All Rights Reserved. 32

Increase from 9 fills/yr to 12-13 fills/year Decrease labor

ordering of expensive meds) Decrease delivery expenses

35 Increase from 9 fills/yr to fills/year Decrease labor (use more efficiently) Decrease inventory (just in time ordering of expensive meds) Decrease delivery expenses Convert Rxs that have been mail ordered All Rights Reserved. 35

EMPLOYEE BONUS PROGRAM INCREASE PROFITABILITY

Raises are expected and that is not sustainable

55 MAGNETS Motion How can I get momentum? Ask What are the questions that I can ask to set the right context? Give What can I give the customer? Nice Because people buy goods from people they like, what can I do to be nice? What do I have in common with them, how can I compliment them? All Rights Reserved. 55

56 MAGNETS (cont d) Evidence What evidence can I show as social proof that others like what I am offering? Trust What can I do to establish that I am an authority? Pharmacy background and my own education? Supply How can I show that there s a limited supply or deadline to take action? All Rights Reserved. 56

57 How to Set It Up Identify your timeline: every 4 months over a year Identify 3 4 community leaders, physician, school board member, and head of school Ask them to help you with your campaign Hire a photographer to take pictures of you, your staff, and the community leaders Interview the community leaders All Rights Reserved. 57

58 How to Set It Up Identify zip code to mail postcards Every Door Direct mail (EDDM) Route, residential and or business, total, age, size, income Alternatively, hire a marketing agency All Rights Reserved. 58

Under the Hood: Tune-Up the Economic Engine in Your Pharmacy

Under the Hood: Tune-Up the Economic Engine in Your Pharmacy Presented by: Steve LeFever, Chairman and Founder, Business Resource Services Bill Letendre, RPh, Vice President, Pharmacy Management Services,