Datameer Technical Advisory Services. Strategic Guidance for your Big Data Platform

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1 Datameer Technical Advisory Services Strategic Guidance for your Big Data Platform

2 Datameer s Technical Advisory Services can be a great resource for your team to provide proactive guidance for use case planning, implementation support, and ongoing technical needs. By establishing best practices and support from the start, working with Datameer Technical Advisory Services helps you get maximum value from your Datameer investment and helps to ensure your near- and long-term success. Benefits For IT staff, periodic checkpoints and reviews can help you stay ahead of potential challenges and provide an opportunity to optimize your existing environment. Datameer Technical Advisory Services can perform regular reviews that measure your application and technology effectiveness, helping align your technology and business goals. For business teams, regular engagement with Datameer Technical Advisory Services allows your analysts to ask questions, receive help, guidance, and support while developing and optimizing new insights for your business. This strategic involvement further speeds time to value and reduces risks to projects by eliminating hurdles and establishing best practices early. Key Activities Leveraging deep Datameer product and best practices knowledge, the Technical Advisory Services team can provide a variety of services to help ensure ongoing success, including: Upgrade Support Dedicated resources to help with planning, documentation, and review of technology stack for version conflicts. Available virtually or on-site* during upgrade window to provide support or escalate issues. Provides additional QA for customer specific environments. Custom Documentation Helps build standard operating procedure documentation specific to your installation and configuration, providing periodic updates as the environment evolves. Provides support and engineering staff with the specifics they need to provide expedited support interactions. PAGE 2

3 Facilitate Support Ticket Escalation Primary point of contact any time a support issue needs additional attention. Will coordinate status calls on Priority 1 tickets, and provide additional information to support based on experience with your environment to speed resolution. Also aids in gathering information critical to rapid resolution of support tickets. Helps Establish Test Plans and Regression Testing Understands both the important changes made for a Datameer upgrade and the workload that best represents your business. Provides recommendations and can help build documentation to best test for issues prior to upgrades or configuration changes. Feature Request Status Updates Provides a list of all opened feature requests with internal Datameer tracking ID. Provides regular updates on status of feature requests and can advocate on behalf of customer for important improvements. Execution Engine Tuning Engages with the customer and Datameer engineering as needed to help tune TEZ, SPARK, and any future execution engines for best performance based on customer workload. Understands the nuances of tuning and how the specifics of the customer workload. Environment Migration For a customer choosing to move to a new hadoop distribution or move their existing distribution to or from the cloud, Technical Advisory Services will help with the process planning from the Datameer side to ensure all data is successfully migrated and all configurations are correct to ensure Datameer continues running and performing optimally. Kerberos/impersonation help Helps document customer requirements and constraints regarding data security and will guide the admin team through the implementation of securing their Datameer data. This includes correctly configuring Datameer and ensuring the security model best meets the customer needs. SDLC development Guidance defining the development process for Datameer work and then documenting and implementing a multi-tier landscape (Development, Preproduction, Production). Topics such as security between levels, scripting to automate promotion, and testing between tiers will be covered. PAGE 3

4 Security/Governance Configuration For customers looking for a holistic approach to securing their analytics platform, Technical Advisory Services will document requirements and then provide guidance and documentation around roles and groups, access control, encryption, impersonation, and other areas of security. Third party integration advisement For customers looking to ensure Datameer integrates with other products for Data movement, Metadata Management, automation, or reporting, Technical Advisory Services will provide support for integration of tools and guidance and support for any customer plug-ins or scripting necessary to fully facilitate integration. Custom scripting/development For customers that require customized scripting or development for integration or workbook function, their dedicated technical architect will assist in scoping, developing, testing, and deploying these assets and needed. Health Checks/Utilization Metrics Periodic review of Datameer installation and feedback on system health, areas for improvement, and utilization metrics such as user population, amount of data processed, and number of jobs completed. Workbook Optimization Experienced Datameer resource will review long running or critical workbooks and offer recommendations for improving performance or achieving other analytic goals based on specific customer need. Office Hours Virtual or in-person* time for any datameer user to ask questions and receive guidance on their work. This could be how to use a specific function, or troubleshoot a difficult analytic workflow, or general guidance on how to tackle a new topic. The time is yours to use however best suits your organization. Executive readout on product and projects Datameer will summarize past and on-going work with the customer development team and package into an executive presentation highlighting accomplishments, goals, future work, and any challenges. This can be integrated into existing executive roll-ups or delivered directly by Datameer based on need. PAGE 4

5 Managed Services Need additional support for your Datameer Implementation? Let Datameer s Services team manage the Datameer deployment. From installations to upgrades, troubleshooting to tuning, our team can let the administration get out the way, and allow you to focus on business deliverables and driving value from your data. Speak to your sales representative for more details on managed services for your Datameer Implementation. Sample Hour Distribution Ready to get started? Contact your sales representative to discuss the Technical Account Services package that is right for you. While each services agreement will be customized to fit your organization s needs and goals, the below chart illustrates sample packages of typical engagements based on different implementation stages: Optimize existing Datameer instance Ensure continued performance for a multi-year project Establish a new analytics program Dedicated advisory resources Estimated Yearly Hours Office Hours 2 hours / month 4 hours / month 8 hours / month 4 hours / month Upgrade Support (with full regression testing) Environment Health Checks Workbook Optimization Support Concierge & Escalations Custom Documentation Executive Readout Third Party/ Systems Integration Advisement COE Establishment/ Guidance h 2 4h 4 4h 6 4h 4 hours / quarter 8 hours / quarter 20 hours / quarter 30 hours / quarter 24 hours / year 48 hours / year 144 hours / year 384 hours / year 8 hours / year 16 hours / year 24 hours / year 48 hours / year 12 hours / year 24 hours / year 24 hours / year 48 hours / year hours / year 72 hours / year 2hrs/month 4hrs/month 8hrs/month 12hrs/month PAGE 5