THE CORPORATION OF THE CITY OF LONDON PURCHASING AND SUPPLY DIVISION SPECIFICATION DATE ISSUED: SPECIFICATION NUMBER:

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1 THE CORPORATION OF THE CITY OF LONDON PURCHASING AND SUPPLY DIVISION SPECIFICATION DATE ISSUED: SPECIFICATION NUMBER: DATE REVISED: Sept. 13, 2013 SUPERSEDES: PREPARED BY: Facility Services CHECKED BY: Andy Barta SCOPE & PURPOSE: To outline the City of London's Requirements to provide a complete Custodial Maintenance Service for the Exeter Road Operations Centre, 707 Exeter Road, London, Ontario. 7:00 a.m. 11:00 p.m. - Monday to Friday Square footage of the Facility is approx. 40,000 sq. ft. 1. SCHEDULED MAINTENANCE: At least one cleaner will be on site from 7:00 a.m. until 11:00 p.m., Monday through Friday except the following Statutory Holidays: New Years, Family Day, Good Friday, Easter Monday, Victoria Day, Dominion Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, Boxing Day. During winter operations, there must be a 2 nd person brought in on day shift during heavy snow periods. Work needed to be done to meet the requirements of this contract can be done at other times than the 7:00 a.m. until 11:00 p.m. stated. This includes weekends. 2. DESCRIPTION OF SERVICE See attached CUSTODIAL TASK & FREQUENCY LOG BOOK setting out the frequency of the work to be done. The Task & Frequency Log Book is to be used as the Log Book. 3. CLEANING AS REQUIRED: The tasks are to be performed at the noted frequency. It may also be necessary to perform some services in addition to the established schedule in order to facilitate accidental spills, vandalism, heavy building usage etc. The performance of this type of clean-up should not affect the cleaning schedule and the successful bidder is required to include in his submission, a cost that would allow for these eventualities. The successful contractor shall be on twenty-four (24) hour call for emergencies. 4. PERFORMANCE: Should the successful contractor s employee(s) be unable to work (sick, etc.) the successful contractor is still totally responsible for completing the necessary work. Failure to do so will result in an appropriate credit to that month s invoice and may result in cancellation of the contract. The City does not take responsibility for sick calls of the successful contractor s employees. Failure to perform the cleaning at the specified time and date as identified in SCHEDULED MAINTENANCE will result in credits or cancellation of the contract.

2 SPECIFICATON PAGE 2 OF 3 5. PERSONNEL: a) Custodial personnel must be screened, bonded and wear identification. b) The custodial personnel will be required to sign in and out in the log book indicating times of arrival and departure for every shift. They will fill out the log sheet indicating what cleaning was performed. c) The successful contractor will provide a list of employees and supervisors, names and telephone numbers. d) The City will also provide a list of key personnel and telephone numbers to the successful contractor. e) The City reserves the right to screen the contract s employees and select who should be on site. f) All custodial personnel must have completed the Health and Safety Training Program and the Cleaning Training Program. 6. LOG BOOK: a) The sheets for the log book will be provided by the contractor and will remain at each facility. The City will supply the initial log sheet for the successful contractor to have duplicated. b) The successful contractor must report any problems, repairs required or safety matters in the log book for response by the Facility Manager. c) The Facility Manager or designate will also make comments in the log book for action to be taken by the Custodial Company. d) The custodial personnel will leave the completed log sheet in the log book at each location after each cleaning. e) All custodial personnel, supervisors or any person associated with the custodial contract company will sign in the log book every time they visit the facility. f) Supply requisitions by the custodial personnel will be logged in the log book detailing date of request, supplies requested and date supplies arrived. g) Failure to meet any of the above will result in appropriate credits or cancellation of the contract. 7. SUPERVISION and MEETINGS: a) The successful contractor is responsible for supervision of the performance of and the custodial personnel in all the facilities awarded to the contract company. The successful contractor s supervisor will visit the site weekly to check staff and log book to ensure contractual obligations are being fulfilled. The successful contractor s supervisor will sign in and out of the log book at all visits. b) The successful contractor's supervisor is expected to meet weekly with the Facility Manager or designate. c) Failure to meet a) and b) will result in appropriate credits or cancellation of the contract. 8. EQUIPMENT AND SUPPLIES; The successful contractor is required to supply all labour, supervision, materials and equipment necessary to complete this contract. This includes, but is not limited to all cleaning products, garbage bags, toilet paper, paper towels, sanitary napkins, hand cleaner, hand & body soap for showers and washrooms, etc. The successful contractor is to buy the Deb Sunflower Heavy Duty Hand Cleaner and the Deb Hair & Body Shampoo from Guillevin International who the City has a contract with and use this soap only in the dispensers. The successful contractor is to buy the Paper Towels and Toilet Paper from Swish Maintenance Ltd. who the City has a contract with and use only these products in the dispensers. The successful contractor will be required to supply recycling bags for areas where the City places recycling bins and also to supply clear bags and appropriate carts for collecting the recycling and transferring it to the designated recycling area.

3 EXETER ROAD OPERATIONS CENTRE CUSTODIAL TASK & FREQUENCY LOG BOOK Work will be performed in daily from 7:00 a.m. to 11:00 p.m. WEEKLY maintenance will be performed on the Tuesdays of the month. MONTHLY work will be performed on the 2 nd Tuesday of each month. QUARTERLY work will be performed in January, April, July, and October the 2 nd week of the month. BI-ANNUALLY work will be performed in May and November the 2 nd week of the month ANNUALLY work will be performed in May the 2 nd week of the month Signature: Time In: Date: Time Out: MONTHLY THREE TIMES A DAY 8:30 AM; 1:30 PM and 9 PM Lunchroom and Gathering Room 1. All refuse containers emptied and plastic waste basket liners replaced. yes no 2. Wash all floors, moving furniture as required. yes no 3. All stainless steel to be cleaned with stainless steel cleaner (sinks, kick plates, etc.). yes no 4. Clean all window sills (Moving plants, etc. to do so). yes no 5. Top up all soap, toilet paper and paper towel yes no 6. All counter tops are to be cleaned using a germicidal cleaner. yes no 7. All lunch room tables to be cleaned after each coffee break and after each lunch break. yes no 8. Empty recycling containers to appropriate containers yes no ONCE DURING DAY SHIFT AND ONCE DURING AFTERNOON SHIFT Washroom Areas 1. Floors mopped using neutral detergent yes no 2. Mirrors, powder shelves, bright work cleaned and polished. yes no 3. All basins, bowls, urinals, including underside will be washed and sanitized. yes no 4. Both sides of toilet seats washed and sanitized. yes no 5. Counter tops washed. yes no 6. Waste paper and refuse containers emptied and cleaned including receptacle covers. yes no 7. Paper towel and sanitary disposal receptacles emptied and cleaned. yes no 8. Toiletry supplies, including napkins, and soap replenished. yes no Entrance ways 1. Are to be swept and mopped and if weather dictates, as often as needed to keep area clean, safe and dry. yes no Locker Rooms 1. Washroom areas to be cleaned as outlined and detailed earlier. yes no 2. Shower area walls to be washed with disinfectant. yes no 3. Floor throughout all areas washed and disinfected. yes no 4. All dispensers replenished. yes no 5. Seating damp wiped with disinfectant. yes no 6. Walls spot cleaned. yes no 7. Tops of lockers dusted, debris removed, and locker fronts spot cleaned. yes no 8. Bright work cleaned. yes no 9. Hair and debris removed from all floor drains and drains sanitized. yes no Mechanical Service Bays 1. Garage floors to be swept during each shift yes no 2. All oil spoils to be attended to using an oil dry compound. yes no

4 EXETER ROAD OPERATIONS CENTRE CUSTODIAL TASK & FREQUENCY LOG BOOK DAILY TASKS 1. All refuse containers emptied and plastic waste basket liners replaced. yes no 2. Wash all floors, moving furniture as required. yes no 3. Vacuum all carpeting moving furniture as required. yes no 4. All stainless steel to be cleaned with stainless steel cleaner (sinks, kick plates, etc.). yes no 5. Clean all window sills (Moving plants, etc. to do so). yes no 6. Clean all hand rails. yes no 7. Top up all soap, toilet paper, paper towel and napkin dispensers. yes no 8. Entrance doors and glazing must have the fingerprints removed. yes no 9. All entrance mats and walk off grids are to be cleaned and vacuumed. yes no 10. Custodial Storage Room to be cleaned. yes no 11. All counter tops are to be cleaned using a germicidal cleaner. yes no 12. Walls in all areas spot cleaned. This includes offices areas, corridors and stairwells. yes no 13. Spot clean any stains or spills on any carpets yes no 14. Empty recycling containers to appropriate containers yes no Office, Conference & Training Rooms and Reception 1. Surface of furniture fixtures and business equipment will be dusted (i.e. desks, tables, chairs, file cabinets, telephones, computers, window ledges, fax machines, photocopier, cabinets, etc.) yes no 2. Finger marks removed from walls, light switches and glass. yes no 3. All phone receivers are to be cleaned. yes no Hallways 1. Sweep and mop all floors yes no Security Guard Shack 1. Security Guard House to be swept, floor mopped and glass cleaned daily. yes no WEEKLY TASKS 1. Partition glass on all entrance doors to be washed inside and out. yes no 3. Spray buff all vinyl floors, moving furniture as required. yes no Mechanical and Misc. Areas. 1. Sweep and mop all floors yes no Service Bays 1. Clean grease pits. yes no Washroom Areas 1. Partitions and walls washed using a germicidal detergent yes no 2. Top of partitions and all other ledges within 10 feet of floor to be dusted. yes no MONTHLY, QUARTERLY, BI-ANNUALLY 1. Garbage cans/receptacles washed out - monthly yes no 2. All interior windows cleaned - monthly yes no 3. Clean all baseboards - monthly yes no 4. Clean ventilation grills - quarterly yes no 5. All vinyl, tile and terrazzo floors stripped, sealed and waxed - bi-annually yes no 6. All vinyl and plastic furniture is to be thoroughly cleaned - bi-annually yes no 7. Clean all window blinds - annually yes no

5 EXETER ROAD OPERATIONS CENTRE CUSTODIAL TASK & FREQUENCY LOG BOOK MONTHLY, QUARTERLY, BI-ANNUALLY Offices, Conference & Training Rooms and Reception 1. Wall hangings, top of doors, high ledges, exit signs, wall clocks dusted - monthly yes no Service Bays 1. Garage floors to be power washed (using concrete cleaner) - annually yes no Garage Doors 1. Both sides of All Overhead doors are to be power washed - annually yes no NOTE: STRIPPING, SEALING AND WAXING FLOORS IS INCLUDED IN THIS SPECIFICATION

6 THE CORPORATION OF THE CITY OF LONDON PURCHASING AND SUPPLY SPECIFICATION DATE ISSUED: SPECIFICATION NUMBER: DATE REVISED: Sept. 17, 2013 SUPERSEDES: PREPARED BY: Facility Services CHECKED BY: Val Morgado SCOPE & PURPOSE: The scope and purpose of this specification is to outline the City of London's requirements for the supply of a Custodial Maintenance Service at the Training Complex at #9 Fire Station, 746 Wellington Road SPECIFICATIONS: Square footage of the Facility is approx. 2,000 sq. ft. 1. SCHEDULED MAINTENANCE: The work is to be performed on Friday and Tuesday evenings between the hours of 6:00 p.m. and 11:00 p.m. Commencing January 2014 work will be required once a week only on Friday evening between the hours of 6:00 p.m. and 11:00 p.m. 2. DESCRIPTION OF SERVICE See attached CUSTODIAL TASK & FREQUENCY LOG BOOK setting out the frequency of the work to be done. The Task & Frequency Log Book is to be used as the Log Book. 3. CLEANING AS REQUIRED: The tasks are to be performed at the noted frequency. It may also be necessary to perform some services in addition to the established schedule in order to facilitate accidental spills, vandalism, heavy building usage etc. The performance of this type of clean-up should not affect the cleaning schedule and the successful contractor is required to include in his submission, a cost that would allow for these eventualities. The successful contractor shall be on twenty-four (24) hour call for emergencies. 4. PERFORMANCE: Should the successful contractor s employee(s) be unable to work (sick, etc.) the successful contractor is still totally responsible for completing the necessary work. Failure to do so will result in an appropriate credit to that month s invoice and may result in cancellation of the contract. The City does not take responsibility for sick calls of the contractors employees. Failure to perform the cleaning at the specified time and date as identified in SCHEDULED MAINTENANCE will result in credits or cancellation of the contract.

7 SPECIFICATION PAGE 2 OF 4 5. PERSONNEL: a) Custodial personnel must be screened, bonded and wear identification. b) The custodial personnel will be required to sign in and out in the log book indicating times of arrival and departure for every shift. They will fill out the log sheet indicating what cleaning was performed. c) The successful contractor will provide a list of employees and supervisors, names and telephone numbers. d) The City will also provide a list of key personnel and telephone numbers to the successful contractor. e) The City reserves the right to screen the contract s employees and select who should be on site. f) All custodial personnel must have completed the Health and Safety Training Program and the Cleaning Training Program. 6. LOG BOOK: a) The sheets for the log book will be provided by the contractor and will remain at each facility. The City will supply the initial log sheet for the contractor to have duplicated. b) The successful contractor must report any problems, repairs required or safety matters in the log book for response by the Facility Manager. c) The Facility Manager or designate will also make comments in the log book for action to be taken by the Custodial Company. d) The custodial personnel will leave the completed log sheet in the log book at each location after each cleaning. e) All custodial personnel, supervisors or any person associated with the custodial contract company will sign in the log book every time they visit the facility. f) Supply requisitions by the custodial personnel will be logged in the log book detailing date of request, supplies requested and date supplies arrived. g) Failure to meet any of the above will result in appropriate credits or cancellation of the contract. 7. SUPERVISION and MEETINGS: a) The successful contractor is responsible for supervision of the performance of and the custodial personnel in all the facilities awarded to the contract company. The successful contractor s supervisor will visit the site weekly to check staff and log books to ensure compliance to contractual obligations. The successful contractor s supervisor will sign in and out of the log book at all visits. b) The successful contractor's supervisor is expected to meet monthly with the Facility Manager or designate. c) Failure to meet a) and b) will result in appropriate credits or cancellation of the contract. 8. EQUIPMENT AND SUPPLIES: The successful contractor is required to supply all labour, supervision, materials and equipment necessary to complete this contract. This includes, but is not limited to all cleaning products, etc. The City will supply toilet paper, paper towels, hand soap, garbage bags, and napkins. The successful contractor will be required to supply clear bags and appropriate carts for collecting the recycling and transferring it to the designated recycling area.

8 #9 FIRE HALL CUSTODIAL TASK & FREQUENCY LOG BOOK Work will be performed on the evenings on Friday and Tuesday between 6:00 p.m. and 11:00 p.m. Commencing January 2014 work will be performed on Friday evening between 6:00 p.m. and 11:00 p.m. WEEKLY maintenance will be performed on Fridays. MONTHLY work will be performed on the 2 nd Friday of each month. ANNUALLY work will be performed in April on the 2 nd Friday of the month. In the case of a stat holiday, work will be performed on the next working day at the same time. Signature: Time In: Date: Time Out: DAILY TASKS Washroom Areas 1. Floors mopped using neutral detergent yes no 2. Mirrors, powder shelves, bright work cleaned and polished. yes no 3. All basins, bowls, urinals, including underside will be washed and sanitized. yes no 4. Both sides of toilet seats washed and sanitized. yes no 5. Counter tops washed. yes no 6. Waste paper and refuse containers emptied and cleaned including receptacle covers. yes no 7. Paper towel and sanitary disposal receptacles emptied and cleaned. yes no 8. Toiletry supplies, including napkins, and soap replenished. yes no 9. Partitions and walls washed using a germicidal detergent yes no 1. All refuse containers emptied and plastic waste basket liners replaced. yes no 2. Wash all floors, moving furniture as required. yes no 3. Vacuum all carpeting moving furniture as required. yes no 4. All stainless steel to be cleaned with stainless steel cleaner (sinks, kick plates, etc.). yes no 5. Clean all window sills (Moving plants, etc. to do so). yes no 6. Clean all hand rails. yes no 7. Top up all soap, toilet paper, paper towel and napkin dispensers. yes no 8. Entrance doors and glazing must have the fingerprints removed. yes no 9. All entrance mats and walk off grids are to be cleaned and vacuumed. yes no 10. Custodial Storage Room to be cleaned. yes no 11. All counter tops are to be cleaned using a germicidal cleaner. yes no 12. All lunch room tables to be cleaned after each coffee break and after each lunch break. yes no 13. Walls in all areas spot cleaned. yes no 14. Spot clean any stains or spills on any carpets yes no 15. Empty recycling containers to appropriate containers yes no Offices and Training Room. 1. Surface of furniture fixtures and business equipment will be dusted (i.e. desks, tables, chairs, file cabinets, telephones, computers, window ledges, fax machines, photocopier, cabinets, etc.) yes no 2. All phone receivers are to be cleaned. yes no Locker Rooms 1. Washroom areas to be cleaned as outlined and detailed earlier. yes no 2. Shower area walls to be washed with disinfectant. yes no 3. Floor throughout all areas washed and disinfected. yes no 4. All dispensers replenished. yes no 5. Seating damp wiped with disinfectant. yes no

9 #9 FIRE HALL CUSTODIAL TASK & FREQUENCY LOG BOOK 6. Walls spot cleaned. yes no 7. Tops of lockers dusted, debris removed, and locker fronts spot cleaned. yes no 8. Bright work cleaned. yes no 9. Hair and debris removed from all floor drains and drains sanitized. yes no Kitchens & Kitchen Lounge: 1. Clean all tables, chairs, counters, sinks, etc. yes no 2. All stainless steel to be cleaned with stainless steel cleaner. yes no 3. Clean all appliances (fridges, stove tops, microwaves, etc.) yes no Entrance 1. Wash floors. yes no 2. Clean door windows inside and out (both doors where applicable) yes no 3. Clean matting. yes no 4. Spot clean walls. yes no WEEKLY TASKS 1. Clean all interior windows, inside and outside yes no 2. Garbage cans and receptacles washed out yes no 3. Spray buff all vinyl and terrazzo floors yes no 4. Partition glass on all entrance doors to be washed inside and out. yes no Offices and Training Room 1. Wall hangings, tops of doors, high ledges, exit signs, wall clocks dusted yes no Washrooms 1. Tops of partitions and all other ledges within 10 feet of the floor to be dusted yes no 2. Partitions and walls washed yes no MONTHLY 1. Garbage cans/receptacles washed out - monthly. yes no 2. Clean ventilation grills - monthly yes no 3. Clean all baseboards monthly yes no 4. Spray buff all vinyl floors, moving furniture as required - monthly yes no 5. All plumbing, electrical, HVAC ducts, pipes, bars, rods, etc. within 12 feet of all floors, decks and stairwells are to be vacuumed and wiped clean - monthly yes no 6. Clean all window blinds - annually yes no 7. All vinyl and plastic furniture is to be thoroughly cleaned - annually yes no

10 THE CORPORATION OF THE CITY OF LONDON PURCHASING AND SUPPLY DIVISION SPECIFICATION DATE ISSUED: June 4, 1997 SPECIFICATION NUMBER: DATE REVISED: Sept. 13, 2013 SUPERSEDES: September 23, 2008 PREPARED BY: Facility Services CHECKED BY: Val Morgado SCOPE & PURPOSE: The scope and purpose of this specification is to outline the City s requirements for a complete Custodial Maintenance Service for the Tourist Information Centre, 696 Wellington Road South, London, Ontario. SPECIFICATIONS: 1. SCHEDULED MAINTENANCE: Occupancy - Approximately 40,000 people per year. The contractor will be responsible for providing the custodial maintenance service for the following: The cleaning will be done seven (7) days a week and is to be performed starting at 8:00 p.m. Washrooms will be cleaned as specified and all waste receptacles (inside and outside the centre) are to be cleaned at 1:00 p.m. daily. The Information Centre will be closed December 25 th and 26 th. Information Centre will be closed Good Friday and Easter Sunday. The Information Centre will operate on all other statutory holidays. 2. DESCRIPTION OF SERVICE: See attached CUSTODIAL TASK & FREQUENCY LOG BOOK setting out the frequency of the work to be done. This Task & Frequency Log Book is to be used as the Log Book. 3. CLEANING AS REQUIRED: The tasks are to be performed at the noted frequency. It may also be necessary to perform some services in addition to the established schedule in order to facilitate accidental spills, vandalism, heavy building usage etc. The performance of this type of clean-up should not affect the cleaning schedule and the successful contractor is required to include in his submission, a cost that would allow for these eventualities. The successful contractor shall be on twenty-four (24)-hour call for emergencies. 4. PERFORMANCE: Should the successful contractor s employee(s) be unable to work (sick, etc.) the successful contractor is still totally responsible for completing the necessary work. Failure to do so will result in an appropriate credit to that month s invoice and may result in cancellation of the contract. The City does not take responsibility for sick calls of the contractors employees. Failure to perform the cleaning at the specified time and date as identified in SCHEDULED MAINTENANCE will result in credits or cancellation of the contract.

11 SPECIFICATION PAGE 2 OF 5 5. PERSONNEL: a) Custodial personnel must be screened, bonded and wear identification. b) The custodial personnel will be required to sign in and out in the log book indicating times of arrival and departure for every shift. They will fill out the log sheet indicating what cleaning was performed. c) The successful contractor will provide a list of employees and supervisors, names and telephone numbers. d) The City will also provide a list of key personnel and telephone numbers to the successful contractor. e) The City reserves the right to screen the contract s employees and select who should be on site. f) All custodial personnel must have completed the Health and Safety Training Program and the Cleaning Training Program. 6. LOG BOOK: a) The sheets for the log book will be provided by the contractor and will remain at each facility. The City will supply the initial log sheet for the contractor to have duplicated. b) The successful contractor must report any problems, repairs required or safety matters in the log book for response by the Facility Manager. c) The Facility Manager or designate will also make comments in the log book for action to be taken by the Custodial Company. d) The custodial personnel will leave the completed log sheet in the log book at each location after each cleaning. e) All custodial personnel, supervisors or any person associated with the custodial contract company will sign in the log book every time they visit the facility. f) Supply requisitions by the custodial personnel will be logged in the log book detailing date of request, supplies requested and date supplies arrived. g) Failure to meet any of the above will result in appropriate credits or cancellation of the contract. 7. SUPERVISION and MEETINGS: a) The successful contractor is responsible for supervision of the performance of and the custodial personnel in all the facilities awarded to the contract company. The successful contractor s supervisor will visit the site once a week to check staff and log book to ensure contractual obligations are being fulfilled. The successful contractor s supervisor will sign in and out of the log book at all visits. b) The successful contractor's supervisor is expected to meet monthly with the Facility Manager or designate. c) Failure to meet a) and b) will result in appropriate credits or cancellation of the contract. 8. EQUIPMENT AND SUPPLIES; The successful contractor is required to supply all labour, supervision, materials and equipment necessary to complete this contract. This includes, but is not limited to all cleaning products, garbage bags, toilet paper, paper towels, sanitary napkins, hand cleaner, hand & body soap for showers and washrooms, etc. The successful contractor is to buy the Skin Care Products from the contractor who the City has a contract with and use this soap only in the dispensers. The contractor is to buy the Paper Towels and Toilet Paper from the contractor who the City has a contract with and use only these products in the dispensers. The successful contractor will be required to supply recycling bags for areas where the City places recycling bins and to supply clear bags and appropriate carts for collecting the recycling and transferring it to the designated recycling area.

12 SPECIFICATION PAGE 3 OF 5 9. SECURITY SYSTEM: This facility has a security system that is monitored by an Alarm Monitoring Company. The successful contractor s supervisor will be instructed on the proper use of this system and will be responsible for instructing all their employees on its use. The custodial personnel must to be able to arm and disarm the system. It is the successful contractor s responsibility to ensure all custodial personnel are able to operate the system. The alarm system will indicate if doors are not secured when they are trying to arm the system. The custodial personnel will secure these doors if the alarm panel indicates that they are not secured. Some of the doors do not allow anyone to open the door at any time or the alarm will go off. The location of these doors will be given to the successful contractor. If the custodial personnel accidentally make a mistake and sets off the alarm, they are to immediately call City Hall Security at Ext The custodial personnel will tell Security what has happened and have Security contact the Facility Manager or designate. If the janitor does not let the Commissionaire know that they have made a mistake with the alarm system, a Security Company will be dispatched to the location to investigate the alarm. The City will be billed for this call-in. Any costs incurred from call-ins of the Security Company caused by the custodial company will be subtracted from the monthly bill submitted by the custodial company.

13 TOURIST & INFORMATION CENTRE CUSTODIAL TASK & FREQUENCY LOG BOOK SUMMER - Work will be performed daily at 8:00 p.m. with a day clean-up at 1:00 p.m. WINTER Work will be performed on Thursday, Friday and Saturday at 8:00 p.m. No day clean-up. WEEKLY - maintenance will be performed on Thursdays of the month. MONTHLY - work will be performed on the 2 nd Thursday of each month. QUARTERLY - work will be performed in January, April, July, and October the 2 nd week of the month. BI-ANNUALLY - work will be performed in May and November the 2 nd week of the month ANNUALLY - work will be performed during the 2 nd week of December Signature: Time In: Date: Time Out: DAILY TASKS Washroom Areas 1. Floors mopped using neutral detergent yes no 2. Mirrors, powder shelves, bright work cleaned and polished. yes no 3. All basins, bowls, urinals, including underside will be washed and sanitized. yes no 4. Both sides of toilet seats washed and sanitized. yes no 5. Counter tops washed. yes no 6. Waste paper and refuse containers emptied and cleaned including receptacle covers. yes no 7. Paper towel and sanitary disposal receptacles emptied and cleaned. yes no 8. Toiletry supplies, including napkins, and soap replenished. yes no 1. All refuse containers emptied and plastic waste basket liners replaced. yes no 2. Set up and take down of tables, chairs and equipment may be required. yes no 3. Wash all floors, moving furniture as required. yes no 4. Vacuum all carpeting moving furniture as required. yes no 5. All stainless steel to be cleaned with stainless steel cleaner (sinks, kick plates, etc.). yes no 6. Clean all window sills (Moving plants, etc. to do so). yes no 7. Clean all hand rails. yes no 8. Top up all soap, toilet paper, paper towel and napkin dispensers. yes no 9. Clean window glazing on entrance doors and side lights (inside and out). yes no 10. All entrance mats and walk off grids are to be cleaned and vacuumed. yes no 11. The Custodial Storage Room are to be cleaned. yes no 12. All counter tops are to be cleaned using a germicidal cleaner. yes no 13. Walls in all areas spot cleaned. yes no 14. Spot clean any stains or spills on any carpets yes no 15. Empty recycling containers to appropriate containers yes no Visitor Reception and Meeting Areas 1. Surface of furniture fixtures and business equipment will be dusted (ie. desks, yes no tables, chairs, file cabinets, telephones, window ledges, fax machines, photocopier, cabinets, etc.) 2. Finger marks removed from walls, light switches and glass. yes no 3. All phone receivers to be cleaned. yes no Kitchen Areas 1. Wipe counters. yes no 2. Clean and sanitize sinks using stainless steel cleaner on all stainless steel. yes no

14 TOURIST & INFORMATION CENTRE CUSTODIAL TASK & FREQUENCY LOG BOOK Exterior 1. Litter is to be removed from the exterior of the building, including the parking lot area yes no 2. Exterior garbage cans are to be emptied. yes no 3. Sweep the area outside the main entrance. yes no Janitor s Closet 1. To be cleaned daily. No garbage is to remain in this room. yes no WEEKLY TASKS 1. Clean all baseboards yes no 2. Spray buff all vinyl floors, moving furniture as required. yes no 3. Vacuum all upholstered furniture. yes no 4. Garbage to be taken to the curb the evening prior to when the garbage is due to be picked up. yes no Washroom Areas 1. Partitions and walls washed using a germicidal detergent yes no 2. Top of partitions and all other ledges within 10 feet of floor to be dusted. yes no Office 1. Wall hangings, top of doors, high ledges, exit signs, wall clocks dusted. yes no Store Room 1. Sweep out and dust, moving boxes as required. yes no Garbage 1. Take garbage to the curb as per schedule. yes no MONTHLY, QUARTERLY, BI-ANNUALLY, ANNUALLY 1. Garbage cans/receptacles washed out - monthly. yes no 2. Clean ventilation grills - quarterly yes no 3. Clean all window blinds - bi-annually yes no 4. All vinyl and plastic furniture is to be thoroughly cleaned - bi-annually yes no 5. All light fixtures to be cleaned - bi-annually yes no Storage Room 1. Mop out, moving boxes as required - monthly yes no

15 THE CORPORATION OF THE CITY OF LONDON PURCHASING AND SUPPLY SPECIFICATION DATE ISSUED: SPECIFICATION NUMBER: DATE REVISED: Sept. 13, 2013 SUPERSEDES: PREPARED BY: Facilities CHECKED BY: Val Morgado SCOPE & PURPOSE: The scope and purpose of this specification is to outline the City of London's requirements for a complete Custodial Maintenance Service at the Fire Department Headquarters, 400 Horton Street, London, Ontario. #1 FIRE HALL 2 nd and 3 rd Floors and Stairwells Square footage of the Facility is approx. 3,000 sq. ft. 1. SCHEDULED MAINTENANCE: The schedule for the work will be Tuesday night and Saturday afternoon. The work will be completed between 5:00 p.m. and 11:00 p.m. on Tuesday between 9:00 a.m. and 3:00 p.m. on Saturday. 2. DESCRIPTION OF SERVICE: See attached CUSTODIAL TASK & FREQUENCY LOG BOOK setting out the frequency of the work to be done. This Task & Frequency Log Book is to be used as the Log Book. 3. CLEANING AS REQUIRED: The tasks are to be performed at the noted frequency. It may also be necessary to perform some services in addition to the established schedule in order to facilitate accidental spills, vandalism, heavy building usage etc. The performance of this type of clean-up should not affect the cleaning schedule and the successful contractor is required to include in his submission, a cost that would allow for these eventualities. The successful contractor shall be on twenty-four (24) hour call for emergencies. 4. PERFORMANCE: Should the successful contractor s employee(s) be unable to work (sick, etc.) the successful contractor is still totally responsible for completing the necessary work. Failure to do so will result in an appropriate credit to that month s invoice and may result in cancellation of the contract. The City does not take responsibility for sick calls of the contractors employees. Failure to perform the cleaning at the specified time and date as identified in SCHEDULED MAINTENANCE, will result in credits or cancellation of the contract.

16 SPECIFICATION Page 2 of 4 5. PERSONNEL: a) Custodial personnel must be screened, bonded and wear identification. b) The custodial personnel will be required to sign in and out in the log book indicating times of arrival and departure for every shift. They will fill out the log sheet indicating what cleaning was performed. c) The successful contractor will provide a list of employees and supervisors, names and telephone numbers. d) The City will also provide a list of key personnel and telephone numbers to the successful contractor. e) The City reserves the right to screen the contract s employees and select who should be on site. f) All custodial personnel must have completed the Health and Safety Training Program and the Cleaning Training Program. 6. LOG BOOK: a) The sheets for the log book will be provided by the successful contractor and will remain at each facility. The City will supply the initial log sheet for the successful contractor to have duplicated. b) The contractor must report any problems, repairs required or safety matters in the log book for response by the Facility Manager. c) The Facility Manager or designate will also make comments in the log book for action to be taken by the Custodial Company. d) The custodial personnel will leave the completed log sheet in the log book at each location after each cleaning. e) All custodial personnel, supervisors or any person associated with the custodial contract company will sign in the log book every time they visit the facility. f) Supply requisitions by the custodial personnel will be logged in the log book detailing date of request, supplies requested and date supplies arrived. g) Failure to meet any of the above will result in appropriate credits or cancellation of the contract. 7. SUPERVISION and MEETINGS: a) The successful contractor is responsible for supervision of the performance of and the custodial personnel in all the facilities awarded to the contract company. The successful contractor s supervisor will visit each location every day there is cleaning being performed. The successful contractor s supervisor will sign in and out of the log book at all visits. b) The successful contractor's supervisor is expected to meet weekly with the Facility Manager or designate. c) Failure to meet a) and b) will result in appropriate credits or cancellation of the contract. 8. EQUIPMENT AND SUPPLIES: The successful contractor is required to supply all labour, supervision, materials and equipment necessary to complete this contract. This includes, but is not limited to all cleaning products, etc. The City will supply toilet paper, paper towels, hand soap, garbage bags, and napkins. The successful contractor will be required to supply clear bags and appropriate carts for collecting the recycling and transferring it to the designated recycling area.

17 #1 FIRE HALL CUSTODIAL TASK & FREQUENCY LOG BOOK Work will be performed on Tuesdays between 5:00 p.m. and 11:00 p.m. and Saturday between 9:00 a.m. and 3:00 p.m. WEEKLY maintenance will be performed on the Saturday of the week. MONTHLY work will be performed on the 2 nd Saturday of each month. ANNUALLY work will be performed on the 2 nd Saturday of October of each year. Signature: Time In: Date: Time Out: DAILY TASKS Washroom Areas 1. Floors mopped using neutral detergent yes no 2. Mirrors, powder shelves, bright work cleaned and polished. yes no 3. All basins, bowls, urinals, including underside will be washed and sanitized. yes no 4. Both sides of toilet seats washed and sanitized. yes no 5. Counter tops washed. yes no 6. Paper towel and sanitary disposal receptacles emptied and cleaned. yes no 7. Toiletry supplies, including napkins, and soap replenished. yes no 8. Partitions and walls washed using a germicidal detergent yes no 1. All refuse containers emptied and plastic waste basket liners replaced. yes no 2. Elevator interior, exterior doors on all floors and door track on all floors to be cleaned yes no 3. Wash all floors, moving furniture as required. yes no 4. Vacuum all carpeting moving furniture as required. yes no 5. All stainless steel to be cleaned with stainless steel cleaner (sinks, kick plates, etc.). yes no 6. Clean all window sills (Moving plants, etc. to do so). yes no 7. Clean all hand rails. yes no 8. Top up all soap, toilet paper, paper towel and napkin dispensers. yes no 9. Entrance doors and glazing must have the fingerprints removed. yes no 10. All entrance mats and walk off grids are to be cleaned and vacuumed. yes no 11. Custodial Storage Room to be cleaned. yes no 12. All counter tops are to be cleaned using a germicidal cleaner. yes no 13. All lunch room tables to be cleaned after each coffee break and after each lunch break. yes no 14. Walls in all areas spot cleaned. yes no 15. Spot clean any stains or spills on any carpets yes no 16. Empty recycling containers to appropriate containers yes no Offices, Boardroom, Computer & Communications Areas, Waiting Room, Etc. 1. Surface of furniture fixtures and business equipment will be dusted (i.e. desks, tables, chairs, file cabinets, telephones, computers, window ledges, fax machines, photocopier, cabinets, etc.) yes no 2. Finger marks removed from walls, light switches and glass. yes no 3. All phone receivers are to be cleaned. yes no Locker Rooms 1. Washroom areas to be cleaned as outlined and detailed earlier. yes no 2. Shower area walls to be washed with disinfectant. yes no 3. Floor throughout all areas washed and disinfected. yes no 4. All dispensers replenished. yes no 5. Seating damp wiped with disinfectant. yes no

18 #1 FIRE HALL CUSTODIAL TASK & FREQUENCY LOG BOOK Locker Rooms cont d 6. Walls spot cleaned. yes no 7. Tops of lockers dusted, debris removed, and locker fronts spot cleaned. yes no 8. Bright work cleaned. yes no 9. Hair and debris removed from all floor drains and drains sanitized. yes no Kitchens & Kitchen Lounges: 1. Clean all tables, chairs, counters, sinks, etc. yes no 2. All stainless steel to be cleaned with stainless steel cleaner. yes no 3. Clean all appliances (fridges, stove tops, microwaves, etc.) yes no Entrances and Stairwells (3) 1. Wash floors. yes no 2. Clean door windows inside and out (both doors where applicable) yes no 3. Clean matting. yes no 4. Spot clean walls. yes no WEEKLY TASKS 1. Clean all interior windows, inside and outside yes no 2. Garbage cans and receptacles washed out yes no 3. Spray buff all vinyl and terrazzo floors yes no 4. Partition glass on all entrance doors to be washed inside and out. yes no Entrance/Main Lobby/Main Corridor 1. Clean the inside and outside of all windows yes no 2. Lift front entrance floor grills and mats and vacuum underneath yes no 3. Clean all window sills yes no Offices, Front Desk, and Meeting Rooms 1. Wall hangings, tops of doors, high ledges, exit signs, wall clocks dusted yes no Washrooms 1. Tops of partitions and all other ledges within 10 feet of the floor to be dusted yes no 2. Partitions and walls washed yes no Stairwells 3. Clean walls, window sills, handrails and under part of stairs (beams, etc.). Supervisor Site Visit Weekly update to Gwen Francis yes no yes no MONTHLY, ANNUALLY 1. Garbage cans/receptacles washed out - monthly. yes no 2. Clean ventilation grills - monthly yes no 3. Clean all baseboards - monthly yes no 4. Spray buff all vinyl floors, moving furniture as required - monthly yes no 5. All plumbing, electrical, HVAC ducts, pipes, bars, rods, etc. within 12 feet of all floors, decks and stairwells are to be vacuumed and wiped clean - monthly yes no 6. All vinyl, tile and terrazzo floors stripped, sealed and waxed - annually yes no 7. Clean all window blinds - annually yes no 8. All vinyl and plastic furniture is to be thoroughly cleaned - annually yes no

19 THE CORPORATION OF THE CITY OF LONDON PURCHASING AND SUPPLY DIVISION SPECIFICATION DATE ISSUED: June 4, 1997 SPECIFICATION NUMBER: DATE REVISED: Sept. 13, 2013 SUPERSEDES: January 26, 2011 PREPARED BY: Facility Services CHECKED BY: Andy Barta SCOPE & PURPOSE: To outline the City of London's Requirements to provide a complete Custodial Maintenance Service for the AJ Tyler Operations Centre, 663 Bathurst Street, London Ontario. 7:00 a.m. 11:00 p.m. - Monday to Friday Square footage of the Facility is approx. 27,000 sq. ft. 1. SCHEDULED MAINTENANCE: At least one cleaner will be on site from 7:00 a.m. until 11:00 p.m., Monday through Friday except the following Statutory Holidays: New Years, Good Friday, Easter Monday, Victoria Day, Dominion Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, Boxing Day. During winter operations, there must be a 2 nd person brought in on day shift during heavy snow periods. Work needed to be done to meet the requirements of this contract can be done at other times than the 7:00 a.m. until 11:00 p.m. stated. This includes weekends. 2. DESCRIPTION OF SERVICE See attached CUSTODIAL TASK & FREQUENCY LOG BOOK setting out the frequency of the work to be done. The Task & Frequency Log Book is to be used as the Log Book. 3. CLEANING AS REQUIRED: The tasks are to be performed at the noted frequency. It may also be necessary to perform some services in addition to the established schedule in order to facilitate accidental spills, vandalism, heavy building usage etc. The performance of this type of clean-up should not affect the cleaning schedule and the successful contractor is required to include in his submission, a cost that would allow for these eventualities. The successful contractor shall be on twenty-four (24) hour call for emergencies. 4. PERFORMANCE: Should the successful contractor s employee(s) be unable to work (sick, etc.) the successful contractor is still totally responsible for completing the necessary work. Failure to do so will result in an appropriate credit to that month s invoice and may result in cancellation of the contract. The City does not take responsibility for sick calls of the contractors employees. Failure to perform the cleaning at the specified time and date as identified in SCHEDULED MAINTENANCE will result in credits or cancellation of the contract.

20 SPECIFICATION PAGE 2 OF 3 5. PERSONNEL: a) Custodial personnel must be screened, bonded and wear identification. b) The custodial personnel will be required to sign in and out in the log book indicating times of arrival and departure for every shift. They will fill out the log sheet indicating what cleaning was performed. c) The successful contractor will provide a list of employees and supervisors, names and telephone numbers. d) The City will also provide a list of key personnel and telephone numbers to the successful contractor. e) The City reserves the right to screen the contract s employees and select who should be on site. f) All custodial personnel must have completed the Health and Safety Training Program and the Cleaning Training Program. 6. LOG BOOK: a) The sheets for the log book will be provided by the contractor and will remain at each facility. The City of London will supply the initial log sheet for the successful contractor to have duplicated. b) The successful contractor must report any problems, repairs required or safety matters in the log book for response by the Facility Manager. c) The Facility Manager or designate will also make comments in the log book for action to be taken by the Custodial Company. d) The custodial personnel will leave the completed log sheet in the log book at each location after each cleaning. e) All custodial personnel, supervisors or any person associated with the custodial contract company will sign in the log book every time they visit the facility. f) Supply requisitions by the custodial personnel will be logged in the log book detailing date of request, supplies requested and date supplies arrived. g) Failure to meet any of the above will result in appropriate credits or cancellation of the contract. 7. SUPERVISION and MEETINGS: a) The successful contractor is responsible for supervision of the performance of and the custodial personnel in all the facilities awarded to the contract company. The contractor s supervisor will visit the site to check the staff and log book to ensure contractual obligations are being fulfilled. The contractor s supervisor will sign in and out of the log book at all visits. b) The successful contractor's supervisor is expected to meet weekly with the Facility Manager or designate. c) Failure to meet a) and b) will result in appropriate credits or cancellation of the contract.

21 SPECIFICATION PAGE 3 OF 3 8. EQUIPMENT AND SUPPLIES; The successful contractor is required to supply all labour, supervision, materials and equipment necessary to complete this contract. This includes, but is not limited to all cleaning products, garbage bags, toilet paper, paper towels, sanitary napkins, hand cleaner, hand & body soap for showers and washrooms, etc. The successful contractor is to buy the Deb Sunflower Heavy Duty Hand Cleaner and the Deb Hair & Body Shampoo from Guillevin International who the City has a contract with and use this soap only in the dispensers. The successful contractor is to buy the Paper Towels and Toilet Paper from Swish Maintenance Ltd. who the City has a contract with and use only these products in the dispensers. The successful contractor will be required to supply recycling bags for areas where the City places recycling bins and to supply clear bags and appropriate carts for collecting the recycling and transferring it to the designated recycling area.

22 A. J. TYLER OPERATIONS CENTRE CUSTODIAL TASK & FREQUENCY LOG BOOK DAY SHIFT- 7:00AM to 3:00 PM Signature: Time In: Date: Time Out: EXTERIOR Near start of Shift 1. Empty Garbage containers, replace liners as required One container at admin entrance, two at entrances to training centre and one in the southwest corner by picnic table. yes no LUNCHROOM 7:00 AM. 1. All refuse containers emptied and plastic waste basket liners replaced. yes no 2. Wash all floors, moving furniture as required. yes no 3. All stainless steel to be cleaned with stainless steel cleaner (sinks, kick plates, etc.) yes no 4. Top up all soap & paper towel. yes no 5. All counter tops and table tops are to be cleaned using a germicidal cleaner. yes no 6. Sweep/Mop meter shop yes no WASHROOM AREAS (Dispatch and mechanical areas) 7:00 AM 9 AM. 1. Floors mopped using neutral detergent. yes no 2. Mirrors, powder shelves, bright work cleaned and polished. yes no 3. All basins, bowls, urinals, including underside will be washed and sanitized. yes no 4. Both sides of toilet seats washed and sanitized. yes no 5. Counter tops washed. yes no 6. Waste paper and refuse containers emptied and cleaned including receptacle covers. yes no 7. Paper towel and sanitary disposal receptacles emptied and cleaned. yes no 8. Toiletry supplies, including napkins, and soap replenished. yes no LOCKER ROOM/SHOWERS 7:00 AM 9 AM. 1. Washroom areas to be cleaned as outlined and detailed earlier. yes no 2. Shower area walls to be washed with disinfectant. yes no 3. Floor throughout all areas washed and disinfected. yes no 4. All dispensers replenished. yes no 5. Seating damp wiped with disinfectant. yes no 6. Walls spot cleaned. yes no 7. Tops of lockers dusted, debris removed, and locker fronts spot cleaned yes no 8. Hair and debris removed from all floor drains and drains sanitized. yes no DISPATCH 7:00 AM 9 AM. 1. Clean and disinfect telephones. yes no 2. Clean both sides door glass. yes no 3. Empty Garbage containers, replace liners as required. yes no 4. Clean window sills (moving plants, etc. to do so). yes no 5. Spot clean walls, switches and glass. yes no 6. Dust all furniture fixture and business equipment i.e., desks, tables, filing cabinets, computers, fax machines, etc. yes no 7. Dust mop/damp mop floors. yes no CORRIDORS, STAIRS & HALLWAYS 9:00 AM 9:50 AM. 1. Dust mop/ damp mop mechanical corridor. yes no 2. Sweep/damp mop stairs (both mechanical sides and water works). yes no 3. Sweep/damp mop stairs (both administrative sides). yes no 4. Dust all railings and ledges in stairwells. yes no 5. Spot Clean walls, light switches and window sills in stairwells. yes no