Outsourcing in ICT by the Parliamentary Services of the Swiss Parliament. Session: Effective outsourcing of ICT projects
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2 by the Parliamentary Services of the Swiss Parliament Session: Effective outsourcing of ICT projects Andreas Wortmann, Head of Ressources, Security and Logistics, Member of the Management Board
3 The Parliamentary Services Duties The Parliamentary Services provide assistance for the Federal Assembly to fulfil its allotted tasks. They enable the members of parliament to concentrate calmly on their legislative work and keep them fully informed, as well as helping them to address the challenges posed by a constantly changing society. World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 3
4 The Parliamentary Services Structure Secretary General Information and Communications Deputy Secretary General Scientific Services Supervisory Committees and Delegations International Relations and Languages Ressources, Security and Logistics ICT Services World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 4
5 The Parliamentary Services Budget 2013: Parliament 51.1 Mio. USD Staff 40.2 Mio. USD ICT 12.3 Mio. USD Other 13.2 Mio. USD Total Mio. USD World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 5
6 The Parliamentary Services Budget ICT Run per MP & Collaborator USD Total Full Time Equivalent (FTE) ICT 21 Total External ICT as in FTE ~10 World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 6
7 Four Models Commodities Breaking Peak Periods (eg sessions) Very Specialized Know-how Entire Development World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 7
8 Commodities Eg Network Services World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 8
9 Breaking Peak Periods Eg plenary sessions Bolster up internal know-how World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 9
10 Specialized Know-how Eg security-engineers one-time knowledge World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 10
11 Entire Development Since about 10 years No own developers, integrators only Head of ICT Supply Manager Change Run Project Management Service & Solution Design Change Management Service Validation, Testing & Evaluation World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 11
12 Key Success Factors (KSF) 1. Global Vision 2. Strategy 3. Consistency 4. Contract and Supply Management 5. Management Support 6. Ongoing Communication 7. Enterprise Architecture World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 12
13 KSF 1: Global Vision Source: SRG SSR Produktionszentrum Bundeshaus World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 13
14 KSF 2: Strategy Parliamentary Services ICT World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 13
15 KSF 3: Consistency Accurate and Consistent Not Accurate but Consistent Accurate but not Consistent Not Accurate and not Consistent World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 14
16 KSF 4: Contract and Supply Management World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 15
17 KSF 5: Management Support World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 16
18 KSF 6: Ongoing Communication World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 17
19 KSF 7: Enterprise Architecture World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 18
20 Benefit - Downside No Bound Resources Broader Experience Breaking Peak Need is easier Programming is no Core Competence Outtasking Need of Provider Mgmt WTO Compliance difficult Need of Service Contracts Longer Reactivity for Changes World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 19
21 Parliamentary Services of the Swiss Parliament Thank You for Your Attention World e-parliament Conference / / Parliamentary Services / RSL / Andreas Wortmann 21
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